references
Andreas Moch
05.06.2022
Positives
The hotel is located in a park area. Fresh air, birdsong, the opportunity to walk through the park just by opening the hotel door. The hotel staff are friendly and friendly.Negatives
In the morning, you can serve breakfast from the trays yourself, and for lunch and dinner, the cook shows for a second by slightly opening the lid of the tray what is there, and so on 4-5 times, and by the time you get to look at the last tray, you no longer remember what is in the first one. For older people, this is a little difficult. I think that if there was a plate with a dish as an example of what is in the tray, it would be better. And not just a symbol of fish, ram or pig that stood on the tray. I would also like to have steamed meatballs or cutlets, meatballs, meatballs every day. For older people and those who have problems with the gastrointestinal tract, this is important. What was also annoying was the scattering of procedures on different floors. And this is probably all negative.
Leonid Grabovetsky
31.05.2022
Positives
We went more for the beautiful nature than for treatment. Therefore we are very pleased. We were in Richmond for the fourth time and again we were very pleased. Separately, sanatorium.com - the highest score. The transfer organization is superb. The site is organized and works great. The response to any request is almost instantaneous. Thank you very muchNegatives
Didn't like the food at Richmond. Monotonous and often tastelessAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв. Будем стараться наши услуги по-прежнему совершенствовать. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Sergej Kartaschow
30.05.2022
Positives
Thank you all very much, everything was, as always, at the highest level. We will be happy to visit you more than once!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и будем с ждать Вашего очередного визита. Желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Peter Giesbrecht
29.05.2022
Positives
Medical examination was complete and diagnosis was given. Good food and treatment, very friendly cleaning lady, all wishes were fulfilled.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Regina Friedrich
29.05.2022
Positives
Thank you for everything, we are very pleased with our vacation. We will be glad to see your offerAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Peter Diener
29.05.2022
Positives
We (2 adults) really enjoyed our stay (13 days/full board/complex treatment) at the Hotel Richmond. The hotel complex looks like a restored castle, embedded in an idyllic forest landscape. The fresh, pure air in the nearby forest is simply soothing. The hotel staff is friendly and accommodating. The rooms are cleaned daily. Breakfast, Monday and dinner are offered in buffet form. The hotel has a comparatively large swimming pool and various saunas (classic sauna, herbal sauna, infrared sauna), which can be used at no extra charge. In addition to the spa services booked, we purchased additional treatments (peat mud bath) on site. Bathrobes and beach towels are provided daily by the hotel free of charge. In summary, it was a lovely spa holiday in which we recovered very well and met lots of nice people.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Marina Muth
28.05.2022
Positives
We are very satisfied and will recommend the Kurhotel Richmond.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Robert Hein
27.05.2022
Positives
Wonderful hotel! Cozy atmosphere, comfortable rooms, very friendly and helpful staff. Special thanks to the chefs! Delicious and varied cuisine. First class pool and saunas, everything is very thought out and well organized.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Ida Parsalidi
26.05.2022
Positives
We liked everything. It was wonderful. We will come again.
Лука
26.05.2022
Positives
I rested at the Richmond Sanatorium right after the New Year holidays. I chose a sanatorium based on localization and rehabilitation services for the musculoskeletal system. The Park Hotel is located in a very picturesque, quiet place in Karlovy Vary. It's about 15 minutes to the drinking colonnade, not a quick walk. Despite the low season, the number of clients at the sanatorium was very impressive. I was pleased with the service and quality of serving visitors. Everything is on time, polite, in the native language (Russian). All issues are resolved very quickly without delays. High-quality varied food, good room service, variety of procedures. Within a week I was able to rest and complete a rehabilitation course. I recommend
Albert Eppers
25.05.2022
Positives
Very quiet location in the countryside. An interpreter is provided for doctor's visits. All applications in good quality and on time. Swimming pool and sauna area very well equipped and clean, spin dryer for swimming clothes available. The house technician who was called to open the safe and adjust the television settings came immediately. Staff Everyone was very friendly. The cafe has delicious ice cream. Buffets very varied and tasty.Negatives
The two chairs in the room were wobbly.
David Pogosian
24.05.2022
Negatives
Your site does not meet their standards. Please update your site! And tell your guests to be treated with special respect!
Olga Bershanskaya
23.05.2022
Positives
I rested at "Richmond" from 05/08/22 to 05/21/22. Very pleased! Everything was great! Excellent hotel in the park, the nature is amazing, you can walk around the hotel. Very friendly staff, attentive attitude of medical workers. Excellent spacious room, daily high-quality cleaning. Change of bed linen and bathrobes without any problems. The food is just great! Delicious dishes, a variety of snacks, there is always a large selection of fruits. Fresh baked goods every day. And there is always enough of everything, even if you came late. An excellent swimming pool, several saunas, a jacuzzi - it's all free - great! I recommend this hotel to everyone who likes to walk. 15 minutes to the center. at a calm pace. but you can also take the bus. I did not regret that I booked this hotel. I'll definitely come again!Negatives
Unfortunately, there were no plates or a knife in the room, for example, to peel or cut fruit. For some reason, there were no tablecloths in the restaurant, only some paper napkins. The tables looked like they were in a work canteen in the 80s... and the hot food was in some terrible containers; you had to constantly remove the lid and then close it again to see what kind of dish was inside.
