references
Svetlana N.
23.05.2018
Positives
Great location. Luxurious sauna complex with a swimming pool. Delicious, varied food.Negatives
Low level of medical care. My treatment went well, so I gave it a "good" rating. My husband’s blood pressure rose from the very beginning of treatment, which he had never experienced before. When we contacted the doctor, we received the answer that there was nothing wrong, we needed to continue. Every day he became worse and he left the sanatorium with great pleasure. Moreover, in the discharge the same doctor wrote greatly underestimated blood pressure figures and it was written that the treatment went without complications. When we tried to ask the nurse to correct the incorrect numbers and write the truth, she refused, citing the fact that there was no doctor and she was incompetent to correct anything. There was an unpleasant aftertaste after treatment at this hotel. You need to know that this particular water, these particular procedures, etc. are not suitable for everyone. . Conclusion: you need a good balneologist, a specialist in his field, who will select treatment individually for each person and will not brush aside the patient’s complaints about poor health. We were just unlucky with the doctor. Perhaps you just need to take a hotel without medical care
Татьяна Щ.
21.05.2018
Positives
The location of the hotel allows you to take walks through the wonderful park and enjoy the singing of birds! The main springs are a great walk or three minutes by bus. The food is varied, the regime is very democratic! We were very pleased!Negatives
No
Елена В.
19.05.2018
Positives
A competent doctor who is attentive to patient complaints. All medical staff are friendly and responsive. Good location, wonderful area (garden, well-kept area in front of the hotel).Negatives
The food is not dietary and the quality leaves much to be desired. If the quality of food improves, the hotel can be given a solid 5.
Елена Щ.
18.05.2018
Positives
Territory with its own park and terrace Excellent spa center with a swimming pool with mineral water Varied food / buffetNegatives
No
Петр .
15.05.2018
Positives
Wonderful sanatorium! The food at the sanatorium was important to me and it turned out to be quite suitable for my gastrointestinal tract. Wonderful and attentive chefs who will offer and tell you what the dish is made from. A wonderful SPA area, saunas are beyond praise! I really liked the nurse who did lymphatic drainage, she was always friendly and smiling. The remote location of the sanatorium from the springs is a plus for vacationers who do not have problems with the musculoskeletal system, running three times to the springs was not difficult.Negatives
The main disadvantage of a holiday in Richmond in May was the large influx of holidaymakers from Arab countries and Turkey. It was very noisy because of them in the restaurant; often we could not sit at a table because... it was reserved. The restaurant has two halls and sometimes the second hall was completely full, and also in the main hall tables were reserved, preference was given to guests from the above countries, all this created a feeling of discomfort. It’s also very bad that when arriving for a long period of time, there was no opportunity to iron clothes. There is no special room for ironing and you can't ask for an iron at the reception. The room was poorly cleaned; I had to wipe off the dust and pollen myself, which caused my allergies. The room needs to be renovated; there is a huge stain on the ceiling from a leak.
Туманова Т.
14.05.2018
Positives
We've been vacationing for about 15 years - the Golden Age of Richmond has passed. They've known us for a long time - we're staying in the same room. Everything is stable.Negatives
Breakfast is tiring - nothing changes from year to year. Staff from other countries have appeared - the restaurant works responsibly. But doctors from other countries spoil the reputation of the hotel. The mood was spoiled when we learned that friends from Blagoveshchensk paid for the Richmond Hotel (14 days, full board with treatment and Suite A) 700 euros less than we Muscovites. We booked with a difference about 2 weeks (October-November) Strange and unpleasant!!! Lux A rooms are very tired, there has been no renovation for a long time. I really want to change the carpet to laminate. It is dusty and stained. We are thinking about moving to another hotel.
Alexandr .
11.05.2018
Positives
All at the highest level. Fully met expectations. If we go to Karlovy Vary again, we will definitely go to Richmond.
Viktor P.
08.05.2018
Positives
everything was amazing !!! Many thanks to all the staff!!!
Vladimir S.
08.05.2018
Positives
We spent two weeks in your wonderful hotel. I especially liked the location of the hotel among the greenery of the park and forest!!! The attitude of the staff is beyond praise. The food is high quality and varied. I also liked the treatment and water treatments at the SPA center. I would especially like to note the impeccable work and excellent attitude of a specialist in individual therapeutic exercises, and she also gives gas injections, her name, if I’m not mistaken, is Yana. Thank you for a wonderful holiday and treatment!!! Bed linen was changed every other day, the room was cleaned well.Negatives
No!!!
Tamara W.
05.05.2018
Negatives
A young man works at the sanatorium, doing massage in room 3. In general, I welcome the attraction of young people to work, but they need to be taught how to work. At the appointed time for the massage, he did not open the office for me. I kept him under the door for 20 minutes. At the same time, I knocked quite loudly 4 times, but he showed no signs of being in the office. And only after 20 minutes he opened it and said that I wouldn’t accept it, supposedly I came late, but that’s not true. If he had opened it on time and pointed at the clock, but he heartlessly sat in the office and waited for the time. He gave me the first massage for 15 minutes and explained that the first massage is 15 minutes, but I know that this is not so. The older sister replaced the procedure for me, and the young man should have apologized. This is not my first time in sanatoriums.
Ольга Б.
04.05.2018
Positives
More varied breakfasts. Clean the corridors more cleanly.
Любовь Т.
04.05.2018
Positives
I vacationed with a friend for 14 days in April. We are very grateful to your entire staff. All the staff of the sanatorium are positive and very attentive. We are satisfied with both the treatment and the food. Good luck to your sanatorium.Negatives
I have not seen in any sanatorium that they would measure your blood pressure for 2 euros. I think this is not correct. I had a problem, my gold earrings disappeared on April 17, I was very upset. I had already calmed down.
