references
Leo Zimmermann
19.03.2018
Positives
Everything was great! Wonderful park, very good treatment, comfortable rooms, very tasty and varied food, excellent wellness department.Negatives
no cons
viacheslav Alexandrov
18.03.2018
Positives
A quiet and peaceful place, dietary food and a competent doctor Karaskova.Negatives
It seems they didn't find it.
Неля Маркова
17.03.2018
Positives
The undoubted advantage of the sanatorium is its location. In a quiet place and at the same time not far from the sources and the historical center of the city. The sanatorium itself is also an interesting place from a historical point of view. Great interior. There is a private source right at the hotel and if the weather is really bad, then this is a good option. The pool center and saunas are simply excellent. The hotel has a fairly large parking lot and this, in my opinion, is an important point. We got what we came for. Wonderful holiday.
Ludmila Novikova
17.03.2018
Positives
Thanks to the entire hotel team for a good stay. We liked everything.Negatives
No
VALENTINA MITROKHINA
16.03.2018
Positives
The sanatorium worthily maintains the brand of one of the best in Karlovy Vary. I was in this sanatorium for the first time in 2013. The changes are only positive. Everything shows professionalism, respect and a desire to meet high standards. Find a reason and see the disadvantages and find fault with nutrition, treatment, etc. Of course you can. But you have to try really hard and ruin your mood and health. I saw only positives in everything. There are simply no downsides!Negatives
Question about unreliable information to Sanatoriums.com. When booking, the number of procedures indicated was one more than provided. The attending physician said that the sanatorium thought it was “correct.”
Alexandre Boutrimov
13.03.2018
Positives
Positive emotions began from the moment we were met at the airport, for which special thanks to the team, Sanatorium.com., then the positivity continued upon arrival in Richmond... - while we received the keys and documents, our luggage was delivered to our room,, , well, then everything is like in a fairy tale....super doctor Yana Karaskova...super procedures..super employees, from reception to cleaning ladies,,super restaurant with a super team...cooks, waiters, bartenders... fabulously tasty dishes and a wide range of everything very tasty and healthy for the stomach,,,here you can also include live music in the evenings,,,well, about the pool, saunas and so on...it’s impossible to describe in words, because here you have to to visit in order to feel the very atmosphere of positivity and a surge of strength and health,,, and at that time outside the windows there was a frosty winter with snow and frosts up to min. 10 -17 * which actually did not interfere with walks through the super beautiful garden,, forest,, along the river rustling under the ice, by the way, only a 9-minute walk to the main sources, the Colonnade, or one stop on bus 2.. And the result of it all was that I left my crutches in Richmond and walked home on my feet, like everyone else people.... Well, isn't this the main result of the efficiency and coherence of the work of the entire Richmond team..... PS you can't pay attention to microscopic disadvantages when you want to properly treat yourself..... Health and more positive things to everyone.... and maybe see you later.......Negatives
It’s a huge regret that we have to say goodbye to everyone and leave.....
Mikhail Roguchev
08.03.2018
Positives
Excellent food. There is absolutely no waiting in line for procedures, everything is strictly on schedule.Negatives
The room was located near the head doctor’s office, and conversations of patients waiting to be seen could be heard. In the morning, cars were unloading under the window, and it was also noisy. The maids left their cart at the door of the room. One of them spoke disrespectfully when asked to move her cart away from the door. Number 207.
Надежда Бадамшина
07.03.2018
Positives
This is the second year we have been staying at the Richmond Hotel; compared to last year, I would like to note that the work of the chefs and restaurant staff has improved. Otherwise, everything is also good and worthy. I would like to note the good organization of booking and transfer of Sanatoriums.Negatives
There was no negativity
Владимир Миркин
05.03.2018
Positives
Liked everything. We have vacationed in this sanatorium 4 times. This speaks for itself. They always go to a meeting. Very good doctor Kveta Podlipna. Gave good recommendations from the last visit. This helped when I got home. We received the test results that were taken from us at the beginning of our stay. The restaurant has a variety of food, and most importantly, it is very tasty and suits every appetite. The service staff is friendly. I would especially like to note the work of your company Sanatoriums.com: the transfer was on time and notified in advance. It is a pity that after the operation my wife was not able to take advantage of the excursions.
Константин Краев
03.03.2018
Positives
We have come to this hotel 6 times already. Overall the hotel is very good, but the quality of service in the restaurant and room cleaning has decreased. Many thanks to Simone for a quality massage.Negatives
Wet cleaning of the room was carried out only once in 3 weeks (at our request). It’s not clear how to order a special dish in a restaurant (using the red card), there is no specific order, I was tormented throughout my stay at the hotel. Several times we encountered the boorish behavior of a security guard in the parking lot (a request to the hotel management to teach the employee how to communicate politely with vacationers). It is uncomfortable to sleep on two separate mattresses.
Igors Rožalovskis
01.03.2018
Positives
Location, treatment, food, cleanliness, serviceNegatives
Upon arrival, financial documents were not completed as required for delivery to the tax service
vladimir smirnov
28.02.2018
Positives
Everything except the locationNegatives
far from the colonnade, increase the cost of your stay by the price of travel on bus number 2
Nelli Kaliada
26.02.2018
Positives
The sanatorium is wonderful. The staff is polite. The food is very good.Negatives
The massage is not performed well.
