references
Arkadi Chkliar
09.08.2023
Negatives
In my opinion, it would be convenient if there was a kettle in the room.....
Alena Gemzen
06.08.2023
Positives
Everything was great: transfer, staff, treatment, room. I would particularly like to praise the food. Everything was very delicious. Staff in the restaurant were super nice and friendly. I would like to thank everyone. Everything is perfectly organized. Spa center is fantastic. Everyone speaks German and Russian. We'd love to come backNegatives
In the bar I would like chips or nuts with my beer. Just drinks is a bit boring. Unfortunately thermal pool was broken
Наталья Веденина
05.08.2023
Positives
This is the third time I've been to Richmond. It takes about 15 minutes to walk from the center, the road is on flat ground, the sanatorium is in an excellent location, a beautiful park. Excellent medical facilities, polite, friendly staff, good varied food. I'll be happy to come again.Negatives
In the wellness center, the mineral water pool worked at most 5 times in 3 weeks.
Evgeni Kochanov
04.08.2023
Positives
Excellent physiotherapeutic base, terms are correctly organized, you don’t have to wait a single minute anywhere. Nice restaurant, friendly staff throughout. Good location of the hotel in a park area.Negatives
There is only one drawback: the logistics of the return transfer were arranged in such a way that we, 80-year-old people, were on the road for 10 hours. And this despite the fact that there were no stations anywhere. Because of this, we will no longer be able to travel to Karlovy Vary.
Владимир Шевченко
02.08.2023
Positives
Nice sanatorium, beautiful room, polite staff, well organized, well thought out holiday and procedures, as for food - healthy, fish every dayNegatives
Baking leaves much to be desired
klara trauner
02.08.2023
Positives
Completely positive, after two weeks of stay, I fell and broke my leg, the entire staff enveloped me with love and attention.Negatives
No
Sergey Zykov
01.08.2023
Positives
We really enjoyed! We'll definitely be back! Thank you for the super fast communication and service🍀🍀🍀
Larissa Giesbrecht
30.07.2023
Positives
We were in Karlovy Vary for the first time in the Hotel Richmond, we really enjoyed it, I would like to thank everyone for the good atmosphere there, the staff are all nice, friendly, treatments were always on time, the staff in the restaurant were very nice and friendly, the food was very good, as if cooked at home , I can only recommend itAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Klaus Hüsing
30.07.2023
Positives
A perfect place and sometimes better than 5* hotels in Karlovy Vary in terms of accommodation in a harmonious, very well historically maintained hotel. The applications are carried out with a lot of expertise and also attention and personal coordination. The cuisine is excellent, especially when it comes to diet cuisine. The staff in the restaurant are commendably friendly and helpful. The valet parking and luggage service were exemplary.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Людмила Ульянкина
29.07.2023
Positives
I liked the hotel, the service was good. Food too. You should not expect luxury in treatment or nutrition. Everything is simple and usual, acceptable. Fine. But the staff is wonderful, at the reception, in the restaurant, cleaning the rooms, well done! Of course, an excellent bar and terrace, it’s super, views of the river and forest, live music 2 times a week. This is cool. In general, the hotel gives peace and enjoyment of the environment. It is located almost in the forest. Fabulous. It’s a bit far from the main sources, but that’s okay, you just have to walk and take a bus, 3 minutes and you’re there.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Lioudmila Sharova
28.07.2023
Positives
I rested in the sanatorium for 3 weeks in June. Overall I'm happy with my choice. The hotel is located on the edge of the city in a beautiful park, which is especially valuable in hot weather and during the film festival; It takes about 15 minutes to walk to the center, the road is on flat ground. The hotel is supplied with mineral water from the first source, which is used for water procedures and can also be used for drinking, which is especially important for people who find it difficult to walk long distances. Accommodation. Comfortable mattress. A set of pillows for different tastes, including my favorite down-feather pillow, which is a rarity these days. Thorough cleaning of the room every day. All staff, without exception, are professional, polite, and responsive. Always ready to help with any problems. The result is a very calm, welcoming atmosphere. The procedures were varied, at a good level, and carried out precisely on time. Special thanks to Dr. Ksenia Vykhristenko. A very attentive and knowledgeable specialist and also an attentive and caring person. When I had problems, she practically became my personal doctor, was available at any time, supplied me with everything I needed and was even ready to come on weekends if necessary, which fortunately was not necessary. Nutrition. Good kitchen. The staff in the restaurant is very polite, attentive, there is no jostling over food, there is enough for everyone! The wellness center is available all day long. A wonderful swimming pool, jacuzzi and five saunas to suit every taste. Sanatoriums. As always, the work is 5+, including booking, transfer, excursions. I plan to use their services in the future.Negatives
During the first week, due to renovations, there was no mineral water. From the second week, water appeared for procedures and in the tap for drinking, but the mineral pool remained dry. I ordered a single room, upon arrival I was given a double room 301, which, it would seem, should be an improved option, but in fact it turned out to be the opposite. A room with no hallway, no desk. Instead of a table, there was only a narrow console built into the wall, which was a significant inconvenience for me. As a result, the overall impression was somewhat spoiled.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Tatjana Pogorecka
27.07.2023
Positives
Attentive, professional, friendly staff. Cozy, comfortable room. Excellent beds. Food very good - varied, lots of choice of dishes. Procedures on time, at a time convenient for us. We were there for the first time and were very pleasedNegatives
I didn't want to leaveAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Edouard Kotliarevsky
26.07.2023
Positives
Wonderful park, forest, birdsong, peace, spring water... Wonderful spa. We first became acquainted with the Kneipp track - a great thing! Friendly staff. Quality food for every taste.Negatives
The air conditioner in the room does not work. Large cozy double bed...with a huge gap between two single mattresses. Well, a very unpleasant story! Blankets are short for people taller than average. A cozy soft mattress, but is it good for people with a bad back?.. I love a bath, but how can an elderly or sick person get into it?... Of the three massage therapists, only one actually worked and, accordingly, the result... "Russian" The woman, I regret, did not ask her name. Skillful fingers. The others "gently stroked" them. This is not what we expected... There is really not enough kettle in the room.
