Reviews about Parkhotel Richmond 4* (Karlovy Vary, Czech Republic) for 2023 - 2024 – Hotel rating and expert opinion

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Spa Hotel Richmond

Slovenska 3, 36001 Karlovy Vary
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9.5
10
overall rating
9.5
10
treatment rating

references

Natalia Giebelhaus
25.02.2019

Positives

The sanatorium is simply very good, we are happy with everything. Fully corresponds to 4 stars, next year I want to come again.
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Mudaris Gelimkhanov
25.02.2019

Positives

We love everything here. We are very pleased with our holiday and treatment. We'll come back here again.

Negatives

No cons
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Наталья Колесникова
25.02.2019

Positives

Individual dietary food orders are carried out, waiters and maids are polite, but not everything is cleaned well

Negatives

There are few dietary products, cooks forget about individual nutrition, you have to wait. No cultural program, very boring. Tea and coffee, to put it mildly, are not of high quality both in the restaurant and in the bar
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Лидия Повилайнен
23.02.2019

Positives

Our beloved “Richmond”, as always, left the best impressions! For the third year in a row we are receiving treatment and rest here. And not because other sanatoriums are bad, but “Richmond” has become like home to us. And this is a great merit of the wonderful doctor Mrs. Yana Karaskova, reception staff, nurses during procedures, cooks, waiters, maids - all the staff works efficiently and professionally! Thanks a lot! See you in 2020! And one more thing: sanatoriums.com - you are the best! Thank you! Sincerely, the Povilainen family (Karelia)

Negatives

No
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Robert Vogel
23.02.2019

Positives

We've already been to different ones. But we settled on this one. Because all the best of other hotels is combined here in one.
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Alexander Weber
22.02.2019

Positives

Everything great
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Александр Павлов
22.02.2019

Negatives

This is not a small thing... you need a large clock in the pool to control the procedures being performed without leaving the bathroom!
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Nikolaj Schaier
22.02.2019

Positives

Everything great
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Liudmyla Gladun
21.02.2019

Positives

I have been relaxing in the Richmond sanatorium for many years, it is one of the best sanatoriums in Karlovy Vary, excellent treatment, food, good comfortable rooms, good, friendly attitude of the staff. Great location. Thanks to everyone, including the website sanatoriums.com. Thanks for the excursion to Prague.

Negatives

No
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Igors Rozalovskis
20.02.2019

Positives

Far from the center, you can walk, super staff, super food, everything is super

Negatives

Room 333, terrible, constant noise, as if you were living in a transformer box, crooked mattresses
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Svetlana Gisca
18.02.2019

Positives

Thank you Richmond!!! Great resort! We'll definitely be back!
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VALENTINA MOOS
11.02.2019

Positives

We liked everything! We are very pleased with everything. We will definitely go to your sanatorium more than once...
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Oleg Marinov
11.02.2019

Positives

Not a bad sanatorium. The Spa complex was not open in January. The supply of mineral water also stopped. Good food. Nice staff. A bit far from the city center. The price was very reasonable.
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Маргарита Стычкова
10.02.2019

Positives

As always, the Richmond Hotel left the best memories. Food, procedures, rooms - everything is at a very good level.
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Наталья Инжеваткина
09.02.2019

Positives

I like everything about Richmond - the treatment, the food, the atmosphere inside the hotel.

Negatives

The hotel is currently renovating some rooms. I was unlucky - renovations were taking place in the next room. Construction noise was a bit disturbing.
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Natalia Semenova
08.02.2019

Positives

Many thanks to all the hotel staff. If any questions arose, everything was resolved instantly. I would like to come again and again. Plunge into the warmth and coziness of a comfortable atmosphere.

Negatives

There are simply no downsides!
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Olga Trunova
08.02.2019

Positives

This was not our first time in Karlovy Vary; in choosing a sanatorium we were guided by the fact that we were just going to relax. We are grateful to everyone who ensured our quiet, very pleasant and dignified stay at the Richmond Sanatorium. Everything is great: excellent location (the forested area is perfect for long walks at any time of the year, distance from drinking springs is not a problem, since they are conveniently accessible by bus - two stops 24 CZK and you are in the city center) comfort of the rooms, constant friendliness and the efficiency of the staff, willingness to help, show, suggest, a nice swimming pool with a cascade, and even live music in the cafe on Fridays. Everything is fine.

