references
Natalia Semenova
08.02.2019
Positives
Many thanks to all the hotel staff. If any questions arose, everything was resolved instantly. I would like to come again and again. Plunge into the warmth and coziness of a comfortable atmosphere.Negatives
There are simply no downsides!
Olga Makarskaya
07.02.2019
Positives
I really love the Czech Republic, Karlovy Vary and the Richmond sanatorium! This is not the first time I come here, I hope I will come again. Friends joke that I come here as if I were going to my dacha. I. in fact, coming here feels like home. I have a warm feeling for the hotel staff; many have worked here for many years. They are attentive, correct, listen to everyone, and resolve issues without any problems. The hotel is homely and comfortable. Excellent food, everything home cooked. The hotel is located in a forested area, about twenty minutes away from the springs at a leisurely pace, which has a very positive effect on the respiratory system and mood in general. I would especially like to thank the team at Sanatoriums.com. This is the second time I have booked a hotel through them, and I am very pleased. Everything goes quickly, smoothly, without problems. Thank you!Negatives
For myself, I haven’t found any negativity; I don’t pay attention to little things. Some vacationers complained about repair work on some floors, but there is no way to do without it, it needs to be done at some point. So they do it in winter, during the low season, and the low season for vacationers costs almost half the price of the high season.
Светлана Дивногорцева
07.02.2019
Positives
Good treatment, the doctor met our wishes and preferences regarding procedures. Excellent food, of course, without restaurant delights, but everything is tasty, satisfying, even very filling.Negatives
We expected the temperature to be above zero, but, alas, it was almost always below zero. In this weather, it is difficult to go to water from the Richmond Hotel, especially after a snowfall. The source in the hotel itself did not work for almost the entire period of our stay. The mineral pool, which we so wanted to swim in before bed, did not work (and we chose Richmond because of it, too). Despite the resort tax levied in Karlovy Vary, the paths, sidewalks, and bridges are poorly cleaned, slippery, and have deposits of snow that have never been cleared. We bought a ticket at a discount, but if we had known that the room opposite and the hotel as a whole would be undergoing renovations, we would have taken another hotel. It’s not good not to warn about this. The renovation was quite extensive, there was constant dust, it made my throat sore. The repair team workers were constantly moving back and forth with construction materials, which created discomfort and dirt. The hotel has many Russian-speaking compatriots from the former republics of the USSR, visiting
ольга болтнева
05.02.2019
Positives
The overall impression is good.Negatives
We visited this sanatorium 3 years ago and it seemed to me that it was a little worse compared to the first time. The menu has become more modest, room cleaning is not as thorough, etc.Answer from Spa Hotel Richmond
Уважаемая г-жа Болтнева, Спасибо за то, что Вы лечились у нас в санатории Ричмонд и что Вам понравилось. Надеемся Вас встретить опять у нас. В случае проблем мы всегда рекомендуем обратиться вовремя проживания к нам и решать все вопросы и примечания сразу. Нам Ваши примечания помогают сделать для наших клиентов лучше. С уважением
Anastasiia Eremina
05.02.2019
Positives
The overall impression is good. Very attentive doctor.Negatives
When we checked in, the saunas in the pool were not working. The procedures were not distributed very carefully, for example, after some procedures, it was advisable to take a break of 2 hours, this period was not maintained.
Марина Горьканова
03.02.2019
Positives
Attentive staffNegatives
There was no negativity
Tatiana Mikhaylova
03.02.2019
Positives
We were at the Richmond sanatorium for the third time - this in itself indicates a high appreciation of the level of comfort and high quality of work of the staff. The specialists do an excellent job during the procedures - clearly, accurately, always friendly, smiling, positive. Excellent food: varied, there are no queues in the restaurant, there is always enough food for everyone, the chefs at the serving point choose a better and bigger piece for everyone. Eat with pleasure and leave in a good mood. And most importantly, the doctor selects the treatment individually, the approach is not formal, the effect was felt already at the end of the first week.Negatives
The renovation on the floor was a little disturbing (noise). But this is also understandable: the sanatorium is in demand, it is never empty, but the rooms need to be updated. So to all Richmond employees - health and good luck!
