references
Positives
I am very satisfied at the Richmond Hotel.Negatives
In the swimming pool, more care needs to be taken to ensure that people shower before people go into the water. This is very important.
Answer from Spa Hotel Richmond
Thanks for your review. We will strive to continually improve our service. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
I liked everything, polite, friendly staff, delicious food, park next to the hotel.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
We choose this sanatorium for the excellent quality of services. Excellent cuisine, helpful staff. This is a great option for anyone who loves hiking. We will definitely come back again!Answer from Spa Hotel Richmond
Thank you for your feedback and we look forward to your next visit. Have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Everything was great, I can only recommend it!Negatives
We are sick after coronavirusAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Good afternoon, dear Ladies and Gentlemen, we liked everything, this is not the first time your husband had a 70th anniversary, we are pensioners with small incomes, we asked in advance for a standard room, for example, like 206, they gave us a corner room, a cold wardrobe in room 210. We have booked a request for April 7 again, please contact you with understanding Thank youPositives
Everything was perfect!Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Great hotel! Staff is friendly and helpful. Food tasty. We liked everything. We recommend.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Very good sanatorium! Attentive and friendly hotel staff. Very good cook, varied food. excellent spa center, perfect cleanliness, regular room cleaning. The transfer was ok!Negatives
I would like the water in the pool to be at least one degree warmer. If you're going to swim for a long time, you'll freeze.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Very good. But we have a request for a wall clock in the dining roomAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Very friendly staff, working technology from the TV to the elevator, good parking situation Fresh towels and sheets for the sauna and swimming pool every day thanks to everyoneNegatives
Not enough fresh food when eating, too few loungers in the swimming pool, Please emphasize that showers should also be usedAnswer from Spa Hotel Richmond
Thanks for your review. We will strive to continually improve our service. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Very nice staff in the restaurant, delicious food.Negatives
For three guests, they were given the smallest cramped room, taking into account the plus of one delivered bed (we saw other rooms that were two to three times larger for two people). Also poor sound insulation.Negatives
The massage is too weak! I could put some force on itPositives
For the second time we rest and receive treatment at the Richmond sanatorium. We were left with the most positive and great emotions after two weeks, we rate all the work of the sanatorium as excellent! We recommend that those who have not been to Karlovy Vary be sure to visit...and we will visit Richmord more than once..Negatives
I can’t write anything negative, except for one nuance... for hygienic reasons it is not recommended to visit the sauna in a swimsuit... but this is a question for vacationersAnswer from Spa Hotel Richmond
Thank you for your feedback and we look forward to your next visit. Have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Very nice staff in the restaurant. ThanksNegatives
Staff in the wellness area disasterPositives
I want to sincerely thank all the hotel staff for their attentive attitude towards clients. Personally, I can rate the time spent at your hotel with the highest rating and for me there were no cons. I wish the entire team professional success, health and patience.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
The holiday was wonderful, good treatment, large rooms, comfortable mattress. The food is very tasty, always 4 types of different meats and fish. The coffee in the morning is very tasty. Nice spa complex with swimming pool, jacuzzi, saunas. The location of the hotel is a little distant, but this is even a + than a -, as it is always a good opportunity to walk to the springs. There is also a spring on site with mineral water. We had a wonderful time!Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Very friendly staff in the restaurant.Negatives
The condition of the wellness area. But it will soon be completely renovated.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Everything was great 👍👍👍👍Negatives
There is no clock in the restaurant so you can't see how much time is left until the next treatment.,...Positives
Everything okay. will come back next yearAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Thank you. Everything was great.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Everything was very good.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
We've stayed at the Richmond Hotel several times already. Accommodation, food, service and treatment are top notch as always! Thanks to the hotel staff and Sanatoriums!!!Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Generally positive impressionNegatives
Wellness area outdated and small especially the saunasAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Everything was wonderful.as always.Negatives
The first 2 days there were no towels or sheets in the pool. On day 3 the problem was solved.Positives
The staff of the sanatorium is positive and friendly. Good location, many trails for walking. Wonderful doctor at the sanatorium, medical staff.Negatives
Major cleaning of the rooms is required Everyday cleaning was done quickly and poorly. A cockroach was seen in the hallway on the staircase.Positives
Very friendly staff. The rooms are generously designed. The SPA area is really great.Negatives
Parking fee too expensive. That should be inclusive. And if you come somewhere late, you sometimes don't get the opportunity to park and you have to pay for the day. Problematic. Otherwise there is nothing to complain about.Positives
We really enjoyed it and are already planning our next trip. Staff is correct, quick, customer-oriented. You can get by with Russian and German. The location is very beautiful, when it snows you feel like you are in an old Czech fairy tale. We will always recommend you.Negatives
We would have liked to have information about, for example, the contents of the water, differences in sources, what do they do, etc. Trip to Prague: we forgot to clarify the trip when we arrived. Later we asked the reception and got no answer: the lady was not informed. We also passed the time very well, so this is just a small hint.Positives
Thank you for a wonderful vacation.Answer from Spa Hotel Richmond
Thank you for your feedback and have a nice day, Marketing Department Parkhotel RICHMOND.
Positives
Very large and spacious rooms. Reception responded to our wishes and corrected deficiencies. Restaurant staff very accommodating, polite and helpful.Negatives
Unfortunately, little attention was paid to the patient during the partial body massage. It would be desirable if people asked in advance where the problem areas are.Answer from Spa Hotel Richmond
Thanks for your review. We will strive to continually improve our service. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.
Positives
Everything okayAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day. Kind regards, Marketing Department Parkhotel RICHMOND.