references
Positives
were undergoing treatment in November, procedures were prescribed and, if desired, changes were made. I especially liked the mud wraps and baths and of course the treatment with carbon dioxide injections. Everyone was positive; not a single request was left unattended. Our room was on the 2nd floor, a magnificent view from the window and Opposite are treatment rooms.Negatives
It’s a long way from the springs, so you can go there on foot and back by bus number 2Positives
Excellent location, attentive staff, good treatment, varied cuisine, delicious dishes from the chef. I recommend to all.Negatives
The thermal pool was not working.Positives
We have been vacationing in this sanatorium for about ten years. The medical staff worked and works at a decent level. The location is great and the resort itself is goodNegatives
The level of the hotel has decreased significantly compared to previous years: the food has become worse, the number of people has become larger, and the administration began to reduce prices and receives profits due to an increase in the number of vacationers and, as a result, crowding in the restaurant, a decrease in the quality of food and serviceAnswer from Spa Hotel Richmond
Добрый день, Boris Mastobaev Спасибо за ваш отзыв и Ваши примечания. Мы стараемся решить все эти вопросы, чтобы качество питания и персональные вопросы стали лучшими. Для персонала организуем курсы и надеемся, что все станет в ближайшее время лучше и что все будут довольны проживанием у нас. Надеемся Вас опять у нас встретить. С уважением Sales Department
Positives
Professional and charming medical staff, especially massage therapistsNegatives
Unsmiling, gloomy girls at the reception and waiters in a restaurantPositives
Everything is fine!!Negatives
Wi-Fi - not very...Positives
Good location in a park area, peace and quiet.Negatives
Unimportant, monotonous food, limited menu. Little time is allocated for eating in a restaurant; sometimes you don’t meet the deadline due to proceduresPositives
Good location of the hotel, a lot of procedures in the hotel, varied cuisine.Negatives
The updated staff (compared to previous years) in the hotel restaurant, specifically the waiters, do not do their job very well:.Positives
Excellent location, clean air, opportunity to walk along various mountain paths. Good food.Positives
Beautiful. location in a park area of the cityNegatives
- Tasteless, monotonous food. For example, if it’s porridge, then only oatmeal every day. - Old furniture in the rooms - Noise from the windows early in the morning when cars arriving at the hotel are unloadingAnswer from Spa Hotel Richmond
Добрый день MIKHAIL MAYORCHUK, спасибо за Ваш отзыв. Когда у клиентов претензии, всегда лучше решать все на месте во время проживания у нас. Мы всегда благодарны за все пункты проблем, которые нужно сразу решать. Жалко, что Вам не понравился номер, мы старались поселить Вас в хороший. Надеюсь Вас опять у нас встретить и я уверена в том, что все проблемы до Вашего приезда будут решены. С уважением
Positives
We have been at the Richmond sanatorium since September 26th. Everything is great; the sanatorium itself, the weather, Karlovy Vary. We came to this sanatorium for the second time (before this we couldn’t settle on anything) and fell in love with Richmond the first time. And this year everything is at a loss: nutrition, treatment, attitude. I recommend it to everyone, you won't regret it. I want to say thank you to Sanatoriums.com. for precision in work and attention. I recommend everyone to work with this company for vacation trips. Everything is always on time, both meeting and departure. Thank you very much.Positives
The resort is just great. We have been coming here for several years now. What captivates us most is its location - somewhat away from the resort crowd and in the park. It is no coincidence that it is called Parkhotel. Richmond is truly located in a park, and you could cut the air here with a knife, it’s so delicious! Very comfortable spacious rooms with balconies. (We take luxury). The food is varied. Half board is enough for us. It is also convenient that the source is located directly in the housing. I also really like the pool complex. Clean and varied saunas, salt and herbal rooms.Negatives
The mineral water pool is not working (for the second year already). There are some nasty big spiders on the ceilings in the corridor. The WIFI in the room is poor. Hot water in the room (as well as mineral water in the hotel source) is not available during the evening-morning period.Answer from Spa Hotel Richmond
Уважаемая Nadezhda Medvedeva, спасибо за Ваш отзыв. Когда у клиентов претензии на любое, всегда лучше решать все на месте во время проживания у нас. Мы всегда стараемся проблемы быстро решать. С уважением Sales department
Positives
This was our first experience, we really liked it, we will come againPositives
Magnificent wellness center with swimming pool. Good food.Negatives
The small room has too much non-functional furniture.Positives
