references
IGOR ANDRIETS
16.04.2017
Positives
Thank you! We plan to come again!Negatives
There are no cons!
Наталия Генина
16.04.2017
Positives
Excellent hotel: the room is simple and comfortable, delicious and varied cuisine. The hotel has a pleasant relaxing atmosphere, located in a green area, in a park area, near a bus stop, excellent SPA, good treatment. The hotel is worth the money.
Алишер Мухамедзиев
15.04.2017
Positives
Very good and high quality sanatorium, friendly staff, good swimming pool and wellness.
IURII VARENKIN
13.04.2017
Positives
This is not the first time in Karlovy Vary. We come 1-2 times a year since 2007. We came to Richmond for the first time and immediately fell in love with him.. I liked everything. We recommend!Negatives
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BORIS GOVORUKHIN
11.04.2017
Positives
We have vacationed in this Sanatorium 5 times, and have been to other sanatoriums in Kalovy Vary, but each time we choose only this one. Thank you very much, many thanks to all the staff!!!
Vladimir Khromov
08.04.2017
Positives
Thank you! Great!Negatives
Vary your diet a little. It happens that everything is good, but on some days everything is simply not tasty and there was no variety.
Larisa Shakhramanova
04.04.2017
Positives
Luxurious hotel, very comfortable, beautiful. The receptionist works great and helps with everything. The room was cleaned very well. I want to express my gratitude to the head doctor of the sanatorium for his attention, professionalism, and charming woman. The transfer is very well organized, good drivers. I didn’t want to return to Moscow, again into winter. What I liked the most was the staff at the pearl baths, mud packs, and dry carbon dioxide baths. The delight of staying in the sauna and baths, amazing hydromassage!Negatives
Of course, it is difficult for people with sore joints to walk far to the springs. I was disappointed by the very short inhalation time - 8 minutes, although the time on the device is set to 10-15 or more minutes. We were given a schedule with very long intervals between procedures, we cannot go for a walk, I had to wait for time, sit out. I wanted the room to have a shower and not a bathtub, which is very inconvenient for an elderly person to get in and out of. The windows are open everywhere in the hotel, in the corridors and during procedures, so much so that we both caught bronchitis. And the heating in the room was symbolic \341 rooms\, it was freezing all the time. There is no dietary food \they don’t know how to cook porridge and soups, for dinner there is spicy and peppery food, especially meat\. There is not enough fish for everyone who wants it. For breakfast and dinner you need to come at the very beginning, otherwise the food will be cold and some dishes will no longer be available.
wassili Katritsch
04.04.2017
Positives
We were sure for the first time and not the last. Special thanks to doctor Kreta Podlipna and all the medical staff
Oksana Nevkipilaja
02.04.2017
Positives
I liked everything very much. The service is great, the staff are very friendly and professional. The food is excellent. Located in a very beautiful and quiet place. We were very pleased.
Gennadii Nozdrov
01.04.2017
Positives
Thank you for recommending Richmond, we were pleased with everything. Food, treatment, staff work at the level
Felix Stanevskiy
31.03.2017
Positives
I have been to Karlovy Vary three times so far. Richmond is the best of the sanatoriums where I have stayed. By the way, the only one worthy of 4 stars. Immaculately clean, excellent location, wonderful, perfectly organized and equipped treatment facility. Good, quite varied food. Silence.Negatives
For me (and I think for quite a number of others, since I’m soon 80), the quality of the Internet is essential. It's not important. And no, it’s slow, there were breaks. Not without difficulty and not without failure, for example, I registered a return flight to Moscow. It seemed to me that the television was not at the level of the hotel. In any case, there are only 2 channels in Russian, although hardly less than half of the guests are Russian clients. There are 5 German channels, and this is also not enough. There are no French, Italian, or Spanish ones at all. Only the increasingly less popular CNN is in English.
Svetlana Kamysheva
28.03.2017
Positives
I consider the location of the Richmond Spa Hotel to be a big plus, which allows me to move a lot every day. As a result, in two weeks I lost weight and got toned. The hotel has a good swimming pool and a spa area - five (excellent baths/saunas for every taste). Very good attitude of the medical staff.Negatives
I think the only drawback is that the restaurant staff shakes the tablecloths on neighboring tables in the presence of vacationers. It's not very pleasant.
