references
Positives
The staff was very attentive to our refusal to take a room we didn’t like, and in a short time offered us a better one for a satisfactory additional payment.Negatives
A building was being built on the western side of the sanatorium, during the day there was noise and dust.
Answer from Spa Hotel Richmond
Уважаемый господин Саромов, Извиняемся за проблемы с нашей стройкой, но мы стараемся сделать нашим клиентам гостиницу красивее и уютнее. Всегда стараемся клиентам выйти на встречу и найти лучше и тише номер. Надеемся Вас опять встретить у нас. С уважением Sales Department
Positives
I won’t write so as not to breed competitorsNegatives
Negativity towards some vacationers who believe that THEY came to relax. and everyone else prevents them from doing what they like, but for some reason others don’t like. There are no complaints about the sanatorium, everything is wonderful..Positives
- the hotel is located in a park, there is peace and quiet all around; We walked about 1.5 km to the springs; the hotel has a pump room - you can drink water from a geyser spring - the room is quite spacious, the beds are comfortable - the food is varied, there is a choice of both meat and vegetable dishes - excellent treatment, the doctor is attentive - my wishes were taken into account when prescribing treatment; - nice poolNegatives
- there were minor problems related to cleaning, which were resolved upon contacting the receptionAnswer from Spa Hotel Richmond
Уважаемая госпожа Мажова, Спасибо за Ваше хорошие слова и надеемся, что Вы к нам опять вернетесь подлечиться. До встречи. С уважением Sales Department
Positives
Excellent location of the hotel, quality of food, treatment, excellent water complex (swimming pool, mineral water pool), attentive staff.Negatives
The room was cleaned every day, but not always efficiently.Answer from Spa Hotel Richmond
Уважеамая госпожа Гуторова, Спасибо за Ваши тёплые слова, надеемся Вас опять у нас подлечить. До встречи. С уважением Sales Department
Positives
The sanatorium is located in a magnificent location: near a forest, a river, wonderful air. The treatment is good. It is possible to replace procedures if they are not suitable. Wonderful spa with swimming pool, jacuzzi and saunas.Negatives
There is a serious minus in the sanatorium. There is not a single cooler with cold or hot water throughout the entire territory. They advised me to drink water from the tap in the toilet. In the morning, procedures begin early, so you get to breakfast by 9 a.m., without drinking tea or coffee. Another disadvantage: procedures are scattered throughout the day, and can start at 7 am and end at 3 pm.Answer from Spa Hotel Richmond
Уважаемая госпожа Лвов, Всегда хорошо слышать, что нашим клиентам нравится наша гостиница и мы стараемся сделать все хорошо, чтобы все к нам вернулись. Кулеры с водой у нас нет, но в номере мини бар и внизу ресторан, где возможно все что нужно заказать. Вода в Карловых Варах очень вкусная и не нужно волноваться. С уважением Sales Department
Positives
As a positive, we can note the magnificent park, good forest trails, wonderful forest mountain air.Negatives
I received very little information from the doctor about the technology of drinking water from mineral springs. I received complete information from the guide during the excursion and realized that I was taking the water incorrectly and it could have harmed my health. I propose: publish a memo for those staying at the resort, which would describe the purpose of each source, and most importantly, the rules for taking water for effective treatment.Answer from Spa Hotel Richmond
Уважаемый господин Другобицкий, Это жалко, что Вы получили негативные впечатления, причем все информации о питьевом режиме были у Вас на руках в курортной карточке . Наш главврач, который был и Вашим врачом во время лечения, сказала, что все информации про источники для Вас у нас доступны. Доверять экскурсоводу в место врача очень опасно. У клиентов разные болезни и надо доверять врачу и его рекомендациям. С уважением Sales department
Positives
We thoroughly enjoyed our stay at the sanatorium. Excellent location, food, attention from the staff. In short, we liked everythingPositives
Great location. It was our first time. I liked everything very much.Positives
LocationNegatives
The pool with mine water is closed for a long time. Especially on Sunday, when there are no procedures. The rooms are poorly cleaned. Some waitresses behave outrageously. There are also very polite ones.Answer from Spa Hotel Richmond
Уважаемая госпожа Савичева, Когда у клиентов претензии на любое, всегда лучше решать все на месте во время проживания у нас. Мы всегда стараемся проблемы быстро решать. Мы всегда благодарны за все пункты проблем, которые нужно сразу решать. Надеюсь Вас опять у нас встретить и я уверена в том, что все проблемы до Вашего приезда будут решены. С уважением Sales department
Positives
