references
Alena T.
05.06.2019
Positives
IN REGARD TO PRICE-QUALITY RATIO, IT IS AN EXCELLENT SANATORIUM. IS IN A GREAT LOCATION. WE WAS THE FOURTH TIME. I REALLY LIKE THE CHIEF PHYSICIAN, YANA KARASKOVA: SHE IS CAREFUL AND RESPONSIVE. ABOUT NUTRITION, EVERYTHING IS GOOD.Negatives
OF THE MINUSES - THE CONDITION OF THE MATTRESSES AND PILLOWS. IN ROOM 206 THE MATTRESS IS TILT TO ONE WAY AND THE PILLOWS ARE JUST NIGHTMARE. IT WAS IMPOSSIBLE TO SLEEP. AND WHY ARE THERE WARM BLANKETS IN SUMMER!?
Answer from Spa Hotel Richmond
Уважаемый господин Циханчук, Спасибо Вам за Ваш отзыв. Мы очень рады, что Вам у нас почти все нравится. Претензии для нас всегда очень важны, только жаль, что Вы не сказали о Вашей проблеме с матрасом и подушками сразу во время Вашего проживания у нас. Мы бы могли на месте решить все проблемы. Надеемся увидеть Вас еще раз.
Татьяна Щ.
04.06.2019
Positives
Highest praise for the Richmond sanatorium! I liked everything: the treatment, the food, the attentive staff, the contingent of vacationers, the extraordinary cleanliness, the wonderful park....!!! We hope to repeat our stay at this resort!Negatives
There is no negativity!
Galina H.
04.06.2019
Positives
We were in Karlovy Vary for the first time. We really liked the Richmond Hotel, excellent location, excellent spa center. Gluten-free food was important to us, my husband was pleased, special thanks to Anna for her soulful character. We rested in May for a week without treatment, we liked everything! We will definitely come again...thanks to all the staff of the sanatorium! We booked through sanatoriums.com, we were pleased with the work.Negatives
We ordered a transfer, everything was fine.. but one minus - the air conditioning did not work, it was very stuffy
Larisa I.
03.06.2019
Negatives
I would like to extend the lunch time, it starts and ends too early. Also, the hotel did not have a vase for the flowers that my friends gave me
Ewa S.
01.06.2019
Positives
Everything is perfect at the Hotel Richmond, great service, very good therapy, food perfectly prepared and served, everything is great, I'll be back!!!
Наталья П.
30.05.2019
Positives
Easily accessible and perfectly functioning SPA complex. Beautiful interior and cleanlinessNegatives
There are no cons!
Лилия Д.
28.05.2019
Positives
Excellent location, quiet, cozy place with a large park area. Helpful staff, delicious foodNegatives
No
Tatyana G.
28.05.2019
Positives
It was my first time in Karlovy Vary. I really liked the hotel. The food is excellent, the procedures are excellent, the location is excellent, the staff are great. Breakfast, lunch, dinner - Anna is simple (a sincere person - with a beautiful soul). Doctor Yanna Krasko is wonderful. The guys in the cafe (cool). Everyone is friendly and polite. The soul simply flew in this fabulous place. I will definitely come again. Walking to the springs is a pleasure. You don't even notice the distanceNegatives
There is simply no negativity.
Александр П.
27.05.2019
Positives
An excellent combination of natural landscape, treatment and nutrition, a good swimming pool and also its own drinking pump room of mineral water, with the density of treatment procedures allows you to comply with the drinking regime.
Marina B.
25.05.2019
Positives
Everything is very good. Competent medical staff. We always went to a meeting if it was necessary to move procedures. The website through which we booked the hotel, namely sanatoriums.com, organized an excellent free excursion to Prague. At the same time, there were a lot of people willing (3 large buses, but the organization was at a very good level. No one stayed, there were enough seats for everyone. The excursion was free, but did not differ from paid ones either in content, or in organization and attentive attitude towards touristsNegatives
A relative had a birthday while staying at the hotel. Usually, in all hotels it is customary to congratulate. A flower in your room or other token of attention. I was unpleasantly surprised that the hotel ignored it.
Fesenco L.
25.05.2019
Positives
Great location of the hotel, friendly staff! Wonderful swimming pool with wellness center! As a wish for catering: increase the number of fish dishes and work on the issue of replacing equipment (utensils) in the restaurant for storing ready-made dishes for the purpose of self-service with more modern ones.
Alexander D.
23.05.2019
Positives
The sanatorium is located in a park area. Quiet, comfortable. High-quality and very varied food.
Galina R.
17.05.2019
Positives
Great water and air, beautiful country, delicious food and great beer
Тамара Л.
