references
TATIANA IASHINA
12.01.2017
Positives
A beautiful large sanatorium, far from the sources (15-20 min.) The head doctor, Yana Karaskova, is very attentive and professional. Friendly and helpful staff. The food is varied, for every taste, and there is also a large selection of cheeses. Wonderful New Year's program! This is not the first time I have booked sanatoriums and transfers on sanatoriums.com, everything is very clear and reliable, thank you very much for your work. The holiday was a success!Negatives
The only thing I didn’t like: there was poor ventilation in the bathroom (room 307). And, probably, in the summer it will be noisy in this room, because... Loading and unloading bed linen, etc., cars are parked under the window.
Андрей Катрушин
12.01.2017
Positives
In general, we are satisfied with our stay in this sanatorium. I didn’t like the massage, so they replaced it with another procedure. The food in the restaurant is very tasty and quite varied. I liked everything about the sanatorium, thank you.
Татьяна Калиновская
07.01.2017
Positives
Excellent attitude of the staff at the reception (Olga), in the restaurant (Anna and Zlata) and the health workers.Negatives
The time interval for lunch and dinner is short.
Елена Бережная
07.01.2017
Positives
I really, really liked everything, and even if Richmond is not so close to the sources, the level of treatment, quality of food and attitude towards guests more than cover everything. I will definitely return to this hotel
Alexandra Bogdanova
06.01.2017
Positives
I was pleased with the accommodation, treatment, good and attentive doctors, friendly staff. We had great rest!Negatives
Meals are based on the principle: those who don’t have time are late. If you come for dinner after 19.00, you run the full risk of remaining hungry.
Marina Vinatier
04.01.2017
Positives
I rested in December 2016, this is my favorite sanatorium in Karlovy Vary. Excellent combination of price and quality. Excellent accommodation, room cleaning, quality of furniture - everything is wonderful! The medical department is excellent! The procedures were completed on time, the medical staff was always helpful, friendly, and polite. Many thanks to the chief physician, Yana Karaskova, for the excellent organization of the work of the medical department. The food was very tasty and varied, special thanks to the chefs. Also professional and competent reception staff. Any request was fulfilled immediately, and the optimal solution was found. Thanks a lot, everyone ! I always return with great pleasure to this hotel!Negatives
To my great surprise and disappointment, this time there was also some negativity. The problem was in the restaurant with the waiters. I have never seen such an ugly attitude towards hotel guests in all my many visits. They gathered in the middle of the hall, laughed, criticized the visitors, who sat where, who took how much food, shook the tablecloths almost into the plates. They demonstrated their dissatisfaction in any way. Just what? Or by whom? This disgrace lasted for two long weeks until the restaurant director intervened and stopped the unworthy behavior of his employees. The same people, it turns out, can behave kindly and politely. I hope this was an isolated incident and it won't happen again! This is unacceptable for Richmond's reputation, which has been built up over the years.
сергей кокорев
28.12.2016
Positives
Friendly staff, wonderful food, nice rooms. Mineral spring in the building, good medical procedures, reasonable prices.Negatives
I was not satisfied with the quality of the massage: - reflex - nothing at all;. classic, compared to what he did in other places, is very weak. Massage of the collar area is done without supporting the body on anything - unprofessional. Foot massage - I would like it to be included in the list of regular procedures.
Larisa Valdaeva
26.12.2016
Positives
Thanks for all! As always everything is great!Negatives
The only unpleasant moment about the treatment: the massage in room No. 5 on the 2nd floor of the Balneo cannot be called a massage. 15 minutes and you are free, and sometimes even less time.
Nikolaj Schmidt
26.12.2016
Positives
First of all, we want to say a huge THANK YOU to the sanatoriums.com team and personally to Vladislav Burya, they did an excellent job. We had a good rest, the food was excellent, the staff was friendly, everything was great, we will come again. THANK YOU to everyone.
Вячеслав Клесов
26.12.2016
Positives
A wonderful sanatorium, we will definitely come again. Special thanks to the medical staff during the procedures.
