references
Natalia S.
09.10.2021
Positives
It was the best vacation, the hotel is in the best location of the resort, with a beautiful park around the hotel. For lovers of nature and walks through the forest. The staff of the therapeutic department is very friendly: despite the workload, they voluntarily explain the effect of the therapeutic procedures. There was daily cleaning on our floor and in the room. Very cozy hotel. The workers are written, polite and always ready to help. The food was great and for every taste.Negatives
Unfortunately, tea coffee and juices only for breakfast.
Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Elfriede T.
08.10.2021
Positives
The hotel is beautifully located on the edge of the forest. The room booked was good.Negatives
Check-in and check-out were indifferent and even unfriendly. There is little information about the process and where the respective treatment rooms are located. (The hotel is a bit confusing at the beginning). The food is more like cafeteria food with lots of meat.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung.
Igor V.
06.10.2021
Positives
An excellent location for those who want to combine treatment with active recreation. Well-kept hotel, clean rooms, attentive medical staff. Varied, tasty food. Large selection of cheeses, pastries and salads in the restaurant.Negatives
As a disadvantage, I would include a sharp decrease in the number of treatment procedures compared to the last visit - 23 instead of 32 for 2 weeks. The bathroom (room 537) had no curtain and bathing involved a puddle on the floor.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв.
Boris G.
05.10.2021
Positives
we rested at the Richmond sanatorium for 2 weeks. I read a lot of comments and saw a lot of bad things. Almost canceled the order. But then we decided to go and check it out the hard way. So I’m writing it as it was without pretentiousness, etc. We booked a room with a balcony. Upon arrival we were given a room without a balcony. The error was corrected immediately and without issue. I also asked for hard mattresses and they moved them from room to room. The food was quite sufficient and even a bit much. In the morning there was a buffet, and lunch and dinner the main portions were optional and handed out at the counter, and everything else was again buffet. table. We have already written about coffee and juices here. It is very convenient that there is a cafe near the dining room and after dinner you can sit on the veranda, listen to music and enjoy the air with coffee or tea. We also took a kettle with us so we didn't have any problems. The treatment and the doctor were all good. We received 21 procedures. 2-3 procedures per day. The procedures were tailored to the maximum for 2 people, so we spent maximum time together. 1-2 times it happened that we had lunch or breakfast separately. Sometimes the procedure can be carried out earlier in time (depending on the type of procedure) by approaching and asking directly in the office. The staff is polite and speaks Russian and English. The beds were changed every day and the bed was made.Negatives
The pillows are SOFT and there are 2 for each person, this is not comfortable for those who usually sleep on others. Richmond is located 1.5 km from the colonnade. We received source 2 morning and lunch. It is in the sanatorium. And in the evening we received a source from the colonnade. So it was necessary to plan how to drink the sourceAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв.
Anna R.
01.10.2021
Positives
Very good location of the hotel, always punctual start of procedures, relatively clean, wonderful pool and saunas, large room and comfortable bedsNegatives
Smoking on the terrace, you just need to make separate places for smokers and non-smokers, smoking on the balconies, the staff is not particularly friendly, the doctor’s examination is superficial, you practically prescribe the treatment yourself, queues during breakfast for coffee and tea.
Peter K.
26.09.2021
Positives
1. Nice quiet location 2. Very nice SPA facility 3. Good food 4. Very good treatmentNegatives
Chaos with the face masks in the catering area. Never again a cure during the pandemic! During a treatment, the soul must also relax, not just the body, and that is not possible with a mask!
Oleg B.
26.09.2021
Positives
Very good!Negatives
Room is very hot (heating or control is to blame)
Nina J.
26.09.2021
Positives
Good afternoon, everything was just perfect, this is the second time we wanted to do this: and we are very satisfied; service, procedures; restaurant service staff, everything is at a high level, thank you
Thorsten V.
23.09.2021
Positives
Thanks to the reception. Prompt and immediate response to various small complaintsNegatives
In the restaurant you often found yourself without cups or glasses. Only two coffee machines. A little little for all guests
Elena A.
19.09.2021
Positives
The sanatorium is located in a very quiet place, surrounded by forest. The staff is very attentive. The doctor spent a lot of time with us, the food was very varied. We were satisfied with everything. Thank you very much!
Ирина П.
17.09.2021
Positives
Excellent varied food, Nice comfortable rooms, excellent spa center Water supplied directly to the hotel Excellent pleasant staff, good cleaning, bathrobesNegatives
These are not medical procedures but more of a spa. No massage, only 20 minutes. The procedures are very expensive for an additional fee. Just Walk and drink water Location is a bit far from the center
Inna D.
13.09.2021
Positives
I liked everything very much. The food is good, many cheeses to choose from, different types of meat, for every taste. Always fish. Delicious baked. The room for one is quite large and comfortable. I liked the pool with saunas and thermal pool. I liked the procedures.Negatives
It's a long walk to the center. But if you wish, you can use the bus.
Юлия Н.