My wife and I come at the same time for the second year in a row! The good news is that we meet vacationers at the sanatorium whom we met last year. We chose this resort based on its location. Park area, forest across the road and behind the sanatorium. This year we made a discovery for ourselves. The forest across the road is all cut up with paths! Some are paved (possibly too much). Walking along the paths is a special pleasure. The routes vary in complexity and length. Walking in the forest lifts your mood and lowers your blood pressure! The building of the sanatorium can be said to be luxurious. The architecture of the 18th and 19th centuries particularly appeals to me. This year we were placed in the same room as last year. If this is the policy of the sanatorium, then special respect! We like the room! We arrived at the sanatorium after 14-00, lunch ended at 13-30, but nevertheless they fed us lunch. Special thanks to the restaurant staff! The dishes in the restaurant have become more dietary, everything is boiled and baked, which on the one hand pleases, and on the other saddens. Sometimes you want to eat something HARMFUL! Wonderful pancakes with sour cream, duck - super (this year they served it only once. It’s a shame). The treatment is good! All the staff are very friendly. The procedures prescribed by doctor Kveta Pdlipna are pleasant and useful! The time spent in the sanatorium brought many pleasant impressions! I would especially like to note the presence of a swimming pool and sauna. Swimming after dinner and taking a steam bath is a special thrill (I’m not afraid of this word). I would like to mention masseuses Christina and Betka, thank you! Different massage techniques give an amazing effect and improve your mood. Room cleaning is always high quality and fast. The maids are attentive to their duties. Overall, the resort creates an excellent relaxing atmosphere! I almost forgot. The Tepla River flows through the territory of the sanatorium. There are a lot of fish in the river, I want to go fishing, but I probably can’t, so I limit myself to only feeding the fish. It's fun to watch how the fish jump out of ambush, grabbing a piece of bread that fell into the water! In general, my wife and I enjoy our stay at the sanatorium. A lot of positive things! If everything goes well, we will come again next year. See you again Richmond Sanatorium!Negatives
The weather in Karlovy Vary in the fall can be rainy, and when going for a walk you want to take an umbrella with you. but, oops, there’s no umbrella! last year umbrellas were on sale, but this year they are not. It would be great to have at least one copy of this wonderful accessory in each room. We arrive at the end of August beginning of September. It's already cool at this time of year. Coolness in the room itself is great, but in the bathroom you want warmth. I have to contact the reception a couple of times. After which the brave plumbers come and voila, it becomes comfortable to visit the bathroom! Thanks for taking care of me! This is not negative but information for guests. Don’t be shy, contact the staff and they will do everything for you!Negatives
The stay was disappointing: 1. Rudeness of the staff (manager). 2, Dirt in the rooms (when the maid was told about this, she immediately stopped understanding your language). 3. Disdainful attitude of the doctor - When the doctor was told that it is dangerous to leave carbon dioxide baths, because... there are no rubber mats, so it is very slippery and you can get injured (which happened to several people), then the answer was: “Do you think we are going to kill you here?” 4.Children under 3 years old wearing diapers are allowed in the jacuzzi.Answer from Spa Hotel Richmond
Уважаемая госпожа Ярина, Когда у клиентов претензии на любое, всегда лучше решать все на месте во время проживания у нас. Мы всегда стараемся проблемы быстро решать. Надеюсь Вас опять у нас встретить и я уверена в том, что все проблемы до Вашего приезда будут решены. С уважением Sales department
Positives
Location: quiet place, fresh air, convenient place for walkingNegatives
Food: the menu is noticeably poorer compared to previous years.Positives
The sanatorium is good. Very good!Negatives
In room 444 the curtain on the window is half torn off. Probably everyone is waiting for it to fall off completely. Internet is not working well.Positives
The location of the sanatorium is in a park area, there is a lot of territory for walking. The organization of procedures was at a high level; during the entire stay there were no cases of schedule violations. An excellent water complex with a swimming pool, a jacuzzi and several baths (sauna, steam room, salt and herbal). The restaurant is well run, polite staff, a huge selection of dishes, many types of cheeses and fruits. Cozy and quiet room (we had a suite with a balcony overlooking the forest).Negatives
There are few cons, but it's worth writing about. Slippers are not provided in the rooms, I had to buy them for 70 CZK at the reception (a shame for the hotel ****). During our stay (from August 18, 2018 to September 7, 2018), the spa complex did not have a swimming pool with thermal water, although it was stated in the description of the sanatorium. There is no pedestrian crossing near the exit from the sanatorium to the park area; we had to constantly break the rules when crossing the road. The distance to the public source is at least 1.5 km, 3 glads a day were away, I had to drink water from the pump room in the sanatorium 1-2 glads.Positives
Very quiet, calm area, not bad doctors. Nice pool and saunas.Negatives
Richmond is getting worse every year. The medical base is very weak, the staff during the procedures are indifferent, everything is done for profanation. Nutrition over the past 3 years has also worsened. Very small assortment, including fruit. Only the breakfast can compete for a high rating.Answer from Spa Hotel Richmond
Уважаемый господин Политахин, Это жалко, что Вы получили негативные впечатления. Будем стремиться быть лучшими и Ваши примечания передать дальше коллегам, чтобы все следующий раз для Вас было в порядке. С уважением Sales department