references
Raul Kreicberg
31.08.2023
Positives
cleanliness, location, speaking in 4 languages, foodNegatives
procedur moglo bolse, podumat ob otdihe posle procedur
Louise Prister
30.08.2023
Positives
Would I consider returning? Definitely not. Would I recommend this place to others? My inclination is rather towards "no". The hotel's location is certainly stunning, offering breathtaking views of the surrounding greenery and the river below. Having a cozy balcony in my room was an unforgettable feature. The room radiated coziness, the food and its variety were good, although not outstanding. The staff were polite, helpful and ready to help. However, there have been cases where senior staff have been overly domineering and rude towards both guests and their staff, sometimes hiding behind insincere smiles. The medical staff, including doctors and nurses, left a positive impression with their excellent service.Negatives
Unfortunately, this hotel does not live up to its declared four-star status. Our arrival was met with disappointment to discover that there was no shampoo or conditioner in the bathroom, leaving me unable to shower before bed. The ceiling in the bathroom was peeling and the bathtub was extremely slippery, which posed a serious danger, especially considering the resort's mostly elderly clientele. Such baths are a disaster waiting to happen. The lack of a coffee maker or electric kettle for making coffee or tea was inconvenient. My expectations regarding the massage were not justified, as during the entire prescribed 20-minute procedure, I only felt a few cold touches and touches from an indifferent massage therapist, after which I was informed that the session was over. The pool and sauna area is certainly impressive, but I couldn't enjoy it due to the shared cabins for men and women. Seeing a naked man lying on a bench, fully showing his private parts, I felt discomfort and left the place. Although there is a designated smoking area outside the hotel, some guests choose to smoke in the outdoor restaurant area, leaving no room for non-smokers to enjoy their dinner. The hotel administration shows no interest in this problem. The lack of variety of drinks for lunch and dinner is very annoying. Also, serving "Very Special Guests" in the common area of the restaurant among other customers seems wrong. If special treatment is given to certain guests, a reasonable solution would be to provide separate accommodation, especially given the extensive space available. Would I consider returning? Definitely not. Would I recommend this place to others? My inclination is rather towards "no".
SPIDOLA OZOLINA
29.08.2023
Negatives
The tour organizer Irina should change her communication style. Soviet era attitude! All clients should be treated equally.
MAMMADOVA MATANAT
29.08.2023
Positives
The room is spacious, clean, the cleaning was done on time, the medical staff was pleasantNegatives
I didn’t like the hotel food, the menu was monotonous, not rich, some products ran out quickly (watermelons, some types of black bread, grainy cottage cheese, etc.), most of the waiters were rude, especially the waitress named Anna, when purchasing food, the number of hotel guests is not taken into account, because... Half an hour after the dining room opened, some types of food and salads were already running out. I would also like to note the dissatisfaction with the transfer. We had a group transfer from the airport to the hotel in Karlovy Vary, it was not written there that the group transfer meant a transfer to Marianske Lazne, and after a flight delay of 7 hours, we, tired, went first to Marianske Lazne and only then to Karlovy Vary, although there were 5 guests traveling to Karlovy Vary, and 3 people to Marianske Lazne. It was necessary to write on the website that a group transfer is a trip around Marianske Lazne too, since Marianske Lazne is an hour’s drive from Karlovy Vary and this is a different city .in a word, I didn’t like the group transfer from the airport to the hotel either. a group transfer is a transfer of people living in different hotels of the same resort, and not different resort towns, and this should have been warned about in advance on the website, and presented the person with a fait accompli and extended the journey without warning .
Aleksandr Dyskin
23.08.2023
Positives
Waitresses from Ukraine were doing amazing job. Most of technicians are friendly.Negatives
The manager in Richmond hotel - blonde older woman is rude and disrespectful. She should be a guard in the concentration camp. Some Czech technicians are rude and disrespectful. Nobody speaks English. Those people forgot they are working because of people like me not other way around.
Natalie Naydenko
20.08.2023
Positives
We really liked everything about the hotel: friendly staff, good treatment, clean rooms, food is also excellent.
Danny Druyts
16.08.2023
Positives
Nice balance between the treatment and free time to visit the city. Even if you booked together with your partner.
