references
Lidiia Povllainen
24.02.2018
Positives
This is not the first time my husband and I have been to Karlovy Vary; we have stayed in other sanatoriums, but this is the third time we have been to Richmond. It has become for us a place where we want to return. Many thanks to all the staff: our dear Yana Karaskova, a professionally competent doctor, nurses, reception staff, restaurant workers, cooks and waiters, bartenders in the bar, maids - they all made our stay and treatment comfortable and effective, We wish the entire team of the Richmond sanatorium to keep the same high level of service and, of course, to the meeting next year.Negatives
Unfortunately, we were placed in room 402, where the floors creaked and swayed very much.
Taisiia Dolgova
21.02.2018
Positives
Good day everyone!!! I visited the Richmond sanatorium for the second time and I wouldn’t exchange it for any other. A lot of positive! I received all the treatment I wanted. Accommodation, treatment, food - excellent. Thank you very much to Doctor Podlipna for your attention. This is the second time I’ve seen her and I hope to see her again. A visit to a doctor if necessary is more than agreed upon when booking. Recipes are free. Replacement of procedures is also free - verified. If you were late, there was no negative thing - I was fined once on a dry oxygen bag. They were just advised to arrive 5 minutes early. I would like to mention the masseuse Kamila - a very good massage. Spa is a fairy tale!!! The service staff is top notch. Friendly and smiling. For my birthday I received a compliment from the sanatorium - a bouquet of flowers! If someone is bothered by walking 1.5 km 3 times a day, you can buy a one-month pass for 360 CZK (1000 rubles). The ticket office is located at the city station Torzhnitsa next to the bookstore (don't forget to take a photo with you). At my request, they extended my stay in the sanatorium for the same price for 4 days. There are seats in the dining room as desired. Everything is very tasty. You can arrange lunch or dinner any day. The girls and boys at the reception and booking are attentive. Everything is fine with luggage - there are wonderful assistants. A couple of times I didn’t like the music during oxygen therapy - well, I’m not a fan of opera and couldn’t fall asleep. With instrumental music I slept peacefully for 90 minutes, didn’t even wake up for exercise There is no negativity. Totally positive!!!!! .Greetings to everyone and see you soon!!!
ELENA LEVCHENKO
20.02.2018
Positives
We had a wonderful time. Friendly staff, the food in the restaurant is excellent for all tastes, we liked the procedures prescribed by the doctor, we especially want to note the high class of massages. A good swimming pool, the presence of a small pool, approximately 2x2 m in size, with 100% natural thermal mineral water, 5 types of saunas. Snow-white linen. I liked everything very much. Many thanks to the hotel team!!!Negatives
No
Viktor Schneider
15.02.2018
Positives
Richmond Sanatorium is the most excellent sanatorium. The staff is friendly, the food is excellent, the rooms are cleaned every day. The linen is snow-white and of excellent quality. This is the third time we've been there. The restaurant was even better, which didn't have a very good effect on the figures!!! Well done to the chef and all the kitchen staff! Respect to you! Doctor P. Karaskova, as always, is attentive. See you again Richmond!Negatives
There is no negativity.
Andrei Vinahradau
12.02.2018
Positives
I liked the competent consultation and attentive attitude of the head physician KARASKOVA JANA. I was pleasantly pleased with the well-coordinated work of the medical staff (no queues for procedures). Nice updated swimming pool with saunas. High-quality room cleaning. Special thanks to the hotel administration for the birthday compliment of a bouquet of flowers.Negatives
There are not enough sun loungers in the pool to relax.
Надежда Степкина
11.02.2018
Positives
Everything is fine. I will recommend your hotel to friends.
Nathalie Tiokhina
11.02.2018
Positives
Nice room, very clean. Polite staff. I really liked the massage and beauty salon.Negatives
The food was delicious, but almost always barely warm!!
Galina Mishkina
10.02.2018
Positives
Treatment, food, accommodation, cleanliness of the hotel and rooms, a magnificent park, as well as the friendliness of the staff.Negatives
It’s a bit far from the sources, I would like a little more procedures for complex treatment and information during what period of prevention of the main source of mineral water.
