references
Positives
Everything was fine, except the kitchenNegatives
Kitchen was miserableAnswer from Spa Hotel Richmond
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Positives
Very pleasant house. The carpets are a bit old. But it is already being partially renovated. The staff very attentive but not intrusive. Given this price-performance ratio, we would come back in a heartbeatAnswer from Spa Hotel Richmond
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Positives
This is the second time we have vacationed in this sanatorium and again we are convinced that this sanatorium is the best in Karlovy Vary. Some people have a long way to go to the springs, but we drank water at the hotel. We believe that there is no difference in the composition of the water, it’s just colder in some places and hotter in others. But what a wellness complex this is! There is everything your heart desires! The food here is very tasty, thank you very much to the cooks and waitresses. Different types of meat, salads, baked goods, what else do you need. Large, secure parking. And there is forest and silence all around..... In general, we got along, walked around, got steamed and came to Germany satisfied. Thanks to the employees of Sanatoriums.com You can also contact via Email and WhatsApp. They always respond promptly and explain in detail. Thank you very much.Negatives
No cons, just a wish. I would like tea for dinner with some baking. You can buy coffee and drinks, but you could leave tea for free.Answer from Spa Hotel Richmond
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Positives
Excellent location of the hotel for those who like to walk a lot. Swimming pool, thermal pool, jacuzzi and 5 saunas - there is something for everyone. Tasty food. In fact, even breakfast and dinner would be enough.Answer from Spa Hotel Richmond
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Positives
my wife and I stayed in this hotel for 4 days, I really liked everything,Answer from Spa Hotel Richmond
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Positives
Thank you very much. I liked everything very much. Very friendly staff. Delicious food. Decent treatment. Good rest.Negatives
There are no cons.Answer from Spa Hotel Richmond
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Negatives
Pillows and mattress need urgent replacement; it is impossible to sleep; the quality of treatment is deteriorating rapidlyAnswer from Spa Hotel Richmond
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Positives
Hello, I just want to say a huge thank you for all the conditions provided for rest and treatment. Everything was at the highest level, starting from the visit to the doctor, the prescribed procedures, the procedures themselves, very friendly and kind staff who knew their stuff. About nutrition, that's a separate conversation. Czech cuisine has always been famous for its delights, and it justified itself. Special thanks to the chef and staff, who did their job with dignity throughout the entire time. Providing three hot meals a day, maintaining order and cleanliness. It was also possible to visit the sauna and swimming pool every day, where everyone, at their own discretion, could additionally do a set of procedures for themselves, starting with a mineral pool, a jacuzzi, different types of saunas, and a swimming pool, without any inconveniences or restrictions, in our difficult times , all people found compromises and understanding. And the staff monitoring the order and condition of all acceptable standards was always in place. Thank you all very much for the rest and treatment provided. Happy holidays to everyone, health, success and prosperity. I promise to visit you more than once, only now not just once.Answer from Spa Hotel Richmond
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Positives
It was very nice to find out that we were getting another Waucher. I really enjoyed it and would come again. LGAnswer from Spa Hotel Richmond
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Positives
Despite our short stay, we liked it. Caring and attentive medical staff. Good food and service. Despite the distance from the central colonnade, we enjoyed going to the colonnade to drink water. We wish you further prosperity. We hope to visit this hotel again.Answer from Spa Hotel Richmond
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Positives
Thank you very much to Sanatoriums and the entire team of the Richmond Parkhotel for two weeks of excellent relaxation and treatments. Everything was at a decent level. We vacationed with our pet, a cat.Answer from Spa Hotel Richmond
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Positives
All is wellNegatives
NoAnswer from Spa Hotel Richmond
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Positives
Very nice hotel. Good food. Highly recommended.Answer from Spa Hotel Richmond
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Positives
We stayed at the Richmond Hotel from 08/30/21 to 09/10/21. The hotel is located in a green area about one and a half kilometers from the center, a leisurely walk of about 15 minutes. We lived in room number 320, a room with a balcony, overlooking the mountains, the air was crystal clear and fresh. The hotel also has parking spaces for an additional fee. Magnificent Wellness area: Beautiful swimming pool, jacuzzi with hydromassage, thermal bath, contrast bath, Finnish sauna, steam room, herbal, salt, infrared And it's all freeNegatives
