references
Alexander B.
16.09.2018
Positives
Everything is fine, well trained staff, excellent food, excellent procedures, pool, sauna and so on. We were in a little paradise, thank you for the good time.
Genrikh T.
14.09.2018
Positives
Basically everything is very good, especially the location of the sanatorium.Negatives
We arrived at the sanatorium on Sunday. We only saw the doctor on Tuesday, so the main treatment began only on Wednesday. As a result, we often had 4 procedures a day. It would probably be a good idea to move up lunch time by an hour or extend it by at least 30 minutes. Almost every day the procedures fell in the middle of lunch.
Irina D.
11.09.2018
Positives
Everything I was counting on satisfied me: treatment, food, rest, and entertainment. Thank you! I advise everyone who is for an active holiday to go to Richmond.Negatives
Dear, transfer@sanatoriums.com, departure from the sanatorium/spa hotel using transfer booking number 391572318, scheduled for 09.09.2018, occurred at the specified time, but the driver took us to a completely different place. I didn’t notice right away because I was distracted by small matters. Then I began to watch the road (because by time we should have arrived), when we passed the cities of Loket, Sokolov, Brezova and saw that we were moving in the direction of the city of Cheb, I realized in horror that an error has occurred. and began to ask the driver if we were going to the airport, he answered - YES. But after that he made a U-turn and moved in the opposite direction, I again began to clarify where he was going: to the Karlovy Vary airport? He answered - YES. In the end, we got to the place safely, but with a loss of time, and the driver apologized, but there are questions: Why did this happen, because the transfer was not a cheap one, but an individual one, I didn’t have to worry about the road at all. What place would they take me to? (!!!) Why did the driver poorly understand Russian and English? The booking memo indicating the time of departure from the hotel does not say where they plan to take you (?). Best regards, IRINA
Liudmila A.
08.09.2018
Positives
This is a wonderful hotel, a building with history. The hotel's past is told by photographs, successfully placed in the corridors and carefully preserved or antique-style halls. The wonderful "old count's park" surrounding the hotel beckons with its paths leading to secluded green corners with benches or on a hill with panoramic views. I was pleasantly pleased with the room provided: quiet and spacious at the same time, with good quality dark wood furniture. A true classic. Excellent, modern SPA: swimming pool and jacuzzi with a comfortable temperature and pleasant lighting, a modern sauna complex. All this wealth is open until 21-30 hours, and after an active tourist day, it was so nice to plunge into clean warm water. And then go to your room and sleep like a baby. mmmmmmmm! If only I could sleep like this at home!... I also liked the hotel cuisine: everything is dietary, not fried, but not boring - hospital stuff, but healthy, easily digestible by the body, Soups for both lunch and dinner. There were always 2 options of steamed vegetables, chopped fresh herbs, small homemade cakes... I don’t even mention fish, chicken, beef, etc., it goes without saying. I took full board, but despite this, I managed not to gain weight at all. (of course, I tried to walk a lot, especially since the hotel’s location contributed to this). If you want to go to the city center - a 15-minute walk or a 4-minute bus ride - and you are at the 1st source... The hotel staff also played a significant role in the favorable impression of the hotel. The reception, the medical department, the maids - everyone is friendly, smiling, and delicate. Not once during my stay did I regret choosing this hotel, but only rejoiced at being in Richmond, despite the changeable September weather.Negatives
If there were any minor roughnesses, they were so rare and insignificant that I didn’t remember them. All that remains in my memory is gratitude to the hotel for a wonderful stay and pleasant procedures
Виктор Т.
04.09.2018
Positives
Excellent location because... sought to relax in peace and quiet. Many thanks to the chief cook, because... the kitchen was simply magnificent! We had excellent treatment from all the staff. Thanks to the nurse who did instant therapy and lymphatic drainage!Negatives
Small negative points - our room was facing the courtyard. At this time there was renovation and the workers arrived at 5.30 in the morning and talked loudly and woke me up. Overall, it was relatively quiet during the day. The main thing I didn't like was the very weak mattresses on the beds. I came to treat my back, and here... Out of 14 days
Liliya N.
03.09.2018
Positives
An unusually attentive doctor, thoughtful and sincerely interested in helping.Negatives
A restaurant may serve coffee and tea not from a common tank, as was customary in Soviet canteens. Today it looks like petty money-grubbing when you have to order a cup of coffee at a bar and pay extra. Also, coffee and tea from single-serve bags should be available all 3 times a day when food is offered. Poor dessert.
Oraznabat C.
