references
Hady M Amer
09.10.2022
Positives
The staff are professional and friendly , especially the resturant and reception staffNegatives
The treatments were not satisfactory , i had only 18 procedure almost 5 of them are sitting in a room for oxygen breathing , i had been to the Richmond several times before , but never had too little procedure like this time , in 2 days of my stay i had only one procedure a day !!!!! Do you think that i travelled all the way for such far distance and paid that amount to have 18 treatment !!!
DIANA ESTER YAKOVISHIN
07.10.2022
Positives
Everything is fine, the location of the sanatorium is excellent, the attitude is good, the people are good-naturedNegatives
There was a minibar in the refrigerator in the room, they didn’t warn us that we had to pay for the water we drank. We drank it and brought new water, although we didn’t order it.. we didn’t talk about this when we checked in.. in the morning there is no opportunity to drink coffee or tea, only on breakfast. During the day, to drink coffee you have to go to the center. Maybe these are small things for some, but such small things add up to the overall impression. Next time we'll have to take this into account.
Markus Schröder
02.10.2022
Positives
Good location near the center. The application process was professional and problem-free. The ladies who did the work were always polite and committed. The furniture in the room was a bit dated but practical and large. Not as small as some other hotels. There was a safe. Not available in all hotels.Negatives
The room was not clean. You could see this, for example, because there was dirt on the floor. Some of the food wasn't what it should be in a relatively expensive 4-star hotel. For lunch and dinner there was only water and no other drinks. Other drinks such as coffee and juice were only available for breakfast. The WiFi was sometimes too weak. That's a no-go. I complained about this to reception. I was told there that they couldn't help me. The room was quite small. Could be bigger. Conclusion: The four stars are not deserved. And the price-performance ratio. Is too expensive.
Birgit Senglaub
02.10.2022
Positives
Excellent location, ideal for animal lovers. You can immediately go out into nature and go on long hikes with your dog. Walks are possible immediately without using transport. The city center can be reached along the Tepla in 10 minutes. No traffic noise. The cleanliness in nature is exemplary. The staff is very friendly, nice and helpful. The treatments are practical and have a very relaxing effect on the body. The use of the swimming pool and sauna area is unique. There is something for everybody. The breakfast and dinner are very tasteful and varied, there is something for every taste.Negatives
Unfortunately I can't say anything.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
LILIYA VYSOKOS
01.10.2022
Positives
Excellent sanatorium. Excellent location.Negatives
The food quality is good. But what caused trouble was the way the food was presented. Hot dishes were covered with lids (which is understandable). But! It does not take into account what is not visible to guests to select a dish. Usually there are signs above the dishes with the name of the dish and the ingredients that were used to prepare this dish. Or you could make a plate with this dish and cover it with cling film. Not all the serving cooks were polite, and some were downright aggressive and irritated. Therefore, this often spoiled the whole positive mood of staying at this sanatorium. I am a vegetarian and do not eat meat products. I had enough variety of food, but I had to give up soups completely, since cooks use meat broths when preparing skips. It is not entirely clear how you can cook vegetable soups using meat broths. I would like future chefs to take this nuance into account.
Viktor Stolyarov
01.10.2022
Positives
Everything is great! I wrote the exception in negative.Negatives
Upon check-in, I asked the administrator, since I am disabled, to give me, if possible, the largest room possible within the paid category of rooms. Of all the rooms in this category (they occupied an entire floor), only two rooms were very small and one of them (333) came across to me, although other rooms were also available at that moment. The administrator did not delve into my problem and gave me a number that came to her hand. This somewhat darkened our stay at the sanatorium. In all other respects we were very pleased with our holiday.
Erich Fritzler
30.09.2022
Positives
Too few resting places in the swimming pool and sauna area.
Viktor Hansen
30.09.2022
Positives
Everything was good, no cons...Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
DMITRY JOUK
29.09.2022
Positives
All was goodNegatives
More variety with food in the restaurantAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Alexander Baevich
29.09.2022
Positives
We were at the sanatorium for the first time, we really liked it, the staff is wonderful, the restaurant is wonderful and the girls are friendly. Hottm will return to you again. Good luck to youAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Vladimirs Pudovs
29.09.2022
Positives
Everything was just great. Thank you.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Elena Katsnelson
27.09.2022
Positives
The location is great. Everything was very pleasant. The staff is friendly. The saunas and thermal pool are very cool. Organize everything at your level. I recommendNegatives
The food is mediocre, monotonous and tasteless. Probably very dietary. So we ate breakfast and had dinner in the city at a restaurant... well, who likes it or has stomach problems? This is probably good. My husband didn't like it. But the taste and color...
