references
lidia Perjaru
02.11.2022
Negatives
We have been vacationing in Karlovy Vary at least once a year for many years, and we have always come across hotels with friendly staff. Unfortunately, in Richmond, starting from the Reception, the dining room, wellness everywhere, there were some problems and we did not feel comfortable.
Elena Granowski
31.10.2022
Positives
We have already vacationed 3 times in this hotel. I really like everything, you get positive emotions from the very first step into the hotel. Friendly girls at the registration desk, qualified medical staff, tasty and varied food, cleanliness everywhere. Our motto is "Einmal Richmond - immer Richmond"Negatives
Everything is fine, we are satisfied with everything.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Waldemar Stanke
31.10.2022
Positives
Second time in Richmond. Check-in from 02.10.22. to 10/15/22. A relative from Kazakhstan booked a room for us through Sanatorium.com. We were on vacation with two families. All liked it! Check-in is quick, the room is wonderful, the restaurant and food are excellent. The chef's dishes for dinner are huge and delicious. I liked all the procedures. Thank you to the paraffin and piloterma nurses! Attentive and polite. Nice area. We provided parking for cars. Everyone was happy and left in a great mood. We will come again.Negatives
No!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Andrey Bezruchkin
31.10.2022
Positives
We vacationed at the Richmond Sanatorium for the fourth time. Unfortunately, we missed two years due to Covid. We can say that the hotel, after a forced break, retained its staff and quality of services, added some positive aspects, which added advantages to accommodation and treatment. Regarding the check-in procedure, I would like to thank the girls at the reception. We checked in immediately upon arrival at 11.15, the rooms were already ready, we didn’t have to wait until 15.00. We were given a room of a higher category. During four visits to the hotel, three times we were given a room of a higher category. There are no complaints about the procedures. In the process of receiving treatment, it became clear that some procedures needed to be replaced. I contacted the doctor, and within 15 minutes the issue was resolved, without additional costs. Thanks to the nurses in room 6 on the 2nd floor, performing the paraffin and pilotherm procedures. I came before the appointed time a couple of times, they always met me halfway and did not make me wait for the appointed time. Cleaning, no complaints. If you need to change the size of your robe, please provide an additional towel, no problem. The hotel staff readily responds to any requests. At the same time, I booked two rooms for relatives from Germany. There were five of us, tables for four, but the girls in the restaurant always set us a table for five for dinner. There have been changes in the restaurant, two coffee machines have appeared! This makes me very happy. But it’s disappointing that there are no tablecloths or reusable cotton on the tables. napkins, and vases of flowers. This fact lowered the status of the Restaurant (I would like to call it a dining room). I think this is an echo of the pandemic; we have to save a little. The food was quite decent, they introduced an afternoon snack, but we never went. It seemed that the hotel was 100% occupied. Constant rotation of guests. The restaurant used a third room for dinner and lunch, which was not the case in previous times. I am very glad that the hotel has not lost its clientele, but rather has replenished its ranks! The area has not changed, it is still magnificent! Overall, the impression is positive! I highly recommend it to anyone looking for a quiet, relaxing holiday and relaxation!Negatives
No
Alla Iampolsky
30.10.2022
Positives
We have known the hotel for many years. very pleased. PEACOCK AND CAMILLA massages are pure PLEASURE. All the staff (except for the state Dvorska with balneo 0) are excellent.Negatives
GOS. DVORSKA (BALNEO 0 BATHS) SCREAMING BEFORE AND AFTER THE PROCEDURES. UNFILING AND ALWAYS ANGRY
Georgiy Konekevich
26.10.2022
Positives
Everything was at the highest level, just a fairy tale. Thank you very much to everyone. The food is incomparable, the park, forest, city are all wonderful!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Natalie Koop
24.10.2022
Positives
Location, the staff is friendly, helpful, competent.Negatives
Dinner hot dishes are not visible, which eliminates the possibility of choice.
Nina Jakob
23.10.2022
Positives
Very good food, nice staff, sauna landscape is very good, location is quiet.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Roland Grabowski
21.10.2022
Positives
👍👍👍👍Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Svetlana Todorova
18.10.2022
Positives
Excellent resort, I liked everything.Negatives
The water in the pool was cool, so we didn't swim. It would be nice to have a clock in the rooms.
Asya Shkineva
18.10.2022
Positives
Overall I liked everything.Negatives
It was written on the website that they do an examination upon arrival, but they did not take any tests from us.
Irina Vollenweider
18.10.2022
Negatives
We were dissatisfied with the transfer, everyone was from one place, but we went back separately in different buses. Routes were displayed very strangely: first to Berlin, then to Braunschweig, but the driver had to pick up the tourists from Berlin in the morningAnswer from Spa Hotel Richmond
Guten Tag, der Transfer gehört nicht zur Hotelleistungen und wurde nicht von uns organisiert. Mit freundlichen Grüßen Marketingabteilung Richmond.
Natalia Helwich
16.10.2022
Positives
It was a relaxing and very regenerative week for you.Negatives
If you arrive on Sunday, you won't get a doctor's appointment until Tuesday if you're unlucky. Unfortunately, those who only come for a week will not receive gas injections on Monday. In order to feel the effect of the injections you should have at least 5-6 injections. Unfortunately, this is not taken into account.
