references
Alexander G.
04.07.2023
Positives
Excellent location. forested area. Silence, air.Negatives
The treatment is normal, but the procedure takes very little time.
Waldemar S.
30.06.2023
Positives
All liked it. The place is gorgeous. Everything else is quite worthy! We'll come again.Negatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Andrey B.
30.06.2023
Positives
This was not the first time we visited the sanatorium. Everything is fine! Every time we get a lot of positive emotions.Negatives
No.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Beba M.
29.06.2023
Positives
Beautiful and comfortable rooms Beautiful nature Cleanliness Polite staff Comfortable and spacious treatment roomsNegatives
In my opinion, the food does not correspond to the hotel level. Small selection. Everything was prepared well but uninteresting. However, it is acceptable for dietary nutrition.
Valentina C.
26.06.2023
Positives
Everything is fine. We recommendAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Peter P.
23.06.2023
Positives
We really enjoyed it again, everyone was nice and friendly 😌. We enjoyed our time to the fullest.Negatives
Doesn't exist.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Marina T.
22.06.2023
Positives
The Richmond Hotel is ideally located - it stands on the edge of the city in a beautiful park; but at the same time, it only takes 15 minutes to walk to the center, and there are no climbs. The great convenience of this hotel is that all medical procedures and mineral water were located right in the hotel’s residential building. We really liked the treatment procedures and the wonderful medical staff of the hotel - we were in the safe hands of attentive and professional people. We were struck by the beauty of the interiors, which transported us to the “Golden Age” - chandeliers, streams, paintings and furniture are designed in the best traditions of the 19th century. Our family would like to thank the hotel staff for their 24/7 assistance with any questions/problems. I was impressed by the delicious and varied food, and the attentive waitresses and food distributors were beyond praise! I was pleased with the updated modern Spa. Saunas, jacuzzi and swimming pool are a good place to relax during the day.Negatives
It would be nice not to limit people to 1 towel and 1 sheet per day at the Spa; it was quite inconvenient. And another wish is to add hooks to the locker rooms.
Eugen M.
19.06.2023
Positives
Calm environment, friendly staff, good wellness,Negatives
Cobwebs on the chandeliers and in the corners, in my opinion, this cannot be fixed, although the staff knows about it
Anna R.
17.06.2023
Positives
Very nice, quiet location, very clean, a variety of treatments, good food, most of the staff are friendly.Negatives
The rooms are different, you don't know what you're getting, orientation of the room is very dated, especially in the bathroom. There is no non-smoking zone outside on the terrace, there is always a lot of smoking, there is no chance for non-smokers to sit there, the same goes for smoking on the balconies, it is also allowed, but then cigarette smoke drifts into the neighbors' rooms, which also happens very annoying. The employees in the reservation department were very unfriendly, very few of the staff spoke German or English, almost everywhere only Russian.
Zoya B.
16.06.2023
Positives
very nice location, excellent quality of food and very friendly staff in the dining room. A variety of procedures and all in one place.Negatives
the staff during the procedure is not always friendly and it would be good to familiarize the arriving people with the procedures and their direction for the body
Alex G.
15.06.2023
Positives
I really liked the attitude of the restaurant staff, Katya Tanya Zhenya, the service was excellent The food is very high quality and tasty We will definitely come again
Roman B.
13.06.2023
Positives
Very polite and hospitable staff, whose charming smiles and friendly faces brightened our holiday. Everything can be explained in Russian. Medical procedures are at the proper and expected high level. The rooms are very large. High quality linen. Billiards, beer and ice cream at the bar. The park around the hotel is wonderful.Negatives
Spa: the water in the pool is very cool; Jacuzzi - very cool for a Jacuzzi. Only at your hotel I came across the practice of demanding additional payment for a second sheet or towel. It's petty, that's right. Very few sunbeds near the pool. There are 4 sun loungers for the entire pool! Food: The baked goods were somewhat disappointing. I'd like to see some cream pies and ice cream, not just muffins and scones. Excursion to Prague: we were told that the walking tour lasts 2.5 hours, but we were not told that it is a 9 km run. If you are not ready for the fact that you will be taken to a jewelry store that you did not intend to visit, and at the end of the excursion you “not necessarily, but preferably - separately for the guide, separately for the driver” - ask for a tip, then it is better to refuse.
