references
Vera F.
27.03.2023
Positives
I can only recommend everything was great👌I would love to come back
Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Georg D.
27.03.2023
Positives
We stayed at the Richmond sanatorium for the second time, we really liked everything. I think we will definitely come again.Negatives
There is nothingAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Rosa B.
27.03.2023
Positives
The med. Everything is easily accessible through applications. There is a swimming pool and various saunas in the house. A very nice wellness area. The food was varied and tasted very tasty. Big compliments to the cook. The staff is friendly and very hardworking. The doctor who conducted the admission interview was very attentive and took a lot of time for us. (Unfortunately I forgot her name) My husband and I were completely satisfied.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Mariya L.
27.03.2023
Positives
Everything is great as always. From reception to reception there were no comments. The staff is wonderful, understanding and good service everywhere. I liked everything about the restaurant, but the tablecloths still gave the hotel points. All the restaurant employees, led by Mrs. Anna, were very pleasant and personally dealt with any questions that arose. I would like to mention girls named Tanya, there were two of them, Svetlana and others they served in the restaurant, we were very pleased. We recommend the hotel and will come back ourselves!Negatives
did not haveAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Nadezda K.
27.03.2023
Positives
We chose the Richmond Hotel to relax, gain positive emotions, and improve our health. We've been twice already. There were six of us, and we were very pleased with absolutely everything. Thank you very much to all the staff, starting from Sanatoriums.com., BIG HEARTLY THANK YOU.Negatives
I would like to wish you to review the parking spaces for cars. Thank you.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Peter H.
26.03.2023
Positives
I liked the hotel, the staff is very polite. The food was 5 stars, there was a lot of choice and everything was delicious. We think that we will visit this hotel more than once.Negatives
For us, there was one minus, it was cold water in the pool.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Nikolaus S.
26.03.2023
Positives
Everything was good, I can recommend itAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Tatjana L.
26.03.2023
Positives
A very beautiful hotel located on the outskirts of Karlovy Vary. Wonderful procedures, responsible and friendly staff. I would especially like to note the variety of dishes in the restaurant, for every taste. Everything is very tasty. I will definitely return to this hotel. I recommend to everyone.Negatives
The only drawback is that the mineral water source broke down three days before departure due to a pipe collapse. They said the repair would take 2-3 weeks. I think an unpleasant surprise awaits new visitors, since it is very convenient to drink water before breakfast at the hotel. It’s still a bit of a walk to the springs, especially before breakfast.
Viktor W.
23.03.2023
Positives
This is not the first time we have vacationed at the Richmond Hotel. I really like everything, chic hotel, friendly staff, nice rooms, wonderful treatments, large selection of buffets, parking in front of the hotel. Thank you all very much.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Alexander K.
20.03.2023
Positives
Very satisfiedAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Elena K.
20.03.2023
Positives
Hotel is great, clean. Nice environment. Room is great. Food is tasty.Negatives
The room is too warm. Not enough chairs in the bathing area for so many people. Massage isn't really massage, it's more like caressing.
Ida M.
19.03.2023
Positives
I really liked the Richmond sanatorium. Excellent, competent staff - everyone in their place. The medical staff is very friendly, always with a smile and a good mood. My husband’s blood pressure was rising - the doctor prescribed several appointments, monitored his condition, and wrote out a prescription. The restaurant has a very varied menu, everything is very tasty. The waitresses are top notch. I really liked the wellness center. Swimming pool, saunas, thermal pool - available all day.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Waldemar G.
18.03.2023
Positives
We have been to this hotel 4 times. We would like to come again. Very friendly staff. There was a large selection in the restaurant.Negatives
NoAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Lidia A.
13.03.2023
Positives
Everyone is nice, friendly.Negatives
The sauna area is very dirty this year.
Lena K.
13.03.2023
Positives
All was good. The food is great. The staff in the restaurant is wonderful.Negatives
Room cleaning is 3. The dust is not wiped off at all. Tablecloths are needed on tables in a restaurant; it looks ugly without them.
Salamat G.
