references
Johannes Gorr
22.10.2023
Positives
All hotel employees we communicated with deserve great praise.
Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Irina Ochs
22.10.2023
Positives
You can relax well and do something for your health. Again and again.Negatives
I recommend not making reservations in the dining room and at the bar, whoever has the place first. Otherwise you'll be looking for the place even though reserved tables are empty.
Alla Iampolsky
21.10.2023
Positives
We love this resort very much. 8 times there. Excellent procedures, staff, placeNegatives
Urgently change the menu in the restaurant. Sooooo much fried food (what kind of therapeutic diet are we talking about?). And the fat is pouring out. The taste leaves much to be desired. Herring only in vinegar (why????). The menu has been almost the same for two weeks. Baking is bad. This is the first time out of 7 previous ones.
Светлана Назаренко
16.10.2023
Positives
Many thanks to all the staff, especially the chef for his masterpieces with which we were fed. The doctor and medical staff are wonderful. The assessment of the work of the entire medical team rewinded if the points were higher than 10. Thank you very much. And the location of the hotel is simply wonderful. River Park.Negatives
But there is still one thing. In the evening there is no place to get boiling water, sometimes I really wanted to drink tea. And the thermal pool, it is only open on weekends and only after lunch. This is more of a remark than a negative one. You could just put a water cooler and write about the sanatorium that the thermal pool is open only on weekends. But in general, a solid 5
AMER Hady
12.10.2023
Positives
I had a wonderful time at the Richmond hotel , the overall stay was fantastic, the staff at the reception , the resturant and the bar , the treatment, the doctors and medic , the housekeepers were all amazing, the treatment and procedures are excellent, also the cost are very reasonable, thx to the Sanatorium staff and to The Richmond staff who made my stay so niceAnswer from Spa Hotel Richmond
Thank you for your feedback. Have a nice day. Marketing Department Parkhotel RICHMOND.
Tatjana Eichmann
12.10.2023
Positives
The personalista was very accommodating and professionalAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
genadi zigel
03.10.2023
Positives
We were pleased with our vacation. We especially note the good organization of the procedures (you don’t have to wait anywhere), the good general atmosphere, the room and the cleanliness. We'd love to come back here again.Negatives
No kettle in the room. It's stuffy in the second hall of the dining room. Unkept area around the hotel building (paths, swimming pool, sculptures, etc.).
Oleg Ertagaev
02.10.2023
Positives
Thank you and all the staff of the sanatorium for the excellent work. For the second time this year we had a wonderful holiday for three weeks. We will definitely go to this resort again.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Maryna Remesnyk
02.10.2023
Positives
Thank you to all Richmond employees for your attention and responsiveness. Excellent cuisine. varied food, including dietary, for example, oatmeal with water. I recommend it to everyone.Negatives
The pillows are old. It's high time to replace them.
BORIS YOFFE
01.10.2023
Positives
Beautiful park, wonderful rooms, delicious food (no spicy stuff), variety of treatmentsNegatives
Poor selection of live music (singer without a voice), distance from the center
Marcu Safeaniuc
30.09.2023
Positives
Staff is very kind and works quite professionally. There is quite beautiful hotel's park with a lot of terencures.Negatives
There are still some troubles with thermal pool. Unfotunally, absent some treatment procedures such as - manual limfadrenage and etc.
Sergey Golubev
29.09.2023
Positives
We just returned from Karlovy Vary. We rested at the Richmond sanatorium. I want to share my impressions. The hotel is located in a very beautiful park. Everything is beautiful there, the nature around and the hotel itself, and the people themselves who work there. Probably, if I say that it’s not I wanted to leave, this would be enough to evaluate this sanatorium. The staff of the sanatorium is very pleasant, the quality of treatment is excellent. I would like to say a big thank you to everyone who works there for their cordiality, warm welcome and simply for doing their job conscientiously! Next time only to Richmond!Negatives
If you look for disadvantages, then they are there even in the best house. Therefore, friends, you should not dig around and look for what’s wrong, but just enjoy a good vacation. I wish you all a good vacation and pleasant impressions in Karlovy Vary and the Richmond sanatorium!
Helena Gust
28.09.2023
Positives
Top hotel, top service, top wellness area, super friendly staff and delicious food. We would love to come back 😊
Andzela Korolova
27.09.2023
Positives
A wonderful hotel and a wonderful time of year. The only thing is that the park area requires maintenance...Negatives
Not all officials, Girl Karina, are very cheerful.
Konstantin Wegel
23.09.2023
Positives
Good location of the hotel. Procedures.Negatives
Unfriendly staff, starting from reception. Dust and cobwebs in the room, the smell, and this is in a Luxury room! Food without variety. Parking on the curb.
