references
Positives
Excellent location, clean air, park area. Good treatment, like in other hotels. Wonderful restaurant.Positives
My wife and I liked everything, although it was our first time, thanks to the staffNegatives
Excursion agent from the sanatorium. Com. Very offended by someone, not friendlyNegatives
The guide from the sanatorium com, takes the wrong place, we took a ticket from her for an excursion, she was disgusting, without explaining anything, we ran to the Pavlova hotel, although the bus turned out to pick us up, she was not friendly and rude, although she was nice, next time if We will definitely not come to her. It’s a pity I don’t remember her name, and it doesn’t matter, they probably know her (the dark one is sitting in the hotel lobby).Positives
A very good hotel, excellent location, cozy atmosphere, you relax your body and soul and want to come back here again. Thank you!Negatives
NoPositives
Mineral water did not suit me, I had a heavy stomach, it took me 1.5 months to get my stomach in order after /rest/.Positives
This wonderful sanatorium is located in a natural park on the bank of a stream. Very polite and attentive staff, delicious and varied food make your stay unforgettable.Negatives
Vacationers smoking on balconiesPositives
Excellent location of the resort. Park area, river, silence. The staff's work is impeccable. We will definitely return to the Richmond sanatorium👍✌️Positives
Hi all!!! I was pleasantly surprised by the Richmond Hotel. I was practically satisfied with everything since there is something to compare with in Karlovy Vary not for the first time and I lived in different four-star hotels. I want to say that Richmond is the best, I want to mention the masseuse Christina in the pool office is very professional, a good chef when he is at work the food is simple super... If you want a hard massage, I recommend you to Victor’s office, 3rd floor, 1a, and visit the very proper saunas and swimming pool. Still impressed Thanks to all the very friendly and professional staff of the Richmond Hotel, see you again!!!!!!!!!!!!!!!!!!!!!!!!!Negatives
From my side, only the pros and cons must be looked elsewhere!!!!Positives
I am pleased with my visit to the Richmond sanatorium. The bad thing is that the room was hot. The food is excellent. The medical care is good. But some nurses need to be more patient.Positives
Wonderful location, excellent service at all levels, very nice staff always respond to any request! great attitude!! The treatment provided is excellent! Wonderful cuisine!! This is not the first time I’ve been on vacation, I’ll definitely come again!! Thank you everyone for a great holiday!!Negatives
There are no cons!!!Positives
We've been to Karlovy Vary 8 times, this is the best sanatorium! Service, treatment - everything is at the highest level, the 3-course buffet is worthy of an excellent rating, the pool and spa center helped to take a break from the heat! We hope to return in 2020!Negatives
No !Positives
Good organization of transfers. You can create a schedule of procedures taking into account excursions.Negatives
NoPositives
In general, everything is fine, the price corresponds to the quality, friendly staff, quality treatment, excellent dietary food, excellent location of the hotel.Negatives
No negativityPositives
The overall impression is very good: excellent food, excellent work of the staff in the restaurant, excellent location of the hotel, a very pleasant swimming pool with everything that goes with it. Very useful course of treatmentNegatives
It's a pity that there is no special menu for diabeticsPositives
Excellent location, sufficient set of procedures, no complaints about the shift workers or maids. The food is varied and of good quality. The medical staff is attentive. Only two nurses were negative.Negatives
Compared even to last year, the sanitary condition of the hotel itself has changed, not for the better. A daily check at the entrance to the dining room to see if you have the right to visit it. I didn’t like the massage this year either, the procedure lasts 15 minutes maximum, the quality of the massage is mediocre. Pneumopuncture - this procedure is done perfectly in rooms 1 and 2 and roughly, with strong negativity in room 4.Answer from Spa Hotel Richmond
Уважаемая госпожа Новохатская, Спасибо Вам за то, что Вы отмечали Ваш отдых у нас в гостинице Ричмонд. Для нас примечания наших клиентов очень важны и мы стараемся чтобы клиентом у нас понравилось. Прошу Вас следующий раз Ваши претензии сказать сразу, мы будем на месте решать. Надеемся Вас опять у нас встретить в следующем году. С уважением
Positives
This is our sixth time at this resort and this hotel. And we can give only the highest rating. Thank you for your help in booking our stay in Richmond. I would really like to get a good price for May 2020. We will wait for the proposal.Positives
A nice place. Comfortable. If you get bored with treatment, you can go on excursions to cute German towns.) I was pleased with the opportunity to agree that the procedures should be carried out before a certain hour or on another day if you are going on an excursion. We, and there were four of us, liked itPositives
Good location (in the park), away from the bustle.Negatives
I was in the sanatorium for 2 weeks; in the first week, some employees gave me underwater massage and Charcot shower, and in the second week, others. The impression was that these were different procedures, they differed so much in duration and quality of execution. In the first week, the underwater massage lasted 5 minutes, Charcot's shower was also so-so, in the second week, the underwater massage lasted 15 minutes and was done very carefully, Charcot's shower as well. This, of course, indicates a lack of control over the activities of the staff and greatly spoiled the impression of the sanatorium. Also, in the pool, one day an employee allowed herself to shout at visitors (!!!?) when they went to swim in the pool, not noticing the sign that it was not open. I was shocked! Well, and, of course, the lack of opportunity to drink normal tea at lunch and dinner is surprising, because... It’s difficult to call what was offered from the barrel tea.Positives
Welcoming and friendly staffNegatives
Lunch started early Excursions end later than dinner When going to the airport, the driver didn’t know who to pick up and took other people awayPositives
The impressions were very good. The room was surprisingly a double deluxe, although we had booked a single room. The service staff is polite and attentive. The procedures take place exactly on time, honey. staff at the proper level. Special thanks to the kitchen staff, the food was varied and tasty. My impression of the hotel is very positive. I'll be glad to visit again.Negatives
There are no downsides for me.Negatives
I never imagined that resorts of this level do not have air conditioning in their rooms. It’s a shame. I will never come again in the summer.Positives
I enjoyed my stay in Richmond! Nice interior, large comfortable rooms. Excellent wellness center. The park around the hotel is suitable for long walks. Balanced and tasty nutrition. Special thanks for the wonderful birthday roses!Negatives
The cuisine in Richmond corresponds to 4****, which cannot be said about drinks; for lunch and dinner there is only draft tea and water - this is a big minus.Negatives
1 received a room of a lower category than we paid for 2 at the reception the answer is always no to any request a. no umbrella c. change dinner for lunch no, go and agree in the kitchen 3. we don’t eat meat separately, only fish, so we went without dinner several times On 30.7 raw carp was served and on 31.7 it was cooked and served again. For breakfast they served the remains of yesterday's dinner. 9.8 there was cold water for baths that it was impossible to take it, but no one returned the cost of the procedure, etc. they wanted to meet with a representative of the management, the answer is no shame and shameAnswer from Spa Hotel Richmond
Уважаемый господин Ерихов, Спасибо за Ваш отзыв, все проблемы наших клиентов для нас очень важны. Как Вы точно знаете, мы Вам объяснили, что Вы получили категорию номера, которую Вы купили. Мы старались Вам пойти навстречу, но заселённость нашей гостиницы большая и так не было возможно вам дать категорию на много выше чем Вы купили. Жаль, что Вы официантам или повару в ресторане не сказали Ваши желания про еду. Коллеги стараются всегда найти блюда, которые для Вас удобны. Думаю, что Вы помните наш разговор в главном зале у рецепции гостиницы, где мы договорились выйти на встречу с изменением блюд в день когда Вы уехали на поездку. Желаю Вам всего доброго. С уважением