ANDREY GREBENCHUK
15.08.2023
Positives
We thank the teams of the Richmond sanatorium and Sanatoriums.com for organizing our short but wonderful vacation! Convenient location, silence, very pleasant and helpful staff and doctors, Tepla River and park around the hotel. Those who value peace, comfort, silence, and love leisurely walks will really like it.Negatives
We did not experience any negative emotions while staying at the hotel. There are a couple of nuances that I would like to draw the attention of the owners of the sanatorium to. The Richmond Hotel's garden requires the proper care of a gardener. In old photographs it is more well-groomed, and well-groomed park terraces could decorate the hotel even more. During our stay, the mineral water pool was not working, but I hope that the pipeline repair will be fixed in the near future. The cafe and terrace close too early, and I would like to drink a cup of coffee or tea and taste a delicious cake after 10 pm after a walk around the city or park :) The early closing of the cafe did not in any way affect the overall impression of the hotel, but it is possible in the future There will be an opportunity to sit comfortably on the terrace on a warm and late summer evening.
waldemar Boeshans
15.08.2023
Positives
Very quiet location.Negatives
Some days there were only two applications and both with water. I mean the tub (hydroxer and pearl bath). Personally, I would have had more treatments, e.g. paraffin, mud packs, acupuncture with CO2, hydroxer, etc. There were no treatments on Saturday. I was there for a week from Sunday to Sunday. Appointment with the doctor on Monday at 2 p.m. I expected more applications and on Saturday too.
Eduard Weisel
15.08.2023
Positives
This is our second time at this hotel. I really like everything, but there is one drawback. It is 3.5 km to the colonnade and back. And so 3 times a day......There is no time to do the procedures. Suggestion: issue bus passes like the neighboring hotel does. The choice of food is large, everything is tasty, but nothing more. There's a problem with desserts in general. 2 years ago it was different. We would like to celebrate the girl Vera in the restaurant. Especially polite and intelligent. Solve the issue of tea for lunch and dinner. Boiling water and various tea bags. We heard how many people would like green tea, but there was only black or fruit tea. The girls at the reception are very polite and will always help. The room in the bathroom is cold... but the heating is turned off, whether you think about washing or not. Often problems with water pressure...sometimes disappeared completely. Taking a shower in a bathtub without a curtain is very inconvenient....the entire floor is covered in water. It wouldn't hurt to have thinner blankets for the summer.
Roland Grabowski
15.08.2023
Positives
We will be back!!!Negatives
The free trip to Prague wasn't nice! It was more of a race through the city!!!Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Aleksandr Granovski
15.08.2023
Positives
Everything was amazingAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Eduard Nickel
14.08.2023
Positives
Very good.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Владимир Трущинский
12.08.2023
Positives
I really liked: - the location of the sanatorium, - its services (swimming pool, saunas, its own spring, bar, terrace...), - inexpensive parking for private cars, - catering and quality of food, - working staff in the dining room - everyone is polite and trying help - excellent receptionists, attentive and always responsive! In general, we will be happy to return!Negatives
The only thing I didn’t like was the quality of some procedures: - general and foot massage.
Arkadi Chkliar
09.08.2023
Negatives
In my opinion, it would be convenient if there was a kettle in the room.....
Alena Gemzen
06.08.2023
Positives
Everything was great: transfer, staff, treatment, room. I would particularly like to praise the food. Everything was very delicious. Staff in the restaurant were super nice and friendly. I would like to thank everyone. Everything is perfectly organized. Spa center is fantastic. Everyone speaks German and Russian. We'd love to come backNegatives
In the bar I would like chips or nuts with my beer. Just drinks is a bit boring. Unfortunately thermal pool was broken
Наталья Веденина
05.08.2023
Positives
This is the third time I've been to Richmond. It takes about 15 minutes to walk from the center, the road is on flat ground, the sanatorium is in an excellent location, a beautiful park. Excellent medical facilities, polite, friendly staff, good varied food. I'll be happy to come again.Negatives
In the wellness center, the mineral water pool worked at most 5 times in 3 weeks.
Evgeni Kochanov
04.08.2023
Positives
Excellent physiotherapeutic base, terms are correctly organized, you don’t have to wait a single minute anywhere. Nice restaurant, friendly staff throughout. Good location of the hotel in a park area.Negatives
There is only one drawback: the logistics of the return transfer were arranged in such a way that we, 80-year-old people, were on the road for 10 hours. And this despite the fact that there were no stations anywhere. Because of this, we will no longer be able to travel to Karlovy Vary.
