references
Negatives
Unfortunately, it is not indicated that there is no pump room with water on site
Positives
Everything is just great.Negatives
We'll come again next time.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Very good spa.Negatives
1. Terrible coffee in the morning 2. It would be nice for those who come on weekends to organize a meeting with a doctor. Others wanted to practice it.Positives
Many thanks to sanatoriums.com for the excellent and precise organization of the holiday. And many thanks to all the staff at the Richmond Hotel for their attention and kindness.Negatives
There were some downsides to the Richmond Hotel's procedures. I got one bad, indifferent worker in the massage and Charcot shower procedures. There were unpleasant consequences after the procedures. After the request to replace the specialist, everything came into balance. In addition, a couple of times it was noticed that instead of the required 20 minutes, the procedure ended after 15 minutes. And once, at the end of the procedure with the hydromassage bath, two used patches floated to the surface. They weren't mine. This means that the bathtub was not cleaned properly before the next use. This is unacceptable.Positives
Very good, friendly staff in all areas, we would particularly like to mention the service as very good Anna, Katja and Tatjana Thank you very muchAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
LikedAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Very good price-performance ratio. Great kitchen, just like at home. Large selection of salads, fruits, vegetables. Several types of meat dishes. Fish etc. Everything was super tasty. Special thanks to the entire kitchen and chefs of the hotel.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
There is no hose with water for rinsing in the steam sauna. People sweat and then or afterwards they have to rinse the place where they sat with water. Otherwise everything is super clean in the wellness area. Thank you very much. Kind regards, the Bach family.Positives
We liked everything! Very good food! The pool and spa department is also excellent.Negatives
It’s a pity that the source in the sanatorium was not working.Positives
Stay from April 2nd, 2023 to April 7th, 2023 Everything was great. Again and again.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
We really liked it, always happy.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Almost everything is top: food including variety and taste; In the swimming pool, the water quality is even checked regularly and the temperatures are great; everywhere is very nice and clean; the Hydoxeur bath was included in the offer; Room furnishings and mattresses are greatNegatives
lukewarm dinner already half past six; The drip tray in the room refrigerator should be cleaned regularlyPositives
We have been to Richmond 3 times and always satisfiedAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Everything was great for usAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
We really enjoyedAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
The hotel is in a park-like location. It is very quiet there and therefore very relaxing. The prescribed applications were carried out as planned without any delay.Negatives
Unfortunately, despite the existing water connection, the dry sauna and steam bath lacked a water hose to rinse the seats. Hygiene is neglected here.Positives
Second time to the Richmond sanatorium. All liked it. The staff is polite and responsive. The food is varied and tasty (however, the confectionery on our first visit was much more varied and tastier)). Scheduled treatment. The spa area is at the proper level. The nature is excellent, we walked through the forest park, the air is crystal clear.Negatives
Upon arrival, we were placed in a cold, uncomfortable room with an old renovation. It was very cold at night, we even caught a little cold. After contacting the reception, we were able to be moved to another vacant room only after 2 nights. We want to come again, but we are afraid that we might be put in an unpresentable room again. I would like to immediately live in comfortable, cozy conditions without wasting time.Positives
Warm atmosphere, excellent food, very clean rooms, everything is just perfect, I wholeheartedly recommend visiting this hotel. Thank you very much, we enjoyed it 👌❤️Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
I really liked the hotel. Great pool, saunas. Friendly staff. Very tasty food.Negatives
During our stay at the hotel, unfortunately the drinking water source did not work. When asked when the water supply would be restored, no one gave an exact answer. The system for using fitness is also not well thought out. There is one card, and whoever took it is the one who takes it, the door is already closed, there is no access for others. In between procedures, or in bad weather, there is no chance of getting into the room if someone has already taken the key card.Positives
everything was wonderfulNegatives
no negativeAnswer from Spa Hotel Richmond
Thank you for your feedback. Have a nice day. Marketing Department Parkhotel RICHMOND.
Positives
It's true, as always, very goodAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
The hotel is very good. The location is great!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
Everything was very good. We were satisfied with the food, rest and procedures in terms and on time..... looking forward to new engagements for the fall October November all the best goodbye on behalf of the surname Martyan also thanks......Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
This was our first time for treatment and relaxation in Karlovy Vary and in Richmond as well. Three weeks had a great time... I liked everything. The hotel is located in a beautiful, picturesque place, all the staff (medical, maintenance) perform their work at a good level, starting with the head doctor and ending with the maids, watchman, etc. The procedures gave a positive result after the first week. Excellent chefs work in the dining room, the food is very tasty and varied. The SPA is super, everything is at the hotel... and a swimming pool, saunas, jacuzzi... And the fact that the main springs were 1-1.5 km from the hotel, and not very good The weather did not affect our wonderful time! With great pleasure we will visit Karlovy Vary and the Richmond Hotel more than once! Many thanks to all the staff and see you next time! And happy upcoming, bright holiday - Easter, health and good mood to everyone!Negatives
only positive feedback!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
I can only recommend everything was great👌I would love to come backAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
We stayed at the Richmond sanatorium for the second time, we really liked everything. I think we will definitely come again.Negatives
There is nothingAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
The med. Everything is easily accessible through applications. There is a swimming pool and various saunas in the house. A very nice wellness area. The food was varied and tasted very tasty. Big compliments to the cook. The staff is friendly and very hardworking. The doctor who conducted the admission interview was very attentive and took a lot of time for us. (Unfortunately I forgot her name) My husband and I were completely satisfied.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Positives
Everything is great as always. From reception to reception there were no comments. The staff is wonderful, understanding and good service everywhere. I liked everything about the restaurant, but the tablecloths still gave the hotel points. All the restaurant employees, led by Mrs. Anna, were very pleasant and personally dealt with any questions that arose. I would like to mention girls named Tanya, there were two of them, Svetlana and others they served in the restaurant, we were very pleased. We recommend the hotel and will come back ourselves!Negatives
did not haveAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Positives
We chose the Richmond Hotel to relax, gain positive emotions, and improve our health. We've been twice already. There were six of us, and we were very pleased with absolutely everything. Thank you very much to all the staff, starting from Sanatoriums.com., BIG HEARTLY THANK YOU.Negatives
I would like to wish you to review the parking spaces for cars. Thank you.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.