references
Станислав Елкин
07.02.2018
Positives
An excellent sanatorium with a highly professional team. The food is excellent.
Nataliia Tereshina
06.02.2018
Positives
Great value for money, extremely competent management, great location, great food. Special thanks to the sanatoriums team - everything was done on time, competently, unobtrusively.Negatives
There is practically no negativity. A small drawback is the lack of mineral baths. I highly recommend this resort.
Светлана Орос
05.02.2018
Positives
Only everything is superlative, nothing superfluous, the rest is very good, treatment, the staff is very attentive. Thanks everyone.Negatives
There are no cons!
Lidiia Diachkova
05.02.2018
Positives
Great holiday. All liked it! The treatment was organized competently, a spacious room with a balcony, food for every taste. A 15-minute walk to the springs 2 times a day is excellent physical activity. Daily swimming pool with saunas. We are glad! The holiday was a success!Negatives
No
Oleg Savitch
05.02.2018
Positives
The sanatorium is located in a forest area. The food and service of the restaurant workers is excellent. The balneocenter is excellent, swimming pool, etc. The bed is clean and snow-white.Negatives
The preferred procedures were denied at the first examination by the doctor in a rude manner. We paid for a LUX room. The room was located opposite the treatment room. The fuss made it difficult to sleep if there were no procedures. The procedures were scheduled at different times, and I had to wake up at 6:30 to get ready for the procedure. Then we had to run to breakfast, drinking mineral water on the way. The nurse who applied the mud compresses behaved rather rudely. They spat on everything and left on Friday morning, although they paid before Sunday lunch, without even finishing the paid rest and procedures. They didn't give me slippers, so I had to buy them there. Yes, my soul was left with an unpleasant aftertaste from the unfinished vacation. There is a line in the restaurant, just like during the USSR for shortages. In short, it will go with vodka...
michael gringauz
05.02.2018
Positives
I liked the foodNegatives
We arrived for 7 days. The procedures were concentrated into 4 days. On the penultimate night, the electricity and water in the hotel were cut off due to an accident. The heating in the room only returned in the evening, the spa did not work, and we did not receive the chef's portion. The money was not returned but a luxury room was paid for. When contacting the sanatorium, we received an answer that they had nothing to do with the problems...
Ekaterina Orlova
04.02.2018
Positives
I really liked the hotel. Excellent food in the restaurant, excellent cook. Everything we tried was very tasty! It takes about 20 minutes to walk along a beautiful flat path to the springs - a very pleasant experience. The hotel has a wonderful spa complex - between treatments and in the evening we swam a lot (not many people). Friendly staff; When drawing up the procedures, we took into account all our wishes - thank you! The rooms are comfortable; Cleaning every day is excellent!!! Liked everything ! I am grateful to the management and staff of the hotel for a wonderful stay. I'll be happy to come back again.Negatives
There is no doctor at the hotel on Saturday and Sunday, so everyone who comes on these days will see a doctor only on Monday or Tuesday. If your vacation is 2 weeks, then this is probably not critical, but if you come for a week, it is not very comfortable. I didn’t really like the therapeutic group gymnastics and water aerobics - the classes last 15 minutes and are designed for people 70-80 years old (nothing to say), despite the fact that these classes are attended by people much younger; it is necessary to reconsider the approach to conducting these classes.
Yan Lyuter
03.02.2018
Positives
Very good SPA complex. The staff is very positive.Negatives
The quality of cleaning is low. Lack of dietary nutrition.
Tatiana Shcherbakova
02.02.2018
Positives
I liked everything very much, I would love to come back again.Negatives
The dessert at dinner could be more varied, and the titanium tea is simply terrible.
Aleksandr Semenov
01.02.2018
Positives
We had a rest and left home in such a mood that we wanted to stay for at least another month, but alas, work is bossing us around. The sanatorium is very good, everything was great. We will try to come again by the summer.
Nikolaus Aberle
29.01.2018
Negatives
Room cleaning is very bad. In two weeks, not only one elderly cleaning lady did wet cleaning and vacuumed once.
Robert Bakalyar
29.01.2018
Positives
Cozy room on the 3rd floor, helpful staff, high-quality food, high-quality cultural program!Negatives
They gave fewer procedures than they should have! Once at dinner, we and our friends were poisoned by stale cakes!