Владимир Шевченко
02.08.2023
Positives
Nice sanatorium, beautiful room, polite staff, well organized, well thought out holiday and procedures, as for food - healthy, fish every dayNegatives
Baking leaves much to be desired
klara trauner
02.08.2023
Positives
Completely positive, after two weeks of stay, I fell and broke my leg, the entire staff enveloped me with love and attention.Negatives
No
Sergey Zykov
01.08.2023
Positives
We really enjoyed! We'll definitely be back! Thank you for the super fast communication and service🍀🍀🍀
Larissa Giesbrecht
30.07.2023
Positives
We were in Karlovy Vary for the first time in the Hotel Richmond, we really enjoyed it, I would like to thank everyone for the good atmosphere there, the staff are all nice, friendly, treatments were always on time, the staff in the restaurant were very nice and friendly, the food was very good, as if cooked at home , I can only recommend itAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Klaus Hüsing
30.07.2023
Positives
A perfect place and sometimes better than 5* hotels in Karlovy Vary in terms of accommodation in a harmonious, very well historically maintained hotel. The applications are carried out with a lot of expertise and also attention and personal coordination. The cuisine is excellent, especially when it comes to diet cuisine. The staff in the restaurant are commendably friendly and helpful. The valet parking and luggage service were exemplary.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Людмила Ульянкина
29.07.2023
Positives
I liked the hotel, the service was good. Food too. You should not expect luxury in treatment or nutrition. Everything is simple and usual, acceptable. Fine. But the staff is wonderful, at the reception, in the restaurant, cleaning the rooms, well done! Of course, an excellent bar and terrace, it’s super, views of the river and forest, live music 2 times a week. This is cool. In general, the hotel gives peace and enjoyment of the environment. It is located almost in the forest. Fabulous. It’s a bit far from the main sources, but that’s okay, you just have to walk and take a bus, 3 minutes and you’re there.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Lioudmila Sharova
28.07.2023
Positives
I rested in the sanatorium for 3 weeks in June. Overall I'm happy with my choice. The hotel is located on the edge of the city in a beautiful park, which is especially valuable in hot weather and during the film festival; It takes about 15 minutes to walk to the center, the road is on flat ground. The hotel is supplied with mineral water from the first source, which is used for water procedures and can also be used for drinking, which is especially important for people who find it difficult to walk long distances. Accommodation. Comfortable mattress. A set of pillows for different tastes, including my favorite down-feather pillow, which is a rarity these days. Thorough cleaning of the room every day. All staff, without exception, are professional, polite, and responsive. Always ready to help with any problems. The result is a very calm, welcoming atmosphere. The procedures were varied, at a good level, and carried out precisely on time. Special thanks to Dr. Ksenia Vykhristenko. A very attentive and knowledgeable specialist and also an attentive and caring person. When I had problems, she practically became my personal doctor, was available at any time, supplied me with everything I needed and was even ready to come on weekends if necessary, which fortunately was not necessary. Nutrition. Good kitchen. The staff in the restaurant is very polite, attentive, there is no jostling over food, there is enough for everyone! The wellness center is available all day long. A wonderful swimming pool, jacuzzi and five saunas to suit every taste. Sanatoriums. As always, the work is 5+, including booking, transfer, excursions. I plan to use their services in the future.Negatives
During the first week, due to renovations, there was no mineral water. From the second week, water appeared for procedures and in the tap for drinking, but the mineral pool remained dry. I ordered a single room, upon arrival I was given a double room 301, which, it would seem, should be an improved option, but in fact it turned out to be the opposite. A room with no hallway, no desk. Instead of a table, there was only a narrow console built into the wall, which was a significant inconvenience for me. As a result, the overall impression was somewhat spoiled.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Tatjana Pogorecka
27.07.2023
Positives
Attentive, professional, friendly staff. Cozy, comfortable room. Excellent beds. Food very good - varied, lots of choice of dishes. Procedures on time, at a time convenient for us. We were there for the first time and were very pleasedNegatives
I didn't want to leaveAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Edouard Kotliarevsky
26.07.2023
Positives
Wonderful park, forest, birdsong, peace, spring water... Wonderful spa. We first became acquainted with the Kneipp track - a great thing! Friendly staff. Quality food for every taste.Negatives
The air conditioner in the room does not work. Large cozy double bed...with a huge gap between two single mattresses. Well, a very unpleasant story! Blankets are short for people taller than average. A cozy soft mattress, but is it good for people with a bad back?.. I love a bath, but how can an elderly or sick person get into it?... Of the three massage therapists, only one actually worked and, accordingly, the result... "Russian" The woman, I regret, did not ask her name. Skillful fingers. The others "gently stroked" them. This is not what we expected... There is really not enough kettle in the room.
Rafael Tsalolikhin
26.07.2023
Positives
Wonderful atmosphere of the service staff. At the reception all issues are resolved kindly.Negatives
The mineral water bath practically did not work.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Anna Kuchto
26.07.2023
Positives
Absolute punctuality for all spa treatments; fast, polite and uncomplicated communication with all employees; the time frame for eating is very convenient and flexible.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.