Люлмила Мороз
09.02.2018
Positives
Doctor P. Karaskova, as always, is attentive, the staff is smiling.Negatives
The food has become worse, the side dishes and soups are monotonous, the fruit is of poor quality. Room cleaning leaves much to be desired. Dust in less accessible places cannot be wiped off; there is a persistent smell of carpet in the room.
Aleksandr Levin
09.02.2018
Positives
Mostly professional treatment. We especially note the masseuse Betta. We were lucky to be accommodated in Suite A. Overall, we were happy with the trip, and a big thank you to the operator!
Александра Винник
08.02.2018
Positives
Wonderful, wonderful, positive! The full range of services was provided. The room they gave us was even higher than the category we ordered. All necessary procedures were included, the opportunity to take free tests, visit a doctor, if necessary, even more than agreed upon. The kitchen is excellent! The waitresses are welcoming and friendly. Special thanks to the older diet sister for her attention! The room was cleaned daily, linen and towels were changed every two days upon request. The linen is snow-white and of excellent quality! The treatment department after renovation, the procedures were pleasant and comfortable. Thank you!Negatives
Distance from sources! But you can strain yourself a little :-)))
Liubov Morgunova
07.02.2018
Positives
Very good hotel! The second time met our expectations! Very good work by all the staff, from the receptionist to the maids!!! Everyone is just great!!! I would like to come to you again and again!!! The restaurant on this visit was even better, which did not have a very good effect on the figures!!! Well done to the chef and all the kitchen staff! Respect to you!!! See you soon Richmond!!!Negatives
No .
Станислав Елкин
07.02.2018
Positives
An excellent sanatorium with a highly professional team. The food is excellent.
Nataliia Tereshina
06.02.2018
Positives
Great value for money, extremely competent management, great location, great food. Special thanks to the sanatoriums team - everything was done on time, competently, unobtrusively.Negatives
There is practically no negativity. A small drawback is the lack of mineral baths. I highly recommend this resort.
Oleg Savitch
05.02.2018
Positives
The sanatorium is located in a forest area. The food and service of the restaurant workers is excellent. The balneocenter is excellent, swimming pool, etc. The bed is clean and snow-white.Negatives
The preferred procedures were denied at the first examination by the doctor in a rude manner. We paid for a LUX room. The room was located opposite the treatment room. The fuss made it difficult to sleep if there were no procedures. The procedures were scheduled at different times, and I had to wake up at 6:30 to get ready for the procedure. Then we had to run to breakfast, drinking mineral water on the way. The nurse who applied the mud compresses behaved rather rudely. They spat on everything and left on Friday morning, although they paid before Sunday lunch, without even finishing the paid rest and procedures. They didn't give me slippers, so I had to buy them there. Yes, my soul was left with an unpleasant aftertaste from the unfinished vacation. There is a line in the restaurant, just like during the USSR for shortages. In short, it will go with vodka...
michael gringauz
05.02.2018
Positives
I liked the foodNegatives
We arrived for 7 days. The procedures were concentrated into 4 days. On the penultimate night, the electricity and water in the hotel were cut off due to an accident. The heating in the room only returned in the evening, the spa did not work, and we did not receive the chef's portion. The money was not returned but a luxury room was paid for. When contacting the sanatorium, we received an answer that they had nothing to do with the problems...
Lidiia Diachkova
05.02.2018
Positives
Great holiday. All liked it! The treatment was organized competently, a spacious room with a balcony, food for every taste. A 15-minute walk to the springs 2 times a day is excellent physical activity. Daily swimming pool with saunas. We are glad! The holiday was a success!Negatives
No
Светлана Орос
05.02.2018
Positives
Only everything is superlative, nothing superfluous, the rest is very good, treatment, the staff is very attentive. Thanks everyone.Negatives
There are no cons!