Elizabeth Haimsky
23.09.2023
Positives
The sanatorium is located in a very beautiful place, in the forest on the outskirts of the city. And although it’s not close to the springs, 2.5 km (I had to drink water from the farthest source, number 15), it was also pleasant and useful. The great convenience is that the sanatorium has its own source of mineral water, and when you don’t have time to go to the source due to procedures, you can drink the water right on the spot. The service staff is very friendly and caring. The food is wonderful. Lots of salads and fruits. Fish every day. Everything is very delicious. The room with the terrace is magnificent. Spacious and everything is very comfortable.Negatives
You cannot consult a doctor if you have questions about the course of treatment. We had 2 visits. One per day after arrival for appointments. A second visit a week later, when you can change procedures or ask questions. But if you have questions after this, you have to pay for the consultation. Also, we were seen and prescribed treatment by one doctor, and a week later there was another one. But that's the only drawback
Lutz, Peter Prüter
22.09.2023
Positives
Top very quiet.Negatives
Of course you have to walk a bit to get to the shopping center. But you also need that because of the good food.
Wiepke Jannes Hielkema
17.09.2023
Positives
everything perfect. would love to come back.
Sieghard Bauer
16.09.2023
Positives
We were there for 2 weeks in August. Everything is great, treatment and staff, food - everything is great. Even our maid Ivanka (we ask for a bonus). The procedures were chosen correctly, thanks to doctor Ksenia, the entire medical staff is above all praise. They even took into account our wishes; we visited twice. Ordered for next year.Negatives
The wellness center will undergo partial renovations in January. We hope the mineral pool will finally be operational.
Alec Albert Bogdanov
15.09.2023
Positives
🔥👍
Irina Sovici
13.09.2023
Positives
From the moment I booked until the moment I checked out, I felt great. The hotel itself exudes an atmosphere of politeness, comfort and friendliness. The staff behaves like hospitable hosts. The medical staff is more like parents than doctors; they treat people very carefully and caringly. The cleanliness of the rooms and bed linen is at the highest level. We really enjoyed. We will definitely come back again. I congratulate the owners of the Richmond Hotel for running a well-organized business and having professional employees. Each group individually works well and complements each other in an organized manner. The restaurant workers provide food and service at the highest level; you can feel the presence of a talented organizer of the entire process. Smiles adorn the faces of every professional. I would like to note the professionalism of the Sanatoriums team; at every stage of communication with them we received a prompt response and functional solutions. May God bless you all just as you help us all to strengthen ours. See you soon.Negatives
Unfortunately we were unable to stay longer....
Nataliia Möller
11.09.2023
Positives
Very friendly staff, speaks many languages. Rooms are cleaned every day. Delicious, varied food. It is easy to get to the center both on foot and by bus. I liked the treatment procedures, except for the massage.Negatives
The curtains are dirty, the bathroom curtains are just black. It’s better to remove the curtain in the bathroom altogether if you don’t want to wash it. Absolute lack of shelves in the bathroom (only the window sill behind this dirty curtain). Ragged walls, radiators, doors. The luxurious crystal chandeliers have not been washed or repaired for years. The masseuse is doing a massage with one hand and looking at something on her phone with the other.
Sergej Boni
09.09.2023
Positives
The service is at a high level, the staff is friendly, always ready to help and explain if you don’t know or don’t understand something. I can’t say anything about lunch (not included in our package), but breakfast and dinner are something!!!! Large selection and very tasty. Although everyone has different tastes, we really enjoyed it. With a high probability, if the time and reservation work out, we will come again. Sergey and Paulina.Negatives
The pillows are not very comfortable, although this is not critical. After a couple of days we almost got used to it.
Yana Ginzburg
06.09.2023
Positives
Wonderful hotel, in a quiet location, 2 bus stops from the center of Var or 10-15 minutes on foot. Very cozy rooms, clean linen, friendly staff, almost everyone understands Russian, which is very nice.Negatives
The food is very tasty and varied. The service staff, clearing tables, sometimes did not behave very friendly, as if we were bothering them in the restaurant and they were just waiting for us to leave and this was a little annoying. Almost all the lights were turned off and everything was cleaned completely until tea at 19:30, even if we sat inside and ate some more (we just sometimes returned after an excursion after 7 pm and we had no choice)
Hans-Peter Eichler
05.09.2023
Negatives
Behavior of some guests (Russian) in the house and in the dining room. The workforce can certainly counter this.
Ekaterina Schäfer
03.09.2023
Positives
Everyone was very nice and friendly. Enjoy your mealNegatives
Bed linen wasn't changed once after 3 days. There could also have been a few treatments (healing procedures) for children
Gennady Demin
03.09.2023
Negatives
The restaurant's opening hours are inconvenient. We took one-day tours to Germany, which started at 7:40 am and ended around 9 pm and were left without paid breakfasts and dinners. This could have been survived if there had been a coffee maker in the room. A similar situation arose when we were leaving for the airport in the morning.
Olga Domoxoudis
03.09.2023
Positives
Thank you to all the staff at Hotel Richmond. 🙏 room cleaning, linen change, everything is great. Delicious and varied food. Thank you 🙏 Thank you very much to all therapists for their patience and work. Thank you very much to Dr. Karaskova 🙏 very attentive 👍👍👍 I advise you to come 👍👍👍Negatives
Some procedures have been reduced in time. Lack of politeness and sometimes rudeness from some of the staff, including therapists. The corner with thermal water in the pool only worked once during our two-week stay. As a wish: refresh the rooms in terms of renovation.
Lydia Bernhardt
03.09.2023