The site itself is quite good and informative. It’s easy to order and the prices are very tempting. But then the relaxation itself begins and interaction with Sanatoriums employees “live”. But here everything is not at all so promising. For any requests for accommodation on a higher floor, the answer is that they “can’t do anything” and if we want a higher floor and not the last room, but somewhere in the middle, then we should have booked it or notified them in advance . As if during booking there is such an option as choosing a specific room. Seeing our dissatisfaction with the accommodation, the employee immediately connected us with the representative of Sanatoriums.com in Heviz, Marina, who did not meet us upon arrival and also answered on the phone that “she couldn’t do anything.” It should be noted that the hotel always has employees from “1000 Roads” and “Robinson” who, unlike Sanatoriums, greet their guests and resolve all their issues. Then it turned out that we had an appointment with a doctor for Monday at 11:20. We asked to reschedule us earlier, to which we were told “they can’t do anything” because the earlier time was already taken. We were indignant, citing the fact that today is Friday and we are the first to check in, and guests will be checking in on Saturday and Sunday, so why is it that we are not the first in line to see the doctor, but the last? Again, the employee immediately connects us with the representative of Sanatoriums.com in Heviz, Marina, by phone and she again replies that “she can’t do anything.” We realized that the representatives of Sanatoriums do not decide anything at all in this hotel, unlike “1000 Roads” and “Robinson”. We rested for 2 weeks, September 13th to September 27th, and our daughter and her husband should come next from September 29th to October 13th, also from Sanatoriums. Having taken note of all the comments about the earlier wish to settle in a normal room and make an appointment with a doctor, we immediately began to worry about our daughter’s comfortable check-in and an earlier doctor’s appointment. At the reception we were promised an appointment with a doctor at 9:00, and to book a room a day or two before arrival. We did so, but again we heard that our daughter would be given a room on the 1st floor and the one on the far right is the worst of all possible Superion rooms, and the doctor gave them an example at 11:50. And of course they “can’t do anything” because, in their words: “the Germans are coming.” Well, what else can we say to liberal and democratic Europe? But at that moment in the hotel we saw the representative of Sanatoriums Marina for the first time and, of course, we told her everything that I stated in the review. We persistently asked her to intervene in the situation, but she, as always, answered that “she couldn’t do anything.” Having learned about our situation, other vacationers also began to beg Marina to intervene in the situation and she kindly agreed. After this, the daughter was given the normal number 305, but the time for visiting the doctor was left the same - 11:50. Unfortunately, Sanatoriums, unlike “1000 Roads” and “Robinson”, is not an authority for the Europe Hotel, and when ordering a room in the highest price category through the Sanatoriums.com website, you get the worst of this category, while other guests do not. This was the case with us in Pyashtina at the Thermia Palace Hotel, where we also booked the most expensive room on the Sanatoriums website - Apartment with a balcony and, of course, received the most extreme one with a view of the road and the outbuildings. And the answer has already been worked out: “we can’t do anything.” Even if you don’t publish my review, at least you will know the truth about yourself. But, as I said at the beginning of my review, it all depends on your own mood and we had a very good rest.
