references
Светлана Е.
04.12.2017
Positives
Everything is wonderful! Thanks to the Richmond staff. This is not the first time we have rested and received treatment here and are planning to come again next year.Negatives
There were a lot of vacationers this year. But I think this minus rather emphasizes the advantages of the sanatorium
Александр Г.
27.11.2017
Positives
Excellent food, large selection, varied menu. The treatment is not much different from other sanatoriums. The procedures are conveniently distributed. There is time to go for breakfast and lunch. Wide range of pool and wellness services.Negatives
I have never seen a working mineral water pool. They said it was working in the morning. On my only visit to the pool in the morning, it was not working.
Anton W.
26.11.2017
Positives
The food and procedures are at an excellent level!Negatives
The room cleaning is simply disgusting! They gave me a dirty robe!
Nikolaj L.
24.11.2017
Positives
Quiet, cozy place in the middle of nature with good bus communications. Friendly, helpful staff. Killer (i.e. tasty and varied) food.. very good WiFi. A variety of treatment procedures.Negatives
It’s a bit far from the springs, -1.5-2.0 km.
Olga S.
20.11.2017
Positives
We were happy about everything! As always - everything is very good! Excellent medical staff, our doctor Hanna is an attentive and pleasant lady. It’s good that it’s warm in the women’s locker room at the pool. Good saunas. The hotel staff is friendly and welcoming, which is very nice. The transfer is punctual and demonstrates competent driving. Everything was as we expected. Thank you!Negatives
We felt a change of chef in the kitchen. In our opinion, the previous one made the menu more varied, especially the evening salad bar and evening desserts. During this season of our visit to the hotel, we have cottage cheese casserole for dinner almost every day. It's boring! And please look at the hood in the kitchen: the smells from cooking spread across all floors.
Lydia S.
19.11.2017
Positives
We were in Richmond for the third year in a row. Everything is great as always. Doctor, treatment, excellent massage, saunas.. Already booked for next year!Negatives
This time we noticed that the staff became less friendly. Several guests with a red card behaved very badly, but they were allowed everything and everyone in the restaurant hung around them only..
Александр К.
17.11.2017
Positives
Great resort vibe.Negatives
Too many tourist groups from China.
Екатерина С.
17.11.2017
Positives
Excellent resort, friendly staff, wonderful treatment.Negatives
There is no such
Юрий П.
13.11.2017
Positives
The hotel's excellent location, silence, wonderful air, despite the fact that Karlovy Vary is a very environmentally friendly city. In K.V. not the first time, we can compare. The rooms (my husband and I had a room with a balcony) are comfortable. A plus is the location of the medical facilities and medical staff next to the rooms; we personally did not have to run through the entire hotel to the offices. Bathing is comfortable. All procedures prescribed to us are of high quality. They don’t skimp on CO2 gas injections; they do blockades. Restaurant. The work of the waiters - everything is cleaned quickly, very friendly, no negativity, as one could read in some reviews. The cuisine is very, very high quality and tasty, fresh vegetables and fruits taste good even in November. Hot dishes, both meat and fish, are all prepared perfectly. The young guys at the counter are positive and fulfill all wishes quickly. Some reviews that someone was not given enough of a certain dish are very strange, they constantly clarify what volume is needed and do not deny anyone the quantity. The reception staff will help resolve almost any issue. The swimming pool and saunas are a separate positive emotion. In fact, you combine treatment at a sanatorium with a stay at a spa resort. We really liked Richmond.Negatives
There are no cons for us.
Viktor N.
13.11.2017
Positives
I liked everything very much!!!Negatives
There are few Russian-language TV channels.
Kristina S.
10.11.2017
Positives
Great hotel, great SLEEP, professional staff. I really liked it!
Ирина С.
10.11.2017
Positives
We rested at the Richmond sanatorium for the third time. Everything remained at the same level, except for food (I’ll write about this in the minuses). The location, the quality of treatment, the accommodation, the work of the staff - everything suits us, we come to Karlovy Vary and to this hotel with great pleasure! Thank you very much sanatoriums.com for your well-coordinated work!Negatives
Compared to previous years, nutrition has noticeably worsened. The assortment is not bad, there is fish, different types of meat, and poultry, but everything is not tasty prepared! All meat dishes contain gravy, which does not have a very good effect on the gastrointestinal tract. Of course, you won’t remain hungry, but such food can hardly be called dietary and consumed throughout the entire treatment! It's a pity that the chef has changed!!! I think the hotel management needs to pay attention to this!
Nataliia K.
09.11.2017
Positives
Distance from the center and located almost in the forest.Negatives
Alas, this year Russian-language books disappeared from the exchange fund, although all vacationers bring and leave them.
Boris M.
06.11.2017
Positives
Excellent professional staff both in the medical department and in terms of nutrition. Great patience and professionalism, despite some nuances on the part of vacationers. A beautiful park, a cozy cafe - where you always want to stop by after treatments. We came to this sanatorium for the tenth time and were glad that the level of service remained high. All without any minuses
Andrey Z.