Лариса Степанова
25.12.2016
Positives
A suitable place for elderly people to relax. Calm and quiet. Very convenient 3 meals a day. It’s good that you can get treatment and drink mineral water without leaving the hotel. A very suitable option for the lazy!Negatives
No negativity. No complaints.
Rafik Aliullov
24.12.2016
Positives
My wife and I are on vacation and treatment in Richmond for the second year. I like everything!!!! There are no disadvantages. We think next year we will definitely go to Richmond and only to Richmond.Negatives
Request: prohibit vacationers from going to restaurants in sportswear.
Nikolay Malkin
23.12.2016
Positives
We have been to Karlovy Vary many times in different sanatoriums, but we didn’t consider Richmond because of the distance from the sources, but in general this has its advantage in vain, we walked a lot. We really liked the sanatorium: the doctor (we had the head doctor of the sanatorium) was a very attentive and friendly woman, the treatment and food were very good, the staff was kind, and the room was just super.Negatives
No
Андрей Беспалов
23.12.2016
Positives
I can only say one thing - I really liked it, we are inspired by the trip to Karlovy Vary
Олег Кадькало
21.12.2016
Positives
Good day everyone! We vacationed in Richmond 12/5-18/16. Full 2 weeks of FBT cost 1100 euros, which is very good for such quality. I can safely say that the hotel is one of the best in Karlovy Vary, definitely in the top 5. Only Imperial and Pupp are cooler (but not necessarily better in all respects), maybe there are others that I’m not familiar with, but the prices there are 2-3 times higher even for the same winter period, and I’m afraid to guess in the summer. What I liked: 1) location - on the outskirts of the city, almost on the outskirts, but this is a plus, since silence, privacy, beautiful nature and walking distance go together perfectly. What surprised me was that in December birds sing around Richmond and storks fly. 2) procedures - good quality of the sanatorium fund and the work of the staff, 3) food - this is not 5* in Egypt and Turkey, where the food is 5++++, but here everything is good, tasty and the work of the staff is excellent, 4) the hotel itself beautiful, with beautiful high hills around it. 5) we were given a room of a higher category without any additional payments, we were just lucky, but according to reviews, this happens often and it’s also nice. The room was on the 3rd floor, spacious, bright, with a beautiful view of the river, there was sun all day in the room, which is very pleasing in December. 6) swimming pool and sauna complex - it alone is worth going to this hotel. We spent almost all evenings there. There are only five hotels in Karlovy Vary with such complexes and they are all expensive. 7) Of course, I liked the town itself, the excursions, the mineral waters, but that’s a different story. To sum up what has been said, we will go to Richmond again and take our parents. We talked with people at the hotel who came there 7-8 times. Guests would not return to a bad place. A few words of gratitude to the Sanatoriums project for the excellent work and attractive holiday offers. All issues were resolved by Vladislav quickly and efficiently. Thank you!Negatives
There are a couple of points that I would like to note. 1) In general, the attitude of the staff and the work of the nurses is excellent, but, as everywhere else, there are comrades who sometimes slack a little and don’t finish something in a hurry. We recommend that you check the temperature of the water in the baths. If the doctor wrote 37 degrees in the direction, ask the nurse to show a thermometer in the bath with this temperature. We had a couple of times when the water was turned on colder, but it cooled down quickly anyway, it became uncomfortable and you could even catch a cold. There are no more comments about the nurses. Some guests said that the quality and quantity of procedures in Marianske Lazne was better than in Karlovy Vary and specifically Richmond, but we were completely satisfied with everything. 2) A few words about life in general. In the hotel during our stay there were up to 90% Russians and Ukrainians, and, as I understood, most of them were emigrants who had long left Russia and lived in Germany, Switzerland, etc. I don’t want to generalize and talk about everyone, but I was very surprised by the number of whiners among these people - they didn’t even triple, they constantly whined - the nurses are slow for them, their rooms are poorly cleaned, they don’t like the food, the doctors are bad, it’s Putin’s fault, etc. Without the whiners, this hotel and, in general, our world would be much better, but, I understand, this is not a complaint against the hotel. Just a general wish - be a cheerful bee who sees flowers and fragrance everywhere, and not a gloomy fly who sees garbage and shit everywhere. Have a great time everyone and enjoy your stay in Richmond!Answer from Spa Hotel Richmond
Уважаемый господин Кадькало, спасибо Вам за Ваш отзыв и все замечания, которые Вы нам прислали. Мы все передали ответственному менеджеру и надеемся, что Ваш следующий отдых у нас уже будет проходить без проблем. Желаем Вам в Новом году всего доброго, крепкого здоровья, счастья и радости. Надеемся Вас скоро увидеть у нас. С уважением, менеджер Parkhotel Richmond Kateřina Křišťálová.