When prescribing the procedures, the doctor prescribed four massage sessions for me, the first session went great, the second session was noticeably worse, but the third and fourth went nowhere at all, there were only strokes, the masseuse constantly, openly hinted that no one appreciated her work, although the procedures had already included in the price! What happens, I also have to pay separately for each procedure? In this situation, next time it’s easier to refuse procedures and spend time in the zone. In this situation, next time it’s easier to refuse procedures and spend time in the spa...Answer from Spa Hotel Richmond
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Positives
very goodAnswer from Spa Hotel Richmond
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Positives
Recommend to come again and againAnswer from Spa Hotel Richmond
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Positives
Wonderful vacation. Everything good has already been said many times and it’s hard to add anything. Everything is really wonderful. Thank you for a wonderful holiday during this difficult time, for your hospitality and kindness. We'll definitely come again.Answer from Spa Hotel Richmond
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Positives
Good Evening, everything is fine, there was a problem with the massage, but when I went to the doctor, they changed the massage therapist and everything is fineAnswer from Spa Hotel Richmond
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Positives
Location very niceNegatives
Hotel staff were unfriendly with a few exceptionsAnswer from Spa Hotel Richmond
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Positives
Everything is great, the staff is polite and attentive, the SPA and treatment are wonderful. We will definitely come again!!!!Answer from Spa Hotel Richmond
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Positives
Все было прекрасно!Answer from Spa Hotel Richmond
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Positives
Everything is just great. We have already been to this sanatorium five times, and we are planning again next year. We feel like we're coming home. The staff, food, treatment, just great.Negatives
I don't rememberAnswer from Spa Hotel Richmond
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Positives
My husband and I came to Richmond for the first time! We liked everything! hotel, treatment, swimming pool, -men's sauna is separate, women's sauna is separate, and there is a shared sauna in swimsuits, this is very, very good!!! Thanks for the delicious food. All procedures are close to each other. Thanks to our doctor Vykhrystenko Kseniia, thanks to her for prescribing the right procedures for us! Thank you to all the staff at Richmond!!! We met some very nice people here and hope to meet again at the same time next year! Thanks also to the Transfer company! My husband and I want to come again next year and recommend it to all our loved ones!Negatives
I want tea for dinnerAnswer from Spa Hotel Richmond
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Positives
Everything fineAnswer from Spa Hotel Richmond
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Positives
Thank you so much to the staff for the service, the wellness is just super, the vacation was a success.Negatives
The tables in the dining room were not regulated; there was always a search for free space.Answer from Spa Hotel Richmond
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Positives
Very tasty and high quality food, the staff is generally friendly. The room is very comfortable and has air conditioning. The treatment is also normal. Beautiful location of the hotel. Luxurious excursions from sanatoriums. Cozy, quiet hotel. The spa center is very spacious and multifunctional.Negatives
Very aggressive parking attendant. Yells loudly at customers. Almost gets into a fight. A restaurant employee kicks customers out by the collar and shouts loudly at the entire restaurant if she arrived 2 minutes early. This employee is just terrible!!! He terrorizes people and does not allow them to eat in peace. Nobody explains anything at the hotel. Ordinary tourists help (where to go and what to do) It’s very, very cold in the bathroom. The radiators in the bathroom don't work. The massage therapist works according to his mood. The hydroxer broke down and they couldn’t fix it for a week. Procedures were constantly postponed because of this. Internet is not working well. The spa center is good, but sometimes the water is not fully heated. Sometimes the water in the pool and jacuzzi is very cold.Answer from Spa Hotel Richmond
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Positives
Everything great!!Answer from Spa Hotel Richmond
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Positives
no language issuesAnswer from Spa Hotel Richmond
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Positives
The Richmond sanatorium is located in a huge park and is an excellent opportunity to practice Nordic walking. The main street of mineral water springs is just a 15-minute walk away. The staff is mostly friendly, only a small comment to the room cleaners. The food and service in the restaurant are good. The treatments are excellent. But the most wonderful thing about this Spa & Wellness resort.Answer from Spa Hotel Richmond
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Positives
Nature, care, cure, food.Answer from Spa Hotel Richmond
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