references
Татьяна К.
03.05.2019
Positives
We rested at the Richmond Sanatorium for the second time. Great location, very friendly staff, good food and treatment. We were very pleased. We'll come again. Thanks to the hotel manager for the prompt and comfortable solution to objective difficulties during check-in.Negatives
There were no cons
Helena K.
30.04.2019
Negatives
No, rooms are cleaned, beds are changed every 3 days. They are rude and do not explain the living conditions. The pool is open all day, the sauna is open from 1 day only. Dietary meals prescribed by a doctor are not made separately.Answer from Spa Hotel Richmond
Уважаемая Helena Krasnokutski! Благодарим за Ваш отзыв. Учтем Ваши замечания и проведем работу с персоналом.
Galina I.
28.04.2019
Positives
We had a great rest from 14/04 to 27/04/19. The quality of treatment, food and service is very good. The hotel's location is excellent, in a park area, the air is clean. It’s a 20-25 minute walk to the main source; we specifically chose the hotel so that we could walk more. For those who have problems with their legs, it is better to choose a hotel closer to the colonnade or take a bus. The hotel has 1 spring, it is very convenient to drink water at the hotel in the morning. I enjoyed my vacation. I recommend it.Negatives
There is practically no negativity. As a minus, the cleaning of the rooms is not very high quality.
Elena I.
23.04.2019
Positives
Nice forested area for walking. Convenient location of the hotel for walking 15 minutes after taking water. A positive point is water in the hotel itself. Varied menu, hospitable staff. Quality treatment.
Валентина К.
22.04.2019
Positives
I liked everything very much. The doctor is very attentive. The prescribed procedures are all good. Great job from the staff. Thank you!
Лариса А.
17.04.2019
Positives
I've been to Richmond 4 times, I like everything, even the massage has gotten better (room 6). If to Karlovy Vary, then only to Richmond.Negatives
not found.
Taja P.
15.04.2019
Positives
We would like to especially commend the structure of the hotel and the responsiveness of the staff.Negatives
The water temperature in the pool is 3-4 degrees below comfortable, which was also noted by other guests. The Jacuzzi with mineral water was unfortunately closed for a long time.
Oksana N.
15.04.2019
Positives
An excellent sanatorium, we go every year and always have only positive emotions and impressions.Negatives
No
Лариса К.
14.04.2019
Positives
location of the sanatorium, friendliness of the staff, quality of treatment, comfortNegatives
on the 4th floor the maids offered to clean the room from 7 to 8 in the morning (even on Sunday)
Tamara W.
14.04.2019
Positives
Everything was very wonderful. I can write small comments. The tasteless coffee from these bags is not noticed by those who come to the restaurant in tracksuits. very friendly people at the food distribution. The treatment was very clearly organized. Friendly and conscientious doctor Ksenia (I don’t remember her last name. Thank you for the good organization.
Serghei T.
14.04.2019
Positives
We have already stayed in this hotel 3 times, we really like it. People who come to this hotel come here again and again.Negatives
This year we had only 30 procedures within 14 days, while in previous years there were 32 procedures, I would also like to add that in the brochure where they introduce the rules of staying at the hotel it is written that we should have had 32 procedures. Please tell me why the number of procedures has changed?
Светлана О.
13.04.2019
Positives
I liked everything very much. Excellent medical staff, delicious food, all the staff are very friendly.
Валентина П.
10.04.2019
Positives
I liked everything very much, many thanks to all the staff, well doneNegatives
I didn’t see any cons
Tatsiana P.
09.04.2019
Positives
We like everything. We've been three times and will come again.
Yury M.
08.04.2019
Positives
Very friendly staff, efficient operation of all treatment roomsNegatives
The quality of nutrition can and should be improved
Tamara K.
07.04.2019
Positives
I like everything about this hotel. Very attentive staff, good treatment, excellent food. Good physical activity.
Светлана Я.
06.04.2019
Positives
Wonderful vacation, food, treatment - everything is at a high level!Negatives
Uncomfortable beds. I ordered one bed, but in fact there were two put together.
Людмила В.
05.04.2019
Positives
We have been vacationing in Karlovy Vary for five years at the Richmond hotel. We like everything: the location of the hotel, the service, the treatment, the food. The first time we booked through sanatoriums. They work professionally and are ready for further cooperation. Thank you!Negatives
For the first time there were difficulties with check-in, it was unclear and unpleasant.
Наталья Е.
23.03.2019
Positives
The hotel's excellent location is for people who value peace, comfort, and mountain air. No fuss. Excellent healthy food, everything is balanced. Special thanks for the excellent concert and organization of the holiday in honor of the New Year!Negatives
This year there were very few massage specialists, even for money I could not take a massage course. One “specialist” had to be changed because she doesn’t have the slightest idea about classical massage! I just pinched and worked across the muscle! Which is simply not acceptable! The last 3 sessions I had were with experienced massage therapists, but they were also planning to leave Richmond for Imperial due to low salaries!
Юрий Н.
19.03.2019
Negatives
Carrying out a repeat blood test at the end of the stay, if the treatment period is at least 14 days and the first analysis shows deviations from the norm in one of the indicators.
Natalia A.
17.03.2019
Positives
Beautiful place, large hall and beautiful interior. Excellent meat and fish dishesNegatives
The restaurant's pastries are not tasty, the herbs are not fresh, there are few salads
Владимир И.
16.03.2019
Positives
I really liked the pool with all the additional services.Negatives
The quality of procedures, namely classic massage, gas injections, requires qualitative and professional improvement.Answer from Spa Hotel Richmond
Уважаемый господин Иньков, Спасибо, что Вы выбрали нашу гостиницу для Вашего отдыха. Надеемся, что Вы вернетесь к нам в следующем году опять. Будем признательны Вам, когда вовремя Вашего лечения все примечания будете решать с нами прямо на месте. Мы стараемся улучать наши услуги, но всегда есть возможность стать лучше
Наталья С.
11.03.2019
Positives
Excellent sanatorium, comfortable, beautiful, we love Richmond, we visited for the fourth time, excellent food, comfortable beautiful rooms, convenient organization of treatment and recreation, all wishes were taken into account when choosing a room, the possibility of accommodating a dog.Negatives
The room was not always cleaned well, the schedule of procedures was poorly chosen, it was not taken into account that I was with my disabled mother and we needed to go to breakfast together, I had to independently negotiate the postponement of several procedures in order to have time for breakfast.
Канагина И.
10.03.2019
Positives
For the umpteenth time we are convinced that this sanatorium is the best of the 4-star category in Karlovy Vary. The food, the treatment, the area, the staff, everything is just wonderful. This was our first time visiting the sanatoriums. com I liked everything. The transfer was convenient and everything was on time, the excursion was amazing (and this is not our first excursion to Prague). We learned a lot about Prague and did not get tired, but it was quite long. The manager answered all our questions very quickly. In general, thank you very much for the rest.
Ольга Л.
04.03.2019