references
Positives
The hotel left a pleasant impression, good medical facilities, excellent doctor Kveta Podlipska. Despite some distance from the center, the location is very good; the straight road that runs through the park area makes for a pleasant walk. Wonderful spa area, clean, everything works.Negatives
1. During our stay at the Richmond sanatorium, renovations began, so the room was noisy, we should have been warned about this. The period of our stay is from 01/04/20 - 01/12/20. 2. A classic partial massage should last 20 minutes, in fact it lasted 10-13 minutes (unfortunately, I don’t remember the name of the massage therapist, I know that he is from Ukraine).Positives
We were there from December 20th to December 29th. In 2019 again over the holidays at the Parkhotel Richmond in Karlsbad. This was our 9th visit to this hotel. Years ago - on our first visits - we were totally thrilled. We can only describe everything as excellent. EVERYTHING is just right! This time we even had a large, very nice apartment in this beautiful house. Everyone is nice and tries hard, the food is very varied and tasty, the furnishings give you the feeling of being a little "Sissi". We love this style of furnishing. The hotel is also located in a beautiful park and despite being close to the city, it is nice and quiet. We're definitely going to Richmond again this year - but the timing hasn't been decided yet. If you are looking for a nice, relaxing holiday and also want to take advantage of the spa program, the Richmond is the perfect place for you.Negatives
We can't say anything negative.!!!!!!!Answer from Spa Hotel Richmond
Vielen Dank für Ihre Hotelbewertung und wir freuen uns auf Ihren nächsten Besuch. Geschäftsführung Hotel Richmond
Positives
The best sanatorium both in location and service. It is necessary to diversify your diet.Negatives
No commentsPositives
Everything is very goodNegatives
Breakfast is good. Lunches and dinners need to be worked on with the second courses.. The main courses are not tasty..Positives
Good afternoon I really enjoyed my stay at the Richmond Hotel: the treatment, the work of the staff, and the spa center with a swimming pool. The location of the hotel is excellent and allows you to take walks both into the city center and into the forest. Thank you also for the free excursion to Prague, which allowed us to get acquainted with the main attractions of Prague. In general, I am very pleased with the treatment and stay at the Richmond Hotel.. Thank you! .Positives
We really liked the location of the Richmond hotel, calm, a little distant from the center and at the same time close to the center (15 minutes on foot), clean air, excellent food, good hygiene, polite staff, good procedures and everything in its own way time, the doctor is attentive, and the guide to Prague is also very excellent. Thank you, we had a good rest in body and soul.Negatives
No negativity.Positives
Friendly staff, friendly atmosphere, good location, qualified medical staffNegatives
monotonous foodPositives
We have been at the Richmond sanatorium for 10 years now and that already says it all,Positives
We rested at the Richmond sanatorium in December 2019. It’s very nice that you accommodated us and provided us with an excellent room in a higher category than we booked. Thanks a lot!Negatives
Over the two weeks of our stay, the quality of food became progressively worse. Many of the medical staff were unprofessional and unfriendly. A few umbrellas in such a large sanatorium are almost nothing. Considering the remoteness of the sanatorium from the springs and the rainy weather in December, we kindly request that each room be provided with at least one umbrella..Answer from Spa Hotel Richmond
Спасибо за ваши комментарии, с которыми мы будем обращаться, чтобы улучшить наши услуги. Отдел бронирования Ричмонд
Positives
The hotel itself is beautiful and clean, the food is always very good, and the staff is almost always nice and friendly.Negatives
The room is already getting old, the carpets are dirty, the mattress needs to be replaced, the mats were stained. In the sauna area there is poor hygiene, the seats are not sprayed with water and fabric pads are used.Answer from Spa Hotel Richmond
Wir bedanken uns für Ihren Kommentar, den wir lösen werden. Geschäftsführung Hotel Richmond
Positives
Wonderful place, wonderful sanatorium, magical water! I liked everything) Transfer, food, procedures - everything was wonderful.Negatives
The room was small in the far corner and, apparently, above the kitchen))) Of course, without a balcony, but they couldn’t open the window because of the smells of food. It was possible to change it only for an extra charge of 30 euros per day. Occasionally, there was an unprofessional attitude from the medical staff (my friend, a very respected doctor by profession), and the doctor clearly took the side of the staff! I was lucky enough not to find myself in such situations, but I’m afraid my friend won’t go to RICHMOND again...Answer from Spa Hotel Richmond
Спасибо за ваши комментарии, с которыми мы будем обращаться, чтобы улучшить наши услуги. Отдел бронирования Ричмонд
Positives
This was my first time at the Richmond Hotel. Very pleased! The food, treatment, accommodation, and staff work are top notch. The pool area is simply magnificent! Next time I will only come here!Negatives
I really miss evening tea! At least a hot water cooler on the floor! But they write about this year after year!Positives
Very good hotel. Good European 4*. The staff is friendly. Everything is thought out and well organized.Positives
An excellent location for those who like to walk, to drink some water up to the colonnade (there is also a drinking spring in the sanatorium itself). Stunning view from the window of the river and mountains. Friendly staff and good service.Negatives
In the video on the site, I saw that the room had an electric kettle, for me this was very important, because... I always drink my herbal teas. But there was no kettle in the room and I was offered to take boiling water from the nurse in a thermos. This is extremely inconvenient. Either the nurse is busy and you sit under the office for half an hour and wait for boiling water to be poured for you, then hers is completely closed. In general, something like this.... Another disadvantage is that bathrobes are provided, but you will have to buy slippers yourself, so those wishing to relax in 4* Richmond are asked to take their slippers with them.Answer from Spa Hotel Richmond