Ekaterina Orlova
04.02.2018
Positives
I really liked the hotel. Excellent food in the restaurant, excellent cook. Everything we tried was very tasty! It takes about 20 minutes to walk along a beautiful flat path to the springs - a very pleasant experience. The hotel has a wonderful spa complex - between treatments and in the evening we swam a lot (not many people). Friendly staff; When drawing up the procedures, we took into account all our wishes - thank you! The rooms are comfortable; Cleaning every day is excellent!!! Liked everything ! I am grateful to the management and staff of the hotel for a wonderful stay. I'll be happy to come back again.Negatives
There is no doctor at the hotel on Saturday and Sunday, so everyone who comes on these days will see a doctor only on Monday or Tuesday. If your vacation is 2 weeks, then this is probably not critical, but if you come for a week, it is not very comfortable. I didn’t really like the therapeutic group gymnastics and water aerobics - the classes last 15 minutes and are designed for people 70-80 years old (nothing to say), despite the fact that these classes are attended by people much younger; it is necessary to reconsider the approach to conducting these classes.
Yan Lyuter
03.02.2018
Positives
Very good SPA complex. The staff is very positive.Negatives
The quality of cleaning is low. Lack of dietary nutrition.
Tatiana Shcherbakova
02.02.2018
Positives
I liked everything very much, I would love to come back again.Negatives
The dessert at dinner could be more varied, and the titanium tea is simply terrible.
Aleksandr Semenov
01.02.2018
Positives
We had a rest and left home in such a mood that we wanted to stay for at least another month, but alas, work is bossing us around. The sanatorium is very good, everything was great. We will try to come again by the summer.
Oksana Naluznaa
29.01.2018
Positives
Comfortable, clean Professional approach to treatment Good location Polite staff Excellent cuisine
Robert Bakalyar
29.01.2018
Positives
Cozy room on the 3rd floor, helpful staff, high-quality food, high-quality cultural program!Negatives
They gave fewer procedures than they should have! Once at dinner, we and our friends were poisoned by stale cakes!
Nikolaus Aberle
29.01.2018
Negatives
Room cleaning is very bad. In two weeks, not only one elderly cleaning lady did wet cleaning and vacuumed once.
Mezhenin Vasiliy
28.01.2018
Positives
Good staff, good food, good treatments, especially massage, comfortable environment. The hotel building and interior are beautiful.Negatives
Interruptions in hot water. There is no curtain in the bathtub, water pours onto the floor when taking a shower. There is no free drinking water in the room or a water dispenser on the floor. But this did not deteriorate the overall good impression of staying at the sanatorium.
TATIANA KUZNETSOVA
28.01.2018
Positives
I really liked the attending physician (Yana Karaskova) - a competent specialist who knows and loves her job, and is simply a good, sincere person who always meets halfway and will help in any situation and will charge you with her positivity! I liked the SPA complex - dry sauna, steam room, herbal, salt, infrared chambers, Kneipp path (though without pebbles), jacuzzi, swimming pool. High-quality room cleaningNegatives
In my opinion, there is insufficient organization of the work of the sanatorium restaurant - if you come for dinner (from 18-00 to 19-30) not at six, but at half past seven, then there is simply nowhere to sit. Perhaps it would be worth thinking about expanding the premises or assigning tables to rooms (in this case, you always sit in a permanent place and the hotel staff is always aware of who has not yet eaten). Wi-Fi worked intermittently After an emergency shutdown of water and light (01/21/18), the TV started working only in the evening of the next day. But in principle, these are all little things that you shouldn’t pay attention to! Relax and enjoy your treatment! Health, good luck and love to everyone!
Igor Blaginin
27.01.2018
Positives
The food is good, especially fresh vegetables. I would like to see more variety in dietary cuisine, but this is probably not a simple question. It would be advisable to try out the ordering system for the next day.Negatives
There is no negativity. Only positivity.
Natalia Treyerova
26.01.2018
Positives
A wonderful stay in a hotel that you will always want to return to.Negatives
No
Svetlana Kozhina
25.01.2018