Negatives

The food was somewhat disappointing. Breakfast - four types of sausages, four egg dishes and three cereals. Ultimately, you can adapt, but herring and onions on the salad stand and canned fish pate do not fit into the sanatorium menu. The fruit set could also be richer even though it is winter. No nuts or seeds at all. The dinner is good, for all tastes - meat, fish, poultry, the right side dishes. Always a large selection of good cheeses. I was especially pleased with the minimum of desserts (no joke: it’s very good not to overload yourself with sweets at night, and if you want, you can go to the cafe - there is an abundance of goodies and sweets!) The tea for dinner is bad.
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Olga Makarskaya
07.02.2019

Positives

I really love the Czech Republic, Karlovy Vary and the Richmond sanatorium! This is not the first time I come here, I hope I will come again. Friends joke that I come here as if I were going to my dacha. I. in fact, coming here feels like home. I have a warm feeling for the hotel staff; many have worked here for many years. They are attentive, correct, listen to everyone, and resolve issues without any problems. The hotel is homely and comfortable. Excellent food, everything home cooked. The hotel is located in a forested area, about twenty minutes away from the springs at a leisurely pace, which has a very positive effect on the respiratory system and mood in general. I would especially like to thank the team at Sanatoriums.com. This is the second time I have booked a hotel through them, and I am very pleased. Everything goes quickly, smoothly, without problems. Thank you!

Negatives

For myself, I haven’t found any negativity; I don’t pay attention to little things. Some vacationers complained about repair work on some floors, but there is no way to do without it, it needs to be done at some point. So they do it in winter, during the low season, and the low season for vacationers costs almost half the price of the high season.
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Светлана Дивногорцева
07.02.2019

Positives

Good treatment, the doctor met our wishes and preferences regarding procedures. Excellent food, of course, without restaurant delights, but everything is tasty, satisfying, even very filling.

Negatives

We expected the temperature to be above zero, but, alas, it was almost always below zero. In this weather, it is difficult to go to water from the Richmond Hotel, especially after a snowfall. The source in the hotel itself did not work for almost the entire period of our stay. The mineral pool, which we so wanted to swim in before bed, did not work (and we chose Richmond because of it, too). Despite the resort tax levied in Karlovy Vary, the paths, sidewalks, and bridges are poorly cleaned, slippery, and have deposits of snow that have never been cleared. We bought a ticket at a discount, but if we had known that the room opposite and the hotel as a whole would be undergoing renovations, we would have taken another hotel. It’s not good not to warn about this. The renovation was quite extensive, there was constant dust, it made my throat sore. The repair team workers were constantly moving back and forth with construction materials, which created discomfort and dirt. The hotel has many Russian-speaking compatriots from the former republics of the USSR, visiting
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Anastasiia Eremina
05.02.2019

Positives

The overall impression is good. Very attentive doctor.

Negatives

When we checked in, the saunas in the pool were not working. The procedures were not distributed very carefully, for example, after some procedures, it was advisable to take a break of 2 hours, this period was not maintained.
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ольга болтнева
05.02.2019

Positives

The overall impression is good.

Negatives

We visited this sanatorium 3 years ago and it seemed to me that it was a little worse compared to the first time. The menu has become more modest, room cleaning is not as thorough, etc.
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Answer from Spa Hotel Richmond

Уважаемая г-жа Болтнева, Спасибо за то, что Вы лечились у нас в санатории Ричмонд и что Вам понравилось. Надеемся Вас встретить опять у нас. В случае проблем мы всегда рекомендуем обратиться вовремя проживания к нам и решать все вопросы и примечания сразу. Нам Ваши примечания помогают сделать для наших клиентов лучше. С уважением

Tatiana Mikhaylova
03.02.2019

Positives

We were at the Richmond sanatorium for the third time - this in itself indicates a high appreciation of the level of comfort and high quality of work of the staff. The specialists do an excellent job during the procedures - clearly, accurately, always friendly, smiling, positive. Excellent food: varied, there are no queues in the restaurant, there is always enough food for everyone, the chefs at the serving point choose a better and bigger piece for everyone. Eat with pleasure and leave in a good mood. And most importantly, the doctor selects the treatment individually, the approach is not formal, the effect was felt already at the end of the first week.

Negatives

The renovation on the floor was a little disturbing (noise). But this is also understandable: the sanatorium is in demand, it is never empty, but the rooms need to be updated. So to all Richmond employees - health and good luck!
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Марина Горьканова
03.02.2019

Positives

Attentive staff

Negatives

There was no negativity
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Антон Левандовский
30.01.2019

Positives

We liked everything. Starting from the work of the wonderful girls at the reservation office, as you know, the impression of the theater begins with the hanger, and the impression of the sanatorium begins with the reservation office and before departure everything was great, food, treatment, accommodation, attitude of the staff, the general atmosphere in the sanatorium.

