references
Jelena Kudimirova
11.10.2019
Positives
On the eve of my vacation, I used the online portal sanatoriums.com for booking hotels and sanatoriums. I liked everything: timely information about the sanatorium, timely booking, transfer. Everything is fast and clear. Special thanks to tour guide Lenka for a great excursion to Prague (from sanatoriums). Thank you for the wonderful organization of the holiday. This was our first time in Karlovy Vary and I hope we will now be regular guests. The Richmond **** sanatorium is located far from the noisy center of Karlovy Vary in a luxurious forested area, a calm, quiet place and also an excellent excuse to get active once again. Walk to the springs at a leisurely pace for about 20 minutes, with a brisk walk for 10 minutes. If you are too lazy to walk, you can get to the center by city bus. In the area where the sanatorium is located, there are no tourists, there is no fuss and the holiday turned out to be magnificent. From arrival to departure everything was perfect! Check-in went very quickly, the attending physician’s individual approach to our problem, treatment, food, I really liked everything! Many thanks to all the staff of the resort!
Elena Zelenskaia
07.10.2019
Positives
The hotel is located in a park area. Beautiful building, cozy rooms. Friendly staff. Excellent food. It is a little far from the geyser springs, but this is a plus for walking :) and the hotel is supplied with water from the spring. I will be happy to come and relax in this hotel!!!Negatives
I didn’t notice any cons
Elena Shmigel
04.10.2019
Positives
Otherwise everything is great.Negatives
It’s a shame that such a massage therapist works, and that all the new people who are new are sent to her for the first time. We booked a room with a view of the garden, but were given a view of the garage)))Answer from Spa Hotel Richmond
Уважаемая г-жа Шмигел, Жалко, что Вы не обращались к нам сразу вовремя Вашего проживания у нас. Все проблемы возможно решать. Двухместный номер к сожалению нет с видом на парк, но назад на лес и гаражи. С видом на парк люксовые номера и апартаменты. Будем рады Вас опять у нас в будущем встретить. С уважением Sales Department
Борис Погорелов
04.10.2019
Positives
Everything is fine. The quality of treatment, food and accommodation is excellent.Negatives
No
Liubov Morgunova
03.10.2019
Positives
Everything suited us. Good medical care, good spa area, good food. Excellent location of the hotel. Responsive and friendly staff. If we have the opportunity, we will definitely come again. We recommend the hotel. This is the third time we've been here. Thanks to the entire team of the Richmond Hotel and the booking site sanatoriums.com, we once again took advantage of booking through your website. No complaints, everything is very clear. We are very pleased with our hotel booking and transfer service. Thank you very much for the excursion to Prague, as a bonus, it was very nice. The guide Alena is simply great, we learned a lot of interesting things. Thanks to all !!!!Negatives
Not a negative, but a wish; in a restaurant I would like music to be played in the background, not loudly.
Валерий Шлямин
02.10.2019
Positives
I would like to thank the staff of the resort for their excellent service and friendliness. At the request of my wife, I ask you to note the excellent work of the massage therapist Victor from the office. No. 3.
Jouk Elena
02.10.2019
Positives
We really liked everything at the highest level. The sanatorium is top class. The entire staff is responsive, the medical staff and the restaurant in general, there are no words. Sincerely, Lena Dima
Valeri Baranov
30.09.2019
Negatives
The room is in the trash, and for the staff's service entrance and exit... And we didn't buy the cheapest one...Answer from Spa Hotel Richmond
Уважаемый г-н Баранов, Вы купили двухместный номер стандартный и эти номера к сожалению выходят назад, вид на лес. Номера с видом на парк это номера высоких категорий. Надеюсь, что следующий раз себе закажете другой номер, такой в котором Вам будет хорошо. С уважением Sales Department Parkhotel Richmond
Leonid Bass
24.09.2019
Positives
We were very pleased with: - the SPA complex in general and the mineral water pool in particular. - Delicious and varied food. - Repair and restoration of the park area.Negatives
I was very surprised by the tea “from a bucket”, and not from bags for lunch and dinner. With excellent nutrition, this is dissonance. For coffee in the morning, it would also be nice to have a modern coffee machine. It would be nice if there were kettles and cups in the rooms. Lunch time from 12 to 13-30 is too short, it should be at least 2 hours. Standard rooms have hard, uncomfortable chairs. For some reason, they provide a terry robe, but not slippers, this does not correspond to the usual package of services in SPA hotels ****.Answer from Spa Hotel Richmond
Уважаемый г-н Басс, Спасибо Вам за Ваш отзыв, всегда хорошо для нас, что клиенты довольны своим проживанием и лечением у нас. Ваши примечания для нас очень важны и мы всегда стараемся сделать все получше. Как Вы точно заметили в ресторане кофейные автоматы утром и на обед и ужин чай в термосах повышенного качества. Чайники и чашки в номерах запрещены из за поводу опасности. Тапочки возможно купить в рецепции. Надеемся Вас опять встретить у нас в следующем году. С уважением Sales Department Parkhotel Richmond
Наталья Потапова
16.09.2019
Positives
Thank you. I liked everything, the way I was greeted, the treatment, the food and the free trip to Prague and the guide.