Anna Karchev
18.05.2022
Positives
Great & very professional treatment's team! Great food & helpful stuffAnswer from Spa Hotel Richmond
Thank you for your feedback. We wish you very nice day. Marketing Department Parkhotel RICHMOND.
Anatolijs Rozalovskis
18.05.2022
Positives
Only positiveNegatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Andrejs Smikovs
18.05.2022
Positives
AllNegatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Igors Rozalovskis
18.05.2022
Positives
All pluses, food, locationNegatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Katharina Dorochow
17.05.2022
Positives
Good proceduresNegatives
They sold a Detox program at the Richmond Hotel, which did not exist..., they paid more than the usual program, instead of a detox there were 2 drinks, one before breakfast and the other before dinner, otherwise a regular buffet... The staff was not at all aware of this Detox program, very disappointed, because they promised something else... it’s a pity...
Birgit Senglaub
15.05.2022
Positives
Absolutely top class 👍👍👍, the staff was really friendly and nice. Excursion options nearby. Center is within walking distance, ideal for dogs. Hikes possible. The treatments were sufficient and the staff were very friendly. Recommended, we will always be happy to go there againNegatives
There is absolutely nothing to complain about, if you find something you should first think about where you have had better experiencesAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung und freuen uns auf Ihren nächsten Aufenthalt. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Elena Grebner
15.05.2022
Positives
Everything was very good. Very nice staff. Food tasted good. Everything was great. Gladly againAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung und freuen uns auf Ihren nächsten Aufenthalt. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Lidiia Diachkova
13.05.2022
Positives
Everything is very comfortable, sincere and professional. A beautiful park, a cozy hotel, decent medical care, a varied menu. Relaxed both soul and body!Negatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Larisa Gurau
12.05.2022
Positives
I really liked it! I recommend it with all my heart. We will definitely return. Special thanks to Sanatoriums.com for organizing our holiday, for the transfer and for the wonderful excursion to Prague!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Regina Jermacenko
11.05.2022
Positives
I liked everything very much.Negatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND
Natalia Ger
09.05.2022
Positives
This is not my first time at this sanatorium, I am very pleased with everything: order, frequency, polite and friendly service, precise and efficient work of the entire team. Very high quality rest and maximum comfortNegatives
If the direction of this sanatorium is the treatment of the gastrointestinal tract and diabetes, I would like to see on the menu less carbohydrates in the form of potatoes, pasta and rice and more dietary products, as well as dessert that does not contain sugar
Gerhard Waldemar Damian
08.05.2022
Positives
Good price-performance ratio, varied buffet, mostly very friendly staff with little knowledge of German, very nice and quiet location, good bathing and sauna area, balneotherapy department scattered throughout the house, but great.Negatives
Information board or folder about the hotel and Karlovy Vary with tips and information about the sources and composition of the water, no lawn or loungers on the balcony
Aelita Stutzky
04.05.2022
Positives
The hotel is very conveniently located, in a picturesque and quiet area, relatively far from the center and the colonnades, which is good for walking to the springs. Good food, billiards, wellness. The treatment rooms are very clean!Negatives
Very poor cleaning of the rooms, the floors were not washed for 10 days, they just straightened the bed and changed the towels. In the restaurant area, the tables are not even covered with tablecloths, which is unacceptable for 4 stars. On weekends there were so many guests that we had to wait for a free table. Some of the dishes and desserts were quickly taken away and not replenished. The same goes for breakfast pastries and muffins.
Julia Wagner
04.05.2022
Positives
On the whole we had a relaxing time.Negatives
A restful sleep was out of the question. The bed was too hard and the pillows too flat. We didn't get a night's rest. The request to exchange mattresses or rooms was rejected on the grounds that all mattresses in the hotel were the same. Under these circumstances we cannot recommend this hotel.
Maria Perzelova
02.05.2022
Positives
The hotel is beautiful and the food is varied and deliciousNegatives
Massages bad Received incorrect information regarding moor treatments from Sanatoriums.comAnswer from Spa Hotel Richmond
Guten Tag, Frau Perzelova! Es tut uns sehr leid, dass die Kuranwendungen Ihnen nicht gefallen haben. Im Kurhotel Richmond wird die Kuranwendung auf folgende Weise durchgeführt: Auf die Schlammpackung wird ein Wärmemittel drauf gelegt, dadurch wird es aufgewärmt.
Tamara Wilhelm
01.05.2022
Positives
We are very pleased with our stay at the resort. Never before have we received such complete treatment. We are very pleased that we got a very profitable offer, this price suits us very much. I liked the new treatment: detoxification. I think this is very effective, especially for older people. I am also very pleased with the work of the site, the employees respond to any question very quickly and efficiently.Negatives
I consider it negative, although this is not about treatment and service, but more politically and emotionally. : Russian flags were removed from the hotels, and this is the business of each of us and a dose of our condition. The existing flags in hotels (not all of them) hang unkempt. And in hotels you should also pay attention to the fact that vacationers go to restaurants in tracksuits and even outerwear; previously there was more order in this.
Heinrich Martin
30.04.2022
Positives
Very good.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.