references
Elena Arne
26.11.2023
Positives
Everything was great: staff - very friendly and helpful, rooms - nice and comfortable, food - very tasty, swimming pool with many saunas - a dream. I've been here for the third time, I'll be back.Negatives
There are no shelves in the bathroom, it would be nice to have a pair to store the bathing suits and cosmetic bags.
Answer from Spa Hotel Richmond
Thanks for your review. We will strive to continually improve our service. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Tamara Torkunov
26.11.2023
Positives
This is the seventh time we have rested and received treatment at the Richmond sanatorium. This speaks for itself. Upon arrival, we immediately received completed documents, a parking space for the car right at the entrance, checked into our room, and had a delicious meal. It’s nice to know that they are already waiting for you here and everything is ready for a good rest and treatment. Attentive and experienced doctor Mrs. Podlipna, all the staff knows their stuff and there was no need to wait anywhere. At the same time, everyone is greeted with a smile. The quality of treatment is good, there is a large selection of procedures. The SPA area is very good. It was a pity that the mineral pool was not working, but this was stated when booking. This time we stayed in Suite A, which included additional free drinks for lunch and dinner and a dish from the chef for dinner. It was very tasty and pleasant. Although the assortment in the restaurant was also always large and varied. The only note that we wrote about in the last review is the lack of tablecloths in the restaurant. Currently the restaurant looks like a simple canteen. It's a pity... Many thanks also to sanatoriums.com for convenient and fast booking and complete information about the sanatoriums on the website. If there was also a small discount for regular customers, that would be great!Negatives
NoAnswer from Spa Hotel Richmond
Thank you for your feedback and we look forward to your next visit. Have a nice day, Marketing Department Parkhotel RICHMOND.
Katharina Haak
26.11.2023
Positives
Thank you, everything was very goodAnswer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Alexander Polle
25.11.2023
Positives
Nice hotel !! The staff is very friendly !!! The applications were good, next time I'll definitely take more applications, we had 9 each per person. The food was very tasty and there was something for everyone. We will be back definitely !!!Negatives
I searched for a long time but didn't find anything negative :)Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Vitali Dubinski
20.11.2023
Positives
We stayed at the Hotel Richmond in November, a very nice hotel, all the staff were very nice and friendly. The food was also very well prepared and varied. We'll definitely be back.Negatives
Nothing negativeAnswer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Natalie Olenberg
19.11.2023
Positives
Everything was great, staff was very nice.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Nezih Maktav
19.11.2023
Negatives
Unfortunately, the doctor treated was not competent to understand and prescribe the appropriate treatment or procedure for the symptom or the reason for the treatment. Procedures were ticked like on a lottery ticket, without an examination or an understandable conversation. Result was zero. The doctor with advanced age and appropriate position in the hotel had no reason to change it and order the correct procedure. Instead, she laughed at her random order and laughed at the patient about the actual reason for the treatment and misunderstood it accordingly. The impudence was then read in the final report that she still didn't understand the topic despite a clarifying conversation and gave the patient some kind of excuse that had nothing to do with the therapeutic treatment. Doctors should take their well-deserved retirement and make room for younger people.
Robert Klassen
16.11.2023
Positives
Are very satisfied with the stay at the Hotel Richmond. The staff was very friendly, whether reception or treatments. The food was also great. The staff in the restaurant were friendly and helpful if you had any questions. Conclusion gladly again. Family classes.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Viktor Keller
16.11.2023
Positives
We have come to the hotel 7 times already. A great place for walks and treatment. Everything is worthy. And we are happy with everything. The city can be reached by bus in two stops. And if you want, you can take a walk, 20 minutes to the center on foot.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Katerina Höhn
16.11.2023
Positives
We've heard a lot of good things about Hotel Richmond, this time we could see for ourselves. We were pleasantly surprised, there was nothing to complain about. Top. Next year again.Answer from Spa Hotel Richmond
Thanks for your review. We wish you a pleasant day and look forward to your next stay. Kind regards, Marketing Department Parkhotel RICHMOND.
Olga Papish
13.11.2023
Positives
The rooms, location, food, service in the restaurant are all great!Negatives
Cleaning is very mediocre. Also at the reception I couldn’t pay the bill using my phone. It took the girls an hour and a half to solve this problem for them. This is the 21st century, the center of Europe.
Rodica Condrea
11.11.2023
Positives
Было все отлично
Inna Au
11.11.2023
Negatives
Room was too small, wanted to exchange, even for a fee. The answer was clear no no no
людмила безуглая
11.11.2023
Positives
Excellent hotel, which I have visited for the 8th time. Everything suits me. If you get tired of walking, you can take bus No. 2, which runs on schedule like clockwork. All the service staff are very friendly and attentive. Clean and comfortable. Special thanks to masseuse Kamila! See you in April!
