references
Positives
On the eve of my vacation, I used the online portal sanatoriums.com for booking hotels and sanatoriums. I liked everything: timely information about the sanatorium, timely booking, transfer. Everything is fast and clear. Special thanks to tour guide Lenka for a great excursion to Prague (from sanatoriums). Thank you for the wonderful organization of the holiday. This was our first time in Karlovy Vary and I hope we will now be regular guests. The Richmond **** sanatorium is located far from the noisy center of Karlovy Vary in a luxurious forested area, a calm, quiet place and also an excellent excuse to get active once again. Walk to the springs at a leisurely pace for about 20 minutes, with a brisk walk for 10 minutes. If you are too lazy to walk, you can get to the center by city bus. In the area where the sanatorium is located, there are no tourists, there is no fuss and the holiday turned out to be magnificent. From arrival to departure everything was perfect! Check-in went very quickly, the attending physician’s individual approach to our problem, treatment, food, I really liked everything! Many thanks to all the staff of the resort!Positives
The hotel is located in a park area. Beautiful building, cozy rooms. Friendly staff. Excellent food. It is a little far from the geyser springs, but this is a plus for walking :) and the hotel is supplied with water from the spring. I will be happy to come and relax in this hotel!!!Negatives
I didn’t notice any consPositives
Otherwise everything is great.Negatives
It’s a shame that such a massage therapist works, and that all the new people who are new are sent to her for the first time. We booked a room with a view of the garden, but were given a view of the garage)))Answer from Spa Hotel Richmond
Уважаемая г-жа Шмигел, Жалко, что Вы не обращались к нам сразу вовремя Вашего проживания у нас. Все проблемы возможно решать. Двухместный номер к сожалению нет с видом на парк, но назад на лес и гаражи. С видом на парк люксовые номера и апартаменты. Будем рады Вас опять у нас в будущем встретить. С уважением Sales Department
Positives
Everything is fine. The quality of treatment, food and accommodation is excellent.Negatives
NoPositives
Everything suited us. Good medical care, good spa area, good food. Excellent location of the hotel. Responsive and friendly staff. If we have the opportunity, we will definitely come again. We recommend the hotel. This is the third time we've been here. Thanks to the entire team of the Richmond Hotel and the booking site sanatoriums.com, we once again took advantage of booking through your website. No complaints, everything is very clear. We are very pleased with our hotel booking and transfer service. Thank you very much for the excursion to Prague, as a bonus, it was very nice. The guide Alena is simply great, we learned a lot of interesting things. Thanks to all !!!!Negatives
Not a negative, but a wish; in a restaurant I would like music to be played in the background, not loudly.Positives
I would like to thank the staff of the resort for their excellent service and friendliness. At the request of my wife, I ask you to note the excellent work of the massage therapist Victor from the office. No. 3.Positives
We really liked everything at the highest level. The sanatorium is top class. The entire staff is responsive, the medical staff and the restaurant in general, there are no words. Sincerely, Lena DimaNegatives
The room is in the trash, and for the staff's service entrance and exit... And we didn't buy the cheapest one...Answer from Spa Hotel Richmond
Уважаемый г-н Баранов, Вы купили двухместный номер стандартный и эти номера к сожалению выходят назад, вид на лес. Номера с видом на парк это номера высоких категорий. Надеюсь, что следующий раз себе закажете другой номер, такой в котором Вам будет хорошо. С уважением Sales Department Parkhotel Richmond
Positives
We were very pleased with: - the SPA complex in general and the mineral water pool in particular. - Delicious and varied food. - Repair and restoration of the park area.Negatives
I was very surprised by the tea “from a bucket”, and not from bags for lunch and dinner. With excellent nutrition, this is dissonance. For coffee in the morning, it would also be nice to have a modern coffee machine. It would be nice if there were kettles and cups in the rooms. Lunch time from 12 to 13-30 is too short, it should be at least 2 hours. Standard rooms have hard, uncomfortable chairs. For some reason, they provide a terry robe, but not slippers, this does not correspond to the usual package of services in SPA hotels ****.Answer from Spa Hotel Richmond
Уважаемый г-н Басс, Спасибо Вам за Ваш отзыв, всегда хорошо для нас, что клиенты довольны своим проживанием и лечением у нас. Ваши примечания для нас очень важны и мы всегда стараемся сделать все получше. Как Вы точно заметили в ресторане кофейные автоматы утром и на обед и ужин чай в термосах повышенного качества. Чайники и чашки в номерах запрещены из за поводу опасности. Тапочки возможно купить в рецепции. Надеемся Вас опять встретить у нас в следующем году. С уважением Sales Department Parkhotel Richmond
Positives
Thank you. I liked everything, the way I was greeted, the treatment, the food and the free trip to Prague and the guide.Positives
We vacationed at the Rochmond Sanatorium for the first time. We received a lot of positive emotions. Everything was so great that I didn’t want to leave. Many thanks to the hotel staff for everything: for their friendliness, for the quality treatment and procedures, for the food and for the whole atmosphere in general.Negatives
No double beds.Answer from Spa Hotel Richmond
Уважаемая г-жа Приставкина, Довольные клиенты, это наше большое желание, которое стараемся исполнить. Первое впечатление очень важно, спасибо за то, что Вам понравилось у нас. В случае, что в следующем году будут желанием отдельные кровати, напишите нам и мы попробуем выйти Вам по возможности на встречу. С уважением Sales Department Parkhotel Richmond
Positives
I was at the sanatorium in August. I was not mistaken in my choice. Everything is just wonderful. Food, location (it turned out to be a huge plus - a little distance from the sources). Medical staff service. The spa area is beyond praise.Negatives
This is not a negative thing, but my personal opinion. Massage is not their thing.Answer from Spa Hotel Richmond
Уважаемая г-жа Кунпеева, Спасибо Вам за Ваши слова. Мы очень ради что Вам у нас понравилось и будем ждать Вашего приезда опять в следующем году. С уважением Sales Department Parkhotel Richmond