references
Alexander Zaytsev
17.11.2022
Positives
Very satisfied, will come again!👍👍👍
Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Turlubek Bermukhanbedov
15.11.2022
Positives
The procedures were carried out well, the nurses were great, the equipment was relatively new. The sanatorium is located away from the city, good for walking.Negatives
Saturday and Sunday are days off for the hospital, the last few days turned out to be a mess, if I had known in advance, I would have taken fewer days. There are no medical specialists at all, only one doctor, like a therapist, and he will write a story practically from your words. If you want to see another doctor, go to another clinic, the appointment is 200€... Analysis is additional 30€... The sauna is incomprehensible, they may not give you a towel and sheet, they may close it earlier, the pool may be made for walruses, foreign odors, unpleasant, no wheels , the faucet is standing, no one knows what kind of water... Mineral water should be warm, but in fact it’s cold... The food is not varied, it’s the same almost every day. The juice can be diluted... The rooms are cramped, there is no space, all my knees were knocked off the corners of the bed and chairs (why there are three chairs and a table is unclear). They don’t provide free water, as they usually do in the rooms, you drag it from the city, there is no kettle, the minibar is full, but the prices are wow... I definitely won’t go to Parkhotel Richmond again.
Nathan Abramov
14.11.2022
Negatives
TV is useless. there are no programs in either Russian or Hebrew, incl. didn't see anything. If we knew in advance, we could cook something in the rooms; there are no kettles. There is no way to make tea or coffee in the evening
Uwe Poweleit
13.11.2022
Negatives
No staff in the evening who can help with problems. There were problems with the heating in our room. The heating was so loud that it was impossible to sleep. Otherwise we were very satisfied. Kind regards, Uwe Poweleit
Georg Knorr
13.11.2022
Negatives
1-Sort out old bed linen 2-Repair the floor in the bathroom of room 537.
Stig Pedersen
13.11.2022
Positives
Just a wonderful hotel and the lokation is amasingAnswer from Spa Hotel Richmond
Thank you for your feedback. Have a nice day. Marketing Department Parkhotel RICHMOND.
Alexander Podlich
12.11.2022
Positives
Location of the hotel, wellness area size selection, nice friendly reception staff and service in the restaurant very hardworkingNegatives
Unfriendly manager (restaurant), wellness area needs repair work, you have the feeling that it is never cleaned up (and that in times of Corona), no drinking water in the sauna area
Valentina Gazdiyeva
12.11.2022
Positives
Wellness area,Negatives
No drinking water in the sauna area, better cleanliness in saunas, shower cubicles, rooms, repair work in the wellness area, friendliness of the shift manager (older blonde) is to be desired, no tea selection at lunch and evening, juice from the machine cannot be enjoyed (like dishwater )
Andreas Erch
12.11.2022
Positives
Everything is just super location food treatment everything is great until next yearNegatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Galina Kofman
07.11.2022
Positives
A magnificent and beautiful place for relaxation and treatment. The doctor is very attentive and understanding. I really liked all the procedures she prescribed and all the staff were very attentive to any wishes.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Julia Kiefer
06.11.2022
Positives
Everything was fine, I have no minus POINTSAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Jürgen Dr. Lauche
05.11.2022
Positives
The doctor, Dr. Podlipna was very competentNegatives
The staff during the treatments were not friendly and only gave explanations about the treatments when asked. Unfortunately, the dining room was very full, you had to fight for food and coffee, you should have introduced two meal times with fixed tables for the guests
Olga Ryshkov
03.11.2022
Positives
Very friendly staff, special cleaning staff, a very attentive service with the food from a very friendly lady Tatjana. Thank you very much, we'll be happy to come back.Negatives
An additional coffee machine would be very helpful for breakfast. There are two available, but unfortunately there won't be enough for breakfast tomorrow morning.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir werden uns bemühen, unsere Service ständig zu verbessern. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Tatyana Verzub
02.11.2022
Positives
There are no cons. The best hotel in Karlovy Vary. Perfect cleanliness, excellent breakfasts and dinners (for every taste, variety of dishes) Excellent treatments, I especially want to mention the massage therapist Vesyoly. Next time only RichmondAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
lidia Perjaru
02.11.2022
Negatives
We have been vacationing in Karlovy Vary at least once a year for many years, and we have always come across hotels with friendly staff. Unfortunately, in Richmond, starting from the Reception, the dining room, wellness everywhere, there were some problems and we did not feel comfortable.
