references
Elizabeth Haimsky
23.09.2023
Positives
The sanatorium is located in a very beautiful place, in the forest on the outskirts of the city. And although it’s not close to the springs, 2.5 km (I had to drink water from the farthest source, number 15), it was also pleasant and useful. The great convenience is that the sanatorium has its own source of mineral water, and when you don’t have time to go to the source due to procedures, you can drink the water right on the spot. The service staff is very friendly and caring. The food is wonderful. Lots of salads and fruits. Fish every day. Everything is very delicious. The room with the terrace is magnificent. Spacious and everything is very comfortable.Negatives
You cannot consult a doctor if you have questions about the course of treatment. We had 2 visits. One per day after arrival for appointments. A second visit a week later, when you can change procedures or ask questions. But if you have questions after this, you have to pay for the consultation. Also, we were seen and prescribed treatment by one doctor, and a week later there was another one. But that's the only drawback
Lutz, Peter Prüter
22.09.2023
Positives
Top very quiet.Negatives
Of course you have to walk a bit to get to the shopping center. But you also need that because of the good food.
Wiepke Jannes Hielkema
17.09.2023
Positives
everything perfect. would love to come back.
Sieghard Bauer
16.09.2023
Positives
We were there for 2 weeks in August. Everything is great, treatment and staff, food - everything is great. Even our maid Ivanka (we ask for a bonus). The procedures were chosen correctly, thanks to doctor Ksenia, the entire medical staff is above all praise. They even took into account our wishes; we visited twice. Ordered for next year.Negatives
The wellness center will undergo partial renovations in January. We hope the mineral pool will finally be operational.
Alec Albert Bogdanov
15.09.2023
Positives
🔥👍
Irina Sovici
13.09.2023
Positives
From the moment I booked until the moment I checked out, I felt great. The hotel itself exudes an atmosphere of politeness, comfort and friendliness. The staff behaves like hospitable hosts. The medical staff is more like parents than doctors; they treat people very carefully and caringly. The cleanliness of the rooms and bed linen is at the highest level. We really enjoyed. We will definitely come back again. I congratulate the owners of the Richmond Hotel for running a well-organized business and having professional employees. Each group individually works well and complements each other in an organized manner. The restaurant workers provide food and service at the highest level; you can feel the presence of a talented organizer of the entire process. Smiles adorn the faces of every professional. I would like to note the professionalism of the Sanatoriums team; at every stage of communication with them we received a prompt response and functional solutions. May God bless you all just as you help us all to strengthen ours. See you soon.Negatives
Unfortunately we were unable to stay longer....
Nataliia Möller
11.09.2023
Positives
Very friendly staff, speaks many languages. Rooms are cleaned every day. Delicious, varied food. It is easy to get to the center both on foot and by bus. I liked the treatment procedures, except for the massage.Negatives
The curtains are dirty, the bathroom curtains are just black. It’s better to remove the curtain in the bathroom altogether if you don’t want to wash it. Absolute lack of shelves in the bathroom (only the window sill behind this dirty curtain). Ragged walls, radiators, doors. The luxurious crystal chandeliers have not been washed or repaired for years. The masseuse is doing a massage with one hand and looking at something on her phone with the other.
Sergej Boni
09.09.2023
Positives
The service is at a high level, the staff is friendly, always ready to help and explain if you don’t know or don’t understand something. I can’t say anything about lunch (not included in our package), but breakfast and dinner are something!!!! Large selection and very tasty. Although everyone has different tastes, we really enjoyed it. With a high probability, if the time and reservation work out, we will come again. Sergey and Paulina.Negatives
The pillows are not very comfortable, although this is not critical. After a couple of days we almost got used to it.
Yana Ginzburg
06.09.2023
Positives
Wonderful hotel, in a quiet location, 2 bus stops from the center of Var or 10-15 minutes on foot. Very cozy rooms, clean linen, friendly staff, almost everyone understands Russian, which is very nice.Negatives
The food is very tasty and varied. The service staff, clearing tables, sometimes did not behave very friendly, as if we were bothering them in the restaurant and they were just waiting for us to leave and this was a little annoying. Almost all the lights were turned off and everything was cleaned completely until tea at 19:30, even if we sat inside and ate some more (we just sometimes returned after an excursion after 7 pm and we had no choice)
Hans-Peter Eichler
05.09.2023
Negatives
Behavior of some guests (Russian) in the house and in the dining room. The workforce can certainly counter this.
