references
Positives
We stayed at the Richmond Hotel for one week. We liked everything from the first minutes of our stay. Clean, comfortable room with adjustable air temperature, safe, fresh bathrobes. Unfortunately, the doctor’s appointment was postponed by a couple of days due to his illness, but this did not prevent him from receiving all treatment procedures in full. The food is organized in such a way that everyone can choose something for themselves. You won’t have to overeat like in Turkey, but there is always fish, poultry or meat, as well as salads, fruits and baked goods. Everything is always fresh and tasty. Our goal was not to gain excess weight. In short, everything was enough for us. We had breakfast and dinner. There was not enough kettle in the room to drink some tea before going to bed. Parking for a car is paid in the hotel courtyard for about 5 euros per day. Free use of the saunas and swimming pool was pleasantly relaxing every day. The hotel staff is very friendly and helpful. We will be happy to visit the hotel again. Thanks to all the medical and service staff for a good stay.Negatives
The Colonnade is a little far away for anyone who has difficulty moving, where all the springs are, but these walks did not bother us.Answer from Spa Hotel Richmond
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Positives
Everything was very clean, the food was varied, the staff was very friendly. Come back.Answer from Spa Hotel Richmond
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Positives
Everything was wonderful, excellent treatment, friendly staff. Special thanks to the people who work in the kitchen. Everything was delicious. Thank you all very much.Negatives
All corners of the room are poorly vacuumed. This is the only negative. Sorry.Answer from Spa Hotel Richmond
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Positives
Very nice spa hotel, nice staff, very nice room, qualified medical staff and for Dr. Mrs. Karaskova we would like to thank you very much. Very nice holiday, we'll be back.Negatives
We have nothing. Everything was beautiful.Answer from Spa Hotel Richmond
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Positives
We liked everything, everyone was nice, food was good, food, serviceAnswer from Spa Hotel Richmond
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Positives
Very good, spent a week at paradise!!!Answer from Spa Hotel Richmond
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Positives
Everything great. We felt very comfortable and will be back next yearAnswer from Spa Hotel Richmond
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Positives
Everything was excellent. Friendly staff, delicious food. Wonderful saunas and swimming pool. We will be happy to come again.Answer from Spa Hotel Richmond
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Positives
I was startled by the boldness of some Russian Germans in their assessments. People who have generally never visited a hotel like the "Richmond". I say that because I have made at least 30 trips to Russia over decades and know the situation there. What was striking was the hospitable attitude of all employees towards the guests. They always tried to fulfill all requests that were made to them. What was particularly positive was the price/performance ratio of the house, which I would recommend at any time.Negatives
o It would be desirable to present the hotel's services more comprehensively from the guests' perspective. o There was no plan on how to reach the individual departments of the house. o There were noticeably few cultural events in town during the time of our stayAnswer from Spa Hotel Richmond
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Positives
We were very pleased with everything and recommend it.Negatives
the mattresses were very badAnswer from Spa Hotel Richmond
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Positives
The location is away from other sanatoriums, there is silence and nature all around, exactly what I wanted during my vacation this time. The service and food were all as expected and desired.Negatives
The water in the spa was cold and the jacuzzi was rarely used and for a very short period of time. And at the food distribution, one woman works without a cap and is very far from friendly, half a minute of communication with her and all the desire to go there disappearedAnswer from Spa Hotel Richmond
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Positives
Very nice wellness areaAnswer from Spa Hotel Richmond
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Positives
We had a great time, good treatment, great pool and saunas, I recommend it to everyoneAnswer from Spa Hotel Richmond
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Positives
Perfect WhenAnswer from Spa Hotel Richmond
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Positives
Everything was very good. Fine.Answer from Spa Hotel Richmond
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Positives
All at the highest level.Negatives
NoAnswer from Spa Hotel Richmond
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Positives
Thank you very much to all the medical staff for the wonderful procedures, to the girls for the perfect cleaning of the room, and also a big thank you to the restaurant staff for the very tasty breakfasts, lunches and dinners, all the staff are very pleasant and polite, thank you very much for a pleasant stay, we will come again, also very much thanks to Dr. Karaskova.Answer from Spa Hotel Richmond
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Negatives
The food was not tasty and very poor.Answer from Spa Hotel Richmond
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Positives
We liked it overall. Staff is friendly, treatments are good. Very nice swimming pool. Food was also good, always fresh and tasty. We went on several excursions and really enjoyed themNegatives
Unfortunately no bus ticket included. The hotel is far away from the center and you can't pay in euros on the bus.Answer from Spa Hotel Richmond
