references
Наталья Елисеева
23.03.2019
Positives
The hotel's excellent location is for people who value peace, comfort, and mountain air. No fuss. Excellent healthy food, everything is balanced. Special thanks for the excellent concert and organization of the holiday in honor of the New Year!Negatives
This year there were very few massage specialists, even for money I could not take a massage course. One “specialist” had to be changed because she doesn’t have the slightest idea about classical massage! I just pinched and worked across the muscle! Which is simply not acceptable! The last 3 sessions I had were with experienced massage therapists, but they were also planning to leave Richmond for Imperial due to low salaries!
Юрий Недосекин
19.03.2019
Negatives
Carrying out a repeat blood test at the end of the stay, if the treatment period is at least 14 days and the first analysis shows deviations from the norm in one of the indicators.
NATALIA ALEKSANDROVA
17.03.2019
Positives
Beautiful place, large hall and beautiful interior. Excellent meat and fish dishesNegatives
The restaurant's pastries are not tasty, the herbs are not fresh, there are few salads
Владимир Иньков
16.03.2019
Positives
I really liked the pool with all the additional services.Negatives
The quality of procedures, namely classic massage, gas injections, requires qualitative and professional improvement.Answer from Spa Hotel Richmond
Уважаемый господин Иньков, Спасибо, что Вы выбрали нашу гостиницу для Вашего отдыха. Надеемся, что Вы вернетесь к нам в следующем году опять. Будем признательны Вам, когда вовремя Вашего лечения все примечания будете решать с нами прямо на месте. Мы стараемся улучать наши услуги, но всегда есть возможность стать лучше
Наталья Соколова
11.03.2019
Positives
Excellent sanatorium, comfortable, beautiful, we love Richmond, we visited for the fourth time, excellent food, comfortable beautiful rooms, convenient organization of treatment and recreation, all wishes were taken into account when choosing a room, the possibility of accommodating a dog.Negatives
The room was not always cleaned well, the schedule of procedures was poorly chosen, it was not taken into account that I was with my disabled mother and we needed to go to breakfast together, I had to independently negotiate the postponement of several procedures in order to have time for breakfast.
Канагина Ирина
10.03.2019
Positives
For the umpteenth time we are convinced that this sanatorium is the best of the 4-star category in Karlovy Vary. The food, the treatment, the area, the staff, everything is just wonderful. This was our first time visiting the sanatoriums. com I liked everything. The transfer was convenient and everything was on time, the excursion was amazing (and this is not our first excursion to Prague). We learned a lot about Prague and did not get tired, but it was quite long. The manager answered all our questions very quickly. In general, thank you very much for the rest.
Ольга Лаврова
04.03.2019
Positives
Excellent location of the sanatorium, surrounded by forest. Very attentive staff. Large and comfortable rooms to stay. A variety of food, everyone can choose to their taste.Negatives
No negativity
Alena Skers
03.03.2019
Positives
We were in Richmond for the first time, in KV for the second time (Smetana). We booked a low season room with a balcony for 16 days 3 months before arrival for 1780 euros with 3 meals a day. The first time we were by car (we are from Belarus), now we go from Belavia to Prague, there by bus (from the airport to KV in total for 13 euros for two) and in KV from the center to Richmond by bus No. 2 for 40 CZK (less than 2 euros) - also back, just got on at the KV bus station (500m from the central stop Trznice. -Check-in. 5 minutes, pay in cash You can also use euros with a krona card. -Room...It turns out there are 2 categories of rooms with a balcony (on the 3rd floor the balcony runs along all the rooms - they are cheaper, on the 4th floor each room has its own balcony - they are more expensive. Several times I heard from clients who are not in Richmond for the first time that such clients are sometimes upgraded to a free room category. We were completely satisfied with the room. - Treatment. First a nurse, in the morning a doctor (prescribes tests and procedures), then another nurse describes the procedures and that’s it, the treatment started The procedures are standard, the quality of treatment and equipment is high. The staff is professional: everything is clear and organized. -Water. The sanatorium has a 1B spring, the water of which is prescribed to everyone in the morning, so some go to the Geyser in the morning, others drink water at the sanatorium. -Food. I was very pleased with the buffet 3 times a day, and not just breakfast, as in almost all KV sanatoriums. High quality products and dishes. Everything is very tasty. Low bow to both the cooks and waiters. -Location. Of course, the distance from the center of KV and the sources matters (but as I understand it, this is compensated by the price of vouchers - sanatoriums are much worse in terms of treatment, accommodation and food, but in the center of KV they are sometimes much more expensive than Richmond) - Leisure and shopping. Dinner until 19-30 and all lights out. (We went to the pool and saunas after lunch - there were almost no people.) At least in the fall and winter. But the purchases were a success - in many stores located from Pupp to Geyser there were sales of up to 70%. By the way, there is also an exchange office, which always has the best exchange rate.. We went to drink beer at the bar of the Ambassador hotel in the center of KV - excellent draft beer at 51 kroons (2 euros) per mug - almost everywhere in KV beer is more expensive and worse. -Eviction. 2 minutes. - Conclusions. I liked the rest and treatment. Everything was at a high level. I don’t know if I’ll book Richmond again, but walking back and forth all day is annoying. I would like to be closer to the center, although I understand that such a price/quality ratio in the center will not be even close. The Royal Regent, which is similar in service, is at least 500 euros more expensive, and even then there is construction going on nearby.Negatives
I’m writing a minus only because there is such a column. At one of the dinners, river trout was served - this was the only dish that we did not try - there was not enough for everyone. Dear hoteliers, it is better not to offer dishes at all that may not be enough - less shame. Sincerely.