12.09.2021
Positives
This was our second time at the Richmond Resort and we hope to come again. Excellent transfer organization, attentive, calm driver Frantischek. We were lucky and we also went with him back to Germany. The hotel is located in a wonderful, calm place. A beautiful, well-kept park! From the sanatorium to the center it is approximately a calm walk of 15-20 minutes on flat ground. The very nice doctor Ksenia works at the sanatorium. Smiling, positive, attentive. The sanatorium staff are polite, responsive, and try very hard to make people happy. The food is fresh, tasty and varied. Anyone who doesn't find something to eat is to blame. Lots of dietary products. Used dishes are quickly removed. Dinner starts at 17.30. And this is great, because after dinner you have time to take a walk or go to Wellness. I would like to write about it separately. Various saunas, namely eucalyptus, herbal, salt, Finnish, as well as a jacuzzi, swimming pool and thermal pool. So there is somewhere to spend time! Thermal water was supplied to the sanatorium. Those who find it difficult to go and drink water in the center of Karlovy Vary can drink it at the hotel. I would also like to thank the staff of sanatoriums.com for their attentive and very patient attitude towards clients. Health to you! Good luck! We will definitely go with you again! And we will continue to recommend it to our friends and acquaintances. Thank you for a perfectly organized vacation!Negatives
Time flew by very quickly!
Vjacheslav W.
12.09.2021
Positives
I would like to note and sincerely thank Anna, who worked at the Restaurant. It is clear that the person takes his responsibilities very well and with soul. He is attentive to people and always goes to a meeting with a smile.Negatives
There is a misunderstanding and most likely a scam regarding the vouchers.
Alexander S.
11.09.2021
Positives
We are very pleased, we will go every year! We recommend it to others! And the location, park area, saunas, swimming pool, ... even water from the source is all available in the hotel. All hotel staff are very attentive.
Viktor K.
07.09.2021
Positives
Very good hotel with upward potential! Food Excellent!! Location perfect!Negatives
Cleaning ladies were overwhelmed. In the five days we were in the hotel, the hallway and stairs weren't even vacuumed! (Carpet)
Olga I.
06.09.2021
Positives
We really liked everything. The staff is polite, the food is varied and tasty, the location of the hotel is simply fabulous. The water in the pool is warm, the saunas and jacuzzi are simply superb. This is not the first time we have stayed in Karlovy Vary in other hotels, but this is the best of all. I recommend to all. Next time only in Richmond.Negatives
I would like a women's hairdresser in the hotel. And there was not enough tea in the evening. But otherwise everything is fine.
Maya S.
03.09.2021
Positives
The sanatorium is located in a green forest and park area. Very beautiful. The staff is very friendly. The room is large and beautiful. Very pleasedNegatives
The cabinet doors squeak a lot.
Karl D.
27.08.2021
Positives
Great hotel, cozy and very clean. The location of the hotel is good. The entire staff is super friendly. We spent 13 great and very relaxing days here. Thank you for everything! We'd love to come back.
Ina S.
25.08.2021
Positives
Very friendly staff, thanks to everyone, very nice contact. The medical treatments were super great, everything worked very punctually. No queues, very good organization. Thanks. The food is very good, there is something for every taste. Everything is clean. We would love to come back!!!!!!!!!!!!!
Michael R.
25.08.2021
Positives
I and my wife really liked the service, the treatment, the wonderful and delicious food, the atmosphere and the interior of the hotel at the highest level! We will definitely choose this hotel next time!
Ella G.
24.08.2021
Positives
Everything was very, very good, there was no minus for us, we will definitely come again, thank you very much for your good attitude towards people of all countries.
Olga N.
24.08.2021
Positives
Holidays at the Richmond Sanatorium 4* We ordered treatment through the company Sanatorium.com. We were disappointed that the information and promotions that were offered were later cancelled. We were satisfied with the treatment. Wonderful people work at the reception, very friendly, always ready to help with any question. The restaurant has excellent service, the waiters are friendly, excellent service. The menu is for every taste, very tasty, thank you very much to the chefs. I would especially like to mention Doctor Ksenia Vykhrystenko, who is distinguished by high professional ethics and competence, all problems were solved immediately, sensitive and responsive. In our difficult times, it is difficult to find a person who is able to perceive other people’s problems as their own and how wonderful it is that such people still exist Yes. We wish the Doctor good health, inspiration and inexhaustible energy. I would also like to mention gas injections - Frau Kaderabkova, dry carbonic baths - Frau Dvorska, lymphatic drainage - Frau Ilisakova. Excellent service, kindness, professionals in their work. Health to you and your families, success and family happiness. .The procedures were carried out on time. The bed linen and towels were snow-white and changed regularly. Thanks to Galina for the cleanliness and comfort in the room.. Relax where you are loved.Negatives
.Here is honey. the sister of office 1 did not follow the rules during the pandemic, gas injections, 5-6 people should come in at once, like herrings in a jar, horror
Olga U.
23.08.2021
Positives
- Varied, homemade food for every taste. - Wonderful Russian-speaking doctor.Negatives
- Low Internet speed and unstable connection. - We ordered a room with two separate beds, but there was one bed with two mattresses that could not be separated.
Alla L.
22.08.2021