Elena Granowski
31.10.2022
Positives
We have already vacationed 3 times in this hotel. I really like everything, you get positive emotions from the very first step into the hotel. Friendly girls at the registration desk, qualified medical staff, tasty and varied food, cleanliness everywhere. Our motto is "Einmal Richmond - immer Richmond"Negatives
Everything is fine, we are satisfied with everything.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Waldemar Stanke
31.10.2022
Positives
Second time in Richmond. Check-in from 02.10.22. to 10/15/22. A relative from Kazakhstan booked a room for us through Sanatorium.com. We were on vacation with two families. All liked it! Check-in is quick, the room is wonderful, the restaurant and food are excellent. The chef's dishes for dinner are huge and delicious. I liked all the procedures. Thank you to the paraffin and piloterma nurses! Attentive and polite. Nice area. We provided parking for cars. Everyone was happy and left in a great mood. We will come again.Negatives
No!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Andrey Bezruchkin
31.10.2022
Positives
We vacationed at the Richmond Sanatorium for the fourth time. Unfortunately, we missed two years due to Covid. We can say that the hotel, after a forced break, retained its staff and quality of services, added some positive aspects, which added advantages to accommodation and treatment. Regarding the check-in procedure, I would like to thank the girls at the reception. We checked in immediately upon arrival at 11.15, the rooms were already ready, we didn’t have to wait until 15.00. We were given a room of a higher category. During four visits to the hotel, three times we were given a room of a higher category. There are no complaints about the procedures. In the process of receiving treatment, it became clear that some procedures needed to be replaced. I contacted the doctor, and within 15 minutes the issue was resolved, without additional costs. Thanks to the nurses in room 6 on the 2nd floor, performing the paraffin and pilotherm procedures. I came before the appointed time a couple of times, they always met me halfway and did not make me wait for the appointed time. Cleaning, no complaints. If you need to change the size of your robe, please provide an additional towel, no problem. The hotel staff readily responds to any requests. At the same time, I booked two rooms for relatives from Germany. There were five of us, tables for four, but the girls in the restaurant always set us a table for five for dinner. There have been changes in the restaurant, two coffee machines have appeared! This makes me very happy. But it’s disappointing that there are no tablecloths or reusable cotton on the tables. napkins, and vases of flowers. This fact lowered the status of the Restaurant (I would like to call it a dining room). I think this is an echo of the pandemic; we have to save a little. The food was quite decent, they introduced an afternoon snack, but we never went. It seemed that the hotel was 100% occupied. Constant rotation of guests. The restaurant used a third room for dinner and lunch, which was not the case in previous times. I am very glad that the hotel has not lost its clientele, but rather has replenished its ranks! The area has not changed, it is still magnificent! Overall, the impression is positive! I highly recommend it to anyone looking for a quiet, relaxing holiday and relaxation!Negatives
No
Alla Iampolsky
30.10.2022
Positives
We have known the hotel for many years. very pleased. PEACOCK AND CAMILLA massages are pure PLEASURE. All the staff (except for the state Dvorska with balneo 0) are excellent.Negatives
GOS. DVORSKA (BALNEO 0 BATHS) SCREAMING BEFORE AND AFTER THE PROCEDURES. UNFILING AND ALWAYS ANGRY
Georgiy Konekevich
26.10.2022
Positives
Everything was at the highest level, just a fairy tale. Thank you very much to everyone. The food is incomparable, the park, forest, city are all wonderful!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Natalie Koop
24.10.2022
Positives
Location, the staff is friendly, helpful, competent.Negatives
Dinner hot dishes are not visible, which eliminates the possibility of choice.
Nina Jakob
23.10.2022
Positives
Very good food, nice staff, sauna landscape is very good, location is quiet.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Roland Grabowski
21.10.2022
Positives
👍👍👍👍Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Svetlana Todorova
18.10.2022
Positives
Excellent resort, I liked everything.Negatives
The water in the pool was cool, so we didn't swim. It would be nice to have a clock in the rooms.
Asya Shkineva
18.10.2022
Positives
Overall I liked everything.Negatives
It was written on the website that they do an examination upon arrival, but they did not take any tests from us.
Irina Vollenweider
18.10.2022
Negatives
We were dissatisfied with the transfer, everyone was from one place, but we went back separately in different buses. Routes were displayed very strangely: first to Berlin, then to Braunschweig, but the driver had to pick up the tourists from Berlin in the morningAnswer from Spa Hotel Richmond
Guten Tag, der Transfer gehört nicht zur Hotelleistungen und wurde nicht von uns organisiert. Mit freundlichen Grüßen Marketingabteilung Richmond.
Natalia Helwich
16.10.2022
Positives
It was a relaxing and very regenerative week for you.Negatives
If you arrive on Sunday, you won't get a doctor's appointment until Tuesday if you're unlucky. Unfortunately, those who only come for a week will not receive gas injections on Monday. In order to feel the effect of the injections you should have at least 5-6 injections. Unfortunately, this is not taken into account.
Igor Volkov
16.10.2022
Positives
Great location. Possibility of walking through the forest right outside the hotel door. Well organized and competent staff. The spa complex is beyond praise.Negatives
This is the third time we have booked a room with a balcony. This time we got a small, cramped and uncomfortable room 402. There was a closet next to the bed. It is impossible to open the door completely. Access to the safe is difficult. I think this is a flaw in the ordering service. If there are different rooms with a balcony, the client should know. Even with a difference in cost.
Galina Keist
11.10.2022
Positives
We really enjoyed our stay at the Richmond Hotel. Large bright room with a balcony overlooking the forest. The staff is professional and friendly. I especially want to mention the masseuse in room 1a room 9. And also all the girls in the restaurant worked quickly and attentively. The food is delicious and varied. the pool and saunas are great. everything is organized at the highest level. parking is also well organized and not expensive. I would like to come again.Negatives
No negative was found.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Valentina Schlik
10.10.2022