Oksana Naluznaa
29.01.2018
Positives
Comfortable, clean Professional approach to treatment Good location Polite staff Excellent cuisine
Mezhenin Vasiliy
28.01.2018
Positives
Good staff, good food, good treatments, especially massage, comfortable environment. The hotel building and interior are beautiful.Negatives
Interruptions in hot water. There is no curtain in the bathtub, water pours onto the floor when taking a shower. There is no free drinking water in the room or a water dispenser on the floor. But this did not deteriorate the overall good impression of staying at the sanatorium.
TATIANA KUZNETSOVA
28.01.2018
Positives
I really liked the attending physician (Yana Karaskova) - a competent specialist who knows and loves her job, and is simply a good, sincere person who always meets halfway and will help in any situation and will charge you with her positivity! I liked the SPA complex - dry sauna, steam room, herbal, salt, infrared chambers, Kneipp path (though without pebbles), jacuzzi, swimming pool. High-quality room cleaningNegatives
In my opinion, there is insufficient organization of the work of the sanatorium restaurant - if you come for dinner (from 18-00 to 19-30) not at six, but at half past seven, then there is simply nowhere to sit. Perhaps it would be worth thinking about expanding the premises or assigning tables to rooms (in this case, you always sit in a permanent place and the hotel staff is always aware of who has not yet eaten). Wi-Fi worked intermittently After an emergency shutdown of water and light (01/21/18), the TV started working only in the evening of the next day. But in principle, these are all little things that you shouldn’t pay attention to! Relax and enjoy your treatment! Health, good luck and love to everyone!
Igor Blaginin
27.01.2018
Positives
The food is good, especially fresh vegetables. I would like to see more variety in dietary cuisine, but this is probably not a simple question. It would be advisable to try out the ordering system for the next day.Negatives
There is no negativity. Only positivity.
Natalia Treyerova
26.01.2018
Positives
A wonderful stay in a hotel that you will always want to return to.Negatives
No
Svetlana Kozhina
25.01.2018
Positives
organization, food, treatment - excellentNegatives
No
marina solovyeva
24.01.2018
Positives
Very good hotel, food and treatment. I especially want to say a big thank you to doctor Hanna Brdlikova. This is an amazingly attentive, professional and qualified doctor.
Valeri Dreger
22.01.2018
Positives
Everything was very good, the food was varied, there was something for all tastes, the staff was very polite and friendly, in a word, excellent, we will definitely go again, we can only recommend it.
Кардакова Лариса
20.01.2018
Positives
This is the third time at this resort. We are received by Dr. Brdlikova, a wonderful, attentive person, a professional, her prescriptions help us recover quickly. Thank you very much to the massage therapist Petkov and the nurses at the gymnastics in the pool. Wonderful park and air. The distance to the sources is a huge plus for me. A walk to the springs is no less important for health. The stop is close, the bus schedule is clear - I was even able to take a radon bath course in Jáchymov. The rooms are clean, the pool is always ready for use - the sauna and Kneipp path are free, in some hotels they are included as treatments. The food is satisfying with both variety and quality. Thank you to sanatoriums for the opportunity to organize rest and treatment without red tape, and for the accuracy of the information.Negatives
There was a lot of unofficial conversation among the staff, which had not been observed before. Sisters, if they work in pairs, can loudly discuss their problems, not paying attention to the vacationers. Dear "Richmond" was famous for his bright and kind smile. She's missing. It's a pity, it was a brand name. Time leaves its mark... it's worth arguing with time.
Nataliya Laskova
15.01.2018
Positives
This is not our first time vacationing in Karlovy Vary, but we were pleasantly surprised by the comfort and convenience of the hotel, the magnificent room, the variety and high quality of entertainment events during the Christmas and New Year holidays. Excellent bed linen, caring and unobtrusive staff. The advantage of the hotel is a large swimming pool, where you can not only stand and swim slowly as a “float”, but also quickly swim on a specially designated path. Unlike other hotels, a very spacious and varied block of various saunas, baths and massage rooms, rooms for beauty treatments are located in blocks on different floors, but the abundance of elevators and a clear schedule make visiting wellness events easy. The food is very varied, the cooking is beyond praise. For Christmas and New Year there is a magnificent concert program. We hope to return.Negatives
No
Наталья Елисеева
11.01.2018
Positives
Very good sanatorium. I'm going to go again. Polite, well-trained and helpful staff. Excellent and balanced nutrition. The excellent location of the sanatorium is for those who do not like the noise and bustle of the city.Negatives
Charcot shower and underwater massage are very superficial stroking. There is a wonderful bar, but no live music, it's a bit boring.