GALINA BELIER
26.02.2018
Positives
Thank you very much to everyone who works on your website for booking a sanatorium and transfer for the good organization, for the clear and impeccable transfer service, for the culture of service at all stages. This is our third stay at the Karlovy Vary resorts, we really liked the Richmond sanatorium in all respects, where everything is thought out to the smallest detail so that the guests live, eat, treat and relax in comfort and would want to come back again. We were satisfied with everything, we thank all the hotel staff for a wonderful holiday and treatment in such an unforgettable place.Negatives
No comments
Irina Wilhelm
26.02.2018
Positives
We really enjoyed. Location of the Sanatorium, food, room, service, treatment. Thank you very much!!!
Lidiia Povllainen
24.02.2018
Positives
This is not the first time my husband and I have been to Karlovy Vary; we have stayed in other sanatoriums, but this is the third time we have been to Richmond. It has become for us a place where we want to return. Many thanks to all the staff: our dear Yana Karaskova, a professionally competent doctor, nurses, reception staff, restaurant workers, cooks and waiters, bartenders in the bar, maids - they all made our stay and treatment comfortable and effective, We wish the entire team of the Richmond sanatorium to keep the same high level of service and, of course, to the meeting next year.Negatives
Unfortunately, we were placed in room 402, where the floors creaked and swayed very much.
Taisiia Dolgova
21.02.2018
Positives
Good day everyone!!! I visited the Richmond sanatorium for the second time and I wouldn’t exchange it for any other. A lot of positive! I received all the treatment I wanted. Accommodation, treatment, food - excellent. Thank you very much to Doctor Podlipna for your attention. This is the second time I’ve seen her and I hope to see her again. A visit to a doctor if necessary is more than agreed upon when booking. Recipes are free. Replacement of procedures is also free - verified. If you were late, there was no negative thing - I was fined once on a dry oxygen bag. They were just advised to arrive 5 minutes early. I would like to mention the masseuse Kamila - a very good massage. Spa is a fairy tale!!! The service staff is top notch. Friendly and smiling. For my birthday I received a compliment from the sanatorium - a bouquet of flowers! If someone is bothered by walking 1.5 km 3 times a day, you can buy a one-month pass for 360 CZK (1000 rubles). The ticket office is located at the city station Torzhnitsa next to the bookstore (don't forget to take a photo with you). At my request, they extended my stay in the sanatorium for the same price for 4 days. There are seats in the dining room as desired. Everything is very tasty. You can arrange lunch or dinner any day. The girls and boys at the reception and booking are attentive. Everything is fine with luggage - there are wonderful assistants. A couple of times I didn’t like the music during oxygen therapy - well, I’m not a fan of opera and couldn’t fall asleep. With instrumental music I slept peacefully for 90 minutes, didn’t even wake up for exercise There is no negativity. Totally positive!!!!! .Greetings to everyone and see you soon!!!
ELENA LEVCHENKO
20.02.2018
Positives
We had a wonderful time. Friendly staff, the food in the restaurant is excellent for all tastes, we liked the procedures prescribed by the doctor, we especially want to note the high class of massages. A good swimming pool, the presence of a small pool, approximately 2x2 m in size, with 100% natural thermal mineral water, 5 types of saunas. Snow-white linen. I liked everything very much. Many thanks to the hotel team!!!Negatives
No
Viktor Schneider
15.02.2018
Positives
Richmond Sanatorium is the most excellent sanatorium. The staff is friendly, the food is excellent, the rooms are cleaned every day. The linen is snow-white and of excellent quality. This is the third time we've been there. The restaurant was even better, which didn't have a very good effect on the figures!!! Well done to the chef and all the kitchen staff! Respect to you! Doctor P. Karaskova, as always, is attentive. See you again Richmond!Negatives
There is no negativity.
Andrei Vinahradau
12.02.2018
Positives
I liked the competent consultation and attentive attitude of the head physician KARASKOVA JANA. I was pleasantly pleased with the well-coordinated work of the medical staff (no queues for procedures). Nice updated swimming pool with saunas. High-quality room cleaning. Special thanks to the hotel administration for the birthday compliment of a bouquet of flowers.Negatives
There are not enough sun loungers in the pool to relax.
Надежда Степкина
11.02.2018
Positives
Everything is fine. I will recommend your hotel to friends.
Nathalie Tiokhina
11.02.2018
Positives
Nice room, very clean. Polite staff. I really liked the massage and beauty salon.Negatives
The food was delicious, but almost always barely warm!!
Galina Mishkina
10.02.2018
Positives
Treatment, food, accommodation, cleanliness of the hotel and rooms, a magnificent park, as well as the friendliness of the staff.Negatives
It’s a bit far from the sources, I would like a little more procedures for complex treatment and information during what period of prevention of the main source of mineral water.
Люлмила Мороз
09.02.2018
Positives
Doctor P. Karaskova, as always, is attentive, the staff is smiling.Negatives
The food has become worse, the side dishes and soups are monotonous, the fruit is of poor quality. Room cleaning leaves much to be desired. Dust in less accessible places cannot be wiped off; there is a persistent smell of carpet in the room.
Aleksandr Levin
09.02.2018
Positives
Mostly professional treatment. We especially note the masseuse Betta. We were lucky to be accommodated in Suite A. Overall, we were happy with the trip, and a big thank you to the operator!
Александра Винник
08.02.2018
Positives
Wonderful, wonderful, positive! The full range of services was provided. The room they gave us was even higher than the category we ordered. All necessary procedures were included, the opportunity to take free tests, visit a doctor, if necessary, even more than agreed upon. The kitchen is excellent! The waitresses are welcoming and friendly. Special thanks to the older diet sister for her attention! The room was cleaned daily, linen and towels were changed every two days upon request. The linen is snow-white and of excellent quality! The treatment department after renovation, the procedures were pleasant and comfortable. Thank you!Negatives
Distance from sources! But you can strain yourself a little :-)))
Liubov Morgunova
07.02.2018