references
Anna Gabel
10.02.2024
Positives
Good food, friendly staff, quiet location.Negatives
A clock is missing in the restaurant. Reservations of tables in the restaurant should not be allowed, the cards were often left on the table and no one could sit there, although sometimes this was necessary.
Alexander Polyakov
09.02.2024
Positives
Nice staff, location on the edge of Karlovy Vary, delicious food.Negatives
The elevators are too slow.
David Rempel
06.02.2024
Positives
Were there for a week and were very satisfied, can only recommend it!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Alex Wagner
05.02.2024
Positives
Price performance absolutelyNegatives
NothingAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Eugenia Kusnetsov
04.02.2024
Positives
Everything worked out fine.Negatives
Mineral water pool doesn't work. Water in the swimming pool could be warmer.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Irina Felske
04.02.2024
Positives
Very nice staff, food is really tasty, large selection, good location for a walk, there is billiards for free time,Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Waldemar Strasser
04.02.2024
Positives
everything was goodAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Iryna Shkadiuk
28.01.2024
Positives
I liked absolutely everything. Friendly staff who speak many languages. Clean, spacious hotel. There was a feeling of being a welcome guest both during the procedures and in the restaurant. The employees of the sanatorium work with full dedication. I received only pleasant impressions and positive emotions.
Georg Thomas
28.01.2024
Positives
The treatments were great, especially the massage. The food was good. Plenty of choice, something for everyone. Very tasty dumplings. The staff was friendly, the girls in the restaurant were all nice and quick. We had an apartment Lux, very nicely furnished, were really satisfied, unfortunately my wife had red, swollen eyes after the first night woke up with a runny nose. We discovered that the pillows are made of feathers and she is allergic to feathers. It was a mistake that we didn't check straight away. But we travel a lot and we haven't seen feather pillows in any hotel for many years. We had the pillows replaced, but that didn't solve the problem because there was a sofa in the living room that was made entirely of feathers. Unfortunately my wife was sick for 2 weeks and had a problem showing herself. She had been walking most of the time to get some help. It's a shame that when booking there is no possibility to ask which room would be suitable. The location is good, a little further away from the center, but good for walking. Otherwise thank you everyone!
Olexandr Baskin
27.01.2024
Positives
Most of the time in the hotel is good, Despite some negative sides, I would like to come again.Negatives
Uncontrollable air conditioning at around 24°, Alcoholic drinks, coffee or anything else until a maximum of 9.30 p.m. and no snacks. Pool with mineral water doesn't work, Huge stains on the floor in the room.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Natalya Lieder
27.01.2024
Positives
We really enjoyed our time at this hotel. I recommend visiting.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Philipp Pratscher
25.01.2024
Positives
Very nice location, nice park, good food, very nice staff. We will definitely vacation in Richmond again. We have been to Richmond 4 times.Negatives
This time there were more guests than before. It was more pleasant with fewer guests.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Ivan S
24.01.2024
Positives
1. Staff: The resort has good reception staff. Any problem or question is immediately answered. There is a very nice young man at the bar, a professional in his field. Special thanks to the chef, the food was very tasty and varied. Also, everyone in the restaurant is very nice and helpful. 2. Number: Our room was standard with a balcony. Spacious enough to have everything you need including bathrobes. The room is cleaned every day, the bed can be changed if desired. 3. SPA: The hotel has a compact bath complex with its own mineral water pool. There is also a sauna with chamomile, which was a pleasant surprise. They provide a separate towel and sheet. 4. Location: 15-20 minutes to the center at a calm pace. The path to the center is landscaped along the river. 5. We were also satisfied with the procedures. I liked the medical staff and the doctor.Negatives
1. To the cost of the tour you need to add parking per day 6.5 euros and 2 euros per person per day resort fee. Although there is no information on paid parking anywhere on the website. 2. The mineral water pool in the spa is open only on weekends; on other days it is closed “for technical reasons.” 3. There was no shampoo in the shower in the room, only liquid soap. Also there was no kettle in the room. 4. In a restaurant, if you come later, you won’t find some dishes :) 5. Unfortunately, upon arrival from the sanatorium, we received a positive test for corona. On the last day of departure, we learned that there was a woman in the hotel with a temperature of 40. Hotel workers should immediately inform guests when corona is detected, so that guests can at least be more careful and wear masks and keep their distance. 6. There are many elderly people in the hotel, but none of the staff wears masks, including during procedures. Which is a bit cheesy these days.
Ludmila Handschuh
23.01.2024
Positives
Excellent!!! Always my pleasure!!!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Sergej Klimenko
21.01.2024
Positives
Cleanliness, cordialityNegatives
Unfortunately, many guests did not adhere to the hygiene rules in the sauna. For example, people sat in the sauna without a towel and sweated on the wood. You may want to put up a sign for people who are not aware that you are going into the sauna with a towel. There is also no water hose for cleaning in the steam room.
Arcadie Cvasniuc
21.01.2024
Positives
We had been told about Richmond a year ago, but this January was first time we visited it. Everything was great, great accomidation, tasty food, useful treatment and friendly staff. Last but not least, great hotel location, beautiful town and gorgeous nature! Definitely recomment it!Negatives
No disadvantages!Answer from Spa Hotel Richmond
Thank you for your feedback. Have a nice day. Marketing Department Parkhotel RICHMOND.
Ольга Клиннер
20.01.2024
Positives
Thank you everything was great!!!Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Friedhelm Hinrichs
18.01.2024
Positives
The pool and the wellness offers are very good.!!!Negatives
Parking should be included in the price.
