Sanatoriums.com Reviews - Page 106

26. 06. 2023

Dmitry Berenshtein

I recommend

I put 11 on a 10-point system

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26. 06. 2023

Margarita Tenneson

I recommend

Great service.

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26. 06. 2023

Iryna Karetska

The service at samatoriums.com is excellent, everything is organized very clearly, focused on the convenience of guests. Thank you!

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25. 06. 2023

Robert Kostrovski

I recommend

Very good service, pleasant communication. I will book tours in the future.

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25. 06. 2023

Henrietta Kubiszewski

I do not recommend

I cannot recommend transfer. It is a disaster. The cars that were sent on June 18th, 2023 and June 24th, 2023 are old. They are extremely loud, there is only 1 safety vest in the car. The car always drove with 8 passengers. On June 24th there was a breakdown on the motorway. About 120 km from Carlsbad and all 8 people + driver waited for about 3 hours in full sunlight without safety vests, only the driver had one. After 3 hours help arrived (another car). But the driver had to continue driving with us. He was overtired and stressed by the whole situation. I got home at 8:00 p.m. I feel worse than before the trip to Mariánské Lázně. The journey from Marienbad to Bremen took 12 hours. The information that drivers know German is also not true. Better with your own means of transport but not with a transfer organized by Sanatoriums.com.

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Answer from sanatoriums.com

Sehr geehrte Henrietta! Gruppentransfers werden mit 8-Sitzer-Kleinbussen durchgeführt. Wir entschuldigen uns für die Panne des Fahrzeugs auf dem Heimweg. Es tut uns sehr leid, dass der Urlaub mit dieser Situation endete. Wir haben für Sie eine Entschädigung vorbereitet, über die wir Sie gesondert per E-Mail informieren. Mit freundlichen Grüßen sanatoriums.com

25. 06. 2023

Gerhard Weidler

I recommend

Service very good.

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25. 06. 2023

Viktoria Penner

I recommend

Service 1a - always in touch, they will prompt/advise. Well organized: both terms and booking. I would especially like to note the well-organized transfer and the drivers are polite, excellent drivers!

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25. 06. 2023

Matthias Wiefel

In the Hotel Windsor and probably other hotels, the main foreign language is Russian. Accordingly, it is difficult for “Western” guests who mainly speak German, English, French or Spanish. This should urgently be improved. You don't feel comfortable when the conversation goes like this: "sit here", "turn around", "finished", "go away". Tour guides for the excursion without knowledge of a primary Western language are not acceptable. Overall, we were satisfied with the treatments themselves and can recommend them with reservations.

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25. 06. 2023

Wolfgang Kirchberger

I recommend

The flow of information could be improved as no contact person could be reached on site. The problem with the transfer is the short-term information about departure times, basically just a few hours in advance. On the outward journey from Dortmund to Kolberg, the information was given the day before by call at around 4 p.m., departure at 6 a.m.! There was no information on the return journey from Kolberg! It was only when I asked about the transfer that the information about departure was stated that we would receive the information about it the day before between 12 p.m. and 2 p.m. That didn't happen! When I asked again, I was told that we wouldn't be leaving until a day later, but after consulting with the hotel reception, that wasn't true. I then contacted Mr. Vildanov by telephone and he promised to take care of the matter. That also worked and Mr. Vildanov informed us that our departure should take place on June 24th, 23 at 9:00 a.m. The pickup then went smoothly. But when we suddenly drove past Berlin towards Hamburg, I asked the driver what that was all about! We then got the answer that the trip was to Hamburg, Bremen, Münster and Dortmund. I think you can imagine how happy we were about it, we were pissed after 12 hours of driving and will never do anything like that again! I can see that Sanatoriums.com can't do anything about this, but you do have an influence on satisfied customers and guests by ensuring quick and timely transport from A to B.

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25. 06. 2023

Waldemar Schmidt

The small swimming pool fell like this yesterday.

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25. 06. 2023

Frank Martick

I recommend

Very good service and always nice and satisfied information on the phone

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25. 06. 2023

Ielyzaveta Fedchuk

I recommend

Very satisfied with the service - everything is solved quickly and competently. Thank you Viktor!

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25. 06. 2023

Tamara Klamm

I do not recommend

The advertising made by the computer service does not correspond to the Venus Hotel.

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Answer from sanatoriums.com

Уважаемая Tamara Klamm, Благодарим за Ваш отзыв. Вся информация об отеле Venus, которая указана у нас на сайте является актуальной. По поводу Вашей жалобы на график работы бара, у нас на сайте указано, что бар открыт вс.–чт. с 09:00 до 20:00, пт.–сб. с 09:00 до 21:00, поэтому соответственно работники его закрывали уже в 20 вечера в будние дни. С уважением, команда Sanatoriums

25. 06. 2023

Larisa Dore

I recommend

Great service. I called several times with questions and they called me back all the time. The representative of sanatorium.com is very responsive and positive.

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24. 06. 2023

Lina Yepelbaum

I recommend

Excellent work, everything is clear and coherent

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24. 06. 2023

Svetlana Hof

I recommend

Excellent, the organization of trips and the choice of hotel are superb.

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24. 06. 2023

Tatiana Kurchevenko

I recommend

Great

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24. 06. 2023

Irinа Vainionpää

I recommend

Great

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23. 06. 2023

Victor Gurevich

I recommend

Everything is fine, no comments

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23. 06. 2023

Liudmyla Nechaieva

I recommend

The sanatoriums service is very convenient, the booking went without any problems. Detailed descriptions of hotels and video reviews are very helpful with the choice. Thanks for your work :))

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23. 06. 2023

Victoria Kovba

I recommend

Thank you for the good service, everything was excellent. We are thinking of continuing to buy trips through your website.

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23. 06. 2023

Gulnara Mukhambetgaliyeva

I recommend

Many thanks to the sanatoriums website. We booked accommodation and treatment on this site for the first time. Very pleased. Additionally, a free transfer was offered upon meeting at the airport; we did not take advantage of the free excursion to Prague. We were met on time and taken straight to the hotel door. The driver helped with the suitcases. We already ordered a return transfer for money and it also went well. We wish you further successful work!!!

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23. 06. 2023

Michael Aronchik

I recommend

Excellent site, simple and accessible for any level. I was pleasantly surprised by the quick response to the phone call. Thank you

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23. 06. 2023

Peter Prüter

I recommend

The service was once again first class. We were completely satisfied.

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23. 06. 2023