Ekaterina Schäfer
03.09.2023
Positives
Everyone was very nice and friendly. Enjoy your mealNegatives
Bed linen wasn't changed once after 3 days. There could also have been a few treatments (healing procedures) for children
Gennady Demin
03.09.2023
Negatives
The restaurant's opening hours are inconvenient. We took one-day tours to Germany, which started at 7:40 am and ended around 9 pm and were left without paid breakfasts and dinners. This could have been survived if there had been a coffee maker in the room. A similar situation arose when we were leaving for the airport in the morning.
Olga Domoxoudis
03.09.2023
Positives
Thank you to all the staff at Hotel Richmond. 🙏 room cleaning, linen change, everything is great. Delicious and varied food. Thank you 🙏 Thank you very much to all therapists for their patience and work. Thank you very much to Dr. Karaskova 🙏 very attentive 👍👍👍 I advise you to come 👍👍👍Negatives
Some procedures have been reduced in time. Lack of politeness and sometimes rudeness from some of the staff, including therapists. The corner with thermal water in the pool only worked once during our two-week stay. As a wish: refresh the rooms in terms of renovation.
Lydia Bernhardt
03.09.2023
Positives
Overall I liked everything. Upon arrival, assistance was immediately provided with luggage; everything was explained quite clearly at the reception. We arrived on Sunday, the appointment with the doctor was only for Tuesday, but we were immediately given a couple of procedures on Monday so as not to lose a day - and this is very healthy 👍 the girls who are responsible for cleaning the rooms did their job just great 👍 there were always fresh towels, robes Bed linen was changed 2 times a week. Well done 👏. Tasty and varied food 👍 the cook girls and waiters are polite and hardworking, which cannot be said about their boss, she constantly found fault with something, was repeatedly rude 😝 happy with the procedures, special thanks to doctor Karaskova 🙏 she is very attentive to her patients. When distributing procedures or changing therapists, the girls also did everything possible with great patience. Thank you !!!Negatives
Not all therapists were polite, sometimes rude. If you are a couple of minutes late, the procedure is denied. Some procedures have been reduced in time. During our two-week stay, the thermal water pool was only open once.
Raul Kreicberg
31.08.2023
Positives
cleanliness, location, speaking in 4 languages, foodNegatives
procedur moglo bolse, podumat ob otdihe posle procedur
Louise Prister
30.08.2023
Positives
Would I consider returning? Definitely not. Would I recommend this place to others? My inclination is rather towards "no". The hotel's location is certainly stunning, offering breathtaking views of the surrounding greenery and the river below. Having a cozy balcony in my room was an unforgettable feature. The room radiated coziness, the food and its variety were good, although not outstanding. The staff were polite, helpful and ready to help. However, there have been cases where senior staff have been overly domineering and rude towards both guests and their staff, sometimes hiding behind insincere smiles. The medical staff, including doctors and nurses, left a positive impression with their excellent service.Negatives
Unfortunately, this hotel does not live up to its declared four-star status. Our arrival was met with disappointment to discover that there was no shampoo or conditioner in the bathroom, leaving me unable to shower before bed. The ceiling in the bathroom was peeling and the bathtub was extremely slippery, which posed a serious danger, especially considering the resort's mostly elderly clientele. Such baths are a disaster waiting to happen. The lack of a coffee maker or electric kettle for making coffee or tea was inconvenient. My expectations regarding the massage were not justified, as during the entire prescribed 20-minute procedure, I only felt a few cold touches and touches from an indifferent massage therapist, after which I was informed that the session was over. The pool and sauna area is certainly impressive, but I couldn't enjoy it due to the shared cabins for men and women. Seeing a naked man lying on a bench, fully showing his private parts, I felt discomfort and left the place. Although there is a designated smoking area outside the hotel, some guests choose to smoke in the outdoor restaurant area, leaving no room for non-smokers to enjoy their dinner. The hotel administration shows no interest in this problem. The lack of variety of drinks for lunch and dinner is very annoying. Also, serving "Very Special Guests" in the common area of the restaurant among other customers seems wrong. If special treatment is given to certain guests, a reasonable solution would be to provide separate accommodation, especially given the extensive space available. Would I consider returning? Definitely not. Would I recommend this place to others? My inclination is rather towards "no".
SPIDOLA OZOLINA
29.08.2023
Negatives
The tour organizer Irina should change her communication style. Soviet era attitude! All clients should be treated equally.