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Positives
Nice Hotel, wonderful holiday. Varied food, polite staff. The pool, saunas and treatments are very well organized.Answer from Spa Hotel Richmond
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Positives
I really liked it!Answer from Spa Hotel Richmond
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Positives
Everything was great. Very beautiful hotel. Great staff.Negatives
Small thermal pool.Answer from Spa Hotel Richmond
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Positives
I visited your wonderful hotel for the first time and only for one week, I was received cordially and warmly, the room was wonderful, cozy and clean. Excellent food and since I am on a strict diet, all my wishes were taken into account. For which many thanks to all the kitchen workers. Professional work of doctor K. Vykhrystenko. allowed me to do all 12 procedures for which I gave medical treatment to everyone. I am very grateful to the workers and the doctor. I spent every evening in the wonderful pool and sauna. Thank you very much for the emotions, cleanliness and wonderful vacation. The excellent location of the Hotel makes it possible to move a lot, which is very valuable and great for me. And in five days I managed not only to drink water from the springs, take a walk, do procedures, but also go on 4 excursions offered by Sanatorium.com, I was very pleased with them, having learned a lot of the history of these places. I would like to thank all the guides, and especially Guide Alena Reznikova for her most interesting stories both about Prague and the Walking Tour in Karlovy Vary. I would also like to thank separately the Drivers who brought me (driver Alexey) to a wonderful fabulous place and took me back home (driver Frantisek. Thanks to their good nature and professionalism, the long journey was pleasant. Many thanks to all the employees of Sanatoriums.com for their responsiveness and excellent work. So Many thanks to all the employees of Sanatoriu Richmond, from the Doctor to the service staff. Thanks to all of them, staying with you for only 5 days was a beautiful fairy tale for me. I plan to come to you again in March, now for 2 weeks and with my husband. Stay everyone is healthy and happy. 🥰🥰🥰Negatives
Five days, unfortunately, is very little, but better than nothing 😅Answer from Spa Hotel Richmond
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Positives
This is not the first time we have vacationed in this hotel. Very beautiful location, helpful staff, good procedures. And a good price on the website Sanatoriums.com Thanks againAnswer from Spa Hotel Richmond
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Positives
Overall I really liked everything. The hotel is beautiful, the food is delicious, the people are polite and friendly, the mattresses are comfortable, the pillows too. I liked the spa area. In the mornings, fresh water is poured into the thermal pool, and it is especially warm. In the afternoon it is not so warm, but the wellness center with a sauna, salt room, etc. starts working. We vacationed with a 2-year-old baby, and he wasn’t bored either - in addition to the pool, there is a children’s room with different toys.Negatives
The massage procedure lasts 20 minutes, during which time it cannot be particularly effective. Bed linen was changed only on the fifth day after our request. And when we checked into the room, the floor was clean, but the subsequent cleaning, specifically in the part of the floor, left much to be desired.Answer from Spa Hotel Richmond
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Positives
Excellent hotel, quality accommodation, treatment and food. We visited 3 times and were very glad that we chose Richmond again. Gorgeous swimming pool. Many thanks to the chef for the delicious food!Negatives
Nothing to complain aboutAnswer from Spa Hotel Richmond
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Positives
We were there for the first time Just a week We were met at the airport, we were taken to the sanatorium, the journey took 1 hour 20 minutes, we were accommodated very quickly by the driver, staff, nurses - very friendly. The next day they scheduled procedures as we wanted, all procedures - no queues until lunch, everything was on schedule. Very I liked the wellness center: swimming pool, jacuzzi, saunas, salt room, mineral water pool - everything is excellent location - excellent quiet and peaceful To the Pupp Hotel (Casino Royale with James Bond was filmed there) 10 min walk on flat ground and then the central embankment with springs Very beautiful,...architecture, bridges, many restaurants In general, I really liked everything. We will come againAnswer from Spa Hotel Richmond
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Negatives
Very poor room cleaning.Answer from Spa Hotel Richmond
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Negatives
Only room service can be betterAnswer from Spa Hotel Richmond
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Positives
Dear employees of the Richmond Hotel. The Aibas family and the Amrey family are writing to you. We fondly remember the time we spent with you at the beginning of December 2021. Once again we want to thank you for a wonderful vacation. From the first day we felt in a cozy and homely environment. We were greeted by friendly and welcoming reception staff. We were very pleased to feel the warmth and respect from all the hotel staff. We especially want to say a big thank you that every day we could enjoy varied and very, very tasty food. We thank everyone who performed procedures on us for their concern for our health. Every day we were surrounded by cleanliness and comfort thanks to the efforts of your Putzfee. We hope that we will have the opportunity to come to your hotel again. We wish you and your families good health. Best regards, Ajbassow and Amrej family.Answer from Spa Hotel Richmond
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