Jakob Dockter
27.03.2017
Positives
All events are very organized. Strict procedure. Courtesy of the staff. Technical equipment of procedural places. Cleanliness of the rooms. Reception work.Negatives
The dishes in the food hall are small plates, hence the inconvenience when using. Spilling juice is not modern. It is advisable to use glassware for pouring. Please remove the trash can from the table - this is a prop from the 70s/80s of the last century.
Александр Веденеев
27.03.2017
Positives
Everything is excellent, the location of the hotel, next to a well-kept forest, a river, 15 min. to the colonnade, although water of the same composition is located right in the hotel, excellent service, friendly staff, this is the place where you can have a good rest and heal. We are very pleased.Negatives
There is no negative, but in bathhouses people look for clocks, it wouldn’t hurt to install them there
Игорь Безсонов
23.03.2017
Positives
The hotel is located a 20 minute walk from the main spring, next to a large park with many walking paths. The room offered to us was large, bright, overlooking the park and river. Room cleaning is satisfactory. The food is very tasty, varied (there is a diet table). Treatment is at a decent level, all hotel staff are friendly and qualified. The hotel deserves 5 star status. Many thanks to Sanatoriums, in particular to Vladislav Burya, for the vacation!!Negatives
I don’t want to write about small disadvantages.
johann Jung
22.03.2017
Positives
Very nice hotel and great wellness area, the staff in the hotel are very nice and polite during treatments, everyone is very polite and helpful. I can recommend this hotel
Lydia Spaetter
19.03.2017
Positives
This is not our first time on vacation in Richmond. I really like everything! Now just go there!
Olga Wolf
18.03.2017
Positives
Was very good. Especially spa and wellness.Negatives
It’s bad to be on your mobile phone during a massage. During the massage, you would like the masseuse to pay more attention to you and do her job conscientiously. And I wasn’t distracted by my phone. Thank you
Natalia Dilenyan
17.03.2017
Positives
Wonderful swimming pool, saunas and salt bath.Negatives
The water in the mineral pools was sometimes too cold. The second minus is the disgusting quality of the first courses (soups are simply impossible to eat).
Владимир Шалаев
15.03.2017
Positives
Good afternoon Everything went great, but many patients had a cough and runny nose. It must have happened that on the day of departure I probably caught rotavirus with subsequent stool incontinence and for the second day I didn’t eat anything and took pills. This allowed me to drive 1000 km to my home in 12 hours. The sanatorium is not empty, everyone praises it and prefers to book this sanatorium. We will defeat the disease, the rest is trivial.
Irina Vasilenko
13.03.2017
Positives
I liked everything very much! Thanks to everyone who tried to make our vacation and treatment even better. Everyone is very friendly.Negatives
Minus one. Very little time is allocated for dinner. Since the restaurant cannot accommodate everyone at once, we arrived later and had to wait for a free table. They served it quickly, but there was very little time left to eat with a glass of wine. Please take this note into account.
Галина Кудашкина
13.03.2017
Positives
We were in the sanatorium from 26.02. to 03/12/2017 Liked everything! The quality of the treatment process. comfortable accommodation, varied food, medical and health procedures, friendly staff, relaxation, bathrobes are provided in the rooms, there is a swimming pool and a spa complex. Thank you very much! For some, the slightly distant location from the center may be a minus, for us it was an additional plus, we walked for about 15-20 minutes, for those who find walking to the center too difficult, the bus stop is nearby. We were completely satisfied. Galina, Elena. Moscow.Negatives
There was no negativity. Thanks to all the staff.
Irina Nazarian
12.03.2017
Positives
Thanks to the very good, competent doctor Brilikova Khana. He is very attentive to vacationers. Prescribes proper treatment. Thank you from the Nazarene family.Negatives
No.
Александр Чирко
12.03.2017
Positives
This is the second year I have been coming to this particular sanatorium. Thank you very much to the staff of the Richmond sanatorium for the warmth and attention shown to the clients. Health and love in their families!!! With respect to you, Alexander Chirko
VLADIMIR SMIRNOV
10.03.2017
Positives
The combination of price and quality of services, especially food.Negatives
The work with smokers is not well established, someone is always smoking on the balcony of the room, you can’t find the key to the gym, the nursing staff is not friendly.
