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Reviews of sanatoriums.com

Visitors have provided 10603 reviews

Customer feedback not only helps other users make the right choice, but also allows us to see and correct our mistakes. For convenience, we decided to collect a large number of real reviews of sanatoriums.com in one place. If you use our services - do not forget to leave a review, it will definitely appear here, reviews are updated daily!

Guest reviews

25. 06. 2023

Gerhard Weidler

I recommend

Service very good.

25. 06. 2023

Viktoria Penner

I recommend

Service 1a - always in touch, they will prompt/advise. Well organized: both terms and booking. I would especially like to note the well-organized transfer and the drivers are polite, excellent drivers!

25. 06. 2023

Matthias Wiefel

In the Hotel Windsor and probably other hotels, the main foreign language is Russian. Accordingly, it is difficult for “Western” guests who mainly speak German, English, French or Spanish. This should urgently be improved. You don't feel comfortable when the conversation goes like this: "sit here", "turn around", "finished", "go away". Tour guides for the excursion without knowledge of a primary Western language are not acceptable. Overall, we were satisfied with the treatments themselves and can recommend them with reservations.

25. 06. 2023

Wolfgang Kirchberger

I recommend

The flow of information could be improved as no contact person could be reached on site. The problem with the transfer is the short-term information about departure times, basically just a few hours in advance. On the outward journey from Dortmund to Kolberg, the information was given the day before by call at around 4 p.m., departure at 6 a.m.! There was no information on the return journey from Kolberg! It was only when I asked about the transfer that the information about departure was stated that we would receive the information about it the day before between 12 p.m. and 2 p.m. That didn't happen! When I asked again, I was told that we wouldn't be leaving until a day later, but after consulting with the hotel reception, that wasn't true. I then contacted Mr. Vildanov by telephone and he promised to take care of the matter. That also worked and Mr. Vildanov informed us that our departure should take place on June 24th, 23 at 9:00 a.m. The pickup then went smoothly. But when we suddenly drove past Berlin towards Hamburg, I asked the driver what that was all about! We then got the answer that the trip was to Hamburg, Bremen, Münster and Dortmund. I think you can imagine how happy we were about it, we were pissed after 12 hours of driving and will never do anything like that again! I can see that Sanatoriums.com can't do anything about this, but you do have an influence on satisfied customers and guests by ensuring quick and timely transport from A to B.

25. 06. 2023

Waldemar Schmidt

The small swimming pool fell like this yesterday.

25. 06. 2023

Frank Martick

I recommend

Very good service and always nice and satisfied information on the phone

25. 06. 2023

Ielyzaveta Fedchuk

I recommend

Very satisfied with the service - everything is solved quickly and competently. Thank you Viktor!

25. 06. 2023

Tamara Klamm

I do not recommend

The advertising made by the computer service does not correspond to the Venus Hotel.

Answer from sanatoriums.com

Уважаемая Tamara Klamm, Благодарим за Ваш отзыв. Вся информация об отеле Venus, которая указана у нас на сайте является актуальной. По поводу Вашей жалобы на график работы бара, у нас на сайте указано, что бар открыт вс.–чт. с 09:00 до 20:00, пт.–сб. с 09:00 до 21:00, поэтому соответственно работники его закрывали уже в 20 вечера в будние дни. С уважением, команда Sanatoriums

25. 06. 2023

Larisa Dore

I recommend

Great service. I called several times with questions and they called me back all the time. The representative of sanatorium.com is very responsive and positive.

24. 06. 2023

Lina Yepelbaum

I recommend

Excellent work, everything is clear and coherent

24. 06. 2023

Svetlana Hof

I recommend

Excellent, the organization of trips and the choice of hotel are superb.

24. 06. 2023

Tatiana Kurchevenko

I recommend

Great

24. 06. 2023

Irinа Vainionpää

I recommend

Great

23. 06. 2023

Victor Gurevich

I recommend

Everything is fine, no comments

23. 06. 2023

Liudmyla Nechaieva

I recommend

The sanatoriums service is very convenient, the booking went without any problems. Detailed descriptions of hotels and video reviews are very helpful with the choice. Thanks for your work :))

23. 06. 2023

Victoria Kovba

I recommend

Thank you for the good service, everything was excellent. We are thinking of continuing to buy trips through your website.

23. 06. 2023

Gulnara Mukhambetgaliyeva

I recommend

Many thanks to the sanatoriums website. We booked accommodation and treatment on this site for the first time. Very pleased. Additionally, a free transfer was offered upon meeting at the airport; we did not take advantage of the free excursion to Prague. We were met on time and taken straight to the hotel door. The driver helped with the suitcases. We already ordered a return transfer for money and it also went well. We wish you further successful work!!!

23. 06. 2023

Michael Aronchik

I recommend

Excellent site, simple and accessible for any level. I was pleasantly surprised by the quick response to the phone call. Thank you

23. 06. 2023

Peter Prüter

I recommend

The service was once again first class. We were completely satisfied.

23. 06. 2023

Andreas Schellack

I recommend

Very good

23. 06. 2023

Flyura Mukhamedrakhimova

I recommend

Great

22. 06. 2023

Larissa Garfert

I do not recommend

Transfer is very poorly organized, 10 hours of travel is too much...you have to gather people from one region together so that you don't have to drive through the whole of Germany to get home.

Answer from sanatoriums.com

Sehr geehrte Frau Garfert, Vielen Dank für Ihr Feedback. Nach sorgfältiger Prüfung fällt es mir schwer, Ihre Beschwerde zu verstehen. Die direkte Route Hotel-Haus dauert mindestens 6,5 Stunden (ohne Pausen). Laut GPS des Fahrers sehen wir, dass Sie ohne Verzögerung zum Kurort gefahren sind. Auf dem Rückweg sind Sie als Erster ausgestiegen. Beide Strecken wurden möglichst "direkt" geplant. Dennoch werden wir uns sehr bemühen, unsere Arbeit noch besser zu machen, Ihre Meinung ist uns sehr wichtig. Viele Grüße sanatoriums.com

22. 06. 2023

Marina Tsymbalov

I recommend

We are grateful for the help of your site on all issues, including transfers and excursions.

22. 06. 2023

Olga Gorborukova

I recommend

The service is beyond praise. Thanks for your work

22. 06. 2023

Valery Aksenov

I recommend

All OK. Clearly. Good feedback. Attentiveness to small personal wishes. Ours were completed 100 percent. We will continue to work through you.