Антон Левандовский
30.01.2019
Positives
We liked everything. Starting from the work of the wonderful girls at the reservation office, as you know, the impression of the theater begins with the hanger, and the impression of the sanatorium begins with the reservation office and before departure everything was great, food, treatment, accommodation, attitude of the staff, the general atmosphere in the sanatorium.Negatives
The minus concerns the incorrect information on your website regarding the operation of the spa. You indicated opening on January 21st and I specifically booked for the following days, but we could have gone later. Because of this incorrect information, we did not fully use the services we paid for for a week (until Friday). You could have informed me in advance and I would have rebooked the check-in. Considering that we were in the sanatorium for only 9 days, this is a significant minus for us, but this does not apply to the sanatorium itself. I would like to get a comment from the sanatoriums, because... We are planning our next trip and want to enjoy all the infrastructure to the fullest, because we are paying for it.Answer from Spa Hotel Richmond
Уважаемый г-н Левандовский, Спасибо Вам за красивые слова, мы очень рады, что Вам у нас понравилось и что хотите вернуться. Извиняемся за неудобства в велнес центре, которое нам по техническим причинам не было возможно открыть с 21.01.2019. Будем надеться что в будущем будете уже со всем довольны и что будете возвращаться к нам как постоянный клиент. С уважением
Галина Магонэ
28.01.2019
Positives
Pleasant staff, cozy, warm, quiet, beautiful natureNegatives
Renovation of several rooms on the floor, lack of a mineral pool, not very high-quality room cleaningAnswer from Spa Hotel Richmond
Уважаемая г-жа Магонэ, Спасибо за Ваши слова, что у нас хорошо. За ремонт извиняемся, мы стараемся, чтобы людям не мешало но бывают моменты, когда для наших клиентов неудобно. В случае проблем всегда лучше все решать сразу вовремя проживания в гостинице. Спасибо, что Вы у нас были лечиться и надеемся на будущее. С уважением
Сергей Анисковец
26.01.2019
Negatives
The neighboring rooms were being renovated and were disturbed by the roar of the hammer drill
Виктор Никодон
25.01.2019
Positives
Everything is very good.Negatives
Few Russian-language channels on TV
Дмитрий Воронин
23.01.2019
Positives
My family and I have traveled through the Sanatorium company for the 3rd time and we really like the service. We booked the sanatorium for 12/03/2019. , but they were able to take off only on 04.12. the manager resolved this issue with the sanatorium. We ordered a transfer. We were greeted by an intelligent, elegant, attentive driver named Frantisik. An excellent conversationalist and with excellent musical taste. We enjoyed the road and didn’t even notice the route from Prague to Karlovy Vary and back. Thanks a lot. We also liked the excursion booking service. We wrote a message to Irena about our wishes, Irena sent us a schedule and price list for excursions, we chose. When Frantisek met us at the airport, he gave us vouchers for excursions. About "Richmond" we really love this sanatorium, the staff is friendly and attentive. The food is delicious and varied. So, forced walks to the colonnade and through Richmond Park saved us from gaining weight.
Alexander Rivkin
22.01.2019
Positives
The staff is mostly friendly. We are big fans of walking tours, and the Richmond Hotel's location is perfect for this. The free excursion to Prague was wonderful. Special thanks to the guide Alena Reznikova for a wonderful excursion.Negatives
I really didn't like the massage therapists. It was not a classic therapeutic massage - just stroking.... I changed three massage therapists and to no avail... In addition, they still did not adhere to the 20 minutes allotted for the massage. Maximum, 15 minutes. There is no option to choose only diet food. Many foods contain vinegar. People suffering from stomach diseases complained. We don’t have such a problem, so it was delicious for us.
Юрий Опрюк
21.01.2019
Positives
This is not the first time at the hotel. I like almost everything. And especially price/quality.Negatives
Last time I was in for repairs. There was a smell of acetone everywhere. My wife has allergies. We went to other hotels for a couple of years. And here we are again. And again without warning, repairs. Saunas are closed. The sound of jackhammers. They change the locks. Etc. Instead of planning the renovation well and closing the hotel for renovations and doing everything quickly - inconvenience to customers.Answer from Spa Hotel Richmond
Уважаемый г-н Опрюк, Спасибо, что Вы являетесь нашим постоянным клиентом. Мы понимаем, что Вы не довольны нашими стройками, но мы стараемся выйти нашим клиентам на встречу и компенсировать им эти неудобства. Жалко, что Вы нам все Ваши примечания не сказали во бремя Вашего проживания у нас. Желаем Вам всего доброго и надеемся на встречу. С уважением
Александр Ренев
17.01.2019
Positives
A wonderful sanatorium, this is not the first time my wife and I have rested and been treated here. Attentive staff, a very cozy atmosphere, excellent food, all this makes the holiday memorable and makes you want to come back. Thank you very much for everything!Negatives
Actually, I didn’t notice any downsides, except that it’s a little far from the sources, but there is a plus here: walking adds health and vigor.