Николай Кардаков
20.12.2016
Positives
Rest and treatment in Richmond was a Christmas gift for my wife and me. The hotel is located remotely from the colonnade, which is a plus - 20 minutes to the springs and 20 minutes back along the Goethe path, along Tepla, a pleasure. It’s a pity that the schedule of procedures allowed such a walk twice a day, the third time we drank water at the hotel (which is also very convenient). The hotel is magnificent, a feeling of comfort, a good atmosphere, cleanliness. feeling of a palace. The medical staff works clearly, attentively, and tactfully. Special thanks to the physiotherapist Yana - gymnastics in the pool gives a surge of strength and vigor. She herself is a model of concentration and passion for work. We visited the pool and sauna 2 times a day, gymnastics and free swimming, of course, the Kneipp path and mineral baths. The maids are friendly and very attentive. The food is varied and everything is so tasty that there was a fear of gaining weight. However, the dishes are prepared in a balanced manner, without excess fat, lots of vegetables, meat, fruits, low-calorie baked goods. As a result, we even got a minus in weight. The reception is perfect. Thank you. Thank you. Thank you.Negatives
There is no negativity in a fairy tale. It was a fabulous holiday.
Елена Агашкова
20.12.2016
Positives
We were on vacation for the first time in Richmond and are glad that our first experience was so successful. Before the trip, and after, I read the reviews. Honestly, I don’t understand the negative ones. The staff is very attentive and friendly. We lived in a room two categories higher than what we booked (a nice bonus). The food is excellent, they always try to add something new and, of course, tasty. In the restaurant I heard the phrase “Why is everything so delicious, there must be at least something that’s not tasty,” but no, everything was great. I liked the approach to treatment. You know, Richmond has its own special microclimate. We communicated with Russians, Germans, and Ukrainians. Nice people, pleasant communication. Many thanks to the management of the sanatorium, as well as to the Sanatoriums.com team, with whose invaluable help our vacation was so wonderful. Special words of gratitude to Vladislav Bure. Thanks everyone!!!Negatives
Loved Richmond too much. I really didn't want to leave. We are already planning a vacation for next year and only in Richmond!
Юрий Опрюк
20.12.2016
Positives
This is not my first time here. They gave me a very good discount. We opened a new spa area. They promised to take money, but so far it’s free.Negatives
The food became worse; game almost disappeared. But I didn’t go hungry. Swimming pool from 8.00 and in other resorts from 7.00. You can swim in the morning before the procedures. One towel and sheet per day free of charge. It would be better if they allocated towels and sheets for the number of paid days - and you regulate it yourself. It is written that there is a fee for transferring procedures, but I didn’t like the schedule (maybe they just wanted money). But I didn’t change - I endured it. The staff shows with all their appearance - give me a tip. I think you need 3 appointments with a doctor. But mostly I was satisfied with my vacation.
Александр Филиппов
19.12.2016
Positives
BEST VALUE FOR PRICE AND QUALITY! The Spa area is beyond praise, the location is the best, the staff is super, the medical sector is the best. Respect and respect!! See you soon!!!Negatives
You can't be good like that!
Наталья Павлова
13.12.2016
Positives
very good room capacity, wonderful swimming pool complex, good medical facilities, beautiful restaurant, friendly hotel and medical center staff.Negatives
constant problems with places in the restaurant for lunch and dinner, I believe that in order to solve this problem, it is necessary either to assign permanent tables to vacationers, or better yet, to extend the time for lunch and dinner from 1.5 hours to 2.5 - 3 hours, as in other worthy sanatoriums KV. I really didn’t like that the waiters, half an hour before the end of the meal time, while people were still eating, began to change the tablecloths and set the tables for the next meal, not allowing vacationers to these places and sending them to the eight-seater tables. Actually, this is a restaurant, not a canteen in a pioneer camp. I think that it is in the organization of meals that the restaurant does not improve. The quality of food preparation is average, in particular the fish was not always well prepared. Small selection of fruits and very few desserts.
