references
Zhanetta Ageeva
13.05.2017
Positives
Wonderful location of the Richmond Hotel. There is the opportunity to go on wonderful walks. 10 minutes walk to the city center. Peace and quiet, as the hotel is located away from noisy streets. The staff is helpful and caring. Doctors are attentive and respond to problems immediately. We needed an additional number, they found it within 24 hours and we paid a ridiculous price for it. If you have a luxury room, then you are entitled to 2 free drinks for lunch and dinner, and a separately prepared dish for lunch or dinner. For example, you can take juice and coffee, water and a glass of wine, etc., which is very nice. Every other day after dinner there was music playing, you could listen or dance. We were extremely pleased and would like to come again. Wonderful pool. Wonderful kitchen. Beautiful building architecture and garden layout.Negatives
As elsewhere in the Czech Republic, the staff speaks almost no language other than Czech, which makes communication during lunch or procedures difficult. The time that is assigned to you for medical procedures can only be changed for money. At the same time, you will speak incomprehensibly what language... It was very difficult to understand the movement of the elevators, one of which often broke down... but the advantages of the stay are undoubtedly greater than the disadvantages....
Патимат Даиялова
11.05.2017
Positives
Very good sanatorium! Located in a park that turns into a forest. The birds are singing and the air is fresh!!! The food is very good, as are the procedures.
Olga Trifonova
11.05.2017
Positives
Wonderful sanatorium! Everything is at an excellent level. I would especially like to mention the oxygen therapy workers. Responsible, attentive, kind. Waitress Anna is also an excellent worker. I would award her a medal. The bartender also deserves special thanks.Negatives
Some of the reception staff are tense and unhelpful. And they are the face of the hotel and immediately create the atmosphere. I was leaving on May 10 and, despite the fact that I called before breakfast and said that I would pay the debts after 12, when I went down to the hall, the lady on duty reminded me in an unpleasant tone that I had to pay. This is my fourth or fifth time in Richmond and I don't really look like a scammer about to run away without paying the bill. Even reminders should be done in a kind tone! The last chord is of great importance. Sincerely, Olga Trifonova
Zenoviy Mazur
09.05.2017
Positives
Everything was great . The expectations were completely met
Larisa Makarycheva
03.05.2017
Positives
The hotel is located in a quiet location, in a park area. The procedures were carried out according to the specified time, there were no queues. The staff is friendly, everyone speaks Russian.Negatives
Poor location of the room (334) the window is at ground level. In 14 days, we vacuumed the floors (carpeting) only once, and rarely dusted the furniture.
Sekerin Iurii
24.04.2017
Positives
We are regular clients of the Richmond sanatorium. Excellent medical and household facilities. Excellent food. Friendly staff. Everyone is very happy.
Любовь Таласова
24.04.2017
Positives
Good afternoon, dear hotel employees. I just arrived from treatment in Karlovy Vary, Richmond sanatorium. The sanatorium is located in a quiet place from the center, a morning walk to the Colonnade is a charge for the whole day. Upon arrival at the sanatorium, we were accommodated within 5 minutes and things were delivered to our room. During our stay at the sanatorium, all the staff - the doctor, the maintenance staff, in general, whoever we had to communicate with - treated us with kindness. In general, everything is great (treatment, nutrition, staff work). Thank you for such attention. The food is top notch. In general, thanks to all the staff. And I also thank Vladislav (manager) for his advice.Negatives
I have NO negative things to say about the sanatorium.
Tatiana Kushkovaia
23.04.2017
Positives
A cozy sanatorium, next to a park and all the paths to the observation decks. Good food. Live music in the bar. Friendly staff. Swimming pool, several saunas. Good food.Negatives
Some saunas did not work. I had a severe cough and other symptoms of a cold; the staff didn’t even offer me a thermos with hot water; I diluted the Theraflu with hot water from the tap. It’s good that other vacationers suggested where to go. I advise you to take your medications with you; pharmacies were closed on Monday after Easter.
Evelina Naidis
22.04.2017
Positives
Great friendly staff. A well-constructed schedule of treatment procedures. Good kitchen.Negatives
The mattresses on the beds are too soft.
Наталия Вакулова
20.04.2017
Positives
Close to drinking springs, at the same time a secluded place in a beautiful park with walking routes, excellent work by the medical staff. A varied diet, even for vegetarians. Excellent swimming pool complex.Negatives
Short time allotted for lunch and dinner, if you combine procedures.
valiantsina saroka
18.04.2017
Positives
-very beautiful location -swimming pool and saunaNegatives
- the cleaning of the rooms was not carried out very thoroughly (i.e. in 12 days they vacuumed once upon request), although the bed linen was changed on time; -the attitude of the staff would like to be better; - just before leaving, my husband and I caught an intestinal infection with a temperature of 39 (we barely made it home), and at the moment 10 days have been erased from our lives (we only ate and drank at the hotel)
IGOR ANDRIETS
16.04.2017
Positives
Thank you! We plan to come again!Negatives
There are no cons!
Наталия Генина
16.04.2017
Positives
Excellent hotel: the room is simple and comfortable, delicious and varied cuisine. The hotel has a pleasant relaxing atmosphere, located in a green area, in a park area, near a bus stop, excellent SPA, good treatment. The hotel is worth the money.
Алишер Мухамедзиев
15.04.2017
Positives
Very good and high quality sanatorium, friendly staff, good swimming pool and wellness.