Валентина Лазаричева
13.01.2019
Positives
Good service. Towels and linen are changed frequently. The rooms are clean and smell nice. Thank you very much for your attention and care, pleasant service from waiters Anna and Alexandra. There were very tasty casseroles, why weren’t they served in the morning. Good massage therapist 0 floor room 1.. Mineral water is in the hotel, very convenient if you can’t go to the springs. There is an ironing board and iron, they bring it to the room, very convenient. The hotel is beautiful and cozy. On New Year's Day we gave everyone gifts and a glass of champagne. The afternoon snack was made. I will definitely come again.Negatives
The hotel does not have a water cooler, only in the sauna. There is no kettle in the room, and in the evening you want to drink tea or just hot water. Terrible tea for lunch and dinner. I can’t understand why in a sanatorium you have to pay to measure your blood pressure. Why then do you need an evening and night nurse? Before you start filling out procedures, look at what excursions you would like to attend, since once you have assigned procedures, you can only change them for a fee. The mineral water pool was not working for 21 days.Answer from Spa Hotel Richmond
Уважаемая г-жа Лазаричева, Большое спасибо за Ваши хорошие слова, мы очень ради, что Вам у нас нравится. К сожалению чайник в номере по поводу опасности запрещен, медсестра в гостинице для помощи всем клиентам, за услуги наверх программы нужно оплачивать везде. Мы извиняемся, но из за технических причин бассейн не работает. Надеемся, что следующий раз будете довольна лечением у нас и все будет в порядке. С уважением
Ewa Schneider
13.01.2019
Positives
Very nice old building hotel stylishly and tastefully renovated. Swimming pool and whirlpool made of stainless steel, therefore hygienically in perfect condition. There is something for every guest in the wellness area.Negatives
What is negative is that the thermal water pool in the wellness area was not in use. The massage should take place after the mud pack. Unfortunately that wasn't the case.
Gheorghe Kalbach
12.01.2019
Positives
Excellent location of the hotel, we arrive in the pre-Christmas time, walks through the park covered with snow are simply fabulous. I would like to note the work of the bar and friendly bartenders and musical evenings. The regime and rhythm of medical procedures are strictly observed, almost all the medical staff are friendly and correct. The restaurant has a sufficient variety of dishes for every taste. Convenient parking on site.Negatives
Unfortunately, in two weeks the thermal water did not appear in the pool. There was an unpleasant smell in the “wet” sauna this year, most likely it requires general cleaning: (room cleaning depended on the conscientiousness of the maids - it was not always up to standard.
Флюра Сайманова
12.01.2019
Positives
Great resort! I'd love to come back here again! I had a wonderful rest and healing, I absolutely loved everything! Everything is thought out and organized for a comfortable stay and treatment of guests. I would like to express my gratitude to the head doctor of the prim sanatorium. MUDr. Karaskova J.
Nadezhda Evdokimova
11.01.2019
Positives
Excellent location of the hotel, good rooms, quality food, excellent treatment. Spa complex! Nice atmosphere. Thanks to the hotel staff and SanatoriumsNegatives
Little things don't count
Valentina Lazaricheva
07.01.2019
Positives
Many thanks to everyone for the well-coordinated work! I wish you all good health and all earthly blessings. I especially wanted to mention the cooks for the delicious casserole (why only in the evening, I would have liked it in the morning), the waitress Anna, the girls at the reception quickly respond to all requests and wishes and try to help. Towels are changed every day. Bed in 2-3 days. The rooms are clean and comfortable. Nice atmosphere in the hotel. Light jazz music is played only 2 times a week (Tuesday, Friday). Many thanks to the administration for the Merry Christmas and New Year greetings, and for me personally there was a Happy Birthday greeting. Thank you.Negatives
It's a pity that there is no kettle in the room!!! Bad tea is served for lunch and dinner and there is no hot water. It's a pity that there is not enough variety of baked goods. Ice cream is only served for lunch, and if you have half board, you will never get it.