The hotel is conveniently located - 15 minutes to the springs. on foot. The building itself and the park are very beautiful. The hotel has the first spring, so in the morning you don’t need to run anywhere for water. Very tasty food in the restaurant. Nice rooms, daily cleaning. I also liked the treatment.Negatives
I didn’t like the drinking water in the restaurant in the cooler - it tasted like regular tap water. Gloomy girls at the reception who greet guests every other time.Answer from Spa Hotel Richmond
Уважаемая госпожа Цибикова, Спасибо за красивые слова про нашу гостиницу и Ваши примечания. Питьевая вода хорошая и не было еще претензий против. Надеюсь, что наше качественное лечение Вам понравилось и Вы к нам опять через год вернетесь. С уважением Sales department
Positives
The room was small and not comfortable, which did not live up to your advertisement on your website.Answer from Spa Hotel Richmond
Уважаемый господин Simantov Arbov, Вы получили двухместный номер с балконом так, как Вы заказывали. Размер номера - 1/2 с балконом номер с балконом, стол, стул, 2 полукресла, размер комнаты около 15 - 18м2 + прихожая 3м2 + ванная 4м2 = размер номера около 22 - 25м2. Надеемся, что и так Вы к нам вернетесь и будете доволен отдыхом и лечением у нас. С уважением, Kateřina Křišťálová, Sales Department
Positives
The treatment is excellent. Thank you. Very good location.Negatives
Several times there was not enough tasty food. There are no electric kettles in the room. The food is very monotonous.Positives
nice hotel, area, park, food, attentive staff. The service is excellentNegatives
previously, when we called the hotel before our arrival, we were told that they could check in around the clock, but upon arrival (we arrived early in the morning) we were not checked in until 14:00. explaining that the rooms would only be vacated by 12 and had to be cleaned, and naturally no procedures were received, since there were no doctors after lunch. But what was most unpleasant was that we had to pay an additional 5 euros for breakfast per person. Considering that this day was, in theory, paid for. First impressions were blurred by such an incident.Answer from Spa Hotel Richmond
Уважаемая, госпожа SAULESH TILEUOVA , В день приезда возможно заселиться в номер с 14.00 часов и в день отъезда нужно номер освободить до 12.00 часов. Такие правила почти всех гостиниц в мире. В том случае Ваше питание и консультация с врачом или процедурки начинают с этого времени. Первое оплаченное питание ужин, в день выезда обед. С уважением,
Positives
I liked everything very much!Negatives
the massage was very badPositives
We were in Richmond for the second time since the beginning of June. The stay did not disappoint. The treatment was at a good level. The food is varied and of high quality. Very nice room overlooking the park. The weather did not let us down, there was a lot of sun and warmth.Negatives
Pay attention to the drain in the bathtub, the water drains extremely slowly, the drain is very clogged (room 403). The same problem occurs in saunas where there is a contrast shower.Positives
I liked everything very much. I would especially like to note the location of the hotel and the work of the staff.Negatives
I wish the jacuzzi was running regularly.Positives
Excellent location of the hotel away from the bustle of the resort. Great park. Treatment directly at the hotel. Its source is on the territory of the hotel.Negatives
Almost all ten days in the pool the jacuzzi was not working, the mineral bath and the knipper path were periodically blocked. Although all this was stated as services included in the stay.Answer from Spa Hotel Richmond
Добрый день, уважаемая госпожа Платонова По техническим причинам ванны не работали и мы за это извиняемся. Надеюсь, что Вам у нас и так понравилось и впечатления остались только хорошие. Будем очень рады вас опять у нас встретить. С уважением,
Positives
Good location in a forest area, comfortable rooms, helpful staff.Negatives
Good food, but not always a large selection of hot dishes for vegetarians.Answer from Spa Hotel Richmond
Добрый день, уважаемая госпожа Тамара Шиирипей Прямо блюд для вегетарианцев у нас мало, но по желанию мы всегда подготовим их для Вас. Когда следующий раз будет у Вас желание и выбора не будет, достаточно обратиться к нашему персоналу, который исполнит Ваше желание. С уважением,
Positives
Everything is great. I sincerely note the wonderful work of the entire staff of the sanatorium.Positives
The positives are reflected in our "very good" ratings.Negatives
We have a negative attitude towards placement in medical facilities. institutions (sanatoriums) with animals, although we have previously been to other sanatoriums in Karlovy Vary that allow this.Answer from Spa Hotel Richmond
Добрый день, уважаемый господин Александр Семикин Жалко, что Ваше отношение к животным негативное, но я думаю, что все животные, которые живут в нашей гостинице никому не мешают. Мы позитивно относимся к животным. Тяжело найти гостиницу, где животных запрещают. С уважением,