Igor Volkov
16.10.2022
Positives
Great location. Possibility of walking through the forest right outside the hotel door. Well organized and competent staff. The spa complex is beyond praise.Negatives
This is the third time we have booked a room with a balcony. This time we got a small, cramped and uncomfortable room 402. There was a closet next to the bed. It is impossible to open the door completely. Access to the safe is difficult. I think this is a flaw in the ordering service. If there are different rooms with a balcony, the client should know. Even with a difference in cost.
Galina Keist
11.10.2022
Positives
We really enjoyed our stay at the Richmond Hotel. Large bright room with a balcony overlooking the forest. The staff is professional and friendly. I especially want to mention the masseuse in room 1a room 9. And also all the girls in the restaurant worked quickly and attentively. The food is delicious and varied. the pool and saunas are great. everything is organized at the highest level. parking is also well organized and not expensive. I would like to come again.Negatives
No negative was found.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Valentina Schlik
10.10.2022
Negatives
The only disadvantage was that we reported to reception that the lamp was on, but no one responded.
Hady M Amer
09.10.2022
Positives
The staff are professional and friendly , especially the resturant and reception staffNegatives
The treatments were not satisfactory , i had only 18 procedure almost 5 of them are sitting in a room for oxygen breathing , i had been to the Richmond several times before , but never had too little procedure like this time , in 2 days of my stay i had only one procedure a day !!!!! Do you think that i travelled all the way for such far distance and paid that amount to have 18 treatment !!!
DIANA ESTER YAKOVISHIN
07.10.2022
Positives
Everything is fine, the location of the sanatorium is excellent, the attitude is good, the people are good-naturedNegatives
There was a minibar in the refrigerator in the room, they didn’t warn us that we had to pay for the water we drank. We drank it and brought new water, although we didn’t order it.. we didn’t talk about this when we checked in.. in the morning there is no opportunity to drink coffee or tea, only on breakfast. During the day, to drink coffee you have to go to the center. Maybe these are small things for some, but such small things add up to the overall impression. Next time we'll have to take this into account.
Markus Schröder
02.10.2022
Positives
Good location near the center. The application process was professional and problem-free. The ladies who did the work were always polite and committed. The furniture in the room was a bit dated but practical and large. Not as small as some other hotels. There was a safe. Not available in all hotels.Negatives
The room was not clean. You could see this, for example, because there was dirt on the floor. Some of the food wasn't what it should be in a relatively expensive 4-star hotel. For lunch and dinner there was only water and no other drinks. Other drinks such as coffee and juice were only available for breakfast. The WiFi was sometimes too weak. That's a no-go. I complained about this to reception. I was told there that they couldn't help me. The room was quite small. Could be bigger. Conclusion: The four stars are not deserved. And the price-performance ratio. Is too expensive.
Birgit Senglaub
02.10.2022
Positives
Excellent location, ideal for animal lovers. You can immediately go out into nature and go on long hikes with your dog. Walks are possible immediately without using transport. The city center can be reached along the Tepla in 10 minutes. No traffic noise. The cleanliness in nature is exemplary. The staff is very friendly, nice and helpful. The treatments are practical and have a very relaxing effect on the body. The use of the swimming pool and sauna area is unique. There is something for everybody. The breakfast and dinner are very tasteful and varied, there is something for every taste.Negatives
Unfortunately I can't say anything.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
LILIYA VYSOKOS
01.10.2022
Positives
Excellent sanatorium. Excellent location.Negatives
The food quality is good. But what caused trouble was the way the food was presented. Hot dishes were covered with lids (which is understandable). But! It does not take into account what is not visible to guests to select a dish. Usually there are signs above the dishes with the name of the dish and the ingredients that were used to prepare this dish. Or you could make a plate with this dish and cover it with cling film. Not all the serving cooks were polite, and some were downright aggressive and irritated. Therefore, this often spoiled the whole positive mood of staying at this sanatorium. I am a vegetarian and do not eat meat products. I had enough variety of food, but I had to give up soups completely, since cooks use meat broths when preparing skips. It is not entirely clear how you can cook vegetable soups using meat broths. I would like future chefs to take this nuance into account.
Viktor Stolyarov
01.10.2022
Positives
Everything is great! I wrote the exception in negative.Negatives
Upon check-in, I asked the administrator, since I am disabled, to give me, if possible, the largest room possible within the paid category of rooms. Of all the rooms in this category (they occupied an entire floor), only two rooms were very small and one of them (333) came across to me, although other rooms were also available at that moment. The administrator did not delve into my problem and gave me a number that came to her hand. This somewhat darkened our stay at the sanatorium. In all other respects we were very pleased with our holiday.
Erich Fritzler
30.09.2022
Positives
Too few resting places in the swimming pool and sauna area.
Viktor Hansen
30.09.2022
Positives
Everything was good, no cons...Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
DMITRY JOUK
29.09.2022
Positives
All was goodNegatives
More variety with food in the restaurantAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Alexander Baevich
29.09.2022
Positives
We were at the sanatorium for the first time, we really liked it, the staff is wonderful, the restaurant is wonderful and the girls are friendly. Hottm will return to you again. Good luck to youAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Vladimirs Pudovs
29.09.2022
Positives
Everything was just great. Thank you.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.