Olga Parieva-Rissland
07.01.2019
Positives
Large room, clean hotel. The location of the hotel is wonderful.Negatives
It was very cold in room 303. The most negative impression left was from the dining room. The staff is very unprofessional and unfriendly. There is a frostbitten reaction to any request. Disgusting taste of coffee. I’m generally silent about latte, cappuccino and espresso, because it wasn’t there. It was necessary to order for a separate fee, but this is nonsense. There was simply no one to order it from. All the waiters stood in a bunch in the corner and were interested in everyone and everything except the visitors. Disgusting food service. The food was tasteless; after the New Year, for another 2 days dried tartlets were displayed from the New Year's table. Soups are a separate issue! I can’t call this “masterpiece” anything else other than slop. It's safe to say there was no dessert. In general, if you want to plunge into the atmosphere of the canteen of a poor nursing home, then take this hotel with meals. I recommend the hotel and treatment, you need to eat somewhere else. Which is not very convenient given the location of the hotel.Answer from Spa Hotel Richmond
Уважаемая г-жа Париева-Риссланд, Спасибо за Ваши примечания в отзыве, которые всегда для нас очень важны. Жалко, что Вы не сказали уже вовремя Вашего проживания у нас. Всегда возможно все решать сразу и Ваши впечатления бы стали лучшими. На завтрак у нас в стоимость включено кофе, чай в чайниках и сок. Остальное нужно заказать за отдельную плату, но это как во всех гостиницах в мире. С уважением
Galina Shamratova
29.12.2018
Positives
We vacationed in Richmond for the third time. We love the month of December, the pre-holiday mood, there is such beauty all around! The hotel put up a beautiful Christmas tree, although a little late, due to renovations in the restaurant. This year there were significantly more vacationers than last year, this indicates a high rating of the sanatorium. Many thanks to all the employees of Richmond for organizing our vacation! If the prices remain at the same level, we will definitely come again.. HAPPY NEW YEAR!
Igor Alekseev
28.12.2018
Positives
+ the only plus of this hotel is the location, close (15 minutes) to the 1st spring, on the edge of the forest + the staff: very nice men work in the bar and almost everyone in the restaurant is pleasant + the interior itself, chandeliers, curtains and all that, niceNegatives
- I can’t call the food dietary, for breakfast all 2 weeks we ate oatmeal with milk, considering that we haven’t consumed cow’s milk for a year, because there were no more cereals for breakfast, but 3 types of fried sausages of all kinds and eggs))) in general, who eat right, it will be hard there. - treatment is a separate issue. My husband and I bought the same 2 full packages, but by the time I arrived I was pregnant. in the end, I didn’t receive the procedure (I don’t blame you for that, I didn’t research it myself) BUT they didn’t refund the difference in finances and prescribed 3 cosmetic procedures (instead of 16 for my husband) and said that they were doing me a favor. I compared prices, it’s not balanced. and we really didn’t like the doctor. - parking: it seems to be there, but when you arrive in the evening there may not be any space and you look for parking outside the hotel and when leaving you are billed for all days of parking, that is, you pay for parking in full and you may not always be able to park there =) - if you are with a child, keep this in mind! A baby crib costs 10 euros PER DAY! When we left, we were simply shocked: we travel often, but this is the first time we’ve seen this. We booked two adults and one child, we went into a room with one bed with two mattresses with a large hole in the middle. how three of us were supposed to sleep together is a question. We go to ask for a child’s bed and they tell us that it costs 10 euros (ok, everywhere it’s free or you usually pay 10 euros one time for a bed, that’s what we understood). As a result, the child slept there all night and was all itchy, and the rest of the nights we slept on one narrow mattress together, when we checked out the bill was 140 euros for a crib =) I was amused, and also the bill for the room for THREE! =) the third one was apparently supposed to be on the floor =) - we chose this hotel because of the main thing in the description: a swimming pool with mineral water! he didn’t work the entire time we were there (they say he doesn’t work there at all) In general, in the hotel you always feel like they’re skimping on you, that everything is somehow strained. We were a year ago in another hotel in the same price category - so there is something to compare with. We'll go back to the previous hotel, but not here!Answer from Spa Hotel Richmond
Уважаемые Igor Alekseev и г-жа Алексеева, Спасибо за Ваш отзыв, только жалко, что Ваш отдых не был с лечением. Извините, но беременных нам запрещено лечить. У Вас было проживание, лечение за спецпредложение и по этому Вам не было возможно вернуть деньги. Если человек не лечится и у него только проживание с полным пансионом, так стоимость почти одна и тоже как у клиента с лечением. Так, как у Вас было это спецпредложение, была бы еще с Вас нужна доплата за проживание. Детская кровать доплачивается почти тоже везде в мире. Когда Вы детской кроватью не пользовались, было нужно на рецепции гостиницы сказать. Коллеги бы ее забрали и Вы бы не были должны ничего доплатить. Жалко, что Вы Ваши претензии не решили сразу вовремя Вашего проживания у нас. Точно мы бы нашли вариант, чтобы было все в порядке. Желаю Вам и Вашей семье всего доброго. С уважением
Пётр Шубин
26.12.2018
Positives
The treatment is excellent. The accommodation is excellent. the food is excellent. The staff work is excellent. The location of the resort is excellent. There is no negative, everything is great. 6 years of staying at the sanatorium have been one positive thing. Thank you for the treatment and relationship.