IURII VARENKIN
13.04.2017
Positives
This is not the first time in Karlovy Vary. We come 1-2 times a year since 2007. We came to Richmond for the first time and immediately fell in love with him.. I liked everything. We recommend!Negatives
---
BORIS GOVORUKHIN
11.04.2017
Positives
We have vacationed in this Sanatorium 5 times, and have been to other sanatoriums in Kalovy Vary, but each time we choose only this one. Thank you very much, many thanks to all the staff!!!
Vladimir Khromov
08.04.2017
Positives
Thank you! Great!Negatives
Vary your diet a little. It happens that everything is good, but on some days everything is simply not tasty and there was no variety.
wassili Katritsch
04.04.2017
Positives
We were sure for the first time and not the last. Special thanks to doctor Kreta Podlipna and all the medical staff
Larisa Shakhramanova
04.04.2017
Positives
Luxurious hotel, very comfortable, beautiful. The receptionist works great and helps with everything. The room was cleaned very well. I want to express my gratitude to the head doctor of the sanatorium for his attention, professionalism, and charming woman. The transfer is very well organized, good drivers. I didn’t want to return to Moscow, again into winter. What I liked the most was the staff at the pearl baths, mud packs, and dry carbon dioxide baths. The delight of staying in the sauna and baths, amazing hydromassage!Negatives
Of course, it is difficult for people with sore joints to walk far to the springs. I was disappointed by the very short inhalation time - 8 minutes, although the time on the device is set to 10-15 or more minutes. We were given a schedule with very long intervals between procedures, we cannot go for a walk, I had to wait for time, sit out. I wanted the room to have a shower and not a bathtub, which is very inconvenient for an elderly person to get in and out of. The windows are open everywhere in the hotel, in the corridors and during procedures, so much so that we both caught bronchitis. And the heating in the room was symbolic \341 rooms\, it was freezing all the time. There is no dietary food \they don’t know how to cook porridge and soups, for dinner there is spicy and peppery food, especially meat\. There is not enough fish for everyone who wants it. For breakfast and dinner you need to come at the very beginning, otherwise the food will be cold and some dishes will no longer be available.
Oksana Nevkipilaja
02.04.2017
Positives
I liked everything very much. The service is great, the staff are very friendly and professional. The food is excellent. Located in a very beautiful and quiet place. We were very pleased.
Gennadii Nozdrov
01.04.2017
Positives
Thank you for recommending Richmond, we were pleased with everything. Food, treatment, staff work at the level
Felix Stanevskiy
31.03.2017
Positives
I have been to Karlovy Vary three times so far. Richmond is the best of the sanatoriums where I have stayed. By the way, the only one worthy of 4 stars. Immaculately clean, excellent location, wonderful, perfectly organized and equipped treatment facility. Good, quite varied food. Silence.Negatives
For me (and I think for quite a number of others, since I’m soon 80), the quality of the Internet is essential. It's not important. And no, it’s slow, there were breaks. Not without difficulty and not without failure, for example, I registered a return flight to Moscow. It seemed to me that the television was not at the level of the hotel. In any case, there are only 2 channels in Russian, although hardly less than half of the guests are Russian clients. There are 5 German channels, and this is also not enough. There are no French, Italian, or Spanish ones at all. Only the increasingly less popular CNN is in English.
Svetlana Kamysheva
28.03.2017
Positives
I consider the location of the Richmond Spa Hotel to be a big plus, which allows me to move a lot every day. As a result, in two weeks I lost weight and got toned. The hotel has a good swimming pool and a spa area - five (excellent baths/saunas for every taste). Very good attitude of the medical staff.Negatives
I think the only drawback is that the restaurant staff shakes the tablecloths on neighboring tables in the presence of vacationers. It's not very pleasant.
Jakob Dockter
27.03.2017
Positives
All events are very organized. Strict procedure. Courtesy of the staff. Technical equipment of procedural places. Cleanliness of the rooms. Reception work.Negatives
The dishes in the food hall are small plates, hence the inconvenience when using. Spilling juice is not modern. It is advisable to use glassware for pouring. Please remove the trash can from the table - this is a prop from the 70s/80s of the last century.
Александр Веденеев
27.03.2017
Positives
Everything is excellent, the location of the hotel, next to a well-kept forest, a river, 15 min. to the colonnade, although water of the same composition is located right in the hotel, excellent service, friendly staff, this is the place where you can have a good rest and heal. We are very pleased.Negatives
There is no negative, but in bathhouses people look for clocks, it wouldn’t hurt to install them there
Игорь Безсонов
23.03.2017
Positives
The hotel is located a 20 minute walk from the main spring, next to a large park with many walking paths. The room offered to us was large, bright, overlooking the park and river. Room cleaning is satisfactory. The food is very tasty, varied (there is a diet table). Treatment is at a decent level, all hotel staff are friendly and qualified. The hotel deserves 5 star status. Many thanks to Sanatoriums, in particular to Vladislav Burya, for the vacation!!Negatives
I don’t want to write about small disadvantages.
johann Jung
22.03.2017
Positives
Very nice hotel and great wellness area, the staff in the hotel are very nice and polite during treatments, everyone is very polite and helpful. I can recommend this hotel
Lydia Spaetter
19.03.2017
Positives
This is not our first time on vacation in Richmond. I really like everything! Now just go there!
Olga Wolf
18.03.2017