13.03.2023
Positives
Very nice hotel with very friendly staff and very nice surroundingsNegatives
The room is very nice, but the bed is upside down on the wall, where water is always running into the wall, whether day or night, and so loud. The room where we keep 342
Juri A.
12.03.2023
Positives
Wonderful hotel!!!! Excellent welcome. Friendly staff. The room and the hotel were clean and tidy. We stayed in March, the room was very warm and cozy. There is a private parking lot, which is very important. I liked everything very much. Therapeutic procedures are performed in full volume, deliciously prepared food. Everything is at a high level. We will come again. Thanks to the staff and administration of the Richmond Hotel for the warm welcome!!!!!
Sieghard B.
11.03.2023
Positives
Thank you, great rest and treatment. We ordered again, the last issue was for August.Negatives
The hammam is too loud from ill-mannered visitors. Post a sign: SILENCE!!! fine 200€
Nadja S.
08.03.2023
Positives
It was a very nice time in Richmond. We would be happy to come back.Negatives
The hotel was probably completely booked and there weren't enough thin varnishes in the wellness area. But it wasn't bad. Everything was perfect for so many guests. Was always clean and pleasantAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Nataliia Y.
06.03.2023
Positives
Everything was wonderful, I just want a kettle in my room, I don’t have enough time to drink tea or coffee. The excursions with you are wonderful, special thanks to Elena the Beautiful
Frank A.
06.03.2023
Positives
Sauna, food is goodNegatives
Last two days there was no spring water in the ground floor, the water in the swimming pool was cold, one pool was closed. The mattress was catastrophically too soft, there was a sports hall and fitness room, which was always available. Many people might want to do general water gymnastics or do exercises in the sports hall, that's just a suggestion. Evenings are boring, can you offer something for vacationers?
Johann J.
06.03.2023
Positives
We really liked it, 100 percent recommendation.Negatives
The sauna is very small.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Larissa K.
05.03.2023
Positives
Very nice staff and great applications. A beautiful house with historyNegatives
Although breakfast is served until 10 a.m., after 9 a.m. there are no more rolls and there is only one type of bread, and they clean up at 9:30 a.m. The absolute minus is that in a 4 star hotel there are no coffee machines with accessories in the rooms, even a simple kettle is missing. This is normal in every 3 star hotel these days. In this cold weather it would be good to drink a cup of something warm. It was my birthday during the stay and I was expecting at least a greeting card from the hotel, but nothing came. A pity...
Alexander P.
05.03.2023
Positives
Overall everything was very goodNegatives
There was almost no internet in room 404, where I lived. A weak WiFi signal appeared periodically, then disappeared. This is the only negativeAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Nataļja G.
04.03.2023
Positives
Everything was at the highest level! Thank youAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Tatjana V.
01.03.2023
Positives
I was delighted by the design of the sanatorium, the interior evokes the feeling that a sedate couple of the noble class is about to appear, quietly talking to each other about something. Charming! The location of the hotel is excellent: a quiet place, fresh air and opportunities for walking. Advantage: drinking thermal mineral water without leaving the sanatorium. There is also a small swimming pool with thermal water. Special respect to the restaurant staff for the delicious dishes and their variety (assortment), and for the timely, high-level service and delicious coffee! The spa area has a large selection of saunas. Herbal and salt saunas are free therapeutic procedures! The hotel staff is quite friendly and it feels like their work is focused on results. Cleanliness, comfort, warmth, fresh sheets and towels... We had a wonderful holiday with treatment, for which special thanks to all the medical staff. Thanks to sanatorium.com for the excellent information and feedback. A great idea is a transfer service. Already at the booking stage, you feel cared for - they will meet you and take you to the hotel. We thank the driver Alexey for his attentive and friendly attitude towards us during the meeting at the airport and along the way.Negatives
There are no negative emotions. There is a wish: to have an alternative to the “excursion to Prague” service to the “excursion to Karlovy Vary”.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Ida K.
01.03.2023
Positives
It was a nice time and everything was goodAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Iraida M.
28.02.2023
Positives
I'm very satisfied! Thank you for a nice vacationAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Leo Z.
26.02.2023