ELENA CHUFAROVSKAYA
08.01.2018
Positives
All liked it.Negatives
This is not a minus, but a wish. Increase dinner time, at least up to 20 hours.
Владимир Ниц
03.01.2018
Positives
1. The hotel fully complied with my wishes regarding accommodation in the sanatorium. 2. The food is varied and satisfies all tastes.Negatives
1. Accommodation for vacationers with animals should be in separate recreation areas. When placed normally, they interfere with rest, including at night. 2. When arriving at the sanatorium on weekends, vacationers should be provided with the necessary procedures; now procedures on these days are provided based on availability, not need. 3. Relevant employees should more often check the serviceability of furniture, TV, etc. in the rooms. 4. While staying at the sanatorium, consider the possibility of traveling on city buses using a vacationer’s card. Notes on Sanatoriums.com: 1. The vacation voucher should clearly indicate: - check-in and check-out times; - number of procedures (if these are holidays, then reduce them); - the exact number of meals and separately holiday ones.
Наталья Красман
02.01.2018
Positives
I liked everything very much, we stayed at this resort for the first time and I think it won’t be the last, service, food, cleaning, everything was wonderful. For Christmas holidays at lunch we were greeted with a glass of rose wine, for breakfast everyone was given gifts, a small thing, but nice. The staff was very Polite everywhere, at the Reception, in the dining room, and during procedures. The Christmas and New Year's evenings were excellent, thank you very much. We listened to Jazz and Classics at the bar on December 25 and 26. We really liked it, we enjoyed listening to it. We will definitely come again. The procedures are very well planned, there are no queues anywhere, everything is organized quickly and without problems, there has never been a delay. In general, thank you very much to everyone, we have already booked for February, I hope that we will be delighted once again.Negatives
There is also a minus: instead of 21 procedures, they gave only 17. Although on Saturday they could have given the missing ones, but, alas, they said that because of the holidays there were 4 fewer, they just loitered without procedures, although there are procedures on Saturdays. So you have to take into account holidays and write as it really is, otherwise it’s a shame, we tuned in for 21 procedures, but got 17. And as many write, dinner would have been extended until 20 hours. That would be just right.
Минзифа Логинова
02.01.2018
Positives
A wonderful sanatorium. We stayed with treatment three times and were not disappointed. Every time we leave with the desire to return. Good atmosphere, mobile service, good medical facilities, very varied menu. But what I like most is the location in the park area and the swimming pool with spa at the hotel. We always try to book during special offers. The price is worth the wait. The last time we took a trip for two for 11 nights with treatment and 2 meals a day for 1090 euros.
Alexander Steinbach
02.01.2018
Positives
we were surrounded by very nice people. Be it a doctor or nurses or service staff. Only positive emotions. Thank you.Negatives
unfortunately not all massage therapists were good
Gheorghe Kalbach
30.12.2017
Positives
We vacationed at the Richmond Hotel for the first time (we've been to KV before). The location of the hotel was a plus for us - we walked a lot. We were pleased with the quality, variety and choice of dishes in the restaurant. The staff was always welcoming and friendly. Having a small Fitness Center is also a plus. Thanks to the administration for organizing a festive atmosphere (Catholic Christmas) and small surprises: strudel and a glass of wine and “gluwein” - a small thing, but nice! SPA treatments and Wellness - at the level of relaxation and pleasure, can also be rated excellent! We booked the hotel through the "Sanatoriums" website - thank you for the variety of choices!Negatives
- the bar’s work will be extended until 23.00 and I would like not only live music twice a week, but light music in the evenings. - the wish for the hotel to have 5-10 rooms (without carpeting) is the only minus and thoughts for booking this hotel for the future :( Minus, the behavior of “OUR” in the restaurant, the lack of tact and manners is shocking, they arrive, seemingly not hungry .. but they carry, they carry and carry .. a very unpleasant sight from the outside .. and grumbling about the tasteless free tea for dinner .. I recommend the bar had a great selection of teas and excellent coffee!
Сергей Евдокимов
25.12.2017