Natalya Yefremova
25.09.2022
Positives
Very bright large rooms, comfortable beds. Good room cleaning. The food is wonderful. There were no problems with parking. The treatment, with some drawbacks, is good. The bathroom is very large and bright, warm and cozy.Negatives
When we checked in, the room was dusty, the cobwebs were like two or three weeks old. There are lumps of dirt in the nightstand. But everything was removed. I would like to note that there is also a fair amount of dust in the doctor’s office. There are no sockets in the bathroom, no way to charge a toothbrush, no way to dry your hair with a hairdryer. The hairdryer provided by the hotel is only suitable for drying bald people. I had no luck with the room, literally, there was no sound insulation at all, you can only sleep with a pillow on your head. We woke up from the creaking of the floors and conversations going along the corridor late in the evening, early in the morning and during the day too. You can also hear the neighbors upstairs walking around. The room was completed, judging by the architecture of the first two floors, cardboard walls. I lightly knocked on the wall in the corridor, and my husband immediately came out asking what happened. The electrical distribution panel hummed like a swarm of bees. My husband, an electrical engineer, suggested that either the relay was on its last legs or the materials were cheap. Heard through a closed door, and high ceilings enhance this acoustically
Анат Клигер
25.09.2022
Positives
We really enjoyed our stay at the Richmond Hotel. the location is excellent. away from the noisy center. forest. park. air. lucky with everything. even the weather. excellent staff. everyone is very friendly and ready to help in any matter. especially about the restaurant: everything is very tasty and varied!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Alesya Bradley
24.09.2022
Positives
A wonderful hotel with excellent quality of service and treatment; tasty and healthy homemade food; professional nurses and doctors; convenient location of the hotelAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Nelli Burdecky
23.09.2022
Positives
Everything is wonderful . Team and treatment, nature and service. I'll come back to you!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Kamil Metkurbanov
21.09.2022
Positives
We arrived late at night, hungry (the road was long). Yuri met us at the reception, friendly and welcoming. The big surprise for us was that they left a large plate of appetizers for each of us. They were waiting for us). Cheerfully and with humor, Yura showed us to our room, treated us to tea and willingly answered our questions and wishes. In general, all the staff are very responsive, but Yura made the beginning of our wonderful holiday. And subsequently we turned to Yura more than once and received 200% results. A very positive person. The room was beautiful, clean, comfortable, even better than we expected. The only thing was that the bed was soft and the pillows were very soft and thin. But this did not interfere with our rest and sleep. The hotel is located next to the forest, literally a stone's throw away. The air is crystal clear. We walked more in the forest than in Karlovy Vary. Getting to the springs was fun and interesting, about 25-30 minutes. The treatment is also at a good level, the staff tries to help if you have any requests. I remember the masseuse Gunar (if I’m not mistaken with her name), very diligent. The food is varied, satisfying and tasty. The SPA center is excellent, it has everything and even more. The only thing you have to be careful with is the jacuzzi. if you are prone to allergies, use a lot of bleach. On the day of departure, my allergies started. The medical staff applied ointment and provided medicine for the first time (here it’s her own fault, she lost her vigilance))). We are very pleased with our stay at the Richmond Resort. I hope to come back again and again.Negatives
No
Inese Unda
21.09.2022
Positives
I rested well and improved my health.Negatives
I gained weight.
Semen Altman
20.09.2022
Positives
The Richmond Hotel staff is amazing!Negatives
it's a good 40 minutes walk from hotel to the ColonadaAnswer from Spa Hotel Richmond
Thank you for your feedback. Have a nice day. Marketing Department Parkhotel RICHMOND.
Marina Helwich
20.09.2022
Positives
Very happy with the stay.Negatives
The mattresses are already old and worn out. Exchange is necessary. More choice in food for vegetarians would be great.
Lidija Bestfater
19.09.2022
Positives
Very nice staff in the medical department and the cleaning staff were always nice and friendly.Negatives
My husband and I have never experienced such a miserable stay. Some of the staff only spoke Russian! Although German is also advertised. Due to a lack of hygiene in the hotel (neither hand disinfection nor suitable face masks were used), we became infected with Covid and had to end our holiday early and go home sick. And, according to the people in charge at the hotel, we also had to pay a “penalty” because we left earlier. This person in charge was very arrogant and extremely unfriendly. This person showed neither apology nor understanding for our situation. And here too, only Russian was spoken. I speak Russian but my husband doesn't. And that was very rude and unpleasant to my husband the entire stay. We come from Germany and not from Russia. The food in the restaurant was canteen level. And not everything was always enough for everyone. We are disappointed, ashamed and will never spend a single day in this hotel again. We will also recommend this hotel to friends and relatives. Rather advise against it. We can spend our hard-earned money somewhere nicer. We are disappointed and sad.
Dmitrii Filippov
19.09.2022
Positives
I liked everything very much. The entire staff of the sanatorium deserves the highest praise.Negatives
In the room where we lived there was a door to the next room. You could hear everything, it felt like two families were living in the same room. This is very inconvenient and unnerving.
Luba Schäfer
18.09.2022
Positives
Very friendly and attentive staff.Negatives
It should be vacuumed at least once within a week.
Marina Ebert
18.09.2022
Positives
I want to say that we liked everything literally in the fullest sense, upon arrival we were greeted by a security guard who indicated where we could park the car, we chose a place. We were very nicely greeted at the reception, only one minus they didn’t tell us that we could buy tickets at the reception desk, we bought them at on the bus and there the price was more expensive, if we had purchased it at the hotel it would have been half the price, we found out about this on the last day from visitors, but this is a small thing, of course, the food is generally just great, there is a lot of variety to choose from, the diet includes both fish and beef ,well, of course, the porridge is very tasty, all the staff are nice and pleasant.,Cleaning is also done every day, they will ask about replacing towels and bathrobes if necessary, and the procedures are also all on time and your wishes are taken into account, I would like to say thanks to the massage therapists as well in office 1a 1, the first office is where everyone is in their place, everything about the spa procedures is super, the saunas are always hot, and there was always enough space for everyone, even though the hotel room was very large. But there was really enough space for everyone. When we checked out, there were no problems either. We handed over the cards and wished us a safe journey. We are very pleased, I hope that we will probably come there again, now we will wait for a good offer from the Sanatorium .Com. The doctor accepted, listened to our wishes and prescribed us what we needed. Everything was very SUPER!!!Negatives
The only thing we had was a package with a small number of procedures
valentina kicenko
17.09.2022
Positives
Richmond is simply great! There's a lot of choice in food, the staff is friendly, it's clean, the treatments are great too! We've been there for the third time and would love to come back! Thank you for a lovely holiday!Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Zulfiyya Khalilova
15.09.2022
Positives
I really liked this place, I would really like to come there next time. Everything was great.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.