Viktor Schott
17.01.2024
Positives
Eat good. Staff good. Hotel good.Negatives
One treatment was canceled without replacement.
Alexander Maurer
17.01.2024
Negatives
Treatments sneaked without replacement and reimbursement.Staht 9 only 8.
Svetlana Granovska
16.01.2024
Positives
My favorite Richmond - at any time of the year for many years - I like everything, there’s nothing to complain aboutNegatives
NoAnswer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Wladimir Schneider
14.01.2024
Positives
Everything is very well organized, from arrival to departure everything was great. Once again a big thank you to the entire teamAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
doris siebelist
12.01.2024
Positives
We really enjoyed it and would be happy to do it againAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Ursula Friedrich
12.01.2024
Positives
Very nice staff and the treatments were greatAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Irina Dubinchik
11.01.2024
Positives
The hotel is excellent. Very clean and super nice personnel. Food is delicious. Entertainment is fine. The location is excellent, maybe, just maybe a little bit far from the city center, but it is not a problem at all.Negatives
I would suggest having a little better GYM at the hotel location. There is a GYM somewhere in the hotel, but when i found it, it was closed. I suggest having an open GYM without hesitation to get the key from the front desk. I dont even know what is inside the GYM room since I was not able to go. However, if it would be open, I would go.
Andrea Hempel
10.01.2024
Positives
They make every effort at reception, even though it was very busy at Christmas. The chef tried very hard to explain his food, which is nice. The food was well presented. At the bar in the anteroom of the dining room, every effort was made to make the afternoons and evenings outside the buffet as pleasant as possible for guests, young and old. The parking manager tries very hard to place the cars well and helps with the luggage, even the man in the wooden house with the dog comes out when he notices that someone is having difficulty parking. I was sick for 3 days and got well again relatively quickly in the hotel, thank you for the quiet room 539 The relatively young waitresses are very nice and helpful.Negatives
During the treatments I often had the feeling that I was doing work, just being here. I don't ask that anyone speak German, just gestures and facial expressions (non-verbal) were enough to know that I was actually unwanted. Except: the two women waxing my hands were very, very nice, then you're happy to give a tip, but above all you're happy about a nice stay.. The woman at the whirlpool (bathtub) makes a face as if she doesn't like doing her job. Except: the little physiotherapist, who has some Asian elements in his back massage, he knows a lot about his subject. Another case: I once came to another physiotherapist (large growth) in normal clothes because I couldn't manage to put on my bathrobe after the walk. I was treated like a criminal as soon as I walked in and he said the word "bathrobe." I should go into the next room and take off my clothes. The room was dark and I turned on the light first. When he saw this, he scolded, turned off the lights and said it was his place of work... I spun on my heel without saying a word and left the premises without the massage I had paid for. The service in the dining room: A blonde, slim woman about 55 years old scolded me loudly in Russian when I sat down at a place that didn't have a place setting. All the people looked at me. The next day I went to her and said: "You don't need to speak Russian to me like you did last night, I speak German and so does she. I didn't respond to her loudness. No comment from her. You notice pretty quickly that the older waitresses have their regular customers, and they are nicer to them than to the others. Once, because I was sick, I wanted to fill my thermos with hot water. There was a big fuss, again in front of everyone and loudly saying that I couldn't just do something like that, I had to ask. The older colleagues take things out because they have been working in this hotel for so long. I once heard that you should treat your guests courteously if they are nice to you. Long-time guests also regret that the Hotel Richmond has deteriorated, as has the food and service. It was my first time there, I can't judge. Given that it was Christmas and everyone wanted peace, I wonder what it's like there at other times. Sorry, but you asked me for my opinion. I was there from December 22nd. -December 27, 2023 in Richmond I think the hotel deserves to be talked about well and the hotel to make a name for itself. And the potential is there! There are a few who spoil the reputation and thereby destroy the efforts of others. I've moved around the world a bit in my life. The time of socialism is long over in the Czech Republic, there is nothing to rest on, every day is a new challenge that is worth it. Best regards Andrea Hempel.
Oleg Zyryanov
09.01.2024
Positives
Many thanks to the staff of the entire hotel. We celebrated the New Year very well, I would especially like to note the work of the kitchen, everything was very tasty, everyone was very polite. This is the third time we have stayed at this hotel.Negatives
but unfortunately, I would like to note one minus and I hope that they will pay attention to this. We lived on floor 3A upon arrival, our room was unclean and throughout the week, unfortunately, they did not vacuum or wipe off the dust even once. the room had a completely new shower, but it was still dusty. We also couldn’t use the refrigerator because it was dirty. This was the only negative of our stay at the hotel. Of course, we will come again, but I would like such little things to be taken into account too.
Bakhyt Mussayev
08.01.2024
Positives
We thank our beloved Sanatoriums for your support. We thank the entire RichmondParkHotel team, Ksenia, a very attentive doctor, a professional in her field. Starting from the reception, the service is very, very friendly. Medical care and attitude towards vacationers is at an excellent level. The food served in the restaurant is beautiful, tasty, the cooks are very attentive, nice, always with a smile. I wish that they always maintain the given level.Negatives
For some reason, one young waiter girl almost took the plate from under her nose by force, running, running, she was always in a hurry, I think she is a good person, but she almost doesn’t have enough patience. We come from afar to relax, and this must be taken into account. I think we need to have a conversation with such young people.Answer from Spa Hotel Richmond
Thank you for your feedback. We will continue to try to improve our services. Have a nice day, Marketing Department Parkhotel RICHMOND.