Serghei .
01.05.2018
Positives
Good day. We have been coming for treatment for the last 3 years and are very pleased. Everything suits me.
Natalya M.
01.05.2018
Positives
The hotel is located in a park area, fresh air, birdsong, the room is large and spacious. Large SPA area, excellent massage therapist in room 7!Negatives
Terribly inhospitable staff in the restaurant, there is not enough food for everyone on the menu, not enough fruit, unfriendly specialists when scheduling Treatments, the doctor’s inflexible approach.
Рима М.
28.04.2018
Positives
I really liked the location of the hotel, in the park, a 20-minute walk to the codonada (for those who like an active lifestyle). The staff is friendly, the rooms are clean, the linen is changed every day, the restaurant offers a variety of food, everything is delicious - well done!!! Thank you!!! Next time definitely go to this hotel!!!
Александр С.
27.04.2018
Positives
Everything was very nice. You have to visit to feel it.
Valerii T.
27.04.2018
Positives
Excellent location of the hotel with excellent, high-quality, tasty, varied and healthy food. Cleanliness and beauty everywhere, sensitive staff, excellent treatment and procedures. The views from the hotel are pleasing to the eye. It's great that the hotel has mineral water. The swimming pool, Wellness center and mineral water bath are wonderful. We will recommend you to our friends and acquaintances. I would like to come back to you again! Thank you for a wonderful vacation!Negatives
Only positive!
Vitalii M.
26.04.2018
Positives
We visited many hotels and motels in Karlovy Vary, but Richmond exceeded our expectations in terms of price/quality of service and accommodation. Attentive and responsive staff, any wishes are resolved promptly. Special thanks to the cooks and waiters. A large and well-groomed area with good weather left an unforgettable impression of staying at the Richmond sanatorium.
Elena I.
26.04.2018
Positives
The location of the hotel allows for a lot of walking, which in my opinion is good and useful. Also, a plus is that the source is supplied to the hotel. There are places to walk, a nice forested area. Friendly staff, good and varied cuisine. The doctor is attentive, nothing unnecessary is prescribed, everything is to the point. The treatment is high quality. Overall, the impression is very good, I want to come again.Negatives
Of the minuses, I would like to note the behavior of the employee who made the pearl bath. It was my fault I was late, I looked at the time incorrectly. They just turned me out the door without offering another time. The desire to write a conclusion in the language of the person being treated, in my case in Russian, so as not to have to run around translating later.
Владимир Д.
24.04.2018
Positives
Compared to last year, the quality of food has improved significantly. It has become much more varied and tastier. Many thanks to the management and staff of the sanatorium.Negatives
We weren't very lucky with the weather, but it wasn't the Richmond sanatorium's fault.
Инжеваткина Н.
23.04.2018
Positives
This is not my first time in Richmond, I like EVERYTHING! Attentive staff, dietary cuisine, very friendly attitude. The best location. Bird trills around the hotel day and night. Special thanks to the staff of Sanatoriums. Everything is immaculate! Both transfer and hotel booking. Thank you!Negatives
A fly in the ointment was waiting for me when leaving the hotel. As usual, I went to the reception to give the key and say goodbye until my next visit. I was presented with TWO invoices. One is for using the minibar, the other is from the bar, which is located on the 0th floor near the restaurant. I didn't use either one or the other. The woman at the reception argued that there could be no mistakes, and these were my bills. I didn’t even open the minibar while I lived there, and I don’t know what I have to pay for. Regarding the bill from the bar on the 0th floor. Vacationers order drinks from this bar during lunch and dinner. And, if they do not pay in cash right away, then the bill is punched out with a check for the room number. Apparently, any room number is called, and the waiters take your word for it without checking this information. This is what happened with my number. As a result, someone blatantly took advantage of this and the bill was issued to my room. This is such a very unpleasant story. And I don’t know how to protect myself for the future. As a result of arguing within 20 minutes, I paid these bills. Of course, they did not believe my words that I did not use these services. Having decided that reputation is more valuable and it’s not about 260 crowns, I gave the money and left. The mood was ruined the entire way back home. But, if you cross that out, I think that Richmond is the best hotel in Karlovy Vary. I recommend it to everyone!
Anatolii V.
23.04.2018
Positives
Overall, the impression is very good. Excellent - location of the resort, room, food and weather. I remember the work of masseur Pavel - floor 0, room. 2, and a nurse who does hydromassage.Negatives
We arrived on Sunday. The doctor only saw me on Tuesday morning. The appointments were not all successful - at home we regularly visit the pool and sauna, so water and thermal procedures did not seem very necessary to us. (However, they were later partially replaced without problems). The first night was difficult - a very cold room (after the renovation, we were probably the first in it). It is not possible to find extra blankets at the hotel at night. But then everything got better.
Татьяна К.
23.04.2018
Positives
We stayed at the Richmond Hotel from 04/08/2018 to 04/22/2018. Very good location of the hotel, wonderful walks to the springs and around the surrounding area. High-level medical facilities, convenient schedule of procedures. Very nice pool and saunas. Friendly staff, high level service.Negatives
There is no negativity.
Nadezhda G.
22.04.2018
Positives
We stayed at the Richmond Hotel for the 2nd time. We are very pleased with our stay, accommodation, food and treatment. The positive effect is enhanced by the excellent location of the hotel. Thank you!!!Negatives
No cons
Tatiana S.
19.04.2018
Positives
Very good location of the hotel, good service, wonderful pool and spa center. Good treatment and of course water in the springs.Negatives
There is no negative, but it would be nice to have a kettle in the room so that you can brew herbal teas and infusions that guests take. Thanks for the nice welcome.
Liudmila V.
17.04.2018