references
Gennadij Schwendich
09.10.2020
Positives
Great hotel quiet location! Good food, friendly staff, very good quality of treatments. Room was great too!
Peter Prüter
06.10.2020
Positives
We really liked it if we had had time we would have liked to stay longer.
Irina Reichert
02.10.2020
Positives
Excellent location of the hotel, magnificent design, private park, connection to the spring, water treatments with thermal water, excellent food, modern spa center, tastefully decorated spacious rooms, comfortable beds with snow-white linen, friendly staff, very fast elimination of inconveniences.Negatives
The distribution of terms for procedures occurs without the participation of the patient. Breakfast and lunch times are not taken into account. Very short lunch from 12:00 to 13:30. Procedures are prescribed during lunch hours, which leads to completely unnecessary stress. Sometimes it is possible to negotiate with the procedure nurse and move the procedure. I think this can be easily avoided. The spa center is very beautiful and modern, but too small for such a large hotel. The water in the pool is too cold and the room itself is too cold. The room was very cold, as the battery turned on by itself and did not last long. In the next room, on the contrary, she was constantly working and it was too hot. After the complaint, the problem was fixed almost instantly by installing a thermostat on the battery, which of course is a plus. Still, I think that this should have happened before the guests were placed in the rooms.
Dmytro Vilga
30.09.2020
Positives
Availability of drinking mineral water in the hotel. Excellent choice of food, good sauna and swimming pool, convenient parking. There are many attractions near the hotel. A good gym and fitness room are not popular with most residents.
Irene Irene
28.09.2020
Negatives
I would book a different room next time as the mountain directly outside the window blocked the view and no beam of light could come in even when the sun was shining. As a result, the room always seemed dark.
Leonid Binevitch
26.09.2020
Positives
The location of the hotel is designed for holidaymakers who can and want to walk a lot, as it takes about 20-25 minutes to walk to the mineral springs/town center.Negatives
No
Lola Prosjkina
25.09.2020
Positives
We consider the hotel's location in the park, clean air and a spacious room and a bath in a regular room with a balcony, as well as the Stepanka drinking spring in the hotel garden, to be a plus.Negatives
Cons: monotonous, tasteless food, sagging beds on which you lie sitting and a weak, useless massage, more like a simple stroking.
Svetlana Leonenko
21.09.2020
Positives
Everything was very good. It was our first time. We'll come again. The only thing missing is tea for lunch and dinner. Or at least a kettle in the hotel room.
Valentina Kicenko
21.09.2020
Positives
We liked everything, we had a very nice room, everyone was very friendly, the hotel was great for a long time, treatments without waiting time, food was great, we can only recommend the hotel.
MARINA KOUMATCHEVA
21.09.2020
Positives
We liked everything very much, without any problems we changed our room to a quieter one overlooking the park. The food is delicious and varied. For dinner there was always a choice of fish, poultry and 2 types of meat, a variety of side dishes. Very good spa. They provide a towel and sheet in the spa. Honey. the staff is friendly. There is a gorgeous park around, with plenty of places to take a walk.Negatives
The rooms are not cleaned often, but it was not particularly annoying. The salt sauna did not work. The main drawback is one coffee machine that makes cappuccino. Therefore, there is always a queue for it, and in the last 2 days it was broken. With so many guests there should be at least three such machines
Waldemar Schneider
20.09.2020
Positives
Everything was wonderful: location in a park area, variety of food, punctual procedures and without long minutes of waiting, everything in one building, a spring on the territory of the sanatorium, the city center is a 15-minute walk away, we were pleasantly surprised, we had a rest both in body and soul. And of course the wellness area swimming pool and sauna are all nearby. The workers of the entire sanatorium are correct and polite, thank you very much for the boost of energy, stay healthy
Alexander Lechelt
19.09.2020
Negatives
Room 205: too few sockets. Only a single socket in the bed area. Incredible !
Julia Zubko
19.09.2020
Positives
MoodNegatives
Horrible hotel doesn't even deserve one star. Old rooms, smell of food and bleach everywhere. The food is not dietary, very little choice. The doctor is not attentive, he prescribes the same thing for everyone. A nurse takes blood without gloves. I regretted listening to the reviews and coming to this hotel.
