references
Kristina N.
05.02.2023
Positives
The hotel has a great location, the rooms are clean and bright. The food was always delicious. Restaurant staff were always very friendly and helpful and always did a great job.Negatives
During treatments, with the exception of a few employees, the staff was mostly unfriendly and annoyed.
Люлмила М.
04.02.2023
Positives
Good food, location of the sanatorium near the natural area, clean.Negatives
The staff is not always friendly. Some procedures (magnetotherapy) are not effective.
Peter G.
03.02.2023
Positives
Everything greatNegatives
Bad mattressAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir werden uns bemühen, unseren Service ständig zu verbessern. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Inna B.
02.02.2023
Positives
I really liked the Richmond sanatorium. Excellent, competent staff - everyone in their place. The medical staff is very friendly, always with a smile and a good mood. My husband’s blood pressure was rising - the doctor prescribed several appointments, monitored his condition, and wrote out a prescription. The restaurant has a very varied menu, everything is very tasty. The waitresses are top notch. I really liked the wellness center. Swimming pool, saunas, thermal pool - available all day. Cleaning was carried out regularly, bathrobes were exchanged, and bed linen was changed three times in 10 days. Everything is great!!! I recommend!!!Negatives
The only detergent in the bathroom is shampoo. The dryer was not working well.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Valeria G.
01.02.2023
Positives
I would like to sincerely thank all the staff of the sanatorium for their friendliness, decency, kindness, and compassion. The sanatorium is clean, cozy, warm, calm and extremely pleasant. The location is great, secluded, quiet place away from the hustle and bustle, lots of opportunities for nature walks. A very important advantage is the ability to drink thermal mineral water without leaving the sanatorium. Special praise for the delicious cuisine, varied products, very high quality, mostly dietary, decent and timely service, we received great pleasure from such abundance. A wonderful SPA area, a large selection of saunas, swimming pools, fresh towels and sheets are provided for every visit. The procedures are carried out strictly according to schedule, in a gentle manner, with great attention to each patient, everything necessary is given on site, the patient just needs to come. An excellent, peaceful place for recovery and combining business with pleasure, we have only the most positive impressions.Negatives
No.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Andgela G.
30.01.2023
Positives
Great hotel. Very good cuisine. A wonderful spa complex with a swimming pool. Water is supplied to the hotel. There is a forest around.Negatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Waldemar K.
30.01.2023
Positives
We will be back. 👍😉Negatives
Meat could be prepared better, was always too dry. For four stars, the food could be more varied. Otherwise we were satisfied.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Waldemar J.
29.01.2023
Positives
Apartment is very clean and spacious, food is excellent and varied, wellness area is also clean, most of the staff are very friendly but not all of them. However, there wasn't much going on at the time of our stay, which was very pleasant, especially in the wellness area. As newbies, we are pleasantly surprised and plan to repeat it regularly.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Kurt W.
29.01.2023
Positives
Quiet location, friendly staff, great wellness area. We will be back.Negatives
Nothing negative.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Cornelia D.
29.01.2023
Positives
The building is beautiful, as is the location, and the trip to Prague included in the price was particularly nice.Negatives
The roaring heating in the room ran 24 hours a day, the air conditioning switched on to lower the temperature at night, there was nothing you could regulate yourself, it was supposed to be taken care of when asked, but nothing happened. The treatments were a mass process, very impersonal, perhaps it was due to the language barrier... the specified appointments were strictly adhered to...so no waiting times. The breakfast buffet was very good… the dinner not so much… all in all the price/performance ratio is quite reasonable.
Olena S.
26.01.2023
Positives
Good food, friendly staff, good rooms.Negatives
In 17 days the bed linen was not changed even once!
Anzhelika K.
25.01.2023
Positives
The hotel is located in a quiet and cozy place. 15 minutes walk to source number 1. The food is at the highest level, mostly dietary dishes - a sufficient amount of boiled vegetables, which was very important for me. In the evening you can drink a cocktail at the bar or fresh juices. Definitely recommend this hotel.Negatives
There are no cons.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Elena B.