Лариса Кардакова
25.12.2018
Positives
Comfort, tranquility, thoughtfulness, cleanliness and hospitality - the glorious kind “Richmond” greeted us generously and kindly as always. We had a wonderful rest and healing. Even the fat cat ran out to meet me. Pansies winked at the entrance, blackbirds outside the window... a little piece of heaven. Thank you to Dr. Kveta - a professional and the kindest person. A sick person needs not only treatment, but also participation. Thank you.Negatives
Prices are rising... opportunities are dwindling, but this is not a fault, but a misfortune
Vladimir Torkunov
23.12.2018
Positives
The second time we rested and received treatment in Richmond. As always everything is very good. Many thanks to Mrs. Doctor Podlipna for her professionalism and attentive attitude. Thank you to the procedural staff for your attentiveness and good work. The food and service in the restaurant are, as always, at the highest level. Thanks a lot, everyone! We wish all the staff at Richmond Health Resort a healthy, Merry Christmas and a good New Year!Negatives
Unfortunately, we were very unlucky with the room we were assigned to. Room 411. We were unpleasantly surprised and very upset. The room needs major renovations. The floors in the corridor are dented and lumpy. The carpeting throughout the room is old and needs replacing. Unpleasant smell in the room. The furniture was old, worn out, scratched, the bar door didn't close properly. The chairs are rickety. The walls are dirty. In addition, the room is very small. We paid for a standard room. It’s even impossible to imagine what a “category 2” room looks like. It’s a very, very pity...It is for this reason that there is no desire to return to the sanatorium again.Answer from Spa Hotel Richmond
Уважаемый господин Торкунов, Спасибо за ваши желания и мы все желаем вам и Вашей семье всего доброго, много здоровья и успехов с наступающим новым годом. Спасибо тоже за Ваши хорошие слова про наше лечение, точно врачу г-же Подлипной передам. Жалко, что Вам с номером не повезло. В первое хочу объяснить, что номера Стандарт все маленькие и разница между Стандартным номером и номеров II. Категории только в плохом виде из номера. В этом году у нас план реконструкции номеров и так надеюсь, что в будущем будут все номера красивые и чистые. С уважением
Болдырева Ольга
22.12.2018
Positives
Location, breakfast, cleanliness of the hotel;Negatives
The appointment with the doctor in office No. 209 of Olena L. does not live up to expectations, it takes place in a harsh and unfriendly attitude towards the patient, spoils the mood and the desire to return to the Richmond Hotel again. A short lunch time makes you refuse either procedures or violate the drinking regime from sources.Answer from Spa Hotel Richmond
Уважаемая госпожа Болдырева, Спасибо за Ваш отзыв, все примечания для нас всегда очень важны. Врач уже в нашем санатории не работает и так думаю, что следующий раз Ваши впечатления станут лучшими. Время обеда короткое, но в случае, что наш клиент не успеет заходить вовремя, всегда он обед получает. Наш персонал всегда готов выйти всем на встречу. Надеюсь, что в будущем будете довольны лечением у нас. С уважением
Michael Bart
21.12.2018