27.08.2018
Positives
The location of the sanatorium is excellent in the forest, fresh air, the food is the same, the forest cover is averageNegatives
Very negative reception staff, they can’t talk to people, no one solves the problems that arise when you are in the sanatorium, renovations are going on all the time and they don’t give a damn about people’s vacation! If this continues, then the rating that travel agents are talking about, you will lose clients! Richmond management wishes you to be inside the problem of the sanatorium!! I will never come to this sanatorium and I advise whoever chooses to study it down to the last detail!
Руслан .
27.08.2018
Positives
Location.Negatives
Disgusting attitude of the staff. They raise their voices at vacationers; not a single request received a positive response. Food and diet are meager. They feed the same thing every day. In the morning at 5.30 every day, food suppliers arrive and, when unloading, they knock impossible with boxes and other things. Renovations are underway on the 2nd floor, sounds of drilling and noise of workers. The procedures are prescribed on an unclear basis. There are 3 procedures per day, although the sanatorium has much more possibilities. The hotel staff is arbitrary, they make decisions as they want. Disgusting!!! The rating is not even 0, but -1.
Любовь С.
23.08.2018
Positives
Location, delicious food and a park nearbyNegatives
No cons
Solovykx G.
21.08.2018
Positives
Wonderful staff who support the image of the sanatorium at all levels!!!! Excellent location, excellent treatment, Wonderful pool! High quality and varied food!! Clean, cozy, everything was done with love!!! I want to come back again!!!! Thank you, ALL health, success and prosperity to YOUR sanatorium!Negatives
NO
Nadeshda S.
19.08.2018
Positives
The spa treatment was very goodNegatives
There was nothing to complain about.
Елена .
08.08.2018
Positives
Friendly and friendly staff, always ready to fulfill your every wish. There is practically no language barrier. They speak Russian, English, German... Thank you all very much!!!
Елена .
06.08.2018
Positives
All liked it. I especially liked: the creation of a cozy and comfortable stay on the territory of the sanatorium, namely the absence of fuss and rush. All issues were resolved quickly.Negatives
In terms of the quality of treatment, the rating was lowered by: massage and hydro bath (which was poorly handled by a specialist between visitors, as evidenced by hair and other materials).
Sergey N.
05.08.2018
Positives
Treatment, service, quality of food - everything is great! The old building with the modern “filling” of the treatment center is impressive. The park is wonderful.Negatives
We came at a bad moment. The heat is over 30, there is no air conditioning (they provided a fan). Construction has been roaring near the hotel since early morning, so you can’t sleep in the evening because of the heat, and during the day, between procedures, because of the roar of the hammer drills. Next time we will go in the spring or autumn, when it is cooler. And a little funny, but an unpleasant remark for a hotel of this level - in the restaurant only the first visitors received trout, for the rest they fried cod or something else. It’s a small thing, but a residue remains. The choice of fruits is poor - only “wooden” apples were always lying around, watermelon was eaten faster than trout
Valeriy I.
05.08.2018
Positives
Special thanks to the chef and the entire team of cooks for their work! Always delicious! The food is varied! Over the course of two weeks, they always managed to surprise and delight us! The spa area and pool also deserve respect! We were lucky with our room: the windows looked directly onto the forest! Fresh cool air ensured our comfortable and sweet sleep! All the staff are quite friendly and welcoming! We really liked everything and we definitely recommend the Park Hotel Richmond to everyone!Negatives
Be prepared for the fact that construction work is underway on the hotel grounds: at 8 am, hammer drills are already working... it may end soon, but it is better to check with the hotel administration in advance.
Галина Я.
04.08.2018
Positives
Air, people, treatment, park nearby and food!!! Thanks to your site!Negatives
No!!!
Vladimir T.
31.07.2018
Positives
I only have pleasant memories from my stay at the sanatorium. Located on the river bank, in a beautiful park. It takes about 15-20 minutes to get to the springs at a slow pace. There were no problems during check-in, everything was fast and organized. The doctor is attentive and qualified. If you want to receive specific procedures, you need to immediately tell your doctor about it, so as not to change those that are not suitable for you. The treatment is at a very good level. The SPA center is magnificent - swimming pool, saunas, jacuzzi, even a small pool with mineral water... The food is beyond praise. Huge selection of dishes. I didn't even get to try everything I wanted. The sanatorium has a guarded parking lot. We forgot to close the window in the car and the security guard immediately informed us about it. All services of the sanatorium work very smoothly and quickly. Thanks a lot, everyone. We would love to come again.
Наталья К.