15.05.2019
Positives
We rested at the Richmond Hotel from 04/27 to 05/11/2019. This is our third time here. Just like last year, everything is still excellent: good rooms, quality of medical services, friendliness and friendliness of the staff (we took a massage externally and all procedures in the hotel were adjusted to the massage schedule), food. Excellent spa center - special thanks for this, because... It was cool outside and we warmed up and enjoyed it. We liked everything very much, we will have the opportunity to come again next year.Negatives
No.
Татьяна С.
15.05.2019
Positives
I really liked the hotel. The treatment and food were also good. We will definitely come again.Negatives
I had a negative experience with the masseuse from room 9. I have never met such an unfriendly and dissatisfied person in my life, unfortunately, during all the time of my vacation and stay in sanatoriums... and I have 15 years of experience. And most importantly, if she was a good specialist, otherwise she only gave massage strokes... I had to change the massage therapist and everything fell into place. I expressed my complaints to the doctor, I hope measures were taken.
Mikhail G.
15.05.2019
Positives
Liked everything !!!Negatives
Please hang a poster at the entrance to the restaurant - persons in bathrobes, shorts, sweatpants and outerwear will be ignored by the staff...
Nelli O.
14.05.2019
Positives
Absolutely nothing.Negatives
Terrible audibility in the rooms, you feel like you are in a cheap hostel. Complete mismatch between price and quality. The food is ordinary, sometimes of poor quality. Treatment is the same as in a district clinic. In the same Garden Pramen or Astoria, for a much cheaper price, the treatment was better, and the food was the same, not to mention the location. This sanatorium may have been chic many many years ago. But not now. I do not recommend this resort to anyoneAnswer from Spa Hotel Richmond
Уважаемая госпожа Озолина, Спасибо за Ваш отзыв. Нам очень жаль, что Вам у нас не понравилось, Вас по моему интересует центр города и мы находимся немножко рядом. Гостиницы Садовый Прамен или Астория это трехзвездочные гостиницы и поэтому они еще дешевле чем гостиница Ричмонд. Мнение и опыт клиентов разный и много из наших постоянных клиентов очень довольны своим проживанием у нас. Желаем Вам всего наилучшего. С уважением, Отель Ричард
Ольга К.
08.05.2019
Positives
I really liked it. High quality, prompt, unobtrusive. Very friendly staff. Varied and tasty food. Everywhere is clean. Nice rooms, beautiful park. I'll be happy to come again.
Valerii T.
07.05.2019
Positives
This is our second time staying at your Richmond sanatorium. Everything is just great. We recommend it to all our friends and acquaintances. Thank you so much for our wonderful holiday and treatment. We will definitely come to you again. We are already dreaming about our future visit! See you again!
Alexander P.
05.05.2019
Positives
We rested for the second time at the Richmond sanatorium, we want to come back again. Thanks to all the staff of the sanatorium.
Yelena K.
04.05.2019
Positives
No negativity, thank you very much. Everything is great
Mariam D.
04.05.2019
Positives
The hotel is located in an excellent park area, peace and tranquility, you have to walk a lot to the springs. I liked the pool with mineral water in the entire water area.Negatives
They couldn’t replace the mattresses; I asked several times (the mattresses were sagging). The staff (not all of them, of course, there are very client-oriented employees) are not particularly interested in the people living and receiving treatment. The question is why? (they just sit on a fixed part of their salary)
Татьяна К.
03.05.2019
Positives
We rested at the Richmond Sanatorium for the second time. Great location, very friendly staff, good food and treatment. We were very pleased. We'll come again. Thanks to the hotel manager for the prompt and comfortable solution to objective difficulties during check-in.Negatives
There were no cons
Helena K.
30.04.2019
Negatives
No, rooms are cleaned, beds are changed every 3 days. They are rude and do not explain the living conditions. The pool is open all day, the sauna is open from 1 day only. Dietary meals prescribed by a doctor are not made separately.Answer from Spa Hotel Richmond
Уважаемая Helena Krasnokutski! Благодарим за Ваш отзыв. Учтем Ваши замечания и проведем работу с персоналом.
Galina I.
28.04.2019
Positives
We had a great rest from 14/04 to 27/04/19. The quality of treatment, food and service is very good. The hotel's location is excellent, in a park area, the air is clean. It’s a 20-25 minute walk to the main source; we specifically chose the hotel so that we could walk more. For those who have problems with their legs, it is better to choose a hotel closer to the colonnade or take a bus. The hotel has 1 spring, it is very convenient to drink water at the hotel in the morning. I enjoyed my vacation. I recommend it.Negatives
There is practically no negativity. As a minus, the cleaning of the rooms is not very high quality.
Elena I.
23.04.2019
Positives
Nice forested area for walking. Convenient location of the hotel for walking 15 minutes after taking water. A positive point is water in the hotel itself. Varied menu, hospitable staff. Quality treatment.
Валентина К.
22.04.2019
Positives
I liked everything very much. The doctor is very attentive. The prescribed procedures are all good. Great job from the staff. Thank you!
Лариса А.
17.04.2019