MAMMADOVA MATANAT
29.08.2023
Positives
The room is spacious, clean, the cleaning was done on time, the medical staff was pleasantNegatives
I didn’t like the hotel food, the menu was monotonous, not rich, some products ran out quickly (watermelons, some types of black bread, grainy cottage cheese, etc.), most of the waiters were rude, especially the waitress named Anna, when purchasing food, the number of hotel guests is not taken into account, because... Half an hour after the dining room opened, some types of food and salads were already running out. I would also like to note the dissatisfaction with the transfer. We had a group transfer from the airport to the hotel in Karlovy Vary, it was not written there that the group transfer meant a transfer to Marianske Lazne, and after a flight delay of 7 hours, we, tired, went first to Marianske Lazne and only then to Karlovy Vary, although there were 5 guests traveling to Karlovy Vary, and 3 people to Marianske Lazne. It was necessary to write on the website that a group transfer is a trip around Marianske Lazne too, since Marianske Lazne is an hour’s drive from Karlovy Vary and this is a different city .in a word, I didn’t like the group transfer from the airport to the hotel either. a group transfer is a transfer of people living in different hotels of the same resort, and not different resort towns, and this should have been warned about in advance on the website, and presented the person with a fait accompli and extended the journey without warning .
Aleksandr Dyskin
23.08.2023
Positives
Waitresses from Ukraine were doing amazing job. Most of technicians are friendly.Negatives
The manager in Richmond hotel - blonde older woman is rude and disrespectful. She should be a guard in the concentration camp. Some Czech technicians are rude and disrespectful. Nobody speaks English. Those people forgot they are working because of people like me not other way around.
Natalie Naydenko
20.08.2023
Positives
We really liked everything about the hotel: friendly staff, good treatment, clean rooms, food is also excellent.
Danny Druyts
16.08.2023
Positives
Nice balance between the treatment and free time to visit the city. Even if you booked together with your partner.
ANDREY GREBENCHUK
15.08.2023
Positives
We thank the teams of the Richmond sanatorium and Sanatoriums.com for organizing our short but wonderful vacation! Convenient location, silence, very pleasant and helpful staff and doctors, Tepla River and park around the hotel. Those who value peace, comfort, silence, and love leisurely walks will really like it.Negatives
We did not experience any negative emotions while staying at the hotel. There are a couple of nuances that I would like to draw the attention of the owners of the sanatorium to. The Richmond Hotel's garden requires the proper care of a gardener. In old photographs it is more well-groomed, and well-groomed park terraces could decorate the hotel even more. During our stay, the mineral water pool was not working, but I hope that the pipeline repair will be fixed in the near future. The cafe and terrace close too early, and I would like to drink a cup of coffee or tea and taste a delicious cake after 10 pm after a walk around the city or park :) The early closing of the cafe did not in any way affect the overall impression of the hotel, but it is possible in the future There will be an opportunity to sit comfortably on the terrace on a warm and late summer evening.
waldemar Boeshans
15.08.2023
Positives
Very quiet location.Negatives
Some days there were only two applications and both with water. I mean the tub (hydroxer and pearl bath). Personally, I would have had more treatments, e.g. paraffin, mud packs, acupuncture with CO2, hydroxer, etc. There were no treatments on Saturday. I was there for a week from Sunday to Sunday. Appointment with the doctor on Monday at 2 p.m. I expected more applications and on Saturday too.
Eduard Weisel
15.08.2023
Positives
This is our second time at this hotel. I really like everything, but there is one drawback. It is 3.5 km to the colonnade and back. And so 3 times a day......There is no time to do the procedures. Suggestion: issue bus passes like the neighboring hotel does. The choice of food is large, everything is tasty, but nothing more. There's a problem with desserts in general. 2 years ago it was different. We would like to celebrate the girl Vera in the restaurant. Especially polite and intelligent. Solve the issue of tea for lunch and dinner. Boiling water and various tea bags. We heard how many people would like green tea, but there was only black or fruit tea. The girls at the reception are very polite and will always help. The room in the bathroom is cold... but the heating is turned off, whether you think about washing or not. Often problems with water pressure...sometimes disappeared completely. Taking a shower in a bathtub without a curtain is very inconvenient....the entire floor is covered in water. It wouldn't hurt to have thinner blankets for the summer.
Roland Grabowski
15.08.2023
Positives
We will be back!!!Negatives
The free trip to Prague wasn't nice! It was more of a race through the city!!!Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Aleksandr Granovski
15.08.2023
Positives
Everything was amazingAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Eduard Nickel
14.08.2023
Positives
Very good.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Владимир Трущинский
12.08.2023