30.07.2018
Positives
The head waitress Anya works well, the maids tooNegatives
There is no diet as a factor in treatment: after the repeated Reminder, they made individual meals, the waiters forgot, but in the end everything was fine, basically everything was fine. And one more thing: I have a residence permit in Germany, but at the reception they always ask for a visa, I go through passport control at the airport, is this really their responsibility? It's a hassle all the time, the same thing. Can you adjust this?Answer from Spa Hotel Richmond
Уважаемая госпожа Колесникова, Мы очень ради, что Вам у нас понравилось и больших претензий не было. В регистратуре гостиницы коллеги должны для нашей полиции узнать все Ваши данные. Надеемся на Ваше понимание, но по закону это правильно. С уважением Sales Department
Михаил П.
29.07.2018
Positives
The location of the hotel allows you to take walks of varying difficulty, without the hustle and bustle of the city.
Viktor S.
28.07.2018
Positives
The staff was very attentive to our refusal to take a room we didn’t like, and in a short time offered us a better one for a satisfactory additional payment.Negatives
A building was being built on the western side of the sanatorium, during the day there was noise and dust.Answer from Spa Hotel Richmond
Уважаемый господин Саромов, Извиняемся за проблемы с нашей стройкой, но мы стараемся сделать нашим клиентам гостиницу красивее и уютнее. Всегда стараемся клиентам выйти на встречу и найти лучше и тише номер. Надеемся Вас опять встретить у нас. С уважением Sales Department
Виктор Т.
23.07.2018
Positives
I won’t write so as not to breed competitorsNegatives
Negativity towards some vacationers who believe that THEY came to relax. and everyone else prevents them from doing what they like, but for some reason others don’t like. There are no complaints about the sanatorium, everything is wonderful..
Irina M.
23.07.2018
Positives
- the hotel is located in a park, there is peace and quiet all around; We walked about 1.5 km to the springs; the hotel has a pump room - you can drink water from a geyser spring - the room is quite spacious, the beds are comfortable - the food is varied, there is a choice of both meat and vegetable dishes - excellent treatment, the doctor is attentive - my wishes were taken into account when prescribing treatment; - nice poolNegatives
- there were minor problems related to cleaning, which were resolved upon contacting the receptionAnswer from Spa Hotel Richmond
Уважаемая госпожа Мажова, Спасибо за Ваше хорошие слова и надеемся, что Вы к нам опять вернетесь подлечиться. До встречи. С уважением Sales Department
Elena G.
23.07.2018
Positives
Excellent location of the hotel, quality of food, treatment, excellent water complex (swimming pool, mineral water pool), attentive staff.Negatives
The room was cleaned every day, but not always efficiently.Answer from Spa Hotel Richmond
Уважеамая госпожа Гуторова, Спасибо за Ваши тёплые слова, надеемся Вас опять у нас подлечить. До встречи. С уважением Sales Department
Emma L.
22.07.2018
Positives
The sanatorium is located in a magnificent location: near a forest, a river, wonderful air. The treatment is good. It is possible to replace procedures if they are not suitable. Wonderful spa with swimming pool, jacuzzi and saunas.Negatives
There is a serious minus in the sanatorium. There is not a single cooler with cold or hot water throughout the entire territory. They advised me to drink water from the tap in the toilet. In the morning, procedures begin early, so you get to breakfast by 9 a.m., without drinking tea or coffee. Another disadvantage: procedures are scattered throughout the day, and can start at 7 am and end at 3 pm.Answer from Spa Hotel Richmond
Уважаемая госпожа Лвов, Всегда хорошо слышать, что нашим клиентам нравится наша гостиница и мы стараемся сделать все хорошо, чтобы все к нам вернулись. Кулеры с водой у нас нет, но в номере мини бар и внизу ресторан, где возможно все что нужно заказать. Вода в Карловых Варах очень вкусная и не нужно волноваться. С уважением Sales Department
Борис .
18.07.2018
Positives
As a positive, we can note the magnificent park, good forest trails, wonderful forest mountain air.Negatives
I received very little information from the doctor about the technology of drinking water from mineral springs. I received complete information from the guide during the excursion and realized that I was taking the water incorrectly and it could have harmed my health. I propose: publish a memo for those staying at the resort, which would describe the purpose of each source, and most importantly, the rules for taking water for effective treatment.Answer from Spa Hotel Richmond
Уважаемый господин Другобицкий, Это жалко, что Вы получили негативные впечатления, причем все информации о питьевом режиме были у Вас на руках в курортной карточке . Наш главврач, который был и Вашим врачом во время лечения, сказала, что все информации про источники для Вас у нас доступны. Доверять экскурсоводу в место врача очень опасно. У клиентов разные болезни и надо доверять врачу и его рекомендациям. С уважением Sales department
Вера Д.
15.07.2018
Positives
We thoroughly enjoyed our stay at the sanatorium. Excellent location, food, attention from the staff. In short, we liked everything
Владимир В.
15.07.2018