Tatjana Priebe
16.09.2020
Positives
We were there from August 26th to September 3rd. It was a great week, very pleasant and relaxed. Great location, great food and top service. The treatments very good. Most of all we would like to thank the doctors and nurses, my husband was stung by a wasp and we didn't know it was an allergic reaction. They gave it their all and reacted quickly. Thanks so much. Definitely coming back, it's worth coming here, pampering yourself and relaxing. Thank you very muchNegatives
A very small minus, the rooms could be tidied up a bit better.
Vincent Van oosterhout
08.09.2020
Positives
Hotel is situated at a very beautifull green location. Walk distance from the centre and collonades.Negatives
I have none.
Benedikt Fruehsorger
31.08.2020
Positives
The treatment staff is friendly and attentive.Negatives
Food is too salty.
Erika Pfeifer
30.08.2020
Positives
We only spent a week at the hotel. But even this week we were delighted with Karlovy Vary. Although the hotel is located far from the colonnade, this had its advantages - a walk to drinking water in the fresh air. Excellent and very varied food for every taste, friendly honey. staff and, what is rare in sanatoriums, is an attentive doctor.
Robert Vervloet
26.08.2020
Positives
A wonderful 10 day holiday. The location of the hotel is wonderful. We will come againNegatives
Uncomfortable pillows in the room.
Margarita Gapke
19.08.2020
Positives
Booking on Sanatoriums.com was a breeze! The chat is active and all questions have been answered. Nice hotel, not a castle) Park and terrace! There is a children's room on the floor where the entrance to the pool is and there is a swing outside. There were families with children. Wonderful spa area, towels and sheets at the entrance. Minus: there were no disposable slippers in the rooms. We rested for a couple of days - overall we were left with a good impression. It's a 15-minute walk to the center.Negatives
Alcoholic and non-alcoholic drinks were not offered for dinner and lunch. Only later, in the bar with a terrace, was it possible to make an order... There is no currency exchange at the reception. There were no drinks in the refrigerator or glasses in the room.
Lilia Schmidt
16.08.2020
Positives
We really enjoyed our stay at the Richmond sanatorium: excellent treatment and food.Negatives
For two weeks, the floor in the room was never wet cleaned, only in the bathroom. Vacuumed once during the entire period.
Alexander Kölln
10.08.2020
Positives
If someone is looking for peace and quiet, this hotel is the right choice.
Oleg Schunk
08.08.2020
Positives
Large spa department, swimming pools, saunas, towels and sheets are provided, and there is a swimsuit spinning machine. There is a terrace with tables outside and benches for relaxing. There is a spring right in the hotel.Negatives
If there was a choice of teas for dinner in addition to water, it would be very good. The specified musical evening was not observed.
Olena Shymshilashvili
07.08.2020
Positives
Great location. The staff is very polite. Very attentive doctor. wonderful pool and saunas. Overall a great holidayNegatives
The room was cleaned very poorly, linen was changed twice, bathrobes were changed not once in 2 weeks. Very old lymphatic drainage device, many of the listed procedures are missing
Victor Lazdan
04.08.2020
Positives
It was our first time with sanatorium treatment. I liked almost everything.Negatives
The room smells like sewage.
Tatjana Resner
03.08.2020
Positives
I really liked the SPA. Warm pool (you can swim with children), jacuzzi, small thermal pool. Several saunas, both warm and hot. Very good for families with children. You can order a nanny. There is a sandbox. During the summer heat, the proximity of the river and forest is a big plus. The suite was spacious and clean. Very nice senior nurse. sister. The head doctor prescribed treatment taking into account my wishes. The staff is polite, efficient and friendly.Negatives
Cobwebs on the balcony, windows in the hallway. One curtain in the room partially fell off the hooks; during our stay it was not lifted into place, apparently it had been hanging like that for a long time. They couldn't reach it themselves. There were some other little things, but overall we liked it. We'll be back.
Alexander Schmidt
01.08.2020