Konstantin Agaev
13.12.2016
Positives
Large, clean and comfortable rooms. Excellent bath complex. Delicious, varied menu. Attentive staff at reception and in the restaurant. The rooms are cleaned well and quickly, bed linen is changed frequently. We had a family vacation at the Richmond Hotel for the second time and were very pleased! Fifteen days flew by like one. I didn’t want to leave the hotel at all!Negatives
There is no negativity. Disadvantages: the treatment staff reduces the time of procedures by one or two minutes. Inattentive attitude of medical personnel (after pelotherm they do not wipe the back and lower back from dirt).
Igor Balaban
12.12.2016
Positives
A unique location, thanks to which you are literally saturated with ozone and the smell of the forest. And the remoteness of the sources promotes active pastime and the development of race walking skills. Proper food, attention of the staff, cleanliness and organization, flexible pricing policy set Richmond apart from other similar KV health resorts.Negatives
The negative was present according to individual vacationers, but was not noticed.
Dmity Gudulin
11.12.2016
Positives
Excellent resort for your money. Good quality of treatment and equipment. There are no queues for procedures. There is a mineral spring in the sanatorium itself. Polite and patient staff. A wonderful water complex of 4 saunas, a jacuzzi and a swimming pool was free of charge during our holidays. Decent food quality. There are a lot of different meat dishes, salads, broths and soups served. Always fresh and tasty cheese. Cleanliness and order in the premises. Room cleaning is good. The robes are fresh.Negatives
Dinner starts very early and lasts very little. Just 1.5 hours. You don’t always have time to come back from an excursion. The quality of coffee from the machine in the morning is rather poor. The boiling water for tea from the same machine is not too hot, making it difficult to brew tea.
Maryna Navrotska
07.12.2016
Positives
Special thanks to the “Sanatorium” for a wonderfully organized vacation - the feedback from clients is simply amazing! And I only have the most wonderful impressions and memories about “Richmond” - before I even got back home, I already want to go back there!Negatives
I would like to advise “Richmond” to extend lunch and dinner times, at least by half an hour, and dinner – generally by an hour; Before 19-30 dinner is not convenient - you don’t have time to come running from a walk, much less from an excursion!;))
ANNA MIRZOEVA
28.11.2016
Positives
Excellent location of the hotel, stunning park-forest surrounding it, equipped walking paths. The procedures are clear and well organized. The staff is polite, room cleaning is regular, no complaints. The hotel's big advantage is the swimming pool and sauna complex.
Владимир Киреев
27.11.2016
Positives
We were on vacation in Richmond for the second time. The hotel staff is wonderful and creates a homely atmosphere. The promenade is 1.5 km from the springs, but the hotel has a connected spring, and you can take a walk in the hotel park. We will definitely come again and again.Negatives
There is no negative from rest. if someone goes to look for the negative instead of the positive, he will always find it.
Olga Lisovska
24.11.2016
Positives
We rested and were treated in the Richmond sanatorium for the first time from 02.11. to 22.11. We were very pleased with the organization of treatment, food and the work of the staff. The sanatorium is located in a very beautiful natural park, not far from the city center. The staff is very attentive and friendly. The food is above all praise. -tasty, varied and healthy. There were no problems with the transfer either. Thank you very much for everything! We are thinking of coming several more times and will definitely recommend it to our friends.Negatives
We don't remember anything.
олег крылов
23.11.2016
Positives
I liked everything, great hotel. thank you to the hotel staff for your hospitality
Olga Stezhko
22.11.2016
Positives
Thanks for all! For the pleasure of being with you!!! Kind, sweet, nice people work at the hotel.Negatives
I would like better cleaning of the rooms. And changing the mattresses on the beds to harder ones.
Раиса Балакис
21.11.2016