Rafael Tsalolikhin
26.07.2023
Positives
Wonderful atmosphere of the service staff. At the reception all issues are resolved kindly.Negatives
The mineral water bath practically did not work.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Anna Kuchto
26.07.2023
Positives
Absolute punctuality for all spa treatments; fast, polite and uncomplicated communication with all employees; the time frame for eating is very convenient and flexible.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Sergey Fanarzhi
26.07.2023
Positives
We absolutely loved everything!Negatives
There may have been some disadvantages, but we didn’t see them. The whole vacation was positive!..Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
VIKTOR LEINI
25.07.2023
Positives
Everything was fine. THANK YOU ALL FOR THE GOOD RECEPTION.Negatives
THERE IS NO NEGATIVITY.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Valerii Melnyk
24.07.2023
Positives
We thank all the hotel staff.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Viktoriia Marenych
23.07.2023
Positives
Wonderful hotel! We'll come back again!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Ida Boxberger
23.07.2023
Positives
Staff is attentive and nice. With a few exceptions it is a very nice hotel.Negatives
Hygiene in the sauna and pool dissatisfied. The guests do not shower before visiting the pool, the staff does not pay attention to this. In the sauna, the guests do not put a towel on the wooden benches. A towel should be placed so that no sweat can get onto the bench.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Ирина Белецкая
23.07.2023
Positives
There were only positive emotions left from the meeting at the airport until the last moment of staying at the hotel. Thank you very much for a wonderful holidayNegatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Novikov Efim
23.07.2023
Positives
amazing!.. glad we chose the Richmond Hotel!.. expect us again in October!Negatives
It’s a pity!.. we booked a room with a balcony (important).. but alas.. they said that the reservation did not indicate a balcony... and... in a double bed.. two single mattresses... and they move apart during sex$ a...of course this is not so important.....the rest was great!!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Irina Ishkova
22.07.2023
Positives
Everything was super, I’ve been to this sanatorium 9 times already, and everything is always super, When you come, you’re greeted like your own family👍Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Tetiana Bakalinska
18.07.2023
Positives
Many thanks to the staff of Sanatoriums.com and the staff of the Richmond Hotel for excellent service and a wonderful stay! All the best to you!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Peter Feldman
18.07.2023
Positives
The work of the sanatorium group was excellent. We are very pleased with you.Negatives
You should provide for the possibility of the client staying at the hotel after check-out at 11 o’clock and late departure at 11 o’clock in the evening, as was the case with us. After lengthy requests, we received a room and a spa, but without dinner. This should be an option on your website.
Rima Feldman
17.07.2023
Positives
Everything is very excellent. My husband and I liked everything. We want to go again next yearAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Yuri Borodulin
17.07.2023
Positives
Excellent location, excellent food Good staff well thought out logisticsNegatives
Very weak WiFi, I would like to see more internet amplifier antennas installed, since it doesn’t reach on the street, namely in the barAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Nataliya Milyutin
17.07.2023
Positives
1. There is a beautiful park around the sanatorium. 2. Upon check-in, we received room 437 with a shared balcony, a constant smell from the kitchen and the noise of the fan and a very inconvenient location of the bathtub in the bathroom. At our request, they moved us to room 401. This room was a little smaller, but very comfortable, with a private balcony and with a wonderful view of the forest. 3. The staff in the restaurant is very friendly. 4. It is not easy to change inconvenient times for procedures, but it is possible. 5. I really liked the massage in room 3 from Tatiana, and in room 7 from the man Veselý.Negatives
The water temperature during the hydroxer procedure was never comfortable. The machine showed 37°, but sometimes it was boiling water, and sometimes cold water. Maria Dvorska, who served the hydroxer, perceived the request to make the water more comfortable as a personal insult, she showed dissatisfaction with her entire appearance, sometimes she was simply rude. A complaint to the head nurse led to us being reminded of a change of room and a request to change the time of procedures, and instead of apologizing, they offered to change the sanatorium altogether.
grigori berbraer
16.07.2023
Positives
we'll come againAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Eduard Klassen
16.07.2023