references
Irene Weisel
15.11.2021
Positives
We really enjoyed. I think we will come back more than once. Excellent saunas, mineral pool. The food is varied and tasty. Doctor Ksenia is attentive and humorous. She prescribed the procedures we wanted. There is a spring 1b in the hotel, but very often it is much colder than it should be (50 degrees). But of course it’s convenient that you don’t have to run anywhere in the morning.Negatives
The big minus is that they allow dogs. They are left alone in the room and they bark for 30-40 minutes without stopping and prevent everyone from resting. The audibility is insane!!! You can hear absolutely everything... If you come across loud neighbors, then consider yourself unlucky. My advice: find out the situation right away. The furniture is already old, the doors in the closet do not close, they creak. (Standard room). The windows in the restaurant need to be painted... still 4*. The baths are very high, the shower would certainly be much more comfortable.
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Alexander Karetnik
14.11.2021
Positives
everything was great 👍Answer from Spa Hotel Richmond
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Olga Schmidt
13.11.2021
Positives
A very chic hotel. Polite, responsive staff. Variety of food, everything is very tasty I also really liked the treatment Thank you all very muchNegatives
One minus is that there is no tea in the restaurant in the evening and during lunch.Answer from Spa Hotel Richmond
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ninell sokurov
08.11.2021
Positives
We spent a week at the Richmond Hotel (November 2021). Thanks to the hotel management for the excellent organization of the work of all staff. Thank you to doctor Ksenia Vykhristenko for your patience and professionalism! Wonderful treatments, excellent food, varied and delicious dishes, cleanliness in the room and in the hotel. You could list all the advantages for a long time, but it’s better to say in one word: DELIGHT! All information provided on the site is correct.Negatives
There is no negativity.Answer from Spa Hotel Richmond
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Galina Steinhauer
08.11.2021
Positives
Very nice hotel. Very friendly staff. Many thanks to the women in the kitchen and cleaning staff.Answer from Spa Hotel Richmond
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Larisa Dulson
08.11.2021
Positives
Everything was very great. We recommend the hotel to everyone. I liked everything very much. Food, pool; polite staff, atmosphere was great.Negatives
NoAnswer from Spa Hotel Richmond
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Ivan Schelestov
08.11.2021
Positives
Everything is wonderful, very varied food, everyone can always find something they like. The hotel is very beautiful, I especially liked the area where there are swimming pools and various saunas and steam rooms (I would like to note that women and men are separated). Highly recommend!!!Answer from Spa Hotel Richmond
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Vladimir Schelestov
08.11.2021
Positives
I liked everything and it was at the highest level.Answer from Spa Hotel Richmond
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Luiza Tashbaeva
07.11.2021
Positives
I liked absolutely everything. The staff is friendly. The service is great. The location is excellent. The food is delicious and fresh. We'll be back soon.Negatives
Meeting with the doctor only on the third day.Answer from Spa Hotel Richmond
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Ravil Tchanichev
07.11.2021
Positives
We had a lot of fun staying in this hotel, everything was very very very goodAnswer from Spa Hotel Richmond
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Michael Burford
07.11.2021
Positives
Car transfer, from Karlsbad to Regensburg, was very convenient. Very friendly and helpful hotel staff. We would like to thank all the medical and hotel staff for their highly qualified commitment and work. We are pleased to recommend the Hotel RichmondNegatives
Transfer by bus from Regensburg to Karlovy Vary. Guests pay little attention to the risk of transmission of the Corona virus. Two vaccinations are not 100% protection and immunity weakens over time. Even vaccinated people can get sick and infect other people. For example, wearing a mask incorrectly, not disinfecting your hands, appointments with the nurse could be improved by getting a fixed appointment when checking in.Answer from Spa Hotel Richmond
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Natalia Polakov
07.11.2021
Positives
I really like the resort itself and the hotel itself, which is the third time I have stayed in this hotel when visiting the resort. The next time I intend to relax in Karlovy Vary, I will, if possible, go to the Richmond sanatorium.Answer from Spa Hotel Richmond
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Alexander Krieger
07.11.2021
Positives
Very satisfied Thank youAnswer from Spa Hotel Richmond
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Markus Burger
07.11.2021
Positives
Price performance ratio is excellent. The food is very good.Answer from Spa Hotel Richmond
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Natalia Roizen
07.11.2021
Positives
Excellent location, cleanliness, very good organization, professional staff. Everything is great!Negatives
Cool water in the poolAnswer from Spa Hotel Richmond
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Marion Brüger
31.10.2021
Positives
All of our treatments were of very good quality. Our treating doctor was very competent. The house staff were very helpful. We found the prompt change of bed linen and bathrobes very positive.Negatives
It would make sense to have a welcome folder or information folder in the room upon arrival. Unfortunately, a lot of information is only given upon direct request. E.g. information about the drinking cure, use of the swimming pool and the sauna. The opening times here did not match our user map. Spatial planning is also very complicated. A complete overview map in the room would be helpful. We had an apartment and only had two small multi-purpose glasses to use the minibar. A larger selection (beer and wine glasses) would make sense. We couldn't find any clarification for our problem at the hotel or a suitable contact person. Only after contacting the sanatorium could solutions be found.Answer from Spa Hotel Richmond
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Alexander Welsch
31.10.2021
Positives