Спасибо за ваш отзыв. К сожалению, мы подтверждаем, что в наших номерах нет электрического чайника. Термос в аренду от медсестры предназначен для минеральной воды. Мы постараемся улучшить сервис для наших гостей в будущем. Менеджмент Отель Ричмонд
Positives
Good afternoon My impressions of relaxation and treatment at the Richmond sanatorium. Accommodation: I'll give it a rating of 3. Room 207 turned out to be very unfortunate. The impression is that I lived at the station. The window looked out onto the parking lot, the sanatorium employees apparently came to work, there was a conversation, slamming car doors, and a little later they took away and brought in cargo. Exactly the same picture was at 22.00. The room itself with one window seemed uncomfortable, the mattress in the bed was very soft. The room itself was located next to the head doctor’s office, so there was constant proximity to vacationers waiting to be seen. The treatment that was prescribed was done in a timely manner and can be said to be of high quality, there are no complaints. The pool seemed cold, 27-28 degrees was unacceptable for vacationers with sore joints, and there were quite a lot of them. For this reason I did not visit the pool. At my request, to prescribe manual lymphatic drainage, because... with my disease of arthrosis of the knee joints, the hardware caused severe pain, the doctor refused due to the fact that there was no room. It’s a shame that I couldn’t somehow treat my illness. The food is excellent, everything is thought out, for vacationers suffering from gastrointestinal diseases. Everyone at the resort, from the maids, doctors, waitresses and cooks, were kind. Thank you, Sanatoriums staff, for providing a free transfer from KV airport to the sanatorium, no complaints. I hope to use your services again and again. Sincerely, Sivokon L.A.Answer from Spa Hotel Richmond
Спасибо за ваши комментарии. Мы постараемся улучшить услуги нашего отеля. Менеджмент Отель Ричмонд
Positives
My husband and I stayed for three weeks. I liked everything...especially the accommodation. The deluxe room has just been renovated, has all the amenities, high-quality cleaning, and the staff is always ready to answer any questions. We had a great time and did not regret choosing this sanatorium. We're going back next year!Negatives
Meals on a VIP card which includes drinks such as beer, wine and only tea. Coffee for an additional fee. Considering that we both prefer coffee to other drinks, we had to use the bar.Answer from Spa Hotel Richmond
Спасибо за ваш отзыв, чтобы улучшить наши услуги. Менеджмент Отель Ричмонд
Positives
The best assessment of the work of all Richmond employees is the desire to come only here now! We are now recommending it to all our friends and are already planning our next visit. Everything is organized very decently and efficiently. The work of all staff at every stage is designed for a comfortable stay of guests and optimal treatment procedures. The first impression is the administrators at the reception - everything here is clear, fast and professional. Then an appointment with the medical staff. Our doctor Kveta Podlipna. We express our gratitude for the individual approach in determining the treatment course and for the attentive and sensitive attitude! Further, when drawing up the schedule of procedures, some of our wishes were taken into account, for which we also thank you. The procedures themselves are carried out in a very friendly atmosphere and everything is clearly organized. Special thanks to all the restaurant staff. Everything here is delicious, beautiful and very soulful. A swimming pool (illuminated and decent in size), a spa area (several types of saunas), a small gym - everything is there for healthy leisure activities. Well, the location with its own park is also a huge plus for Richmond. The park is large... with history... with sculptures.... with numerous paths.... with a Japanese rock garden.... and even with its own source....! It is very convenient and pleasant to walk here! Another advantage is the source for drinking water located inside the building. We also now advise everyone, like ourselves, to book through Sanatoriums.com. A very convenient and clear booking process and help and advice on all questions that arise (they answer quickly!)... Also all the nice bonuses, including a free excursion to Prague with very good guides and a very good organization of the whole process. Irena is always in touch in this regard. Excursions are offered in large quantities and are interesting.Answer from Spa Hotel Richmond
Спасибо за ваш хороший рейтинг и надеемся, что вы снова выберете наш отель Ричмонд
Positives
We are very grateful for the vacation provided. Wonderful tour guides of the sanatorium. very high quality transfer, Special thanks to the chefs of Richmond,,,,,Positives
I really liked the hotel decorations for the holidays. Well done, keep it up. We love this hotel very much and hope to visit it again. There are nice maids, restaurant and bar workers. We are very grateful to them for their warm welcome.Positives
Wooded area, walking park, good medical treatments and good transport links. A free trip to Prague was organized, for which many thanks. Everything was great. Special thanks to our guide Alena for the educational tour and very interesting information about the history of the Czech RepublicPositives
The Richmond sanatorium has prepared a real Christmas surprise. We were upgraded to an apartment. Dr. Kveta Podlipna treated us very carefully. Control tests were prescribed, procedures allowed for health reasons. This is not our first time seeing this doctor. The procedures are carried out strictly according to schedule. Quality massage from Victor. Paraffin and Piloterm are made by smiling nurses, they are willing to help, joke, and manage to do everything. The food...excellent and even excessive. The cooks themselves hand out hot food and words of gratitude from vacationers are often heard. The rooms are clean, the sanatorium greeted us traditionally - a dog and a cat at the entrance. A good friend of advanced years, the head waiter at the entrance. Everyone does their job conscientiously. Many thanks to the Sanatoriums.com team. It would be difficult for us, pensioners, to place an order, choose what is convenient, affordable and best. You are professionals, the site is convenientNegatives
Everything is fine! I want more sun, but next time sanatoriums.com will make it shine. For now, only pansies make us kinderAnswer from Spa Hotel Richmond
Спасибо за ваш хороший рейтинг и надеемся, что вы снова выберете наш отель Ричмонд.