Ирина Приставкина
16.09.2019
Positives
We vacationed at the Rochmond Sanatorium for the first time. We received a lot of positive emotions. Everything was so great that I didn’t want to leave. Many thanks to the hotel staff for everything: for their friendliness, for the quality treatment and procedures, for the food and for the whole atmosphere in general.Negatives
No double beds.Answer from Spa Hotel Richmond
Уважаемая г-жа Приставкина, Довольные клиенты, это наше большое желание, которое стараемся исполнить. Первое впечатление очень важно, спасибо за то, что Вам понравилось у нас. В случае, что в следующем году будут желанием отдельные кровати, напишите нам и мы попробуем выйти Вам по возможности на встречу. С уважением Sales Department Parkhotel Richmond
Любовь Купреева
16.09.2019
Positives
I was at the sanatorium in August. I was not mistaken in my choice. Everything is just wonderful. Food, location (it turned out to be a huge plus - a little distance from the sources). Medical staff service. The spa area is beyond praise.Negatives
This is not a negative thing, but my personal opinion. Massage is not their thing.Answer from Spa Hotel Richmond
Уважаемая г-жа Кунпеева, Спасибо Вам за Ваши слова. Мы очень ради что Вам у нас понравилось и будем ждать Вашего приезда опять в следующем году. С уважением Sales Department Parkhotel Richmond
Larisa Ibragimova
10.09.2019
Positives
Excellent location, clean air, park area. Good treatment, like in other hotels. Wonderful restaurant.
Александр Потапов
08.09.2019
Positives
My wife and I liked everything, although it was our first time, thanks to the staffNegatives
Excursion agent from the sanatorium. Com. Very offended by someone, not friendly
Наталия Шавлова
08.09.2019
Negatives
The guide from the sanatorium com, takes the wrong place, we took a ticket from her for an excursion, she was disgusting, without explaining anything, we ran to the Pavlova hotel, although the bus turned out to pick us up, she was not friendly and rude, although she was nice, next time if We will definitely not come to her. It’s a pity I don’t remember her name, and it doesn’t matter, they probably know her (the dark one is sitting in the hotel lobby).
Vladimir Talalaev
07.09.2019
Positives
A very good hotel, excellent location, cozy atmosphere, you relax your body and soul and want to come back here again. Thank you!Negatives
No
mark gorshtein
05.09.2019
Positives
Mineral water did not suit me, I had a heavy stomach, it took me 1.5 months to get my stomach in order after /rest/.
Yuri Vainberg
05.09.2019
Positives
This wonderful sanatorium is located in a natural park on the bank of a stream. Very polite and attentive staff, delicious and varied food make your stay unforgettable.Negatives
Vacationers smoking on balconies
Михаил Рабинович
05.09.2019
Positives
Excellent location of the resort. Park area, river, silence. The staff's work is impeccable. We will definitely return to the Richmond sanatorium👍✌️
Viktor Hansen
04.09.2019
Positives
Hi all!!! I was pleasantly surprised by the Richmond Hotel. I was practically satisfied with everything since there is something to compare with in Karlovy Vary not for the first time and I lived in different four-star hotels. I want to say that Richmond is the best, I want to mention the masseuse Christina in the pool office is very professional, a good chef when he is at work the food is simple super... If you want a hard massage, I recommend you to Victor’s office, 3rd floor, 1a, and visit the very proper saunas and swimming pool. Still impressed Thanks to all the very friendly and professional staff of the Richmond Hotel, see you again!!!!!!!!!!!!!!!!!!!!!!!!!Negatives
From my side, only the pros and cons must be looked elsewhere!!!!
GALINA SOLOVYKH
03.09.2019
Positives
Wonderful location, excellent service at all levels, very nice staff always respond to any request! great attitude!! The treatment provided is excellent! Wonderful cuisine!! This is not the first time I’ve been on vacation, I’ll definitely come again!! Thank you everyone for a great holiday!!Negatives
There are no cons!!!
Валентина Крачмер
03.09.2019
Positives
I am pleased with my visit to the Richmond sanatorium. The bad thing is that the room was hot. The food is excellent. The medical care is good. But some nurses need to be more patient.
LIUDMILA MARTYNOVA
01.09.2019
Positives
We've been to Karlovy Vary 8 times, this is the best sanatorium! Service, treatment - everything is at the highest level, the 3-course buffet is worthy of an excellent rating, the pool and spa center helped to take a break from the heat! We hope to return in 2020!Negatives
No !
Игорь Ильин
29.08.2019