Hello! We were with two families from October 18th, 2021 to October 30th, 2021. We were satisfied with everything. Treatments, rooms, service, food. If nothing comes up, we'll be back next year. Thanks for everythingAnswer from Spa Hotel Richmond
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Wjatscheslaw Abrasowitsch
31.10.2021
Positives
Very friendly staff. We felt very comfortable. Were very satisfied with the stay, will come again.Negatives
The mattresses are too soft.Answer from Spa Hotel Richmond
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Andreas Lotov
26.10.2021
Positives
everything was at the highest level, we liked it, we will definitely come againAnswer from Spa Hotel Richmond
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Alwine Guds
25.10.2021
Positives
Excellent location of the hotel, wonderful park.Negatives
There is no negative, there is a wish - the availability of drinks during lunch and dinner.Answer from Spa Hotel Richmond
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Viktoria Albrecht
24.10.2021
Positives
Thank you very much to all the staff for the organization and service.Negatives
The choice of food is not great, but we did not leave hungry.Answer from Spa Hotel Richmond
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Leschinski Mila
24.10.2021
Positives
Very beautiful, well maintained, clean hotel. Located in a very picturesque place of the city. We walked to the city center for about 10-15 minutes. Cleaning is done daily, treatment is carried out punctually, there are no delays in providing treatments. Very polite staff at Rezeption, in the treatment rooms and in the restaurant. Separately, about the restaurant - the food can be said to be dietary and at the same time varied. No grills, fried foods or fast food. When contacted at any time, the medical staff provided prompt, qualified assistance.Negatives
One day (24 hours) my husband suffered from a stomach infection (diarrhea and vomiting). The medical staff provided quickly qualified assistance.Answer from Spa Hotel Richmond
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Valentina Schowka
23.10.2021
Positives
I really liked the sanatorium. Great location for a break from the bustle of the city. The geyser is only 20 minutes walk away. We liked everything. The treatment is organized very well. Entrance to the pool and sauna for a long time. The staff is polite and correct. The food is excellently organized. Everyone will find something to suit their taste. Everything is conveniently distributed over time. We will definitely come again.Negatives
There are no negative points. There are wishes. 1. In the rooms there is no description of the sanatorium, how and where the treatment rooms are located. At first I had to ask the administrators. There are similar reminders in all hotels, and I have been to many countries. It's easy to organize.2. This was my first time in a hotel where there was no clock. Nowhere except the entrance to the treatment rooms on the first floor. The clock is electronic, small and hung in such a way that it is not visible from the lobby. The lack of clocks in the hotel is very inconvenient.Answer from Spa Hotel Richmond
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Rosa Gugenheimer
23.10.2021
Positives
Quiet location. Happy to come again. Staff is very friendly and helpful. The city is very beautiful.Answer from Spa Hotel Richmond
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Ludmila Novikova
22.10.2021
Positives
Thanks to all the hotel staff. Treatment, food and service in a restaurant, spa complex, room cleaning, well-groomed park. We really liked everything. We hope to come again.Negatives
Did not notice.Answer from Spa Hotel Richmond
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Leonid Rolnik
21.10.2021
Negatives
This is the 7th time we have been here and, as always, we booked a room with a balcony because of the size. But this time the room was small, although it had a balcony, but in October it is pointless. And to pay an extra 2-3 hundred Euros for this? It would be fair to return some amount, and henceforth the payment would be differentiated according to the size of the room.Answer from Spa Hotel Richmond
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Sergej Schefer
18.10.2021
Positives
The hotel staff tries to work.....Negatives
There is no water in the rooms, there are no hot drinks in the rooms at lunch and dinner, there is no electric kettle in the rooms, while staying at the hotel my wife and I and our friends picked up an infection for two days we can cross off from vacation.... Sanitation is at a low level, there is no liquid for disinfection hands were more than three days.....Answer from Spa Hotel Richmond
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Juri Schwachmann
18.10.2021
Positives
Yesterday, unfortunately, our vacation at the Richmond sanatorium ended. Everything was wonderful, thank you very much. I would like to say thanks to all the hotel staff. Especially nurses and restaurant employees. Thanks to you, the holiday was wonderful. I would also like to once again thank the sanatoriums.com company for your work. Many thanks to Irene for the excursion suggestions. I would also really like to say THANK YOU to our guide Valentina. May God bless you and your vocal cords. Wonderful resort, we will definitely come again.Negatives
We didn't notice anything negative. If, as the cook said in the film about the sanatorium, there had been tea for dinner, people would have been even happier. After all, it doesn't cost a lot of money. Moreover, cold water is available.Answer from Spa Hotel Richmond
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Jouri Kirnes
18.10.2021
Positives
I underwent spa treatment from 10/3/21 to 10/17/21, everything was very good, excellent food, treatment at a good level, the room was spacious and well equipped, even air conditioning for cold and hot air. The hotel staff are friendly and always ready to help, any shortcomings are corrected immediately. I recommend this hotel.Negatives
There is no tea at dinner, although the restaurant's promotional video says that tea is provided for lunch and dinner.Answer from Spa Hotel Richmond
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Viktor Berger
18.10.2021
Positives
Very good pool and sauna and opening hoursNegatives
The hotel requires a complete reconstruction of the rooms, all to a C grade. It’s very bad that we picked up a stick at your hotel, this means the sanitary facilities are at a low levelAnswer from Spa Hotel Richmond
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