Negatives

The minus concerns the incorrect information on your website regarding the operation of the spa. You indicated opening on January 21st and I specifically booked for the following days, but we could have gone later. Because of this incorrect information, we did not fully use the services we paid for for a week (until Friday). You could have informed me in advance and I would have rebooked the check-in. Considering that we were in the sanatorium for only 9 days, this is a significant minus for us, but this does not apply to the sanatorium itself. I would like to get a comment from the sanatoriums, because... We are planning our next trip and want to enjoy all the infrastructure to the fullest, because we are paying for it.
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Answer from Spa Hotel Richmond

Уважаемый г-н Левандовский, Спасибо Вам за красивые слова, мы очень рады, что Вам у нас понравилось и что хотите вернуться. Извиняемся за неудобства в велнес центре, которое нам по техническим причинам не было возможно открыть с 21.01.2019. Будем надеться что в будущем будете уже со всем довольны и что будете возвращаться к нам как постоянный клиент. С уважением

Галина Магонэ
28.01.2019

Positives

Pleasant staff, cozy, warm, quiet, beautiful nature

Negatives

Renovation of several rooms on the floor, lack of a mineral pool, not very high-quality room cleaning
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Answer from Spa Hotel Richmond

Уважаемая г-жа Магонэ, Спасибо за Ваши слова, что у нас хорошо. За ремонт извиняемся, мы стараемся, чтобы людям не мешало но бывают моменты, когда для наших клиентов неудобно. В случае проблем всегда лучше все решать сразу вовремя проживания в гостинице. Спасибо, что Вы у нас были лечиться и надеемся на будущее. С уважением

Сергей Анисковец
26.01.2019

Negatives

The neighboring rooms were being renovated and were disturbed by the roar of the hammer drill
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Виктор Никодон
25.01.2019

Positives

Everything is very good.

Negatives

Few Russian-language channels on TV
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Дмитрий Воронин
23.01.2019

Positives

My family and I have traveled through the Sanatorium company for the 3rd time and we really like the service. We booked the sanatorium for 12/03/2019. , but they were able to take off only on 04.12. the manager resolved this issue with the sanatorium. We ordered a transfer. We were greeted by an intelligent, elegant, attentive driver named Frantisik. An excellent conversationalist and with excellent musical taste. We enjoyed the road and didn’t even notice the route from Prague to Karlovy Vary and back. Thanks a lot. We also liked the excursion booking service. We wrote a message to Irena about our wishes, Irena sent us a schedule and price list for excursions, we chose. When Frantisek met us at the airport, he gave us vouchers for excursions. About "Richmond" we really love this sanatorium, the staff is friendly and attentive. The food is delicious and varied. So, forced walks to the colonnade and through Richmond Park saved us from gaining weight.
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Alexander Rivkin
22.01.2019

Positives

The staff is mostly friendly. We are big fans of walking tours, and the Richmond Hotel's location is perfect for this. The free excursion to Prague was wonderful. Special thanks to the guide Alena Reznikova for a wonderful excursion.

Negatives

I really didn't like the massage therapists. It was not a classic therapeutic massage - just stroking.... I changed three massage therapists and to no avail... In addition, they still did not adhere to the 20 minutes allotted for the massage. Maximum, 15 minutes. There is no option to choose only diet food. Many foods contain vinegar. People suffering from stomach diseases complained. We don’t have such a problem, so it was delicious for us.
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Юрий Опрюк
21.01.2019

Positives

This is not the first time at the hotel. I like almost everything. And especially price/quality.

Negatives

Last time I was in for repairs. There was a smell of acetone everywhere. My wife has allergies. We went to other hotels for a couple of years. And here we are again. And again without warning, repairs. Saunas are closed. The sound of jackhammers. They change the locks. Etc. Instead of planning the renovation well and closing the hotel for renovations and doing everything quickly - inconvenience to customers.
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Answer from Spa Hotel Richmond

Уважаемый г-н Опрюк, Спасибо, что Вы являетесь нашим постоянным клиентом. Мы понимаем, что Вы не довольны нашими стройками, но мы стараемся выйти нашим клиентам на встречу и компенсировать им эти неудобства. Жалко, что Вы нам все Ваши примечания не сказали во бремя Вашего проживания у нас. Желаем Вам всего доброго и надеемся на встречу. С уважением