05.11.2017
Positives
Upon arrival at the hotel, we were pleasantly surprised, we were greeted well and fed us a very tasty dinner. Placed in the room. The location of the hotel is very good. You can walk a lot, breathe fresh air. Very good spa pool, saunas.Negatives
The hotel has very monotonous food. On the third day of our stay here, it became clear to us that we would eat the rest of the days. Very small selection of fruits and vegetables. For some reason, the buns are always the same. The cottage cheese casserole was served only in the evening, although this dish is very suitable for breakfast. There is no choice of cereals at all. Only oatmeal and that with milk, but what if a person cannot eat milk? Eggs of the same type every day. We would advise you to review the menu or change the chef. Now about the treatment: the girls are doing their job well. But due to lack of organization, we lost a day of treatment. We got to the doctor the next day and took tests on the third day. We received answers one day before departure, although we were in Rismond for 12 days. The dust on the staircase railings needs to be wiped off; cobwebs on the ceilings. The towels are very old. If this is a 4 star hotel it must meet the standards. The bathtub is very high and older people will not be able to climb up there. And the bread also needs to be laid out with gloves. I don’t think that we will return to your hotel yet.
Elena .
04.11.2017
Positives
The first experience of joining the “brotherhood of the white coat”. Everything was great, exactly as expected. A hotel in the spirit of Agatha Christie and Hercule Poirot with magnificent interiors, polite staff (of course, if you are polite and friendly).
Марина Б.
04.11.2017
Positives
The hotel is located in a wonderful quiet place, in a park area - for lovers of hiking. Convenient open parking. I was on vacation with a dog - no problems with accommodation and walking. Excellent SPA area, the pool is large enough - you can swim intensively, plus saunas, a salt cave, etc. cozy and friendly atmosphereNegatives
It’s a bit far from the springs (15-20 minutes) but you can drink water at the hotel (supplied) for lunch and for dinner only an hour and a half is allotted - not always convenient
Aleksandr D.
29.10.2017
Positives
Calm and quiet place. Everything is suitable for walking.
Elena .
26.10.2017
Positives
In terms of location, convenience, rooms, staff and comfort of stay, Richmond is the best sanatorium. Good quality of procedures, very attentive doctor Kveta Podlipna. Wonderful spa complex, very good herbal and salt saunas.Negatives
An early and short dinner, from 18:00 to 19:30, taking into account that the sanatorium is located in a park area, not in the city center, the evening turns out to be broken, after dinner it’s late to go into the city, and it’s early to return by six. Treatment rooms are scattered throughout the building, at first the numbering was confusing...
Andreas G.
23.10.2017
Positives
The hotel is in a forest area, the cosmetics salon is good, everyone speaks Russian, saunas, a swimming pool, the treatment is good, but not everything is suitable.Negatives
The bathroom is not clean, there is no milk at lunchtime and in the evening, there is no kettle or tea set for it in the room, there is no choice of juices, lunch and dinner could have been done longer, in order to measure the pressure you need to pay 2 €.
Dmitri I.
23.10.2017
Positives
We have been going to Karlovy Vary for 10 years, walked to this sanatorium but did not live in it. This year we decided to try it and really liked it. Friendly staff, from the parking attendant to the doctor. The procedures are of good quality and end at approximately 14.15 hours. The restaurant offers buffet breakfast, lunch and dinner. The choice of dishes in my opinion will satisfy anyone. Nice rooms, we are satisfied with the cleaning. The surrounding nature, classic interiors and excellent service will remain in your memory.Negatives
Considering that the doctor prescribed us to drink water in the Geyser three times a day, the distance of 1200 meters does not seem to be much, but three times a day. I honestly admit that we often drank water in the hotel, fortunately we have our own source.
Olga S.
22.10.2017
Positives
We've been staying at the Richmond sanatorium since October 8th. I really liked everything, the food, the treatment, the attitude. We were in Karlovy Vary for the 5th time, all the time in different sanatoriums also 4 stars. There was always something that didn’t suit me: the food, the location, etc. We fell in love with this sanatorium right from the first day. Well done everywhere. A wonderful doctor, all the girls during the procedures are very friendly and attentive, the waiters in the restaurant are great and don’t believe that if you come late there is not enough food, everything is constantly replenished. Very good wellness center. Saunas are great. We finally settled on Richmond, we will come here again. And I’ll also add that the meeting company Sanatoriums.com is very convenient to deal with this company. Everything is clear, everything is on time, no problems, the site is simply wonderful, everything is very accessible and understandable for everyone. Thank you everyone for a great vacation.Negatives
There is no negativity.
Galina G.
18.10.2017
Positives
Excellent location of the resort. Stunning, beautiful park. The air is saturated with oxygen and the aroma of autumn oak trees. There are a lot of mushrooms all around. The soul and body rest. We had good accommodation - the balcony overlooked the park. We arrived at nine o'clock in the evening and were fed a delicious dinner for free. Responsive maids tried to fulfill all requests.Negatives
The restaurant, where breakfasts, lunches and dinners were held, is small but cozy. The food is delicious. BUT!!!!!! Little time is allocated for lunch and dinner!!!! And if you are late for the start of the meal, then all the delicious hot dishes are taken away, and then the standard dishes are offered.
Валентина В.
15.10.2017
Positives
Everything is wonderful. The procedures were planned in such a way that not a minute was wasted waiting. Wonderful pool and saunas. Delicious and varied food. Very nice waitresses, always ready to help. Snow-white bed and table linen. The hotel's interiors are endlessly pleasing to the eye. Thanks to all the hotel staff for our wonderful stay. And thanks to those who provided us with a comfortable and profitable booking, i.e. - website sanatoriums.com.Negatives
No negativity.
Александр Б.
15.10.2017