references
Kurt Wiebe
29.01.2023
Positives
Quiet location, friendly staff, great wellness area. We will be back.Negatives
Nothing negative.
Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Cornelia Drewes
29.01.2023
Positives
The building is beautiful, as is the location, and the trip to Prague included in the price was particularly nice.Negatives
The roaring heating in the room ran 24 hours a day, the air conditioning switched on to lower the temperature at night, there was nothing you could regulate yourself, it was supposed to be taken care of when asked, but nothing happened. The treatments were a mass process, very impersonal, perhaps it was due to the language barrier... the specified appointments were strictly adhered to...so no waiting times. The breakfast buffet was very good… the dinner not so much… all in all the price/performance ratio is quite reasonable.
Olena Silkova
26.01.2023
Positives
Good food, friendly staff, good rooms.Negatives
In 17 days the bed linen was not changed even once!
Anzhelika Kravchenko-Althuber
25.01.2023
Positives
The hotel is located in a quiet and cozy place. 15 minutes walk to source number 1. The food is at the highest level, mostly dietary dishes - a sufficient amount of boiled vegetables, which was very important for me. In the evening you can drink a cocktail at the bar or fresh juices. Definitely recommend this hotel.Negatives
There are no cons.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Elena Belousova
23.01.2023
Positives
Beautiful building and design, delicious and varied foodNegatives
The room was not cleaned on Saturday, but perhaps they have a day off on Saturday
Oleg Ertagaev
23.01.2023
Positives
Good afternoon Thank you and your entire team for the excellent work with the clamps. We really liked everything. When we left, we thought about when we could come next time.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
David Degert
23.01.2023
Positives
Super nice relaxing days. We will be back. Greetings to all employees!Negatives
We didn't have anything negative. Everything was great!Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Gregor Kusnetsov
22.01.2023
Positives
All in all, we really liked it and would like to come here again.Negatives
Beds and toilet in the room too deep. Some employees in the restaurant are hectic and unfriendly.
Serhii Yakovyshyn
20.01.2023
Positives
We rested in the period from 01/05/2023 to 01/19/2023, we liked everything, almost everything was perfect.Negatives
You could put a kettle and cups in the rooms, the ticket is not cheap, but make money on a cup of tea or coffee............
Irina Ochs
16.01.2023
Positives
Only positive emotions, so this is the fifth time and only here. Everything is just super!!! Thank you!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Knarik Koutoudjian
16.01.2023
Positives
We were very pleased. Everything was great.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Oleg Liebermann
08.01.2023
Positives
Friendly staff, spacious rooms.Negatives
For toiletries, only liquid soap! Does not correspond to four stars at all! When we arrived, it was slippery, there was no sprinkles, so there was no opportunity for walking! Our room had a very unpleasant smell, which they could not eliminate. The food was not bad, good coffee. In general, the external impression is good, but next time we will probably choose another hotel.
Pavel Rozkov
07.01.2023
Positives
We recommendNegatives
The wellness center was closed from December 12 to 16. Bathrobes were changed only once in 12 days and only upon request. The price for the same room for a couple on the same dates in December has risen by as much as 600 euros. It's a shame.
irma Trotner
07.01.2023
Positives
The girls in the restaurant are very friendly. The food is very good and tasty. The treatments are at the highest level. Special thanks to the massage therapist Marcel.Negatives
good afternoon, dear Ladies and Gentlemen, I didn’t want to write, but I decided anyway. My husband and I stopped by on December 4 for 3 weeks until December 24, we will be given a room at 3 a 301 without an entrance hall, minimum furniture, the room is very small, uncomfortable, cold in the corner, wet with the smell of mold, we are elderly, yes category 2, but we are pensioners, we ordered money, we are resting and receiving treatment not for the first time, but this time the mood was spoiled at the reception, they said, contact the reservation department on Monday. On Monday, December 5th, they told us to pay 120 euros and now we will change, we refused, then wait until Saturday for us they gave 334 for free on the 11th. I would like them to treat the elderly with some kind of understanding. We take a trip based on money, but if we had enough money, we would book a suite. Thank you for your understanding.
Oleg Libman
06.01.2023
Positives
Nice sanatorium, in a beautiful location, pleasant, helpful staffNegatives
Of the minuses, it’s far from the sources, if it’s hard for someone to walk, then this is a problem,
Irene ROON
05.01.2023
Positives
Large rooms, very clean, friendly staff, delicious food, the hotel is located in a park (parking on site). We would love to come back...Negatives
NothingAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Elena Perepetchaeva
05.01.2023
Negatives
Wellness area was overcrowded (too many people) 3 including treatments were not available to choose from, but had already been determined. (So procedures that we didn't want at all) Exchanging procedures was impossible!
roman lippa
05.01.2023
Negatives
the quality and level of cleaning has greatly decreased
Marina Mayevskaya
04.01.2023
Positives
This is our first time staying at this hotel, many thanks to all the staff, especially the cooks for the very tasty food, and thanks to the nurses for carrying out the procedures.Negatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Alina Golanov
01.01.2023
Negatives
Poor organization of sanatorium treatment and unwillingness of the staff to work in a qualified manner
Hans-Peter Blockus
30.12.2022
Positives
Friendly staff. Very good sauna facility.Negatives
The cleanliness of the room has potential, the mattresses on the beds are unclean and worn out. The bed frames need to be replaced (are worn out)
Dilyan Petrov
27.12.2022
Positives
Thank you to all the staff, very kind, friendly, helpful people. See you soon!
Валерий Кляйн
24.12.2022
Positives
Thank you very much! It was the best service, food and treatment. We will come again.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Nikolaienko Vitalii
23.12.2022
Positives
All the issues that arose were resolved.Negatives
There was no warning about the pool renovation.
Wassili Kunau
22.12.2022
Positives
We have stayed at this hotel twice and can only recommend itAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Larisa Chetrari
19.12.2022
Positives
I really amazed by the quite good service (check it, transfer, cleaning, treatment and so on). As a remarke, in order to improve the situation with checking kitchen's ticket I strongly recomend to check it on step of entring into the kitcken room (not duting the eating :)).
Galina Panina
18.12.2022
Negatives
The pool was closed for renovation, we were not notified in advance
swetlana michelis
13.12.2022
Positives
everything was greatAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.