Oxana Leukom
10.11.2023
Positives
Very good hotel, very well suited for people with disabilities. A big thank you to the girls working in the restaurant.Negatives
I didn’t find anything negative in this hotel, we’ll come again
Albrecht Viktoria
05.11.2023
Positives
Thanks to all the staff at the hotel for everything, namely: we arrived a couple of hours earlier than expected, but our room was already ready for check-in, which we were very happy about. And also, Doctor and honey. The nurse took into account all our wishes when prescribing procedures. All the hotel staff are very polite and helpful, thank you for that!Negatives
Well, the cobwebs in the room and the layer of dust on the paintings, which are located on the stairs, were in my eyes. And I am very disappointed that the mineral water pool remains without water in the middle of the week, under the guise of “technical work”, which we did not observe, it’s a shame!!!!!!!!
Lydia Dolgeimer
05.11.2023
Positives
We come every year and have always been very satisfied, unfortunately this year: see below.Negatives
The food was no longer what it had been in previous years. Spoiled food was served and I had diarrhea a few times. I hope it is forwarded and action is taken about it.
Maria Leidner
05.11.2023
Positives
This is the second time we have visited this place, just like the first time, we are still very pleased with everything. And of course we will be happy to visit another time
Beate Mayer
01.11.2023
Negatives
Unfortunately we have Corona after our stay. This perhaps should be addressed.
Alla Sarafeddinov
01.11.2023
Positives
Staff: competent, always ready to help, friendly staff, ranging from maintenance staff and of course medical care. Treatment: excellent procedures, most importantly they help reduce pain, increase overall tone, invigorate the body Food: Everything was very tasty and varied. But when they served stewed goose and venison for dinner, my husband decided to come here every year. Very nice hotel, clean and tidyNegatives
There were no negative emotions. The only thing is that during the first days we wandered around the hotel a little in search of proceduresAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Julia Müller
01.11.2023
Positives
WE WERE IN THE KURHOTEL RICHMOND FOR THE FIRST TIME, ARE EXCITED FROM A TO Z AND SATISFIED WITH EVERYTHING. THERE WAS NOTHING TO DEFECT, EITHER FROM THE STAFF OR THE APPLICATIONS. THE LOCATION IS PERFECT, YOU LIVE IN THE MIDDLE OF NATURE AND ONLY 10 SECRET MINUTES FROM THE CENTER, FOR US PERSONALLY IT IS VERY SUITABLE BECAUSE YOU CAN MOVE A LITTLE UNTIL YOU REACH THE CERTAIN COLONNADE. WE WILL BE BACK ON 03/10/24 ;)Negatives
NOTHING TO ISSUE AT ALL.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag und freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.
Stefan Holz
30.10.2023
Positives
Many employees in the hotel spoke German. The spa doctor could speak German very well. Very clean, well-kept rooms. The food was varied. We found the local cuisine very tasty and interesting.Negatives
The menu was partially incorrectly translated into German. (As a tip) We chose the hotel specifically because of the thermal pool because my husband has skin problems. The thermal pool was out of service without any information on the internet beforehand. That's really a pity.
Liliya Ponomarchuk
27.10.2023
Positives
Many thanks to all the staff!!!! All requests were taken into account. Special thanks to the canteen and kitchen staff!!!Negatives
NoAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Schnell Elvira
26.10.2023
Positives
Good location, friendly staff, all procedures usually ended before lunch, very good saunas.Negatives
The thermal pool was only open on weekends. Often the water in the pool was cool (there were no stated degrees) to such an extent that you could catch a cold. The time spent in the Wirpool was not regulated, often the same people occupied the place and sat for 2 hours. There is no clock anywhere in the pool and in general throughout the sanatorium, It is impossible to navigate in time when attending procedures. In a room with a bath, the shower rod is located very low, it is impossible for a person above average height to take a shower (they had to wash in the shower of the pool), and the hairdryer in the bathroom has not changed since the 50s, it is simply impossible to style your hair with it. It would be very nice to equip rooms with tea set.
Elene Marekhashvili
26.10.2023
Positives
All staff without EXCEPTION. THANK YOUAnswer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Nikolajs Duboviks
26.10.2023
Positives
Friendly staff, good food, good medical procedures.Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Viktoriya Suchkova-Schulz
23.10.2023
Positives
Thank you, we really liked everything!Answer from Spa Hotel Richmond
Спасибо Вам за отзыв и желаем хорошего дня, Marketing Department Parkhotel RICHMOND.
Svetlana Mensch
23.10.2023
Positives
Everything was great. Very nice staff, good food, clean. I'll come againNegatives
Pool with mineral water was not available every day
Johannes Gorr
22.10.2023
Positives
All hotel employees we communicated with deserve great praise.Answer from Spa Hotel Richmond
Vielen Dank für Ihre Bewertung. Wir wünschen einen angenehmen Tag. Mit freundlichen Grüßen Marketing Department Parkhotel RICHMOND.