Zlata Bukhtoiarova
10.03.2017
Positives
I would like to thank the website sanatoriums.com for the excellent price. When booking directly on the Richmond Hotel website, there were no rooms, the price was higher and I was refused. You can get to the hotel by bus 2, stop opposite. I really liked the location of the hotel, a quick walk to the mineral spring - "Vřídlo" - 15 minutes. There is forest all around, silence. The hotel is located on the banks of the Tepla River, surrounded by an English-style park. There is a place to park a car. Very friendly staff, speaks Russian. The rooms are large, clean, the linen is snow-white. From the windows of our room in the evenings, we watched the foxes walking around. The hotel has a mineral spring (if you don’t have time to get to “Vřídlo” in the morning, you can drink at the hotel), but we went into the city. All procedures are scheduled very competently, no more than 4 per day. Sunday and Saturday (we were not prescribed procedures) are days off, you can go on excursions. We rented a car at the hotel (they have agreements with several rental companies) and the price for the car was very good. The food is good, healthy and tasty. We took full board. Next time we'll probably take half board, since we skipped lunch and dinner. For lunch, chicken, duck, lamb, venison, turkey, etc. For breakfast, scrambled eggs, cottage cheese, porridge, yogurt, all kinds of cold cuts and delicious cheese, etc. No mayonnaise, ketchup. We are going there to improve our health... In general, we liked everything. Very nice pool and saunas. It is better to pay for a hotel in euros if you book through this site. When booking a hotel, money was not immediately withdrawn from the card. A few days before check-in, the amount was withdrawn, everything was as described on the website, and upon check-in we were already given a check for this amount. In general, I wish everyone a pleasant stay and recommend this hotel. It’s very convenient after the procedures to go up to your room and relax, so I’ll never look at the apartments or go anywhere else.Negatives
Our window faced the side where unloading took place in the morning and the staff talked very loudly. Number 339. This is for those who sleep lightly. And there is silence in the hotel all day long, as if no one is there.
Oleg Vakhnin
09.03.2017
Positives
Staying at the hotel left only pleasant impressions. The rooms are comfortable - large; instead of a double room with a balcony, they gave us a suite and apologized that it did not have a balcony. We certainly had no complaints. They were cleaned every day, linen was changed every three days. During treatments and in the pool they provide their own towels, so you don’t need to bring them from your room. Treatment - 3 procedures a day, not counting the pool - everything is strictly on time, you can even get tested. The staff is polite and attentive. The food is very varied, always several types of meat, fish and the most amazing thing is the variety of cheeses and as much as you want! Actually, it was like being in a fairy tale! Thanks to the Richmond staff for an unforgettable vacation!!!Negatives
There are a lot of people, the SPA complex cannot accommodate such a number, apparently it is necessary to set a certain time for visiting, in the end, of course, we got used to using these services, we guessed the time closer to lunch, but it was still a bit crowded. The aroma sauna was not working for several days. But everything else is simple - super - the pool is clean, the saunas and steam rooms are clean and comfortable, everything is new after renovation, just a pleasure!!!
Наталья Соколова
07.03.2017
Positives
I really like the hotel, we’ve been here for the 3rd time, but if we manage to get together again, we’ll choose a room no lower than “Standard”.Negatives
This time we were in “Standard, Category A”, the windows faced the mountain, there was practically no view, it was dark, the interior was poorer, the hallway and closet were cramped, I didn’t like how the room was cleaned, one of the two maids (the older one) didn’t vacuumed at all or very poorly, did not wash the sink or bathtub at all. During the procedures, a careless attitude towards an 80-year-old woman (balneo 2), once they made her wait a long time for the procedure (carbon dioxide baths) without explaining the reason, they poured little water and the water was cool, even after asking; they did not offer to relax on the couch, as on the previous visit (in the balneo 0). I would like a more attentive attitude, as we are already accustomed to from you, so we came to you again, but were unexpectedly disappointed by the negative attitude.
Lidia Povilainen
06.03.2017