references
Positives
Parking on site Swimming pool, sauna Quiet locationNegatives
Sauna far too small for men
Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Everyone is happy, clean, warm, tasty.Negatives
NoAnswer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
the overall impression and service as stated.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Have been to this hotel several times and will definitely come back!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Beautiful New Year's Eve and New Year's Concert (Free)Negatives
It's a shame that if you're in the hotel over the holidays, the treatment is reduced by two, despite full payment.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Negatives
We booked two rooms for our family. Our children have come from other countries for our Christmas Eve together. According to the hotel information, a dog is allowed. Nowhere does it say that there are areas that you are not allowed to enter with your dog. It might not actually be a problem if they had told us POLITELY. In our case it was all completely different. An older white-haired lady from the restaurant was completely rude and unfriendly. Although we booked with Christmas dinner, we didn't get a festive table. We got a table in the bar that was totally dirty. We had to wait quite a long time for cutlery, even though the restaurant workersPositives
Everything was good and we'll be back.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Only positive feelings, everything was beautiful!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Good value for money, very friendly and accommodating, good hotel location, easy walk to the center. Recommended!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
We have been guests of the hotel for several years and can highly recommend itAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Everything is perfect, as alwaysAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
We were greeted warmly and warmly, and the service in the restaurant was friendly. Everything is delicious, quiet, calm, beautiful. There is a room for kids, which was nice. Live music, a beautiful Christmas tree, a gift from the staff. It’s a medical hospital, but it’s good that you don’t feel like you’re in a hospital. I came with two children, then to bring my husband with problems in his legs, I think we will return, thank you for a good vacation. I posted a good review on my Instagram. 😊Negatives
There is no good parking, the car was parked on the side of the road covered in branches and leaves, but you still have to pay, it’s not substantial. The girl who prepared my bath reacted unpleasantly about my Muslim swimsuit, tried to restrain herself from making comments, but sighed and shook her head)) I think I could have taken it off, but I wanted to make a video for Instagram)) The girl helped me with the video. There was no cleaning lady every day, 1 time for 3 nights and 4 days. Maybe because we didn’t leave a tip on the first day 💁🏼♀️ She opened the door without asking, even with a “do not disturb” sign, to pick up the trash and to clean up after us, even though we hadn’t checked out yet. I was not interested in whether cleaning was needed, although we have a 1.5 year old baby. Please make a selection of rooms based on the number of people on the website, since I booked a child, but we got a room without an extra bed, and I, relying on the fact that everything was taken into account, didn’t look and we all had to sleep together all this time and we didn’t get enough sleep. At first I asked to change my room, but there was no room. It's a pity that on weekends you don't have treatments, at least massages. The salt and herbal saunas were simply warm, neither chamomile nor salt felt like you were just sitting in a room. I would like a small pool for children. There is no relaxing music during procedures, some incense may be used during a massage, this is also calming*. This is with an asterisk, as a wish 🤗Positives
We visited the Richmond Hotel 4 times. And as always, we were very pleased. Wonderful, attentive medical staff. Nice women cleaning the rooms. Excellent home cooking and wonderful, always smiling women who work in the restaurant and love their hard work!!!! I'm surprised at some of the negative reviews, what else do people need!!! The hotel has everything you need for a relaxing holiday with excellent treatment. Wonderful spa center, swimming pool, saunas. Not very close to the center, but for people who like to walk it will be nice to leisurely walk through the forest and breathe in fresh air. As always, sanatorium.com is top notch. Clear information, attentive attitude, immediate assistance. The transfer was very well organized. Thank you everyone for a wonderful vacation!!!!!Negatives
So the following things struck me (my opinion!): 1. the swimming pool is simply too small for the size of the Richmond, especially when the hotel is full. 2. the shower and bathtub combination in our apartment is simply too high for people with physical limitations. There is no separate shower. 3. There were problems with communication in some areas. I don't expect German, but a hotel of Richmond's caliber should at least offer some English as an alternative. 4. Lots of stains in the room, wallpaper that is peeling off, scratch marks, doors that don't close...Positives
Very friendly staff, whether at the reception, at the meal or during the treatments, top! Very well rested, nice hotel, I'll be back.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
I am very satisfied at the Richmond Hotel.Negatives
In the swimming pool, more care needs to be taken to ensure that people shower before people go into the water. This is very important.Answer from Spa Hotel Richmond
Thanks for your review. We will strive to continually improve our service. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
I liked everything, polite, friendly staff, delicious food, park next to the hotel.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
We choose this sanatorium for the excellent quality of services. Excellent cuisine, helpful staff. This is a great option for anyone who loves hiking. We will definitely come back again!Answer from Spa Hotel Richmond
Thank you for your feedback and we look forward to your next visit. Have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Everything was great, I can only recommend it!Negatives
We are sick after coronavirusAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Good afternoon, dear Ladies and Gentlemen, we liked everything, this is not the first time your husband had a 70th anniversary, we are pensioners with small incomes, we asked in advance for a standard room, for example, like 206, they gave us a corner room, a cold wardrobe in room 210. We have booked a request for April 7 again, please contact you with understanding Thank youPositives
Everything was perfect!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Great hotel! Staff is friendly and helpful. Food tasty. We liked everything. We recommend.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Very good sanatorium! Attentive and friendly hotel staff. Very good cook, varied food. excellent spa center, perfect cleanliness, regular room cleaning. The transfer was ok!Negatives
I would like the water in the pool to be at least one degree warmer. If you're going to swim for a long time, you'll freeze.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Very good. But we have a request for a wall clock in the dining roomAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Very friendly staff, working technology from the TV to the elevator, good parking situation Fresh towels and sheets for the sauna and swimming pool every day thanks to everyoneNegatives
Not enough fresh food when eating, too few loungers in the swimming pool, Please emphasize that showers should also be usedAnswer from Spa Hotel Richmond
Thanks for your review. We will strive to continually improve our service. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Very nice staff in the restaurant, delicious food.Negatives
For three guests, they were given the smallest cramped room, taking into account the plus of one delivered bed (we saw other rooms that were two to three times larger for two people). Also poor sound insulation.Negatives
The massage is too weak! I could put some force on itPositives
For the second time we rest and receive treatment at the Richmond sanatorium. We were left with the most positive and great emotions after two weeks, we rate all the work of the sanatorium as excellent! We recommend that those who have not been to Karlovy Vary be sure to visit...and we will visit Richmord more than once..Negatives
I can’t write anything negative, except for one nuance... for hygienic reasons it is not recommended to visit the sauna in a swimsuit... but this is a question for vacationersAnswer from Spa Hotel Richmond
Thank you for your feedback and we look forward to your next visit. Have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Very nice staff in the restaurant. ThanksNegatives
Staff in the wellness area disasterPositives
I want to sincerely thank all the hotel staff for their attentive attitude towards clients. Personally, I can rate the time spent at your hotel with the highest rating and for me there were no cons. I wish the entire team professional success, health and patience.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.