Inga M.
12.06.2023
Positives
It would be nice again, but...Negatives
Unfortunately, the spring and thermal pool were not working, for me this is one of the criteria for coming to Richmond. Please provide information on the site! Thank you.
Irina H.
12.06.2023
Negatives
The water from the spring wasn't there and nobody tried to find an alternative: for example bringing water to the hotel or paying for tickets. It was natural for everyone. We don't think that's okay
Johann K.
11.06.2023
Positives
Hotel is great, was there for the second time and could go again. Thanks.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Vadim S.
11.06.2023
Positives
Everything was great. Gladly again.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Natalja M.
08.06.2023
Positives
I'd love to come back. I am positively surprised.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Tetiana S.
04.06.2023
Positives
In May 2023, I rested and received treatment at the Richmond sanatorium for the first time. Everything was organized perfectly.Negatives
for technical reasons there was no supply of thermal water for procedures and to the hotel
Olga D.
03.06.2023
Positives
Everything was good, I can only recommend it 👍Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Peter M.
03.06.2023
Positives
Everything was good, we are very satisfied.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Lilia K.
02.06.2023
Positives
Overall a good experience. I enjoyed my vacation. The hotel is located in a great location, there is a forest behind the hotel and a beautiful park in front. Both nature and architecture itself have a healing effect. A wonderful swimming pool and five saunas for every taste. Quite a large selection of procedures. Competent doctors and nurses. Polite staff at the reception. Great atmosphere and service in the restaurant. For those arriving with their own car, there is the possibility of parking in the guarded area of the hotel. There are many opportunities for walkers.Negatives
Unfortunately, at the time of our stay, the hotel's spring and mineral water pool were not working.
Sviatlana K.
02.06.2023
Positives
Great location, attentive staff, varied food.Negatives
This is not a minus, rather a wish. We encountered an unexpected problem regarding the return transfer. We noted that we needed a transfer and did not notice that the conditions for the return transfer were different. It would be nice to somehow draw attention to this fact. It’s very unpleasant when you wait all day for information about a transfer, and in the evening you finally call and it turns out that it has not been booked. And since you called very late (you were patient and did not want to bother), then it is already individual, for quite a lot of money, and in cash. This was a big disappointment at the end of a wonderful holiday.
Irina F.
31.05.2023
Positives
It was our first time in this hotel and we liked everything. Farewell with the feeling: “I definitely have to come back again”.Negatives
It's a shame that mineral water doesn't work as a drinking cure. It would be nice to get a free card for traveling on public transport, as is the case in other hotels, for example in Sanssouci
Anatoli G.
30.05.2023
Positives
Accommodation, treatment, food - everything is excellent. The staff works great. Comfortable rooms, a magnificent park.Negatives
The source of mineral healing water in the hotel did not work. 05/27/2023 on a minibus cz 4K6 3912 during a return transfer to Germany, the rear wheel of the bus burst, we waited 4 hours for the bus to be repaired under the sun on the highway without water. We have no claims against the driver. We have claims against the transfer service. We are waiting for compensation for moral damages . YU
Anat K.
29.05.2023
Positives
This is not the first time we have vacationed in Richmond. Everything is at a very high level. We recommend it for relaxation and treatment!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Alisa I.
29.05.2023
Positives
Good afternoon I was at the Richmond Sanatorium from April 27 to May 10, 2023. I was very pleased with the level of service, rooms and food. Super satisfied with all the procedures, staff and location! Everything is very clean, quiet, cozy! What a gorgeous wellness center, it’s a pleasure to be there! I sincerely recommend, choose this place for treatment and relaxation!👌❤️Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Gennadiy H.
29.05.2023
Positives
Everything was at the highest level.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Natalie M.
29.05.2023
Positives
We had a great time! Excellent service! Thank you very much!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Alexander H.
28.05.2023