23.01.2023
Positives
Beautiful building and design, delicious and varied foodNegatives
The room was not cleaned on Saturday, but perhaps they have a day off on Saturday
Oleg E.
23.01.2023
Positives
Good afternoon Thank you and your entire team for the excellent work with the clamps. We really liked everything. When we left, we thought about when we could come next time.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
David D.
23.01.2023
Positives
Super nice relaxing days. We will be back. Greetings to all employees!Negatives
We didn't have anything negative. Everything was great!Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Gregor K.
22.01.2023
Positives
All in all, we really liked it and would like to come here again.Negatives
Beds and toilet in the room too deep. Some employees in the restaurant are hectic and unfriendly.
Serhii Y.
20.01.2023
Positives
We rested in the period from 01/05/2023 to 01/19/2023, we liked everything, almost everything was perfect.Negatives
You could put a kettle and cups in the rooms, the ticket is not cheap, but make money on a cup of tea or coffee............
Irina O.
16.01.2023
Positives
Only positive emotions, so this is the fifth time and only here. Everything is just super!!! Thank you!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Knarik K.
16.01.2023
Positives
We were very pleased. Everything was great.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Oleg L.
08.01.2023
Positives
Friendly staff, spacious rooms.Negatives
For toiletries, only liquid soap! Does not correspond to four stars at all! When we arrived, it was slippery, there was no sprinkles, so there was no opportunity for walking! Our room had a very unpleasant smell, which they could not eliminate. The food was not bad, good coffee. In general, the external impression is good, but next time we will probably choose another hotel.
Pavel R.
07.01.2023
Positives
We recommendNegatives
The wellness center was closed from December 12 to 16. Bathrobes were changed only once in 12 days and only upon request. The price for the same room for a couple on the same dates in December has risen by as much as 600 euros. It's a shame.
Irma T.
07.01.2023
Positives
The girls in the restaurant are very friendly. The food is very good and tasty. The treatments are at the highest level. Special thanks to the massage therapist Marcel.Negatives
good afternoon, dear Ladies and Gentlemen, I didn’t want to write, but I decided anyway. My husband and I stopped by on December 4 for 3 weeks until December 24, we will be given a room at 3 a 301 without an entrance hall, minimum furniture, the room is very small, uncomfortable, cold in the corner, wet with the smell of mold, we are elderly, yes category 2, but we are pensioners, we ordered money, we are resting and receiving treatment not for the first time, but this time the mood was spoiled at the reception, they said, contact the reservation department on Monday. On Monday, December 5th, they told us to pay 120 euros and now we will change, we refused, then wait until Saturday for us they gave 334 for free on the 11th. I would like them to treat the elderly with some kind of understanding. We take a trip based on money, but if we had enough money, we would book a suite. Thank you for your understanding.
Oleg L.
06.01.2023
Positives
Nice sanatorium, in a beautiful location, pleasant, helpful staffNegatives
Of the minuses, it’s far from the sources, if it’s hard for someone to walk, then this is a problem,
Irene R.
05.01.2023
Positives
Large rooms, very clean, friendly staff, delicious food, the hotel is located in a park (parking on site). We would love to come back...Negatives
NothingAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Elena P.
05.01.2023
Negatives
Wellness area was overcrowded (too many people) 3 including treatments were not available to choose from, but had already been determined. (So procedures that we didn't want at all) Exchanging procedures was impossible!
Marina M.
04.01.2023
Positives
This is our first time staying at this hotel, many thanks to all the staff, especially the cooks for the very tasty food, and thanks to the nurses for carrying out the procedures.Negatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Alina G.
01.01.2023
Negatives
Poor organization of sanatorium treatment and unwillingness of the staff to work in a qualified manner
Hans-Peter B.
30.12.2022