Elena Sukhova
02.03.2019
Positives
swimming pool, spacious clean room, wide bedNegatives
titanium tea, tasteless ice cream
Александр Чирко
01.03.2019
Positives
Good afternoon ! I visited the Richmond sanatorium for the third time, many thanks to the entire staff of the sanatorium for the excellent service! The food in Richmond is excellent, the chefs cook with passion. The medical staff is very cool, I recommend everyone to visit this worthy sanatorium in Karlovy Vary. Thank you very much!Negatives
I didn’t see any negativity!
Марина Мальцева
28.02.2019
Positives
Perfectly combined treatment and acquaintance with the Czech Republic and Germany!
Valerius Maier
26.02.2019
Positives
Only positive!!! 100% satisfied! We are positive people ourselves, and the staff also helped!
Natalia Giebelhaus
25.02.2019
Positives
The sanatorium is simply very good, we are happy with everything. Fully corresponds to 4 stars, next year I want to come again.
Mudaris Gelimkhanov
25.02.2019
Positives
We love everything here. We are very pleased with our holiday and treatment. We'll come back here again.Negatives
No cons
Наталья Колесникова
25.02.2019
Positives
Individual dietary food orders are carried out, waiters and maids are polite, but not everything is cleaned wellNegatives
There are few dietary products, cooks forget about individual nutrition, you have to wait. No cultural program, very boring. Tea and coffee, to put it mildly, are not of high quality both in the restaurant and in the bar
Лидия Повилайнен
23.02.2019
Positives
Our beloved “Richmond”, as always, left the best impressions! For the third year in a row we are receiving treatment and rest here. And not because other sanatoriums are bad, but “Richmond” has become like home to us. And this is a great merit of the wonderful doctor Mrs. Yana Karaskova, reception staff, nurses during procedures, cooks, waiters, maids - all the staff works efficiently and professionally! Thanks a lot! See you in 2020! And one more thing: sanatoriums.com - you are the best! Thank you! Sincerely, the Povilainen family (Karelia)Negatives
No
Robert Vogel
23.02.2019
Positives
We've already been to different ones. But we settled on this one. Because all the best of other hotels is combined here in one.
Александр Павлов
22.02.2019
Negatives
This is not a small thing... you need a large clock in the pool to control the procedures being performed without leaving the bathroom!
Liudmyla Gladun
21.02.2019
Positives
I have been relaxing in the Richmond sanatorium for many years, it is one of the best sanatoriums in Karlovy Vary, excellent treatment, food, good comfortable rooms, good, friendly attitude of the staff. Great location. Thanks to everyone, including the website sanatoriums.com. Thanks for the excursion to Prague.Negatives
No
Igors Rozalovskis
20.02.2019
Positives
Far from the center, you can walk, super staff, super food, everything is superNegatives
Room 333, terrible, constant noise, as if you were living in a transformer box, crooked mattresses
Svetlana Gisca
18.02.2019
Positives
Thank you Richmond!!! Great resort! We'll definitely be back!
VALENTINA MOOS
11.02.2019
Positives
We liked everything! We are very pleased with everything. We will definitely go to your sanatorium more than once...
Oleg Marinov
11.02.2019
Positives
Not a bad sanatorium. The Spa complex was not open in January. The supply of mineral water also stopped. Good food. Nice staff. A bit far from the city center. The price was very reasonable.
Маргарита Стычкова
10.02.2019